Hello,

There is no such issue reported before, so I suggest you to reach out to our technical support team from here: https://suuport.arpluginshop.com and they will review this one-on-one and if there is any such issue encountered then they will resolve it and assist you accordingly.

Thanks

Hello,

Thank you for the response. I appreciate the support offer.

Regarding “no such issue reported before” – well, every bug has a first reporter, right?

I’ve already documented the issue thoroughly:

REPRODUCIBLE STEPS: 1. Fresh ARMember install on Eduma theme 2. LiteSpeed Cache active 3. Edit social links in /my-profile/ 4. Click Save → Links stripped from database 5. Requires 2-3 attempts before persistence

IMPACT: - User profile social links don’t save - Poor UX (users think feature is broken) - Affects any site with LiteSpeed Cache + ARMember

TEMPORARY WORKAROUND: I’ve created a custom snippet that captures POST data before ARMember processing + auto-purges cache. It works perfectly.

SUGGESTION FOR YOUR TEAM: This appears to be a cache conflict issue. ARMember saves data correctly, but cached pages display old data, making users think the save failed. Consider adding built-in cache purge hooks after profile updates for popular cache plugins (LiteSpeed, WP Rocket, etc.).

I’m happy to provide more details, but I’d encourage your team to test with LiteSpeed Cache active – that’s likely the trigger.

Hope this helps improve ARMember for all users!

Best regards

Hello,

Thank you sharing the detailed steps, we have passed this to the team and if there is any issue found then it will surely be fixed.

Thanks

Hello,

ARMember directly syncs with the WordPress users, which means that all the users available at the WordPress Users page will automatically be available and they can be accessed for Edit/Update at the ARMember Manage Members page.

For the change status, ARMember provides a facility to set the status from Active, Pending, Terminate, and Inactive, which you can change according to your requirements.

Status behaviour update in documentation, I am passing this to the core team, and they will check and find it useful, then it will be updated in ARMember documentation.

Thank you very much for the feedback and support to improve the ARMember plugin!

Best Regards, ARMember Team

Thank you for the clarification.

The main concern here is not whether the functionality exists internally, but that the current UI exposes actions and workflows that are unclear or appear non-functional during real-world use and initial evaluation.

For example, the “+ Add Member” action implies the ability to intentionally add or convert an existing WordPress user, yet this workflow is not explicitly available or explained in the interface. Similarly, the “Change Status” action is visible and clickable, but without clear context or guidance it can appear broken depending on configuration.

Relying on implicit synchronization and documentation alone does not fully resolve the confusion, especially for site owners testing or evaluating the plugin for the first time. Clearer UI cues, constraints, or disabled states would significantly improve usability and reduce misunderstandings.

I appreciate the feedback being passed to the core team and hope these workflow and UX concerns can be addressed, as they impact both evaluation and day-to-day administration.

Hello,

Yes, I’ve already passed this to the core team and they will look into this further until then you can directly check the WordPress users at the Manage Members page and can edit them as per your requirements. Also, you can send your suggestions to the ARMember idea board from https://ideas.armemberplugin.com which will available for publicly and suggestion gets more vote then it will be considered to add in ARMember too.

Best Regards, Team ARMember

Hello,

Kindly open a support ticket and share the screenshot along with that to our team and they will get in touch with you.

Thanks

Thanks for the response.

My concern here is that the UI exposes a “Change Status” action that appears functional but does not allow any actual status selection. This creates confusion regardless of configuration.

Even if this is expected behavior, it would be helpful to clarify it publicly or adjust the UI accordingly so users are not presented with non-functional actions.

Hello,

Yes, currently ARMember does not show the current status when changing the member status, and by default ARMember does not show any selected status, so the admin needs to select the member status from other options. Still, as you have mentioned that it creates confusion therefore, to check further, I am passing this as a suggestion to the core team, and they will check, and if found useful, then it will be updated in ARMember future releases.

Thanks

Hello,

Currently as the administrator has the highest rights to maintain the plugin therefore a user with administrator access cannot be added as a user. Rest assured that all other existing members will be automatically listed at the Manage Members page as ARMember does synchronize with the WordPress users.

