1309 comments found.
Hi, Any plan to release mobile app ?
We do have plans for that in future
Why isn’t full-screen mode locked on all pages when activated?
So every time I switch pages, full-screen mode switches off and returns to normal mode. This is very annoying.
And why isn’t there a full-screen mode on the customer display page and the customer order board page?
It is not possible to do it like the way we do it in he browser level but will try to do some work around.
Are you people serious, so selling Addons separately is not enough for you now you want to CHARGE US TO UPDATE, seriously i bought the app with the promise to have all future updates, NOW I GET AN ERROR THAT I CAN NOT ONE CLICK UPDATE UNLESS I PURCHASE SUPPORT, HOW GREEDY CAN YOU PEOPLE BE, It literally costs you nothing when i click update NOTHING, And yet you want me to pay you for it. This is evil
You can update your application manually which is completely free. https://froiden.freshdesk.com/support/solutions/articles/43000554421-update-application-manually
One-click update from the admin panel is available for active support members only.
This feature is only available for active support members only because of the failure rate of more than 90%. In 90% of cases, the update can fail because of the following issues which completely depend on the server.
1. The server is slow.
2. The server is not able the download the zip file because of internet speed.
3. The server is not able to unzip the file because of server restrictions.
4. The server is not able to replace the files because of security reasons.
5. The server replaces half of the files and the remaining is not because of low memory.
Customers started blaming our experienced team for the failure to update the applications that were not working. Thus, they contact us. We are not allowed to provide support to non-support customers. Thus we first ask the customers to renew the support before going a one-click update.
Another alternative is going manual update which is not server and all the above steps have to be done manually
Hello
I have unresolved problems with your software. I cannot sell it with these errors.
1: The time should be in 24-hour format, not 12-hour, because in our country, the time format is 24 hours.
2: The date is also incorrect on the invoices.
I asked these questions almost two months ago, but I haven’t received a definitive solution from you.
These are under testing. will be available soon.
hello dear, how are you please this is essential, make the customer order request easier, not all customer can retain their email address always, so make possibly to disable email address on customer order and enable phone number with or without authentication.
Hello,
I am considering purchasing TableTrack, and before proceeding I would like to clarify a few points regarding the payment and ordering workflow:
Multi-tenant Stripe setup Does the system support assigning a separate Stripe payment channel to each tenant/restaurant, meaning that each tenant can have its own Stripe account or merchant credentials?
Card payment via Stripe for end customers Is it possible for the end customer to complete an order by paying with a card via Stripe directly within the system (checkout flow), rather than only placing an order for later payment?
Online payment for takeaway and delivery Can this Stripe card payment flow be enabled for takeaway and delivery orders on the restaurant’s landing page? Specifically:
The customer browses the menu
Selects items
Completes checkout
Pays online via Stripe
Receives an electronic receipt
Scope of availability Are these payment features available for:
Dine-in / QR ordering
Takeaway
Delivery Or only for certain order types?
I would appreciate your clarification so I can ensure the system aligns with my planned SaaS business model.
Thank you in advance.
Best regards,
Yes the restaurant can add own stripe payment credetials and receive the payment for the orders directly through the app via stripe.
hello i have question many customer having issue in the pricing in items is there option to make the pricing of item like one time enter price and applied for delivery and dine in and take away ? specially editing price every day
If you add the base price then it applies to all order types until you change it for each.
how does Web Push Notification Keys work? can you please give a brief explanation?
We use pusher beams for the push notifications. you have to add the credentials of it.
i did but still not working, please any chance to explain a little bit or share a document or any video?
contact us via support
it worked thanks, but why Tabletrack logo comes in the notification?
You need to upload the logos in the superadmiun theme settings.
What is “Web Push Notification Keys” ?
You can check in superadmin -> Settings -> Web push notification.
Thank You
Do you plan to add an affiliate system?
Yes we do have plans for it in future
Hi, I have a few concerns and suggestions that I hope can be addressed in future updates:
1. POS UI Improvements: The current POS interface feels time-consuming. Assigning a table from the side panel takes extra steps. It would be much faster if the POS displayed the table layout directly, so we can simply tap a table and the POS automatically opens with that table already assigned.
2. Item Highlighting on Selection: When we select an item on the POS to add to the bill, it should get highlighted. This will help staff immediately understand which items have already been selected.
3. Mobile Layout Confusion: The POS layout on mobile is quite confusing and takes time to learn, especially for staff members who are not very tech-savvy. A simpler and more intuitive design would make daily operations much easier.
4. Product Security Concern: There are many cracked versions of your software being sold online. It would be great if you could strengthen product verification and licensing security to prevent unauthorized use.
