3368 comments found.
When will you fix the HTML problem in email sending? The problem persists even before version 7.3. Armember is breaking the HTML email layout, placing black borders around the email and buttons, something that didn’t happen before version 7.0.
If I place the HTML anywhere else, it displays correctly. Only Armember is sending the broken HTML to users, resulting in ugly emails.
Hello,
Kindly open support ticket from https://support.arpluginshop.com so our technical team can review in detail and assist further.
Thanks
There seems to be an issue with uploading of documents. We have a “Upload ID” field where clients must upload a copy of their ID document. The form works, when submitted it redirects as it should, but no document is uploaded, itdoesn’t even upload a simple .txt document. The server file upload and post max size are both set to 1024MB. There is no errors when submitting the form but no document is uploaded, what might be the issue?
Hello,
This usually happens when one of the PHP limits on the server side is set lower than expected, even if your general upload size looks higher.
Therefore, reach out to your hosting support and ask them to increase all three values upload_max_filesize, post_max_size and memory_limit.
Still if the issue persists then kindly open a support ticket and our team will assist you further.
Thanks
Hi. There is a bug in the file upload when creating forms. It is supposed to inhereit the hostings file upload size which is 1024Mb but when editing the form it states in red that the limit is only 1Mb. I even tried changing this in the .htaccess file and still the plugin shows only 1 Mb and when an id document is uploaded by a client, We cant open it
Hello, There is a bug in the Coupon add-on. The Select Management Plan for the coupon is chosen, but when the coupon is used, it is valid for ALL the plans, not just the selected plan.
Hello,
The team has checked the case you have provided and there is no such issue found. If you are using the older version of the ARMember plugin, then I recommend that you update the plugin to the latest version v7.2. If the issue still persists, then kindly open a support ticket so, technical team will assist you further.
Thanks
Does purchasing ARmember license on codecanyon give the same addons and benefits as purchasing Armember Professional license on your guys website?
Hello,
Thank you for your inquiry!
When you purchase ARMember from CodeCanyon, you receive the ARMember Pro version along with several built-in and free add-ons. That is you get the Standard Package here.
Thanks & regards
My license got locked to a domain to which I no longer have access since it was hacked and I chose not to renew it. I sent an email about this to you but I did that via your website, and I guess that license codes might be different if purchased directly since you could not recognize it.
I would appreciate it if you could release the license so I can use it. I only have installed it but never got to really use it unfortunately.
thx,
Steve
Hi Steve,
please leave message through message box of our codecanyon profile page so it will send us private message. ALso mention your purchase code in that message.
Thanks
Will do. Thankyou.
Now, after the update to version 7.2, the Manager Members table no longer displays anything. Only rows with buttons. It gets worse every time it’s updated.
Hello,
As per your request it seems that you are seeing the screen without the selection of columns. Click on the icon of Show/Hide column on the top right of Manage Members page and select the fields and click on Apply and then check.
For more information you can refer to the ARMember documentation: https://www.armemberplugin.com/documents/member-row-actions/#ARMShowHideColumns
Still, if the issue persists then kindly open a support ticket with our team at https://support.arpluginshop.com and they will help you further.
Thanks
Hi, i can see you made an update and was wondering if did you implemented frontend user dashboard?
Hello,
In the current version, we improved other things in the admin panel pages. You can check the detailed changelog here: https://www.armemberplugin.com/documents/changelog/
Also, we’d like to let you know that the frontend user dashboard is already on our roadmap , so you will get this in ARMember soon.
Thanks
Does it include all the addons, or do some have to be purchased separately?
In case some addons require individual purchase, can I know those addons before purchase?
Hello,
Thank you for your question.
The purchase includes all built-in add-ons and all add-ons that are available free of charge at our site. There are no additional payments required for these.
If any add-ons are marked as premium then it is a separate purchase, they are clearly indicated on our add-ons page. You can review the complete list and details here: https://www.armemberplugin.com/addons/Please feel free to let us know if you need any further clarification.
Thanks
Hi, is there any way to restrict users from adding numbers to their username during registration?
Hello,
ARMember does allow the username to be filled as per the WordPress standards and WordPress itself allows adding numbers to the username. But we do offer other option to by pass this in order to know about this option kindly open a support ticket and our team will assist you further. You can open a support ticket from here: https://support.arpluginshop.com
Thanks
I’m having the same problem as @NicoleGHill:
We were using ARMember version 6.9. After updating to the latest version, the ARMember admin panel is no longer working properly. We’re unable to edit members—the page keeps loading indefinitely.
ARMember Lite: v5.0.2 ARMember: v7.0.2 WordPress: v6.9.1 PHP: v8.5.3
Error that occurs in PHP when clicking on edit member:
``` AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught TypeError: in_array(): Argument #2 ($haystack) must be of type array, string given in /var/www/vhosts/abcpublica.org.br/httpdocs/wp-content/plugins/armember/core/classes/class.arm_members.php:675\nStack trace:\n#0 /var/www/vhosts/abcpublica.org.br/httpdocs/wp-content/plugins/armember/core/classes/class.arm_members.php(675): in_array()\n#1 /var/www/vhosts/abcpublica.org.br/httpdocs/wp-includes/class-wp-hook.php(341): ARM_members->arm_member_edit_detail_func()\n#2 /var/www/vhosts/abcpublica.org.br/httpdocs/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters()\n#3 /var/www/vhosts/abcpublica.org.br/httpdocs/wp-includes/plugin.php(522): WP_Hook->do_action()\n#4 /var/www/vhosts/abcpublica.org.br/httpdocs/wp-admin/admin-ajax.php(192): do_action()\n#5 {main}\n thrown in /var/www/vhosts/abcpublica.org.br/httpdocs/wp-content/plugins/armember/core/classes/class.arm_members.php on line 675’, referer: https://abcpublica.org.br/wp-admin/admin.php?page=arm_manage_members ```
Hello,
Thank you for reaching out to us!
