8476 comments found.
Hello,
I have a question regarding the AI Avatar feature in MagicAI.
Currently, test videos are free for the client and do not count against their quota, but on the server side the API still incurs costs in dollars. This creates a risk: if a client continuously generates test videos, especially several minutes long, it can lead to significant expenses for the service.
Is it possible to limit the number or maximum length of test videos (for example, up to 30 seconds or X per month)?
What is the maximum video length technically supported through the current integrations (Synthesia / HeyGen / Fal.AI)? Is there a fixed limit, or does it depend on the API provider’s plan?
I checked the admin panel (/dashboard/admin) but did not find any settings to control these parameters. Could you clarify if this can be managed through the admin interface, or if changes need to be made directly in the code?
⚠️ This is important because the absence of limits means a client could generate unlimited test videos, which would result in ongoing costs for the server while remaining free for the client.
Thank you for your clarification!
Hello, @virtuallwoorld,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
Hello MagicAI Team,
Thank you for your response. Unfortunately, I am unable to use the contact form, since I do not yet have a purchase code or an active subscription — and this field is required to submit a request.
However, it is very important for me to receive answers to two technical questions before I decide to purchase your product:
What is the maximum allowable length of a video that can be created in AI Avatar mode or other AI Video modes?
Are there any restrictions on the number of test videos a single user can generate? – The interface states that test videos are not counted toward the quota, but if there are no limits, this could lead to abuse and system overload.
I am considering purchasing your product, but I need to understand how the system is protected against potential misuse to be confident in its stability and economic sustainability.
If you cannot reply through this channel, please send your response to my email: virtuall.woorld@gmail.com.
I would greatly appreciate a direct answer to these questions by any available means.
Hello, @virtuallwoorld,
1. The maximum length depends upon which AI model you are using. Sora and Veo 3.1 supports video generation up to 8 and 12 seconds.
2. There are no test video generations. There will be no system overload.
Best Regards,
Team MagicAI
Support System Documentation
hi team, I want to buy few addons – marketing bot, chatbot but this is not available in codecanyon.. Do I need to buy from my admin panel -> Marketplace?
Hello, @gyanwave,
Thank you for contacting us.
Once you purchase the extended license of Magic AI, you’ll gain access to the Marketplace within your Magic AI Dashboard, where you can explore, download, and purchase both free and premium addons/extensions.
Best Regards,
Team MagicAI
Support System Documentation
do you provide discount for new buyers for the extensions?
Hello, @bennacerelmahdi9,
Thank you for contacting us.
Unfortunately, we do not offer discounts on extensions at this time. However, we are currently running limited-time marketplace coupons on the purchase of a new license. You may use these coupons toward purchasing extensions.
Please check the available offers here: https://codecanyon.net/item/magicai-openai-content-text-image-chat-code-generator-as-saas/45408109
Best Regards,
Team MagicAI
Support System Documentation
hi team, when you planning to launch AI agent? do we get any good news this new year?
Hello, @trackinfostechnologies,
We’re preparing the demo currently. Stay tuned 
Best Regards,
Team MagicAI
Support System Documentation
Im speechless so many features
i was trying a different business and i cameback and i see this, wow im impressed, from when i bought it to know youve been working non stop fair play
also can i create multiple instance on the same domain using the same license? will it also work on subdomains or do i need to get a new licence for the subdomain?
one last thing for the ai chatbot for external website is it possible to add shopify/woocommerce/wordpress intergration so the bot can find products answer questions about products, orders see if its shipped and tracking details as its the most common questions im dropshipping and have 1000 emails on just tracking
book apointment – stripe , calendly and crm integration
Hello, @tech372,
1. A license can only be used for one web project, but a web project can contain two different domains, development and production.
Production environment: This is the domain where your web project is live and available to users.
Development environment: This is the staging domain of your web project, you can develop your site in this domain or you can test a change/improvement in this domain before publishing it on your production site.
