369 Reviews
I have heard many good things about this plugin and am hopeful that they will get better at support. I think it is unreasonable to wait days or maybe even weeks to get a response to a support ticket. I cannot imagine how long it will take for them to provide a fix to the setup issue I have asked about. Ghosted by plugin support, not a cool feeling. It seems so far that their ticket support is to waste time.
Author response
Sorry for any convenience you may have. But, we were on annual holidays and we had placed proper notes everywhere prior. We had placed note here in codecanyon as well as we had placed note on our helpdesk page as well.
I hope you would respect only one small vacation we take in a year. :)
Security is an issue. Wordfence keeps tagging this plugin as needing updates and having vulnerabilities and I do not see an update and its critical. I also wonder why there are different websites for one plugin. Why do I have to go to codecanyon.net and or support.arpluginshop.com? Please fix this plugin and have it readded to wordpress plugins. It is no longer in the shop. Thanks!
Author response
Hi,
Well, wordfence vulnerability you are talking about is not actually a threat it's more about following their standards. It says if a user has an administrator role then he can do some malicious activity but if he has administrator access then he can do that manually.We already are working on it, to do it as per that standard, however its in the lite version and not premium version.
Regarding codecanyon.net its not our website, we are just sellers here as many customers. so, support we need to provide through our own website.
great membership-Plugin. -- keep on progress please. :)
ARMember is by far the best WordPress membership plugin out there. I've purchased 3 other membership plugins on EnvatoMarket that are also top-sellers, so you can guess what names those are.... and I'm comparing ARMember to those other competitor plugins when I say that ARMember is by far, the most flexible plugin and also offers the best customer service and faster response times. I can confirm that two of the other top competitors basically tell you to go kick rocks and/or pay for extra for things that should just work in their product to begin with. Additionally, these other competitor plugins have SIGNIFICANTLY slowed my website down, while ARMember seemed to have almost zero impact! I've reached out to ARMember Support many times with various questions on implementation and advice on configuring the app for my needs, and future feature requests that I'd like to see, and probably a couple other topics I cant even remember now; and ARMemberPlugin Support has always replied to me very quickly, and they've always remained patient, friendly, professional, and helpful, regardless of how often I've bugged them. As I'm sure many of you know, this is a rare form of world-class customer service these days to receive from any business, let alone a WordPress plugin software shop. I highly recommend that you choose ARMember for your website. Out of the box, this plugin offers everything you need to get started and likely do everything you imagined to do with it. I can say that everything ARMember Plugin promises to do, it does so very, very well. Additionally, ARMember plugin also offers a ton of other high-quality add-ons that you can buy, if you need them, which really brings your membership-site up to a whole new level (again, only IF you need it). I dont go out of my way to leave reviews often, but ARMember Plugin / ReputeInfo Systems deserves this high-praise. You can buy this plugin with confidence knowing that you'll have an awesome solution! Thanks ARMember! A++
We wish to share our experience with ARmember and Affiliate plugins to highlight the challenges we faced, hoping it helps others.
1. We initially purchased ARmember and Affiliate plugins but only recently decided to re-implement them. We had exceeded the 6-month support period, requiring us to repurchase licenses for support. However, our support experience was disappointing, taking 13 days for a response.
2. We are responding now because we launched our service during this period. Below are screenshots of our interactions with the ARmember support team. Screenshot: https://i.imgur.com/S0Zeugy.jpg
We want to emphasize the following key points:
1. We clearly articulated our issues from the outset, but the responses were often unrelated or referred to the ARmember documentation.
2. We reiterated our issues until the 13th day when we received a response, indicating an additional fee for a solution. This led to a significant time loss, especially considering our imminent service launch.
3. While we don't object to paying for services, clear communication about additional fees from the start would have saved us 13 days. As it stands, we've lost confidence in their support service.
