15938 comments found.
How many days required to get? this is a major problem, Products information update and upload issue, no way to ignore, almost 10 days I am wating.
Your ticket ID is 3620. Thanks for contacting us. Please note that we have already applied the fix to your system twice previously. As we support a large number of customers, requesting the same fix again impacts our ability to efficiently assist others. We kindly ask for your patience and request that you wait for now; we will get back to you regarding your request. Let us know if you need more assistance. Thanks. Active It Zone Support Team
After receiving your comment, we carefully reviewed your support ticket once again. It clearly shows that the issue was resolved twice. After the first resolution, you made changes that caused the issue to appear again. Following your request, our support team assisted you a second time and resolved it again.
At this point, the matter has already been addressed multiple times.
Please refer to the attached screenshot of your support ticket for confirmation.
https://prnt.sc/Z5mFzJIQn9HJ
https://prnt.sc/Eiqfd-2zPFdL
I am extremely disappointed with your support arguments; I require solutions, not further confusion. Please clarify immediately: Am I still receiving support? Your claim of providing assistance “twice” is incorrect; I opened two tickets for different purposes (Product Upload/Update and Pre-order issues), and I have only been helped once. Stop the arguments and provide a clear, senior-level action plan outlining what I must do now to resolve both outstanding issues.
1. Unit Field Validation (Normal Products) The Unit field accepts text values only (e.g., kg, pcs, box, liter).
Numeric values or mixed formats are not allowed.
This field strictly defines the measurement type, not quantity or packaging details.
Please ensure only alphabetic unit names are entered in this field.
2. VAT/Tax Requirement for Preorder Products
For preorder products, the system requires a VAT/Tax value.
If VAT does not apply, you can simply enter 0.
- This rule exists to ensure:
- Consistent price calculations
- Accurate order summaries
- Proper tax handling across the system
Please make sure a VAT value (0 if not applicable) is entered when creating or updating preorder products.
Please add delivery Courier API in Bangladesh “Sundarban Courier Service (SCS), RedX, CarryBee, eCourier, Pathao Courier, Delivery Tiger, Karatoa Courier Service (KCS), Janani Express Parcel Service, Sheba Delivery, SA Paribahan ” Auto Request Submit from this DELIVERY TEAM
Yes we will make such addon for Bangladeshi shipping gateway addon.
Please answer ticket ID is 3577
Already your ticket has been responded. Please check your support ticket.
hi team i have an issue after image upload , after upload any type of images are not showing properly in site, see the link -https://ibb.co/Y70zSwm9 – its always happen in your script after updating your versions . help me out , let me know whats wrong Thanks in Advance
Based on your comment, it appears the concern is related to the file upload system. Investigating this requires reviewing your project directly on your server.
However, our records show that your support period expired in August 2022—more than 40 months ago. Since then, the item has received over 70 updates, introducing numerous enhancements and new features through continuous development and improvement.
To ensure fairness and enable us to assist you further, please renew your item support package. Once renewed, we’ll be happy to review your project and provide the necessary support.
Dear Team,
This issue is still NOT fixed on our LIVE website, even though you keep saying it is resolved. It has been more than 10 days, and our live business operations are seriously affected. We are unable to edit product prices with decimal values, and a lot of work is pending.
Please do not send simple confirmation replies without properly checking. We strongly request your developer to log in to our LIVE admin panel immediately and test the issue directly.
If you believe it is fixed, then kindly provide proof (changed file details or a short video/screenshot from the LIVE site showing decimal prices saving successfully).
If this continues without proper action, we will be forced to escalate this issue further.
This is VERY URGENT. Please resolve it immediately.
Thank you.
Our records show that this issue has already been resolved by our support team. If you believe it’s still not fully resolved, please continue the discussion on the same support ticket and share the ticket number here so we can review it promptly.