2. For now Magic AI has WordPress Integration extension which you can check here: https://docs.magicproject.ai/wordpress-integration/
3. For booking using calendly: Currently, the chatbot does not have the ability to take such actions. However, we will be investigating whether this is possible.
Stripe Integration is available: please refer to the documentation here: https://docs.magicproject.ai/stripe-payment-setup/
Best Regards,
Team MagicAI
Support System Documentation
Thank you for replying – i think you missed it, i was talking about the chatbot for external website – customers ask for shipping update or product info like ecommerce – so i was asking for shopify and woocommerce integration in that sense
calendly + stripe + crm is for the chatbot to accept payment and booking appointment the chatbot would book for the client
Flows Builder- when at a url /pricing – the ai should ask need help choosing or do you need a discount or when conditions are meet the ai ask questions
Hello, @tech372,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
Pre-sale, regular license can use stripe? also theres included or exist a module for carousel ai for instagram posts?
Thank you
Hello, @Pedro2017,
Thanks for your interest in Magic AI,
To charge end users for the final product or service, you should buy the extended license in compliance with Envato’s terms of service.
Magic AI has the Social Media Suite Setup which allows you to automatically publish AI-generated content to your favorite social media platforms, please refer to the documentation here: https://docs.magicproject.ai/social-media-suite-setup/
Best Regards,
Team MagicAI
Support System Documentation
Pre-Sale question: BYOK allows user bring all their keys they have? Such as gemini,fal.ai,elvenalb…depend on what apis admin allow to? Thanks
Also are you planing to add vertex ai to use veo 3.1 directly. Thanks
Hello, @leviscoca,
Thanks for your interest in Magic AI!,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
Email has been sent and im wondering how your credit works? 1=1 ratio? i think you will loose money if we do 1:1 ration. Thanks
Email sent but havent recieved the reply yet? Can we add Google VEO 3 account to separately to convert text to video using your platform?
Hello, @leviscoca,
1. For each model. It is stated that 1 credit is equivalent to which thing. For example some AI models have 1 credit equal to q image. Some video models have 1 credit equal to 1 video. There are also some models in which 1 credit is equal to 4 seconds of video. So 1:1 is not true. It depends upon the model attributes, engine and generation type.
2. You can use AI video Pro extension which allows you to use the Google VEO 3 as well: https://docs.magicproject.ai/ai-video-pro/
Best Regards,
Team MagicAI
Support System Documentation
Hi,
Thank for your answer. - It is stated that 1 credit is equivalent to which thing ás you said. There is a way to control this ratio? Cause some video api provider are more expensive than others like veo3.1> kling for a video. 1 credit = 1 video seems like a bit hard to control the cost.
- Is it possible to limit the number and maximum length of test videos (for example, up to 30 seconds or X per )
Hello, @leviscoca,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
Hi, i already sent an email but no reply thats why i posted it here.
AI Fine-tuning: you ONLY train openai buy json or you can train different ai model such as veo3…to get consistency scene videos. Thanks
Hello, @leviscoca,
Alright, please try submitting a support ticket through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new
Once submitted, our support engineers will review your case and assist you accordingly. If you don’t have all the required information, you may enter dummy data in the mandatory fields to proceed.
Best Regards,
Team MagicAI
Support System Documentation
Hi, i bought extended license and have installed External Voice ChatBot. I saw Eleven Lab VoiceChat on the marketplace and interest in how it works. 1.Can Eleven Lab voice chat embed on the external website using widget code? 2. Can it has an option dropdown selection for voice chat or just typing mode chat. 3. If i created voice chatbot and trained base on my website data using Eleven lab voicechat bot, can i edit it my Eleven lab account login. Thanks, looking forward to your reply.
Hello, @danau,
The AI Voice Bots extension lets you create AI-powered voice bots using ElevenLabs Conversational AI and embed them directly into external websites. With natural voice interactions, you can deliver immersive, real-time conversations through audio.
