12069 comments found.
I have a very big problem. I use Ultimate for my subscribers, but somewhere along the line, the payments from my customers who have paid are stuck, and I haven’t seen any money yet. And I don’t think it’s right that I now have to pay for support just to get my money. I would appreciate a response, as I have also purchased other products from you.
Hi,
Once everything is set in place as it should, you will be able to sell memberships and charge your customers. Still, if you need technical assistance, you will have to contact the support team once this is not manageable via the comment section. Support is a paid service on this marketplace.
We have change our domain name and move our site. Now I can’t connect to your site because the email use here doesn’t work. NO way to connect And I can’t do this: «You have the option to control the license by yourself via official site: https://ultimatemembershippro.com» Thanks to help me get it work again
You are able to manage the license from the official store, like hundreds of other customers already did. All you have to do is to properly read the instructions on that website.
That’s a bit of a harsh response, but I’ll live with it.
Like hundreds of other users, I discovered that by scrolling down the login page, I could log in to your site with my Envato account.
I still have a message on my site, but I see that only one site is using the license. At least I’m in compliance.
Thank you
Hello. Is it possible to create multiple price options within the same plan?
For example: monthly cost ($10), annual cost ($100) and setup cost ($25)?
Hi,
You may have multiple plans providing access to the same content, but each one with its own charging plan.
Hi, is it possible to restrict access to certain pages so that a user can only visit them twice?
Hey,
You may set restrictions based on No of visits of restricted pages, but this is applied for all restricted pages, not for each specific one.
Thank You.
I have tried contacting you on your website with no response. I accidentally revoked my license code in the backend of Ultimate Membership Pro and when I try to re-enter it, it says it is invalid, so I am now stuck in a trial version and I can’t start a ticket because of the invalid code.
Hey! You can manage the license by yourself via official store: https://ultimatemembershippro.com
Thank you for getting back to me. Unfortunately when I try to login using Envato on your site, it says “Failed to get user purchases. Please ensure you have purchased Ultimate Membersip Pro.” I do have a purchase code, so I’m stuck in a loop of not being able to reactivate my code.
Still no response from the developer on not being able to login to their website to update my license code.
Hello, How does a registered paid user change/update the card they have associated with their account? Thank you.
Hi,
Members have such an option in the Subscriptions table once they are logged in, but only for payment gateways that support this.
Is Authorize.net a gateway that supports this?
No, there is no such option for that payment gateway, unfortunately.
If a user needs to change their payment method, do you have a recommendation on how to do this? Thank you.
They will have to cancel the current subscription and sign again for a new one via the new payment gateway.
Am not using a new domain so how do i remove the old domain and add the new one to my license?
Hey!
You have the option to control the license by yourself via official site: https://ultimatemembershippro.com
I cant, i tried to login or do a password reset but it did not work. Please help me to gain access to my account so i can be able to revoke the license to expired domain and apply it to my new domain
Have you properly check the Login page and all the options there?
yes i have figured it out
Hi I have a question, I want customers to buy from my store via woo commerce and also can subscribe with a fee via your plugin to access same products free since they paid for subscription. Is this possible? If yes, please how can I achieve it?
Hey,
Yes, your scenario it is possible to provide some Woo products for free once they have a certain Membership active in UMP system.
For technical guidelines, please get in touch with the support team.
Oh okay. You took long time to respond though unlike you. I thought u can give me the guide here bcos my support is expired. I have contacted you now via the contact form here. Please help urgently.
You can contact them via the support system only
My support is expired and I don’t have the amount required for the renewal here on codecanyon. So is there a way to get the support cheaper? Maybe directly from you
No, there is no alternatives for support renewal, unfortunately.
Hi, I have 2 licenses, I would like to use one of the license in another site, pls do I need to reset license or how do I do it? Thanks
Hi,
You can manage the license by yourself via https://ultimatemembershippro.com/login/
OK thanks
Hi I have a question, I want customers to buy from my store via woo commerce and also can subscribe with a fee via your plugin to access same products free since they paid for subscription. Is this possible? If yes, please how can I achieve it?
Hello, I want to install the plugins on a new site, I revoked the license key before deleting it and installed it on the new site. But as soon as I get my license key approved, it crashes me. Any idea how to activate the plugin on my new site? Thanking you in advance for your support. Kind regards
Hello, disregard my comment, I logged in and revoked the license. I purchased the license a long time ago, but had never used it on a production site. On the other hand, yesterday, I had some scares, because it was impossible to connect to my site, the plugin was in conflict with the CMP maintenance plugin – so I was forced to uninstall them both – I temporarily reinstalled CMP Maintenance because the site is still under construction. -I was able to regain my login access (but UltimateMenbership refused my username and password, although good) – I think this is due to the fact that (I had renamed the name of the login page to French) when I installed memberShip, the pages had a restricted system of the plugin and the license was not active….finally, I am going to retry the installation, because I absolutely need membership. I will contact you if I really have a serious concern. Sorry to have youdisturbed. Kind regards,
On the latest version 13.06 there appears to be a bug. When you go the members ‘My Account’ page then ‘Profile details’ every time you enter your email address then enter your email address again in the ‘confirm email’ box it ALWAYS states ‘email addresses do not match’ even though they do. I have done this countless times with different email addresses and browsers and so have different clients. I therefore assume this is a bug? Can you provide any guidance to this?
For any technical concern or guidances please get in touch with the support team via the dedicated support system.
How to make it recurring payment if product is in woocomerce? Because if client purchases product which is linked to membership in system it shows as one time payment, not recurring as it in system. How to match it and make it same as in your plugin as monthly subscription? But user purchases membership in woocomerce zone.
please add cloudflare turnstile
Crop Image process is not working i receive this error Uncaught ReferenceError: jQuery is not defined at jquery-migrate.min.js?ver=3.4.1:2:1Understand this error jquery.min.js?ver=3.7.1:2 Uncaught TypeError: e.indexOf is not a function at ce.fn.load (jquery.min.js?ver=3.7.1:2:82864) at Croppic.afterUpload (croppic.js?ver=13.6:356:9) at HTMLBodyElement.<anonymous> (croppic.js?ver=13.6:292:12) at c (jquery.min.js?ver=3.7.1:2:25304) at Object.fireWith [as resolveWith] (jquery.min.js?ver=3.7.1:2:26053) at l (jquery.min.js?ver=3.7.1:2:77782) at XMLHttpRequest.<anonymous> (jquery.min.js?ver=3.7.1:2:80265)
Hi,
Please, fill out a Support request with your concern, providing the necessary details to have a look from our side and the Support Team will get back to you.
ok i find the solution from your panel thanks
Hi, please add Cloudflare Turnstile which is free. ReCAPTCHA goes paid.
Hi all, I’d like to set a maximum number of users who can register, for example, no more than 20 users.
Could you please let me know if the plugin has a built‑in feature to limit the total number of registrations, or if there’s a recommended way to achieve this?
Thank you very much for your time and support. I really appreciate the great work you’ve done with this plugin.
Best regards
Hi,
You may limit how many members may sign up to a specific subscription and stop allowing new sign ups if the limit is reached, but not how many members are registered in your WP website.
Would be great to have function: member can favorite/bookmark posts they like on website and create collections.
Can team please also revoke my license!
Hey,
You can manage the license by yourself via https://ultimatemembershippro.com/login/
I purchased it in 2020 and it was activated during the development of the csakrahacker.hu website. This website was never launched and the domain no longer exists. I would like to use the plugin now, how can I delete the previous activation?
You can manage the license by yourself via official website: https://ultimatemembershippro.com