Hello Active IT Zone team, you are continuously improving Cod, which is commendable. I want to thank you for the continuous improvements and new features. Also, you promised in my previous comment that you would release the GST addon and the 3rd party shipping (Shiprocket) addon by the end of this month. I hope you will keep your promise. I would also like to know what features you are including in the Shiprocket addon. Are you including the feature to generate pickup requests and download shipping labels from the admin and seller dashboard panels? And are you including any option to charge shipping fees on sellers’ shipments, RTO return fees if customers do not accept the parcel, and extra weight charges? These features are very important in a multivendor website, and all multivendor platforms doing business in India, such as Amazon, Flipkart, Meesho, Nykaa Fashion, and Myntra, have these features available.
We’re already in the final stages of releasing the GST and Shiprocket add-ons, and they’ll be available very soon.
At this point, your request is specifically about the RTO process. If we see broader market demand for this same requirement, we’ll absolutely evaluate and develop it as part of our roadmap.
Alternatively, if you need this functionality immediately or in a tailored form, we can deliver it through our custom development service to match your exact business needs.
Okay, I understand. You are not including the RTO process, which is an important part of it. For customization, I will contact you after the add-ons become available. You have only answered part of my question; you haven’t answered anything about the functionality of generating pickup requests and downloading labels from the seller panel, or about the functionality of collecting delivery charges.
We are noting your points about the shipment and labels. We will implement those features in future.
Dear Team,
Thank you for your response.
However, we have checked again on our LIVE website, and the issue is still NOT resolved.
Decimal price values are still not working while editing products on the live site.
We are unable to edit prices such as 13.990, 14.500, or 7.950 — the system continues to accept only whole numbers (14, 15, etc.).
Please note clearly:
• The issue is NOT resolved on the live website.
• We have personally tested this again after your message.
• This problem occurs specifically when editing existing products, not while adding new ones.
• The same issue is reproducible on your demo as well, which confirms it is not user error.
We kindly request that your developer:
Ever we know your issue has been solved already by our support team. If you see that your issue is not solved yet then please continue on that support ticket and inform the support ticket no in here.
Ami Redis Section E Jaye Redis Update Disi, Update deoyar Sathe Sathe https://prnt.sc/ZFYtqv8ecnMs error show
500 Internal Server Error – Technical Explanation
This issue is not related to the server, Redis, or infrastructure.
Server Status: Running normally Redis Service: Active and responding correctly CPU / RAM / Disk: No abnormal usage detected Network & Firewall: No blocks or drops found
The 500 Internal Server Error indicates a problem within the application code or its runtime logic.
For this issue solution we need to check your project from your server. It’s not global issue.
According to your account details, your support period expired in September 2023 — over 30 months ago. During this time, you’ve received 60+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience.
To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
So please renew your item support pack and then send us item support ticket regarding your issue.
ERROR When I try to update the script on the admin panel. When I try to upload the update file it says upload fails “Upload Stalled for 30 seconds, aborting”
For technical item support please send us item support ticket from here http://support.activeitzone.com
According to your account information your support time is expired so we are requesting you for renewing the support pack.
My website says
This site can’t be reached example.com took too long to respond. Try:
Checking the connection Checking the proxy and the firewall ERR_CONNECTION_TIMED_OUT
According to your account details, your support period expired in October 2024 — over 14 months ago. During this time, you’ve received 25+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
For your this issue solution we will need to check from your project and server. So renew you support pack and then send us item support ticket. Our support team will assist you cordially.
Hi guys, i just need a quick guidance….anyone who’s using deliveryboy addon? If yes can you guide how did you install it or where did you find the purchase code? I have contacted support several times but all they said was “Thanks for contacting us. We’re unable to send any purchase code directly. Please log in to your CodeCanyon account, go to Your Items, and download the license file. Inside that file, you will find your purchase code”
I have downloaded the file, checked, i downloaded the pdf and text files too but all i find is only purchase code for deliveryboy flutter app, where do you find purchase code for the addon?….thanks
From where you download the delivery boy addon? Do you purcahse this from codecanyon?
