1299 comments found.
Been Getting error any time i try updating, menu item information, and the system been acting up terribly latetly, please i need help and no one is replying ,me via the support platform please i need help
the error im gettingh ” SQLSTATE[42S22]: Column not found: 1054 Unknown column ‘batch_recipe_id’ in ‘SET’ (Connection: mysql, SQL: update `menu_items` set `item_name` = Peppered Turkey, `price` = 12500, `item_category_id` = 344, `description` = Grilled Turkey in pepper sauce with veggies, `type` = veg, `preparation_time` = 10, `menu_id` = 242, `is_available` = 1, `kot_place_id` = ?, `show_on_customer_site` = 1, `tax_inclusive` = 0, `in_stock` = 1, `batch_recipe_id` = ?, `batch_serving_size` = ?, `menu_items`.`updated_at` = 2025-12-12 14:23:24 where `id` = 2563 and `menu_items`.`branch_id` = 79)
Please update the application with latest code version. Or if you are facing the issue again. Please contact via support ticket so we can check and fix the issue.
Thank you
Please share the ticket number
Hello are you planning to add Payment Processing Built Into Your POS?
Can you please describe your concern. If you will share it via support ticket it will be better to discuss on it.
Thank You
What is am trying to explain is Let say I am restaurant owner and a client walking . Order A,B,C food to go. Now I put the order in POS and the client want to pay with a card how can I charge that client if the system don’t have the option to pay with fisical card?
Do you want to ask payment via physical card ?
Thank You
Yes
Payment via physical card is not available yet.
Thank You
Any plan to add it?
We can integrate the pos machine/ card swap machine using their API on customisation request.
Hello, Any news about the API addon ?
Not now, But we will inform you regarding this.
Thank You
It has been released: https://codecanyon.net/item/restapi-module-for-tabletrack/61504968
If you have the Universal Module Bundle, you can get it for free—just update the Universal Module Bundle to the latest version.
Hello, I would like to ask if it is possible to add an option in upcoming updates to support direct printing through a dedicated application on iPad and Android tablets.
Many users nowadays prefer using small devices like iPads and tablets for POS operations instead of desktop systems, so having direct printing support on these devices would be very useful.
Thank you for considering this feature.
The iPad and Android applications are not available at the moment. We will inform you when they become available.
Thank You
Is there any temporary printing solution that can be used until the application is released? Android Tablet, IOS Ipad
Please note that my decision to purchase the product depends on having a printing solution, even if it is temporary.
You can run the tabletrack desktop printing app on any desktop and then take orders from ipad browsers. The print will happen where you have installed the desktop app
Thanks for the clarification. Just to confirm my understanding: this means a desktop computer must always be on and running the desktop printing app in order for printing to work.
There is no direct printing option from the iPad browser to the printer without a desktop running in the background, correct?
Thanks for the clarification. Just to confirm my understanding: this means a desktop computer must always be on and running the desktop printing app in order for printing to work.
YES
There is no direct printing option from the iPad browser to the printer without a desktop running in the background, correct?
YES, there is no direct option for now
Can you add it in new update soon?
We do have plans for it. But not coming soon
Hello tram Please check out this its very urgent BUG in the system #63095
We have replied on your ticket.
Thank You
Hi,
I have a few questions regarding the PHP script: 1. License types: Could you please explain the difference between a Regular License and an Extended License? What are the main limitations or permissions for each? 2. Inventory tracking for recipes: Is there an option in the system to manage inventory automatically based on ingredient usage? For example:
• If a coffee order uses 20 grams, and I purchased 10 kg, can the system show me the remaining inventory, e.g., 9.98 kg?
• If I have a sandwich with multiple ingredients, like chicken, ketchup, cucumber, and tomato, will the inventory decrease automatically for each ingredient? For instance, if I use 1 tomato, will it subtract from the tomato stock and show the remaining quantity, e.g., 5 kg tomatoes left?I’m looking to understand whether the system can handle ingredient-level tracking for recipes and orders.
Thanks in advance for your clarification!
Best regards,
Hi ajay,
I have a few questions regarding the PHP script and licenses. Could you please reply with clarifications for both this message and my previous questions? 1. License types: Could you explain the difference between a Regular License and an Extended License? What are the main limitations or permissions for each? 2. Module Pricing: There is a module priced at 299 EGP — does this give access to all available modules, or is it only for that specific module? 3. Inventory tracking for recipes: When creating a Dine-In order, I don’t see an option to select a table number. How can I know which table the customer is sitting at? Can the system track: Are there any design options for the appearance of items or menu elements? Can I customize how each item or category appears on the order screen or menu? 6. Is there a way to print directly from a tablet or iPad without a PC, and which printer types are supported? Do we need an app like PassPRNT, or can the system handle printing on its own? I’m looking forward to your detailed reply so I can fully understand these features.
• Customer name and details
• Table number5. Item / Ingredient Design:Thanks in advance! Amr Ahmed
1. License types: Could you explain the difference between a Regular License and an Extended License? What are the main limitations or permissions for each?
Both codes are same. Regular License For personal and free use. Cannot run it as a PAID SaaS business Cannot charge subscription fees to end users Cannot resell or redistribute
Extended License Use the script to run a commercial SaaS Charge unlimited customers Use in a product where end users pay money
2. Module Pricing: There is a module priced at 299 EGP — does this give access to all available modules, or is it only for that specific module?
All modules are available in module bundle.
3. Inventory tracking for recipes: When creating a Dine-In order, I don’t see an option to select a table number. How can I know which table the customer is sitting at? Can the system track: Are there any design options for the appearance of items or menu elements? Can I customize how each item or category appears on the order screen or menu?
