2872 comments found.
how to crteate saas user. subdomain(wildcard) or id pass login my main domain
You can use our free demo to test everything you need but installation can’t be tested only after buying and with the files you will get from codecanyon.
can i install it subdomain?
Yes.
Daily maximum income set possible for affiliate user?
Hello! The current version allows you to limit Withdrawals (payouts), but it does not have a setting to stop commissions (Income) once a daily limit is reached.
Hi, I have a digital product store, how can I connect this script to my WordPress site or do I need to set it up as a different website and re-add my digital products again? Pls help / advise
Hello,
Please use the online guide https://affiliatepro.org/kb-article/how-to-set-up-order-integration-with-woocommerce/
OK thanks will check it out. Hope I can achieve this with regular license or do I need the extended license?
The extended license is only needed if you are going to charge your users for using the script as members.
No I won’t charge them. I want to use it for my store affiliate. So people can become affiliate and help sell products to get commission after a successful sell. So am I good to go with regular license?
Feel free to read the full explanation here, please: https://affiliatepro.org/kb-article/licenses/
OK thanks will do. So tell me, how do I install the script to be able to use it with my WordPress store? Do I install in a sub domain or what/how?
If your wordpress is on the main domain, install the script in the sub_domain.
Okay thanks. I once installed the script in another domain, do u need to reset my license for me to reinstall on my new domain now?
You can use the document https://affiliatepro.org/kb-article/how-to-reset-my-license-key/ or to create a ticket.
The comments page is not for support requests.
any discount in ext licence ???499$ very costly!!!!
Hi, we cannot offer discounts. The price reflects the license type:
The Extended License ($499) is for commercial use, allowing you to charge your end-users (SaaS) and generate revenue.
Please consider:
Development Value: Building a system like this from scratch would cost tens of thousands of dollars.
ROI: Since this license allows you to collect membership fees, you can earn back the $499 investment quickly.
Note: If you do not plan to charge your users, you can use your Regular License.
so upon all this great improvements and implementations of suggestions, you refuse to integrate one crucial point that will escalate the sales and use of the script.
1. Time duration spent on pages being added to reports for activity tracking…..
countless suggestions on this but you choose to ignore it.
Add your suggestion here and our team will monitor and consider it again for you https://affiliatepro.org/affiliatepro-saas-logs/
Details about the new update
I have problem when I try to run the app I want to know if anyone has the same problem I try to connect with support because when I run the app I see invalid license I need help about
Our team already replied to you in the ticket TKT-0B904FE9, but you didnt got back to them with data, so they cannot help you.
Please respond to the ticket to get help.
if you want to use the membership plan or vendor area of this script you must buy the extened licence at $500
Hi, Yes, according to Envato’s terms, if you charge your end-users, an Extended License is required.
From a business perspective, $499 is a small one-time investment for a comprehensive SaaS system, which you can easily recoup within your first month of sales.
showing error while update the script Error Code : 500
Hello, please create a ticket to our support team. Thank you
my support is expired how to create ticket
showing this error : Sorry, an error has occured. Error Message : Internal Server Error
Error Code : 500
Only support can help via ticket only so you need renew your support and create a ticket please.
Pre-Purchased Question !! I am currently checking your demo. Under Business → Marketing → Campaign, I can see there are four types of campaign tools available. Besides that, there is also a Programs feature.
I have two questions and would appreciate your clarification:
What is the actual difference between Campaigns and Programs? How do they work in real use cases?
After creating a Campaign or a Program, where will it be displayed? I could not find any specific URL or frontend location associated with each Campaign or Program.
Could you please clarify these points for me?
Hello, the program is the commission value of the campaign. After creating the program for sales commission and clicking commission, you associate it with the campaign as well.
Hi congrats on 13.0.0.4 release and special thank for listening to my suggestions about video ads (mp4). Also default status of commissions set by admin is useful. Thank you so much for caring.
external_vendor_orders was opening nothing for VENDOR. did you fix that too? That’s wonderful.
Hi webnegaran, thank you for the kind feedback! We are happy to implement useful suggestions from our community. If you enjoy the new features, showing your support on the item page is the best way to motivate us to keep these updates coming.
Regarding your specific question about the fix, please note that we do not address any technical matters in the comments section. Our technical team is available exclusively via the support ticket system, and technical queries posted here will not receive a response. Please check the changelog or open a ticket for this inquiry
Hello . are you planning to update the script to CodeIgniter 4 ?
Hello hmmt1983,
Thank you for your question.
The system is currently built on a highly optimized version of CodeIgniter 3, which is fully compatible with PHP versions 8.1, 8.2, and 8.3. We chose to stick with this architecture because it is extremely lightweight, fast, and much easier for customers to customize and host on any shared server compared to newer frameworks.