I did purchase it from codecanyon together with other addons and installed them successfully,
But with deliveryboy i downloaded it on “downloads” under my profile as “deliveryboy flutter app” as zip, when i opened the file i found flutter app zip and addon zip
Then when i download license pdf and text file i only find license for flutter app and no where to find license for add on
Please follow this link to get your purchase code https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code?irgwc=1&afsrc=1&clickid=0Gu1KmVsFxycUmSyvHWIwT45UkpQVtzJ7QsSzM0&iradid=2122176&utm_campaign=elements_af_123201&iradtype=TEXT_LINK&irmptype=mediapartner&utm_medium=affiliate&utm_source=impact_radius&mp=TakeAds%20Networks
I just did even right now and i still find purchase cade for only flutter app not addon
“ Licensee: Resellers Item Title: Active eCommerce Delivery Boy Flutter App Item URL: https://codecanyon.net/item/active-ecommerce-delivery-boy-flutter-app”
Item tittle is flutter app not addon, or mybe do i use same purchase code for addon and flutter app? If yes i tried before and it game me error”
Please check the purchase pdf you uploaded if its for app or addon because i cannot find the addon one
What is your item support ticket no?
Ticket ID: 3575. I asked to be generated a purchase code for deliveryboy addon but the reply was like this:
“Thanks for contacting us. We’re unable to send any purchase code directly. Please log in to your CodeCanyon account, go to Your Items, and download the license file. Inside that file, you will find your purchase code”
Yes, that is correct. You have submitted the purchase code for the Customer App, but you are requesting the purchase code for the Delivery Boy App. We do not have access to your purchase code, and there is no valid or authorized process for us to obtain or provide a purchase code on your behalf.
Please ensure that the correct purchase code is provided for the specific app you are using.
Maybe i dont understand something, could you please clarify this for me:
I purchased deliveryboy flutter app and i have its purchase license and codes, again i found deliveryboy addon zip file inside the same file but no purchase license and codes for the addon
So do i need to purchase deliveryboy addon separately to have the purchase code as already have the flutter app? If yes can i please have the purchase link for the addon please
This is easy to understand. Purchase code is not available inside the main item. You will get the purchase code from your codecanyon account and we gave you the link for how to get your purchase code already.
When is your next sale happening?
Thank you for your interest in upcoming promotions. At the moment, the biggest sale campaign of this year has already concluded. All sale announcements are managed directly by the Envato Marketplace, and future campaigns—if any—will be scheduled by them as part of their discount sales. Since these timelines are controlled by Envato, we’re unable to influence or confirm the next campaign in advance.
Subject: Mobile View UX Improvement Suggestion – Add to Cart Button Accessibility
Hello Active IT Zone Team,
I hope you are doing well. I would like to share an important user experience issue we are currently facing, based on direct feedback from our customers.
Many of our customers browse the website directly from their mobile devices and add multiple products to the cart. However, after clicking “Continue Shipping” or after adding multiple products to the cart, if they want to add more products or view the list of added cart items, they cannot easily find the “Add to Cart” button in the mobile view.
This creates confusion and negatively impacts the overall customer experience. In many cases, customers feel stuck and abandon the process, which directly affects our conversion rate and feedback.
To improve this, I would like to suggest adding a clearly visible “Add to Cart” button in the mobile view—specifically above the WhatsApp icon. If this feature is implemented, customers will be able to continue shopping smoothly without frustration.
I strongly believe this small UI enhancement will significantly improve customer experience and lead to more positive customer feedback.
I would like to sincerely appreciate the Active IT Zone Developer Team for their continuous efforts and support. Thank you for considering this suggestion.
Looking forward to your kind response.
Best regards,
Thanks for your suggestion. We are taking note about your point and will work for this by item update.
You said: Important Feature Requests for Order Management Improvements
Hello Active IT Zone Team,
I hope you are doing well. I would like to share some urgent suggestions regarding essential features needed for an effective order management system, especially for fashion clothing businesses like ours.