Please refer to the Magic AI documentation here: https://docs.magicproject.ai/ai-voice-bots-elevenlabs-conversational-ai/
If you have some more concerns, or need more detailed explanation, you can submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
I think this ticket has lost in the space #55378 !
Hello, @bfact2015,
I can confirm that we have received your support ticket (#55378). Our support system processes tickets in a queue-based manner. Once the tickets ahead of yours are resolved and replied to, our support engineers will review, address, and respond to your request.
We appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
AI Video works only with these image sizes – 1024×576, 576×1024, 768×768.
you need to make it accept any image size provided.
Hello, @DevSky,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
We are waiting for the GPT 5.2 API to be added
Hello, @iceperial,
The GPT 5.2 API was released on 11/12/2025 https://openai.com/research/index/release/. Our team is already aware of this, and the development department is actively working on integrating it. It will be added soon.
Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hello, @matine2015,
Thank you for sharing your suggestion—we truly appreciate your input! To help us track and consider your idea, please submit it as a feature request on our community page here: https://magicai.sleekplan.app/
We gather all feature requests from this platform.
Best Regards,
Team MagicAI
Support System Documentation
if i understand this correctly the messages on the external chatbot lands on facebook messenger, whatsapp or telegram, if I chose to use telegram as inbox, can the messages from facebook and whatsapp land on telegram? and since this is a saas program, do you need to but extension for each tenant ?
Hello, @francisjonee,
1. No this is not possible for now.
2. Not for each tenant. You just need to purchase the extension once and it will be available to all users.
Best Regards,
Team MagicAI
Support System Documentation
i just got the extended license how do i request for regular license refund because i got it few weeks ago
Hello, @asbrity4,
You can purchase an extended license and then create a ticket for a refund of the regular license via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new
Best Regards,
Team MagicAI
Support System Documentation
I can’t update with error “An unexpected error occurred! Please try again later!”.
Hello, @Toshihiro8778,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
can we make the chat pro as the homepage of the site? (like chatgpt style)
Yes! You can see an example here: https://aichatpro.magicproject.ai/chat
“I previously installed it on Old domain. I have now deleted everything on that domain and reinstalled it on New, but I’m unable to activate it because it still shows Old domain . Could you please reset it?”
Hello, @spreaddreams,
I have reset your purchase code, please try to re-register the Magic AI again with the same purchase code on your desired domain and let me know the result.
Best Regards,
Team MagicAI
Support System Documentation
I previously installed it on Old domain. I have now deleted everything on that domain and reinstalled it on New, but I’m unable to activate it because it still shows Old domain . Could you please reset it?
Hello, is extended license coming with all the add-ons or we buy separately?
Hello, @matine2015,
Thanks for your interest in Magic AI,
With the regular licensed version, you’ll have access to all features except the Finance, Marketplace, and Themes pages. For full access, including the ability to create subscription plans and token packs on the Finance page, you can upgrade to the extended license.
The extended license also unlocks the Marketplace, where you can purchase extensions and themes to enhance your experience.
Best Regards,
Team MagicAI
Support System Documentation
Hello, I have a question. Some time ago I purchased the extended license platform and installed it, but due to personal illness I had to stop. Now I want to resume my project. My question is, will the installation code still work, or should I do something else? Thank you very much, and best regards.
I was able to access your page where my code is displayed. I have a domain and a subdomain; can I delete those myself to add the new one, or do you delete them?
Hello, @albin39,
I have reset your purchase code. Please try re-registering Magic AI using the same code on your desired domain and let me know the outcome.
Best Regards,
Team MagicAI
Support System Documentation
Thank you very much, greetings
You’re Most Welcome!!
hi, i am planning for multiple theme purchase is it possible to put live multiple landing page live ?
Hello, @Devesh_Kumar,
Unfortunately, creating a separate landing page for each feature is not currently possible. Means you can only use the single landing page on the single Magic AI script with the single license.
Best Regards,
Team MagicAI
Support System Documentation
This item was featured on CodeCanyon
Power Elite Author
Contact the Envato Market Help Team