You can choose table. We have QR code option also , If custom will scan and order by QR code then it will select table.
6. Is there a way to print directly from a tablet or iPad without a PC, and which printer types are supported? Do we need an app like PassPRNT, or can the system handle printing on its own? I’m looking forward to your detailed reply so I can fully understand these features.
We have printing feature but its working for macOS, windows.
For more details please contact via support ticket.
Windows direct printing is not functioning properly. Additionally, please add “Tax Invoice” to the bill header
Please contact via support ticket so we can check the printing feature.
Thank you
Pre purchase, tabletrack looks amazing but Missing features: 1. Client should use their own mail settings to send OTP, Orders and other mails from their own brand name, or use their custom domain mail settings. 2. i don’t think cPanel email settings works on your system? only Smtp2go and smtp.com? 3. Verified customers should be allowed to use username & password instead of waiting for OTP every time they login. 4. Service provider should have option to earn commissions % percentage on sale from restaurants ( mostly from the customers using free plan). *5. This is most important. No middle eastern payment gateways included (My Fatoorah, Tap Payments, etc). its common at codecanyon 99% of developers does not focus on middle eastern payment gateways. if you may consider including one of the mentioned gateways in next update will be great.
Thank you for your valuable suggestion. We will send suggestion to the team.
Thank You
Direct printing is not stable. KOT is printing but some KOT’s are missing. I changed the internet connection but not resolved. I have used dedicated internet connection. PC is windows. Sometimes when we click to print button on the pos sale screen, it does not print even one hour click it. Its a big trouble.
Our team is checking windows printing issue
I really liked the platform you developed. However, I felt that some features were missing that are important for the market and target audience I want to reach. Would it be possible to develop customizations separately?
Yes. contact us via support.
Hi, Any plan to release mobile app ?
We do have plans for that in future
Why isn’t full-screen mode locked on all pages when activated?
So every time I switch pages, full-screen mode switches off and returns to normal mode. This is very annoying.
And why isn’t there a full-screen mode on the customer display page and the customer order board page?
It is not possible to do it like the way we do it in he browser level but will try to do some work around.
Are you people serious, so selling Addons separately is not enough for you now you want to CHARGE US TO UPDATE, seriously i bought the app with the promise to have all future updates, NOW I GET AN ERROR THAT I CAN NOT ONE CLICK UPDATE UNLESS I PURCHASE SUPPORT, HOW GREEDY CAN YOU PEOPLE BE, It literally costs you nothing when i click update NOTHING, And yet you want me to pay you for it. This is evil
You can update your application manually which is completely free. https://froiden.freshdesk.com/support/solutions/articles/43000554421-update-application-manually
One-click update from the admin panel is available for active support members only.
This feature is only available for active support members only because of the failure rate of more than 90%. In 90% of cases, the update can fail because of the following issues which completely depend on the server.
1. The server is slow.
2. The server is not able the download the zip file because of internet speed.
3. The server is not able to unzip the file because of server restrictions.
4. The server is not able to replace the files because of security reasons.
5. The server replaces half of the files and the remaining is not because of low memory.
Customers started blaming our experienced team for the failure to update the applications that were not working. Thus, they contact us. We are not allowed to provide support to non-support customers. Thus we first ask the customers to renew the support before going a one-click update.
Another alternative is going manual update which is not server and all the above steps have to be done manually
Hello
I have unresolved problems with your software. I cannot sell it with these errors.
1: The time should be in 24-hour format, not 12-hour, because in our country, the time format is 24 hours.
2: The date is also incorrect on the invoices.
I asked these questions almost two months ago, but I haven’t received a definitive solution from you.
These are under testing. will be available soon.
hello dear, how are you please this is essential, make the customer order request easier, not all customer can retain their email address always, so make possibly to disable email address on customer order and enable phone number with or without authentication.
Hello,
I am considering purchasing TableTrack, and before proceeding I would like to clarify a few points regarding the payment and ordering workflow:
Multi-tenant Stripe setup Does the system support assigning a separate Stripe payment channel to each tenant/restaurant, meaning that each tenant can have its own Stripe account or merchant credentials?
Card payment via Stripe for end customers Is it possible for the end customer to complete an order by paying with a card via Stripe directly within the system (checkout flow), rather than only placing an order for later payment?
Online payment for takeaway and delivery Can this Stripe card payment flow be enabled for takeaway and delivery orders on the restaurant’s landing page? Specifically:
The customer browses the menu
Selects items
Completes checkout
Pays online via Stripe
Receives an electronic receipt
Scope of availability Are these payment features available for:
Dine-in / QR ordering
Takeaway
Delivery Or only for certain order types?
I would appreciate your clarification so I can ensure the system aligns with my planned SaaS business model.
Thank you in advance.
Best regards,
Yes the restaurant can add own stripe payment credetials and receive the payment for the orders directly through the app via stripe.
hello i have question many customer having issue in the pricing in items is there option to make the pricing of item like one time enter price and applied for delivery and dine in and take away ? specially editing price every day
If you add the base price then it applies to all order types until you change it for each.
how does Web Push Notification Keys work? can you please give a brief explanation?
We use pusher beams for the push notifications. you have to add the credentials of it.
i did but still not working, please any chance to explain a little bit or share a document or any video?
contact us via support
it worked thanks, but why Tabletrack logo comes in the notification?
You need to upload the logos in the superadmiun theme settings.
What is “Web Push Notification Keys” ?
You can check in superadmin -> Settings -> Web push notification.
Thank You
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