Key Feature Requests:
Order Return Status Adding a dedicated Order Return status is very important, as customers often request to return items for various reasons.
Order Exchange Status An Order Exchange status is also highly required. Many customers request product exchanges due to issues like color change, size change, or wanting a different product altogether.
Order Edit Mode (Admin + Customer) It would be extremely helpful to have an Order Edit option available for both Admin and the Customer (within a controlled timeframe).
Customers sometimes change their mind right after placing an order.
Having the option to edit color, size, or even product would reduce unnecessary cancellations.
Edit History must be saved to ensure transparency and prevent any misuse from either side.
Notification System When an order is returned, exchanged, or edited, both customer and admin should receive instant notifications (email/SMS/panel alert).
These features are highly important for the fashion clothing industry, where customer choices frequently change after placing an order. Implementing them will greatly improve customer experience and reduce support issues.
Thank you for your consideration. Looking forward to your positive response. Create this massage in different style ChatGPT said: Here’s a polished, more professional alternative version of your message, written in a different style:
Subject: Essential Feature Enhancements Needed for Improved Order Management
Hello Active IT Zone Team,
I hope you are doing well. I would like to highlight a few important feature enhancements that would significantly improve the efficiency of the order management system, particularly for fashion and apparel businesses like ours.
Requested Features 1. Order Return Status A dedicated Order Return status is crucial. Customers frequently request returns for various reasons, and having a clear status for this will streamline the process and improve tracking.
2. Order Exchange Status An Order Exchange status is equally important. In the clothing industry, customers often request exchanges due to size, color, or product preference changes.
3. Order Edit Mode (Admin & Customer) Introducing an editable order option for both Admin and Customer (within a restricted timeframe) would greatly reduce unnecessary cancellations.
Customers sometimes change their selection immediately after ordering.
Allowing edits to size, color, or product can improve satisfaction.
A detailed edit history should be maintained for transparency and security.
4. Notification System Whenever an order is returned, exchanged, or edited, automatic notifications should be sent to both the customer and the admin via email, SMS, or dashboard alerts. This ensures timely updates and smoother communication.
These features are especially valuable in the fashion clothing market, where customer preferences can change quickly. Implementing them will enhance user experience and reduce support workload.
Thank you for reviewing these suggestions. I look forward to a positive update from your team.
Thank you for sharing your requirements. From your description, it appears you are referring to the refund add-on features, which are more suitable for a single-type product business model.
As this is a global product, it is designed to remain balanced and flexible for businesses selling different types of products worldwide. To best match your specific business structure, customizing the item would be the most effective approach.
We’d be happy to assist you with tailored customization services to meet your exact needs. Please feel free to submit a support ticket here: http://support.activeitzone.com , and our team will guide you accordingly.
Website has become very slow after the Update.. There is no error showing in the website console or I dont see any external factors making the website slow.Only thing we did is that Updating the website and adding OTP module.
Do you purchase the OTP addon yet?
Important Feature Requests for Order Management Improvements
Hello Team,
I hope you are doing well. I would like to share some urgent suggestions regarding essential features needed for an effective order management system, especially for fashion clothing businesses like ours.
Key Feature Requests:
Order Return Status Adding a dedicated Order Return status is very important, as customers often request to return items for various reasons.
Order Exchange Status An Order Exchange status is also highly required. Many customers request product exchanges due to issues like color change, size change, or wanting a different product altogether.
Order Edit Mode (Admin + Customer) It would be extremely helpful to have an Order Edit option available for both Admin and the Customer (within a controlled timeframe).
Customers sometimes change their mind right after placing an order.
Having the option to edit color, size, or even product would reduce unnecessary cancellations.
Edit History must be saved to ensure transparency and prevent any misuse from either side.
Notification System When an order is returned, exchanged, or edited, both customer and admin should receive instant notifications (email/SMS/panel alert).
These features are highly important for the fashion clothing industry, where customer choices frequently change after placing an order. Implementing them will greatly improve customer experience and reduce support issues.