In order to get more information on this functionality you can reach out to the support team and they will guide you further.

Thanks

Thanks for the clarification. However, this doesn’t fully address the core concern.

The issue is not only about administrator accounts, but about the lack of a clear workflow to convert any existing WordPress user into an ARMember user via the UI.

From a usability and testing perspective, it’s very common for site owners to test membership functionality using their own account. If this is intentionally restricted, it would be helpful for the UI and documentation to clearly reflect that limitation, rather than presenting options that suggest otherwise.

Hello,

I understand your concern about use the administrator account to check the content restriction by allowing assign membership plan to administrator user too. So, accordingly if content is restricted and member have not membership plan then admin will not be able to access the page/post which are restricted. So, therefore not making such a restriction for admin, there will be all access to the Admin user and no need to assign membership plan. Still, I am passing this as a suggestion to the core team for you. They will look into it again.

Best Regards, ARMember Team

Hello,

Thank you for sharing the error with us!

In order to smoothly update the plugin kindly open a support ticket here: https://support.arpluginshop.com and our team will assist you further.

Thanks

hope everything is working now.

Hello,

We’ve verified and noticed that our team has already replied you, once you create a ticket or reply to a ticket then kindly allow some time to the team so they can check the issue and accordingly assist you more promptly.

Thanks

Thank you so much!

The problem is solved. Sorry for the comments here, but some issues just can’t wait.

To anyone who encountered a similar problem: simply upgrade the plugin to the latest version and enjoy the fantastic new look!

Most welcome.

Hello,

Yes, it seems that you may have updated the ARMember Lite or any other addons but haven’t updated the ARMember Pro in this case the warning will be displayed so kindly update the ARMember Pro to the latest version (v7.0) at your site and then check.

Thanks

Unfortunately my support expired as I started using this plugin very late.

Hi Team, can anyone answer my question?

Hello,

ARMember allows you to set up and send emails based on membership-related triggers. However, if you’d like to send event-related emails to members, we offer integrations with various email marketing tools such as Kit, HubSpot, Zoho CRM, and more. You can sync your members with these platforms and send emails directly from there.

For further assistance, please contact our support team by renewing your support period from your profile, and we’ll be happy to guide you through the process.

Thanks

Hello,

Yes, ARMember is designed to work seamlessly with all popular WordPress themes. Our plugin integrates smoothly into your existing site without affecting access, system functionality, or the database. So you can use any theme properly following WordPress standards with the ARMember.

Thanks

Hello,

ARMember does provide a Two Factor Authentication addon that allows members to enter an OTP during login. However, if you want to completely omit the password field, this is not possible according to WordPress standards.

For more information you can refer to the ARMember Two Factor Authentication Addon here: https://www.armemberplugin.com/addon/armember-two-factor-authentication-addon/

If you have any further queries, kindly open a support ticket here: https://support.arpluginshop.com and our team will assist you further.

Thanks

HI,

Yes, ARMember if you buy here then its lifetime udpate. However you get only 6 months of technical support.

Thanks

and addon for armember not on themeforest

Hello,

Yes, all the premium and exclusive addons are offered from the website, with the purchase here you get all the inbuilt addons with the ARMember Pro.

Thanks

Hello,

As per your description it seems, that you are willing to set a limit on the plan purchase if so then yes this is possible using the ARMember, a Membership Limit addon is offered inbuilt with the ARMember Pro, through which you can set a limit on a membership plan. And the purchase will be restricted after that number is hit.

For more information you can refer to the addon here: https://www.armemberplugin.com/addon/membership-limit/

Let us know if you need any further assistance.

Thanks

Hi Jake,

1. Subscription Levels & Renewals

ARMember fully supports the ability to create multiple subscription levels, including free and paid plans. You can easily set up different plans, such as:

- Free Plan: Users can register and access your content at no cost, with the option to manually renew at the end of each billing cycle. Once the free plan expires, users will need to re-subscribe or upgrade to a paid plan to continue accessing premium features.

