103 Reviews

for Design Quality

The plugin is very capable, but the design concept is strange.

Constant factor: One is supposed to have the same registration form,

Variable factor: the length of the plan or frequency of payment.

Sure this model can work for some businesses. However this is not true for everyone.

In my case, one group of members need to provide validation, the other doesn't. Ok fine so far. Made two forms, one with an extra field. OK fine again. After a registration for the 'free plan' it directs me to the 'Edit Profile page' with fields from the 'Validation-dependent plan'. So let's say you are not a Doctor, you cannot provide a university certificate.

Their solution is to create added work for me by asking me to selectively restrict that form! For crying out loud, why on earth is your plugin displaying to the wrong group of users anyway! Why create more work for your customers than fix your product?! Ridiculous!

I have used this plugin over the year for its ease of use and beginner-friendly interface. I have previously given it a high rating, but until they can fix the issues I'm facing with a bug update or something, then I'll stick with this rating.

I really don't want to swap it for another plugin and have renewed my support and liscense in order to receive updates--that's how good it is, but I've had a glaring issue(s) which gives me a headache all the time. And it is also detrimental to my own subscriber's experience which gives me thought of switching to a similar but different plugin provider.

First of, I have members subscribed to autodebit mode through PayPal who get thrown down to Free Membership days earlier than their supposed renewal date. Failed payment is not a reason (or end of term), automatic profiles on PayPal working just fine, and these cases often occur for no apparent reason at all--even when that member pays for membership religiously.

Which leads me to the second problem--customer service. They do respond within reasonable time, but I see that they lack communication skills to be properly understood by the customer. I tried making sense of it but there is a limit to my understanding if you include the talk with the terminologies I am unfamiliar with. Throw in the bad grammar, pretty much everything is gibberish.

They clearly don't have any experience with relaying information properly and I don't know who I'm talking to most of the time. At times it feels like the same person but often it feels like another. An introduction with a name helps me orient to that person at least.

Until now, I don't think they understand that their customer, while unfamiliar with programming, have basic logical reasoning and can work the plugin just fine. I've had them pointing out common sense solutions (I tried) instead of looking into the problem well. It's frustrating. I have hoped to receive guidance, but all I got was a lecture.

reputeinfosystems

Author response

Hello,

thank you for your valuable feedback we will improve where needed but i would like to write two things in response of your feedback.

1. we have helped you on 7 tickets and mostly we have solved your issue or given you logical reason and many times you had thanked us. i can paste ticket links here if necessary. so, i can not agree that our support is not appropriate or any lack of communication skill unless you are beginner and expecting us to teach basic wordpress features.
2. its very unfortunate that you are using rating system as tool to frequently change rating ticket by tickket. It definitely will discourage us and will also give incorrect information to other customers.

Regards

for Customer Support

Easy to use, nice documentation, and good features when building a membership website. But one of the biggest plusses is a fast and accurate Support Team.

We sended a total of 3 tickets in 4 days, and got a response on every single one of them in no-time, each of them solving the problem mentioned in the ticket.

for Customizability

I bought ArMember because I signed up to a website that uses selling platform access and subscription in one go.(http://movementmonk.xyz)

You subscribe to the news and updates and at the same time you get a user account where, inside, you can have access to free and non free products.

So I found ARMemeber and it looked that I could do the same. I found out later, and in a sentence: It does much more, surprisingly more.

The task was not easy integrate this plugin with my framework where use Learndash to distribute material do my students and buyers. By the way I work with Chinese Medicine - I teach Chi Kung and associated subjects.

Like any skill there is a learning curve.

I should praise the technical support, even - specially in the beginning - when I was questioning too much - so eager that I wanted to make thing go. I know that I should sometimes just RFM and shut up.

But always kind and always clear.

After the learning curve I got all big details set up. And to be honest when you tame it you hardly will want something else - email integration, multiple subscriptions, woocommerce integration, drip campaigns and many possibilities via short-codes to make really dynamic pages depending of who is reading it and depending what plan it's subscribed.

I was out from this fields for some time it's easy to grasp the basic concepts as the documentation is clear and concise.

I have now gathering my learndash courses all in one place, integrated with several subscriptions and also I could figure out ways to do it in a artful way - without integration plugin between the two, so flexible is this plugin.

And if something is missing they can build it and tailor it to your needs - I needed madmimi email integration and they where happy to create this integration by a fair amount.

Five stars to this guys for a so wonderful product which is now already a big player but I believe that in the future will be even a better and bigger one.

reputeinfosystems

Author response

Thank you very much for sharing your experience here and 5 star. I highly appreciate it.

for Feature Availability

Excellent plugin. I stayed with this one after having tried many others. Lots of features, easy to use.
And on top, a very good support, who answers quickly and really helping with questions and one small issue I had.

for Design Quality

Maybe in the future it will improve, it felt like it’s promising the world but the experience was lacking on my end. People give out 5 stars too easily. Clean up the language please.

reputeinfosystems

Author response

May be give us some useful feedback we can work on. then that could be useful for everybody. Btw, people don't give 5 star easily. had worked very hard to reach this level :)

for Feature Availability

Best membership plugin, after trying many! So many options, enough to start AND grow a long time with. Extremely easy to use, and FUN! Customer service is outstanding and fairly quick.

reputeinfosystems

Author response

Thank you very much for sharing your experience here. It means a lot to us.

for Customer Support

Excellent support, friendly and patient service and amazing user interface. Tried 6 (SIX) other membership plugins and settled on ARMember.

for Customer Support

Efficient and kind support.
Congratulation.
Great partner for a project...

reputeinfosystems

Author response

thank you for kind words

for Feature Availability

I've tried many other membership plugins, this one is by far the best. The developers really seem to understand the required needs. It is able to do everything I need without any hard-coded customization. Highly recommended.

reputeinfosystems

Author response

thank you very much for such nice words. we will keep working hard to make it even better product. :)

for Customer Support

Very useful plugin and friendly support. Thank you!

reputeinfosystems

Author response

thank you for kind words.

for Other

I change my rating to 4, since they instantly offered to collaborate and be able to solve the problem. thank you very much.

for Feature Availability

Most recent update has been very major with a lot of extra features, including sales tax settings which was a major feature for myself. Increased my rating from 3 to 5 (with ease...!)

reputeinfosystems

Author response

thank you for positive feedback. we are always happy to listen your suggestions and improve armember accordingly. in next release coming with few more very important features including prorata :)

for Customer Support

Excellent program and, above all, excellent customer service, speed and efficiency for those small inconveniences that always happen.

Excelente programa y, sobre todo, excelente atención al cliente, rapidez y eficacia para esos pequeños incovenientes que siempre pasan.

reputeinfosystems

Author response

Dear Sir,

Thank you for kind words and encouragement. we will keep working hard to make armember even better.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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