Reviews for ARMember - WordPress Membership Plugin

After ending my website with this plug-in installed, I wanted to install the plug-in on an other website. Not a problem according to the service agreement. However, since other website was gone, I could not de-activate the licence. Contacted the developer twice... Not even a reply of any kind. Extremely bad form...

Went from 5 stars to 1 star pretty quickly.

I have used this plugin over the year for its ease of use and beginner-friendly interface. I have previously given it a high rating, but until they can fix the issues I'm facing with a bug update or something, then I'll stick with this rating.

I really don't want to swap it for another plugin and have renewed my support and liscense in order to receive updates--that's how good it is, but I've had a glaring issue(s) which gives me a headache all the time. And it is also detrimental to my own subscriber's experience which gives me thought of switching to a similar but different plugin provider.

First of, I have members subscribed to autodebit mode through PayPal who get thrown down to Free Membership days earlier than their supposed renewal date. Failed payment is not a reason (or end of term), automatic profiles on PayPal working just fine, and these cases often occur for no apparent reason at all--even when that member pays for membership religiously.

Which leads me to the second problem--customer service. They do respond within reasonable time, but I see that they lack communication skills to be properly understood by the customer. I tried making sense of it but there is a limit to my understanding if you include the talk with the terminologies I am unfamiliar with. Throw in the bad grammar, pretty much everything is gibberish.

They clearly don't have any experience with relaying information properly and I don't know who I'm talking to most of the time. At times it feels like the same person but often it feels like another. An introduction with a name helps me orient to that person at least.

Until now, I don't think they understand that their customer, while unfamiliar with programming, have basic logical reasoning and can work the plugin just fine. I've had them pointing out common sense solutions (I tried) instead of looking into the problem well. It's frustrating. I have hoped to receive guidance, but all I got was a lecture.

BEST MEMBERSHIP!

I bought ArMember because I signed up to a website that uses selling platform access and subscription in one go.(http://movementmonk.xyz)

You subscribe to the news and updates and at the same time you get a user account where, inside, you can have access to free and non free products.

So I found ARMemeber and it looked that I could do the same. I found out later, and in a sentence: It does much more, surprisingly more.

The task was not easy integrate this plugin with my framework where use Learndash to distribute material do my students and buyers. By the way I work with Chinese Medicine - I teach Chi Kung and associated subjects.

Like any skill there is a learning curve.

I should praise the technical support, even - specially in the beginning - when I was questioning too much - so eager that I wanted to make thing go. I know that I should sometimes just RFM and shut up.

But always kind and always clear.

After the learning curve I got all big details set up. And to be honest when you tame it you hardly will want something else - email integration, multiple subscriptions, woocommerce integration, drip campaigns and many possibilities via short-codes to make really dynamic pages depending of who is reading it and depending what plan it's subscribed.

I was out from this fields for some time it's easy to grasp the basic concepts as the documentation is clear and concise.

I have now gathering my learndash courses all in one place, integrated with several subscriptions and also I could figure out ways to do it in a artful way - without integration plugin between the two, so flexible is this plugin.

And if something is missing they can build it and tailor it to your needs - I needed madmimi email integration and they where happy to create this integration by a fair amount.

Five stars to this guys for a so wonderful product which is now already a big player but I believe that in the future will be even a better and bigger one.

Maybe in the future it will improve, it felt like it’s promising the world but the experience was lacking on my end. People give out 5 stars too easily. Clean up the language please.

Best membership plugin, after trying many! So many options, enough to start AND grow a long time with. Extremely easy to use, and FUN! Customer service is outstanding and fairly quick.

Efficient and kind support.
Congratulation.
Great partner for a project...

I've tried many other membership plugins, this one is by far the best. The developers really seem to understand the required needs. It is able to do everything I need without any hard-coded customization. Highly recommended.

Very useful plugin and friendly support. Thank you!