- Paid Plans: You can configure recurring billing for your paid subscription levels, ensuring that payments are automatically renewed each month. The payment gateway integrations (such as PayPal, Stripe, etc.) allow for seamless auto-renewals.

2. Subscription Attribution & Affiliate Tracking

Currently, directly support for this is not possible, however we do provide support with our external plugin AffiliatePress you can check it here: https://www.armemberplugin.com/addons/

Best Regards

Hi,

Regarding plugin removal from wordpress repo is due to dispute with them regarding certain policy.

2. Regarding the price increase, the price increase reflects new features, ongoing updates, and enhanced support that we’re providing to improve the overall experience for our users. This adjustment helps us continue to develop and maintain the plugin at the highest quality.

However, currently we have an Black Friday Sale ongoing where the price is dropped to $69 for lifetime. So, it’s the best time to grab as many copies you wish to have.

Hello,

It may happen when envato api are not refreshed. so kindly try again and i hipe it should work

Hi,

Thanks for your question! Yes, you can run ARMember alongside WooCommerce for your online shop. For subscriptions, you can gradually switch from WooCommerce Subscriptions to ARMember. However, please note that members with an active WooCommerce subscription may need to cancel their existing WooCommerce-based subscription and repurchase it through the payment gateway connected to ARMember in order to continue recurring payments. You can set up content restrictions for both groups based on their subscription status, ensuring consistent access control.

Regarding payments, if you use the ARMember WooCommerce add-on, you can continue using PayPal and Stripe for recurring payments. However, ARMember’s native payment system may offer a more streamlined experience for managing memberships, depending on your needs.

For more information, you can refer to the ARMember WooCommerce Integration: https://www.armemberplugin.com/downloads/woocommerce-integration/

Thanks

Ok great, thanks for the reply.

However, I still have a few questions:

Basically, with WooCommerce Subscriptions, there is a failed payment handling system where it automatically retries the payment several times until it succeeds, or otherwise it puts the subscription on hold. How is this managed on your side? Do you have automatic retries, or does it have to be handled manually? I noticed you have a “failed payment” email, but I would like to know whether the system actually retries the payment automatically or not.

Also, I saw that you have APIs, especially for adding and removing subscriptions. Is there any way, using the API, to automatically assign a membership plan to a member when they subscribe via WooCommerce Subscriptions, meaning for all existing subscribers, and automatically remove it if they cancel? Only for the old subscribers, at least.

Thanks!

Hello,

Regarding the retries, this is carried through the payment gateway used with the ARMember, each payment gateway tries a certain times to get the payment for the failed payment. ARMember does take action as per the data received at your site from the payment gateway.

Furthermore regarding the API, yes ARMember does provide a facility to add/assign a membership plan through the API also you can cancel a subscription if the plan is cancelled at the ARMember . For more information you can refer to APIs here: https://www.armemberplugin.com/documents/api-service-feature/

Please let us know if there is anything else

Thanks

Hello,

Thank you for reaching out to us!

Yes, ARMember does allow to translate these validations. In order to know the steps kindly open a support ticket here: https://support.arpluginshop.com and our team will guide you further.

Thanks

I followed your instructions, but I can’t open a support ticket because my support period has expired. Please include the translations in a future update. I purchased the plugin some time ago and never used it; the project didn’t go ahead. Now I’m using it on a new project. I can’t afford to pay for support right now.

It’s an excellent plugin, thank you very much for your attention.

Hello,

We’re glad you’re enjoying the plugin. Quick note: translations are included in the current version. If needed, you can reach out later when your support period is active again.

Thanks

Hello,

sorry to know that, where exactly you contacted for technical support ? have you opened any ticket? kindly provide ticket number.

Hi i opened a ticket on (www.armemberplugin.com) but now after visited https://www.armemberplugin.com/manage-tickets/ to pull out the ticket number i see “No Tickets Found”. What are your suggestions

Hello,

Kindly check the support ticket from the https://support.arpluginshop.com and after that you will able to check the ticket and replies.

Thanks