As you can see in my previus statement, I have to change it to 1 star.
This is the perfect way for an company/author like armember to get dumbed. We are an growing plattform and need much support.
Yes you helped me 11 times.
I don't know.. we have over 350 customers and if I would reply in this way, I would be be 0 in under a month.
The statement here is: "You need to much support, the easier way is to give you the money back".. thats the best anwser you could give to us, because that shows your product just works well in "normal" situations.
If someone askes you about the deeper mechanics, because there are problems. You say, the people can login after having payment failure, okay. I say its not like this, because of my 350+ customers 18 had this problem, and we had to solve it manually.
I asked you, how the customer can get this problem solved by his own, without asking the support, there is still no anwser.
I dont think its to specific questions to solve. But maybe AR Member has an problem in the plugin.
We are using AR Member now since 4 months and had some little and some big issues. Most of them could be solved, for others, because your explaination was terrible and not solved the problem we found workarounds.
Personally, we wouldn't have problem to buy such an option like "premium support", or hire an freelancer to do the stuff in code, that you plugin would work in the way we have to use it and then we wouldn't have to use workarounds or get shitty anwers.
But with such an unfriendly anwser here.. we are now using it till we find an other "Membership / Subscription" plugin. And first of all we were just shocked by the anwser in your ticket system, thats why we rated 3 stars in hope to get a good contact.
But now defintly 1 star for customer support.