Thank you for your consideration. Looking forward to your positive response.
Best regards, Mohammad Delwar Flickere Outfit
Thank you for sharing your requirements. From your description, it appears you are referring to the refund add-on features, which are more suitable for a single-type product business model.
As this is a global product, it is designed to remain balanced and flexible for businesses selling different types of products worldwide. To best match your specific business structure, customizing the item would be the most effective approach.
We’d be happy to assist you with tailored customization services to meet your exact needs. Please feel free to submit a support ticket here: http://support.activeitzone.com , and our team will guide you accordingly.
Dear
We have already sent these details in the support ticket and email. This is our ticket number: #3618.
We kindly request you to please fix this issue as soon as possible. We are ready to resend any information if needed, but please take immediate action. This issue is extremely urgent for our daily operations.
Please check—this issue has already been resolved. Thank you.
Thank you for your update, but the issue is still not resolved on our live website.
We have already sent all the required details and videos by email and in the support ticket, but it seems they were not checked properly. Please review the information again and verify the issue directly in our live panel.
This is our ticket number: #3618.
Kindly do not close or delay the ticket with simple replies this is an urgent problem affecting our live business, and we need a proper fix as soon as possible.
Please check the issue thoroughly and update us with a real solution. Thank you.
Already you issue is solved. If not then please continue on support ticket.
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
Dear Team,
There is serious confusion and poor communication from your support side.
One team member says the issue will be fixed, another says it is already fixed, but in reality the same problem still exists on our LIVE system. We have checked multiple times.
We have been reporting this issue continuously since 2 December, through emails and support tickets. This is not acceptable service, especially for a live business website. Additionally, the KNET issue is still pending.
We are very disappointed with the prolonged delays and unclear responses. Please check the issue properly on the LIVE site and provide a final, confirmed resolution without further delay.
This matter is urgent.
Regards, Divakar Oleti
Please do not post same comment. It’s kind of spamming.
If I update any product details—such as price, quantity, or description—the changes are not saving. Please note that my Active eCommerce CMS version is 10.1. Kindly help me resolve this issue. Thanks in advance. My support ticket # 3626.
According to your account details, your support period expired in March 2025 — over 09 months ago.
To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
I understand that my support period has expired. However, I noticed in your comment section that many users are experiencing the same issue after the recent update. This problem wasn’t caused by me—it started only after the CMS update. Therefore, it should be your responsibility to resolve this issue instead of asking me to repurchase support. Thank you.
Thanks for reaching out. We’ve noticed that another customer experienced a similar issue because the warranty time was enabled without setting the actual duration. This creates a system conflict, so the issue isn’t caused by the item itself.
Even so, we’re already planning to streamline this process in an upcoming update to make things even easier for all users. For your specific case, we’ll still need to review the item directly from your project to ensure everything works perfectly.
According to Envato’s guidelines, support duration is fixed for every customer. To maintain fairness for all buyers, requesting a support renewal is simply part of the standard process—nothing unusual or inappropriate.
We’re always here to assist you and ensure you get the best possible experience with our products.
Dear
This is very urgent because our live business operations are affected. For the last 10 days, we have been continuously sending details and following up, but the problem is still not resolved. We cannot update product prices on our live website, and a lot of work is pending because of this issue.
Kindly treat this as high priority and help us fix the decimal price issue on the live site as soon as possible.
Would you please inform your item support ticket no?
3618
Please check—this issue has already been resolved. Thank you.
Dear Team
We have already provided test admin credentials, and decimal values are working correctly on the test panel. However, the issue is still not resolved on our live website, and we urgently need your assistance to fix it there.
You requested a new ticket with the live domain purchase code and cPanel details. Please note that we have already sent all these details in our support ticket and email, but the issue has still not been fixed.
This is our live business website, and it has been almost 10 days that we are continuously sending details and follow-ups. We kindly request you to prioritize this issue and apply the fix on our live system as soon as possible.
Please check—this issue has already been resolved. Thank you.
