Reviews for ARMember - WordPress Membership Plugin

fast good support

As you can see in my previus statement, I have to change it to 1 star.

This is the perfect way for an company/author like armember to get dumbed. We are an growing plattform and need much support.

Yes you helped me 11 times.

I don't know.. we have over 350 customers and if I would reply in this way, I would be be 0 in under a month.

The statement here is: "You need to much support, the easier way is to give you the money back".. thats the best anwser you could give to us, because that shows your product just works well in "normal" situations.

If someone askes you about the deeper mechanics, because there are problems. You say, the people can login after having payment failure, okay. I say its not like this, because of my 350+ customers 18 had this problem, and we had to solve it manually.

I asked you, how the customer can get this problem solved by his own, without asking the support, there is still no anwser.

I dont think its to specific questions to solve. But maybe AR Member has an problem in the plugin.

We are using AR Member now since 4 months and had some little and some big issues. Most of them could be solved, for others, because your explaination was terrible and not solved the problem we found workarounds.

Personally, we wouldn't have problem to buy such an option like "premium support", or hire an freelancer to do the stuff in code, that you plugin would work in the way we have to use it and then we wouldn't have to use workarounds or get shitty anwers.

But with such an unfriendly anwser here.. we are now using it till we find an other "Membership / Subscription" plugin. And first of all we were just shocked by the anwser in your ticket system, thats why we rated 3 stars in hope to get a good contact.

But now defintly 1 star for customer support.

After ending my website with this plug-in installed, I wanted to install the plug-in on an other website. Not a problem according to the service agreement. However, since other website was gone, I could not de-activate the licence. Contacted the developer twice... Not even a reply of any kind. Extremely bad form...

Went from 5 stars to 1 star pretty quickly.

I have used this plugin over the year for its ease of use and beginner-friendly interface. I have previously given it a high rating, but until they can fix the issues I'm facing with a bug update or something, then I'll stick with this rating.

I really don't want to swap it for another plugin and have renewed my support and liscense in order to receive updates--that's how good it is, but I've had a glaring issue(s) which gives me a headache all the time. And it is also detrimental to my own subscriber's experience which gives me thought of switching to a similar but different plugin provider.

First of, I have members subscribed to autodebit mode through PayPal who get thrown down to Free Membership days earlier than their supposed renewal date. Failed payment is not a reason (or end of term), automatic profiles on PayPal working just fine, and these cases often occur for no apparent reason at all--even when that member pays for membership religiously.

Which leads me to the second problem--customer service. They do respond within reasonable time, but I see that they lack communication skills to be properly understood by the customer. I tried making sense of it but there is a limit to my understanding if you include the talk with the terminologies I am unfamiliar with. Throw in the bad grammar, pretty much everything is gibberish.

They clearly don't have any experience with relaying information properly and I don't know who I'm talking to most of the time. At times it feels like the same person but often it feels like another. An introduction with a name helps me orient to that person at least.

Until now, I don't think they understand that their customer, while unfamiliar with programming, have basic logical reasoning and can work the plugin just fine. I've had them pointing out common sense solutions (I tried) instead of looking into the problem well. It's frustrating. I have hoped to receive guidance, but all I got was a lecture.

BEST MEMBERSHIP!

I bought ArMember because I signed up to a website that uses selling platform access and subscription in one go.(http://movementmonk.xyz)

You subscribe to the news and updates and at the same time you get a user account where, inside, you can have access to free and non free products.

So I found ARMemeber and it looked that I could do the same. I found out later, and in a sentence: It does much more, surprisingly more.

The task was not easy integrate this plugin with my framework where use Learndash to distribute material do my students and buyers. By the way I work with Chinese Medicine - I teach Chi Kung and associated subjects.

Like any skill there is a learning curve.

I should praise the technical support, even - specially in the beginning - when I was questioning too much - so eager that I wanted to make thing go. I know that I should sometimes just RFM and shut up.

But always kind and always clear.

After the learning curve I got all big details set up. And to be honest when you tame it you hardly will want something else - email integration, multiple subscriptions, woocommerce integration, drip campaigns and many possibilities via short-codes to make really dynamic pages depending of who is reading it and depending what plan it's subscribed.

I was out from this fields for some time it's easy to grasp the basic concepts as the documentation is clear and concise.

I have now gathering my learndash courses all in one place, integrated with several subscriptions and also I could figure out ways to do it in a artful way - without integration plugin between the two, so flexible is this plugin.

And if something is missing they can build it and tailor it to your needs - I needed madmimi email integration and they where happy to create this integration by a fair amount.

Five stars to this guys for a so wonderful product which is now already a big player but I believe that in the future will be even a better and bigger one.