These improvements would really help with speed, usability, and security.
We will send the suggestions to our development team to review these suggestions.
Thank You
Hello, I wanted to purchase the Universal Modules Bundle for TableTrack, which includes the Kiosk module. Before buying, I noticed a few essential features missing in the current Kiosk system. These features are very important for real restaurant operations. 1. Missing Payment Options The kiosk currently allows only cash payments. A complete kiosk system should support card readers and digital payment methods. Customers should be able to pay by card, tap, or mobile payment directly on the kiosk after placing an order. 2. No Automatic Invoice Printing After placing an order, the kiosk only shows the order number on the screen. In professional restaurant setups, the kiosk normally prints a receipt automatically. It would be helpful if the system printed a receipt that includes: • Order number • QR code • Payment status (unpaid/paid)
This allows the cashier to scan the QR code or enter the order number to complete the payment smoothly. 3. Cash Payment Workflow Needs Improvement If a customer selects cash, the kiosk should automatically print the invoice so the cashier can collect payment immediately. This is the standard workflow in restaurant kiosks.
These improvements would make the Kiosk module more complete, practical, and ready for real restaurant use. I hope you will consider adding these features in future updates.
Thank you.
We will plan this soon
hello i want to ask for example i activated automatic reorder as purchase order how it works like will it send order when reach low quanitity and will it send automaticly and how many items wil it order if yes can you explain more 2. what is the batch inventory the new one you added in inventory how it works 3. the more accounting as system like Chart of Accounts or if can connected to accounting system
1. While creating inventory ite, there is option to set the value below which automatic order to the preferred supplier will placed automatically.
2. Batch inventory is for the cases where the item is prepared in bulk and then distributed to the end customer on portion basis.
3. We will plan accounting
Presale Question: Can i use TableTrack as table water production management system that has module for stocks management, production book, sales book, inventory and the likes? Where user or staff can enters the number of productions daily, number of orders, inventory et?
no
How to disable the popup asking the order type everytime the customer website launch? I have tried to disable it from custom order types and enabling “Disable Order Type Popup” checkbox. But it is still showing the popup everytime. And I dont need “Book a table” feature on some customer sites. How to enable/disable that?
We have fixed “Disable Order Type Popup” issue now. you will get in upcoming update.
We will send suggestion for “don’t need Book a table feature” to the team.
Thank You
Dear Support Team,
I am facing a problem with the Direct Printing feature. When I use a Mac with the printer direct-connect software, the printer works perfectly. However, when I use a Windows PC, the printing does not work properly fisrt time print parfectliy second time print not working.
Since the Mac setup works without any issues, I believe the problem may be related to the Windows version of your software. It seems like the Windows client needs an update or a compatibility fix from your end.
Please review the Windows printing module and provide an updated version or solution as soon as possible.
Thank you.
Ok. We will also cross check the windows printing module
I would suggest please use SumatraPDF and install such that it apear in C: drive program files. SumtraPDF is good for silent printing
not working for me, i flow all step
hello i have question if i have accounting system seperated and i want to make like daily export for reports to added to accounting system but for this the items should be with sku to keep tracking is there sku in this system?
2. how to translate in items the variations ? like no option to translate variation like small medium for arabic and english like this i can translate main item name but not variation
You can export report according to your selected date range or daily.
Variation translation is not available now. But you can edit variation and add it in your language.
Thank You
okay but i meant in exporting adding to items SKU meaning when export to another system can recognize by item sku i have not name if i have more than one item 2. is there way to make like menu item for specific areas? like outdoor have shisha but rooftop have specific menu
Item SKU feature is not available. Area wise specific menu is not available.
Thank You
Your software is amazing and i love it… but the major issue that should be a concern is being neglected and delayed, which is the lagging or slowness on the pos, when punching items .. alot of us have been complaining and you have been promising that it will be fixed in next update, but you done several updates but not fixed yet. I am loosing customer because of this bug,, this should be given a priority as it is a major function of the software ,,, i am beginning to loose confidence on whether there is a solution to this problem.. it is long over due.
We have released an update today with the speed of POS. Are you still face slow POS. then please contact us via support
When does the IOS App come out?
We have plan for it but not now.
Thank You
You can check it in https://tabletrack.froid.works/ login as admin and then go to customer site then you can see the option for customer login.
for more details please contact via support ticket.
Thank You
Does the system support online orders for customers? Here a customer logs in and makes an order
Yes, Customer logged-in and can make order.
Thank You
Okay, so that’s the frontend, kindly share with me a demo link