4. We hold two sets of ARmember licenses and are willing to transfer them at half price. Contact us at [twmal586@gmail.com](mailto:twmal586@gmail.com) if interested.
We hope our experience helps others, and we urge ARmember to improve its customer support processes.
Author response
Thank you for using ARMember. However, as you stated the support period is expired. When you bought ARMember license you must have clearly known that your fees cover 6 months of technical support. If you did not utilize that support period then how that can be our fault? Any product of the world which has a fixed warranty system even if it is physical goods, if something happen to product after warranty period then do you get any replacement?
We are happy to help you with any issue you are facing but to do that kindly extend your support period and open support ticket.
Thanks
we lost MANY hours and money. We desactivated finally after 5 months. Not recommended.
Author response
Hello,
sorry for the trouble you have faced. we surely will take your feedback positively and improve our product.
Thanks
by zrng 5 months ago
Thank you for providing this great plugin and I have benefited greatly from its unique features, and you have great support
There's not much you can't accomplish with this plugin and its add-ons.
I've used a fair few membership/subscription systems in the 20 years I've been in business, and this one is no different in many respects. The base functionality you need is there, but if you want more power then you buy plugins. The pricing is absurdly low, which should temper expectations a bit, but for the most part it's a good plugin.
There are some bugs to work through -- as with almost any software -- but support is responsive...although it may take some time to receive those responses. Patience is key, but you will eventually get the problems sorted out. Be sure to provide detailed explanations of the issue when you open tickets, and attach screenshots and videos of what's going wrong if you can.
The documentation is a bit lacking in some areas, and even feels misleading at times (such as the documentation for the Paddle add-on), but the information is usually there once you get used to the writing style and presentation, and support tickets can get you any information that you couldn't glean from the docs.
Be sure to test thoroughly in a sandbox environment before rolling out (as you should do with any system rollout) to ensure that you account for as much as possible, but there will always be things you find that need attention after going live. Don't panic.
I am confident that I've made the right decision in choosing ARMember to manage my customer subscriptions.
Good plugin at an effective price. Coded very nicely with minimal bugs. Must have plugin.
Please know that you will have to pay $100 a year for this plugin above the plugin cost. if you do not keep renewing support, you will have headaches. Overall the look and feel of this plugin is awesome, set up is easy, but some super basic features that should be run of the mill for membership plugins, this does not have. There is no way to view upcoming expirations or to get any kind of reports or stats on how many new members you have vs renewals. Member retention features should be added. We have judges that must maintain their memberships to retain their license and so many of them do not receive emails or don't check their emails. If we had an upcoming exp report available, we could avoid so many issues. This feature is available on many other platforms. Also, we have had problems that are misinterpreted after several emails and screenshots. This leads to miscommunication, frustration and issues not resolved, then you have to keep paying them $50 every 6 months for support so you can try again to get things fixed. This plugin is close to being flawless, but the little issues cause us a ton of time to try and figure out how to run our own piece together reports with fragmented information and poor export options. I might suggest hiring support people who speak and understand different languages on your team, as I feel a lot of problems are lost in translation and communication. Also, support renewal is WAY TOO expensive. With the add ons and support renewal, we continue to pay and pay. Just beware that this is a very expensive plugin beyond initial cost. You cannot even ask one question without paying for months of support. If a few features were added and support was a little better, this really would be the best membership plugin out there. The add ons they have are awesome and everything looks great and clean. We will hope that some of the features will be added or improved upon, as they do update the plugin often.
This could very easily be a 5-star rating except support is sadly lacking. Response time, in my experience, has been once a week ... which is far too slow for a new client who is trying to work his way through getting a new site online and functioning smoothly for my clients.
Last week a client couldn't log in, getting a vague error message. Over the weekend, I couldn't log in to my Admin account with a similar message, yesterday another client expressed concern over the same thing. Response from the plugin support team? "What's the problem?"
There's a lot of good in this plugin and I think it could be well worth the money IF it was supported in a timely manner.