I issue is already solved in the ARMember 7.1 version so, we recommend you to update to the latest version v7.2 and then check again. If there is any technical help needed then, kindly open a support ticket from https://support.arpluginshop.com so technical support staff will assist further.
Thanks
Dear author, we are facing the issue with razorpay with ar member we received the payment not not received the there and other information, really its too bad , this is basic support but for this too we have to renew this plug in, how can we pay for high cost? kindly make some startup friendly please
Hello,
It seems that for the RazorPay it might be some issue with the webhook delivery at your site as this issue is not reflected on our local environment, so in order to allow our team to check this further. We will have to debug it thoroughly.
kindly open a support ticket and if your support is expired then please note that the support renewal costs is as per the Envato's terms. So once you renew the support then you can open a support ticket from here: https://support.arpluginshop.com and our team will assist you further.Thanks
There is a Bug with advanced automated E-Mail notifcations. They changed plans and send mails only to admin, not to subscriber.
Hello,
Team has checked the email notification and email is sending for both customer and admin. So, I would recommend to open support ticket from https://support.arpluginshop.com and after that technical support staff will assist further.
Thanks
getting these errors for updating, wp says new version but i get: An error occurred while updating ARMember – Complete Membership Plugin: Update package not available.
Hello,
Kindly open a support ticket with our technical support team and they will assist you further. In order to open a support ticket follow this URL: https://support.arpluginshop.com
Thanks
In case someone has the same issue. DM me.
Hello, Verification Email is not being sent when a new member applies for a plan. And, The Resend Verification Email for subscribers returns an error: Sorry Something Went Wrong. Please Try Again.
Hello,
Kindly open a support ticket with our technical support team and they will assist you further.
In order to open a support ticket follow this URL: https://support.arpluginshop.com
Thanks
We were using ARMember version 6.9. After updating to the latest version, the ARMember admin panel is no longer working properly. We’re unable to edit members—the page keeps loading indefinitely.
Additionally, Is this a known bug in the latest version? Could you please provide a solution or workaround here?
Hello,
Kindly confirm on your end that ARMember Lite is updated to the latest version (v5.0.2). If it is not, please update the plugin and then recheck the issue.
If the issue still persists after updating, we request you to open a support ticket at the link below so our support team can assist you further: https://support.arpluginshop.comThank you for your cooperation.
Thanks & Regards, Team ARMember
Hu, there is this video https://youtu.be/pBe98UVEV70?si=ptI9VHI_30mV6KGd. A step-by-step video tutorial would be extremely helpful, especially one that covers both the login configuration and the dashboard setup you’re showcasing. These are the most critical and time-intensive parts, and for new users, configuring the dashboard without guidance is nearly impossible.- dashboard is MOST IMPORTANT
Hello,
Thank you for sharing your suggestions. We do have overall overview of the dashboard video, you can check that video here: https://youtu.be/WhKgS2jv2xM?si=3LnHBvp1le9tEt2d
Through the above video you can take a walk though the plugin and setup things in detail. However if you are referring to the member’s dashboard from the front-end then that is not available at the moment by I’m passing this feedback to the team and they will review further.
Thanks, Team ARMember
Hi, is it possible to restrict simultaneous logins: prevent users from logging in on multiple devices or browsers simultaneously?... Is it possible to adjust the number of active sessions allowed per user?
Hello,
Regarding multiple simultaneous logins for a single account, ARMember offers a feature to handle this well. Admins can enable the Auto-Lock Shared Account option, which ensures that if a user logs in from a new device, they will be automatically logged out from the previously logged-in device. This will ensure that the user is prevented from logging in simultaneously.
Thanks, Team ARMember
Hi, can you please confirm if the plugin bought from CodeCanyon has a lifetime license instead of Yearly Subscription model and if the lifetime license also has lifetime upgrades? Thank you.
Hello,
Yes, this purchase includes a lifetime license, along with 6 months of support. You may extend the support period afterward if needed—this is completely optional.
You will also receive lifetime upgrades for ARMember Pro for just $99.
Thank you, Team ARMember
Thanks for the reply, sorry I actually meant plugin updates not upgrades. If they mean the same thing, I won’t be able to update the plugin after 6 months?
Hello,
Thank you for clarifying—happy to address this!
With your lifetime license, you receive lifetime plugin updates at no additional cost only technical support ends after 6 months. This means you’ll always be able to update ARMember Pro to the latest versions, even after the initial 6 months of support end. Thanks, Team ARMember
Hello, one more thing my client would like to know, how many websites can they use this plugin for (they have 2 domain, same brand but for different region)? Thank you so much for you patience
Hello,
Each license code here for our plugin has an activation limit of one site per code. This means it can only be activated on a single domain/installation at a time. If you have two domains they require separate activations, you’ll need two license codes—one for each.
Thanks, Team ARMember
