Hello, @hkvip8,

Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about your desired outcome? This will enable our support team to assist you more effectively.

We are committed to helping you resolve this issue and ensuring a smooth experience for you.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @amindana,

Thanks for your interest in Magic AI.

Please click on any add-on you’d like to view; this will open its description along with the pricing and detailed information.

Best Regards,
Team MagicAI

Support System   Documentation

Nevermind. It was the Regular, Vip etc stuff.

Hello, @Sommapropaganda,

Thank you for the update.

I’m glad to hear you were able to identify the cause of the issue.

If you run into any other issues or need further assistance, feel free to submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.

We are committed to helping you resolve this issue and ensuring a smooth experience for you.

Have a great day!

Best Regards,
Team MagicAI

Support System   Documentation

no no es para usarlo independiente, los voy a usar en la plataforma solo queria saber si se pueden obtener desde algun lugar sin que se instale la plataforma para poder estudiarlos y elegir bien antes de instalarlo ademas elegir los que me hagan falta a mi proyecto gracias

Yes, I know that. I won’t be using them independently; you need to create your own extension and you should look at how your extensions are written to create mine. Thanks for your reply. Regards.

Hello, @albin39,

Sorry, but I’m not entirely clear on your question. Could you please create a support ticket through our support system and submit your query there? Our support engineers will review it and assist you accordingly: https://liquidthemes.freshdesk.com/support/tickets/new

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @v77533580,

Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.

We are committed to helping you resolve this issue and ensuring a smooth experience for you.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @zillo320,

For complete installation guide, please refer to the documentation here: https://docs.magicproject.ai/installation/

If you have any issue, you can submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.

We are committed to helping you resolve this issue and ensuring a smooth experience for you.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @drsvirus,

Thanks for your interest in Magic AI,

Magic AI has an extension (WordPress Integration), Once you’ve generated your blog post in MagicAI, you can use this WordPress automation tool to push the content automatically to your WordPress website, ensuring a seamless publishing process.

Please refer to the documentation here: https://docs.magicproject.ai/wordpress-integration/

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @admsimeona,

Thanks for your interest in Magic AI,

+ Feel free to visit the demo marketplace to browse addons: https://demo.magicproject.ai/dashboard/admin/marketplace

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @asbrity4,

I can confirm that we have received your support ticket (#55683). Our support system processes tickets in a queue-based manner. Once the tickets ahead of yours are resolved and replied to, our support engineers will review, address, and respond to your request.

We appreciate your patience and understanding.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @mmhsvg,

Thanks for your interest in Magic AI,

Yes, the subscription will automatically renew based on the plan. If it is monthly plan, the subscription will be renewed after the month and if it is yearly plan, it will be renewed after the year.

Best Regards,
Team MagicAI

Support System   Documentation

Ok thanks

You’re Welcome!

Hello, @smartautotool,

Thanks for your contact,

Unfortunately, No, such API’s are not available.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @actcms,

I have reset your purchase code, please try to re-register the Magic AI again with the same purchase code on your desired domain and let me know the result.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @AlienRavenWares,

At the moment, we don’t have an exact timeline for the release. However, I can assure you that our development team is actively working on the new update, which will include more advanced and powerful features. It will be released soon, so we appreciate your patience and ask that you stay tuned.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @soodaapk,

Thanks for your interest in Magic AI,

1. Have a long podcast, webinar, or video tutorial? Let AI Influencer extract the most impactful, share-worthy moments: https://docs.magicproject.ai/ai-influencer/

2. Viral Clips is a powerful add-on designed to help you turn long-form video content into short, engaging, and shareable clips. Whether you’re repurposing webinars, interviews, podcasts, or any extended footage, this tool automatically identifies the most attention-grabbing moments and transforms them into bite-sized videos perfect for social media. Save time, boost reach, and increase audience engagement—all with just a few clicks: https://docs.magicproject.ai/viral-clips/

3. Take full creative control to generate background scores, ad jingles, game music, or podcast intros, all without needing any musical experience: https://docs.magicproject.ai/ai-music-pro/

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @besalbkercuku,

Thanks for your interest in Magic AI,

Magic AI is the PHP script, It has the extension WordPress integration: https://docs.magicproject.ai/wordpress-integration/ It is used to setup the WordPress, create posts from MagicAI and directly post them on WordPress.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @spreaddreams,

I have reset your purchase code, please try to re-register the Magic AI again with the same purchase code on your desired domain and let me know the result.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @kanishkaceo,

Thanks for your interest in Magic AI,

External Chatbot is an extension, please refer to the documentation here for detail description: https://docs.magicproject.ai/external-chatbot/

Best Regards,
Team MagicAI

Support System   Documentation

we have to pay extar for extrenal chatbot or that is included

Hello, @kanishkaceo,

You can check all the paid and free extensions on our demo site in Marketplace: https://demo.magicproject.ai/login

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @bfact2015,

Thank you for letting us know, and sorry for the inconvenience.

It looks like you’re encountering a server-side error (#55568) on Freshdesk, which is why the reply button isn’t working. This is an issue on the support system side, not from your end.

Please try one of the following in the meantime:

• Clear your browser cache and cookies, then try again
• Try accessing the ticket from a different browser or device
• Log out and log back into your Freshdesk account

(You can reference your existing ticket number in the message.)

Our team will make sure your request is handled as soon as possible. Thanks for your patience.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @okekehenryo,

Thanks for your interest in Magic AI,

Please check the Installation and Configuration package details here: https://liquidlabs.uk/product/magicai-installation-config/

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @virtuallwoorld,

To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.

We appreciate your cooperation and look forward to assisting you!

Best Regards,
Team MagicAI

Support System   Documentation

Hello MagicAI Team,

Thank you for your response. Unfortunately, I am unable to use the contact form, since I do not yet have a purchase code or an active subscription — and this field is required to submit a request.

However, it is very important for me to receive answers to two technical questions before I decide to purchase your product:

What is the maximum allowable length of a video that can be created in AI Avatar mode or other AI Video modes?

Are there any restrictions on the number of test videos a single user can generate? – The interface states that test videos are not counted toward the quota, but if there are no limits, this could lead to abuse and system overload.

I am considering purchasing your product, but I need to understand how the system is protected against potential misuse to be confident in its stability and economic sustainability.

If you cannot reply through this channel, please send your response to my email: virtuall.woorld@gmail.com.

I would greatly appreciate a direct answer to these questions by any available means.

Hello, @virtuallwoorld,

1. The maximum length depends upon which AI model you are using. Sora and Veo 3.1 supports video generation up to 8 and 12 seconds.

2. There are no test video generations. There will be no system overload.

Best Regards,
Team MagicAI

Support System   Documentation