Moving to CI4 requires a complete rewrite of the core, so while we may consider it for a future major version (V2), it is not in our immediate roadmap. Rest assured, the current version is secure, stable, and regularly updated.
Best regards.
Hi, Thank you for answer to tickets, most of them were very useful and solved issue but a few needed more discussion , I wish you let us say RESOLVED before you close it, it just becomes another new ticket!
For example there was no unsubscribe link in English email templates either.
Anyway there are 3 tickets that are very important (direct video file, Default affiliate wallet settings , Unsubscribe link in emails. I wish you can help us with these 3.
Thanks a lot
We’re advertising next month
Thank you for reaching out!
To ensure you receive the quickest and most effective help for any technical issues, questions, or concerns, please open a ticket on our dedicated Customer Portal:
https://affiliatepro.org/customer-portal/
⚠️ Important: Our specialized support team works exclusively through this portal and does not monitor general emails, public reviews, or comments for technical issues. Please ensure your support license is active.
We look forward to resolving your issue quickly through the proper channel!
Best regards
Dear Support Team Member, I have a couple of questions about your system.
First, regarding the vendor accounts in your marketplace: I’d like to know if these vendor accounts function similarly to how they do on Amazon—where vendors are all part of one main marketplace—or if they work more like separate tenants who can have their own domain, handle their own billing directly, and so on.
Secondly, I wanted to ask about the vendor’s store setup. Is each vendor’s store fully customizable by the vendor like an individual storefront, or is it more like Amazon where multiple vendors simply list products within a single, unified marketplace?
And lastly, if I just want to use an affiliate system—where I earn a commission without handling the main billing to the customer directly—is that possible in your setup?
Thank you very much for your help and for clarifying these points.
Best regards
Dear hprj,
Thank you for your questions. Here is the clarification regarding our AffiliatePro SaaS system:
1. Vendor Accounts Structure:
The system operates as a unified marketplace (similar to Amazon). Vendors register on the main platform and manage their products within their dashboard. While they have a dedicated “Vendor Store” page (e.g., yoursite.com/store/vendor-slug), they do not get a separate isolated tenant environment (like a completely separate domain with its own database and billing system). They are part of your main ecosystem.
2. Vendor Store Customization:
Vendors have a dedicated storefront page where their specific products are listed. They can customize basic details like their store name, slug, and contact information. However, they cannot fully redesign the store’s theme or layout (like changing HTML/CSS structures) as they share the platform’s unified design. It functions more like an Amazon seller profile/storefront than a standalone Shopify store.
3. Affiliate-Only Mode:
Yes, absolutely. You can use the system purely for affiliate marketing. In this setup, affiliates simply promote links to earn commissions. They do not handle any billing, shipping, or product management—that remains entirely with the admin or the vendors. The affiliate’s role is strictly promotion and commission tracking.
I hope this helps! Let us know if you need further details.
Best regards
Hello, I need help after successful installation the system want admin credentials i then created via myphpadmin but stil says credentials incorrect i tried reset via registered email and no email is sent
Thank you for reaching out!
To ensure you receive the quickest and most effective help for any technical issues, questions, or concerns, please open a ticket on our dedicated Customer Portal:
https://affiliatepro.org/customer-portal/
⚠️ Important: Our specialized support team works exclusively through this portal and does not monitor general emails, public reviews, or comments for technical issues. Please ensure your support license is active.
We look forward to resolving your issue quickly through the proper channel!
Best regards
Install error: All installations were completed, but an API Error: Invalid JSON response error occurred.
To get support please create a ticket https://affiliatepro.org/customer-portal/
Hi
You guys where great in quick answers. can you please answer my 8 open tickets? some of them are small questions. This is my username : webnegaran
Thanks
Hi webnegaran. Our team is doing its best to reply promptly. However, opening 8 tickets at once creates a backlog. Please note that most of these questions are already answered in our documentation. We will reply to your tickets, but we kindly ask you to check the docs first to save time.
Hi
I was asking questions in 1 ticket you told me it’s better to open new ticket for every subject, so I did. Look these questions will end soon, I just need to be on top of it before start advertising.
I also read documentations once, maybe it’s updated. I’ll check again.
And thank you for answering tickets.
Hello,
1: https://demo.affiliatepro.org/admincontrol/tutorial Is there a documentation on how the Tutorial feature/module work, because i can’t seem to get my head around it. I can’t seem to find any info your knowledgebase. I will appreciate your kind direction on where to get further details on how to use it to create tutorial.
2: https://demo.affiliatepro.org/admincontrol/listproduct How does the form feature work? does it allow for creating custom form fields because can’t find where to create the custom form fields, I can only see to select product.
Thank you for contacting us. However, it appears that you have reached the wrong channel for support.
To help you, create a ticket through our dedicated support page at https://affiliatepro.org/customer-portal/
Our support team will be more than happy to help you with any issues or concerns.
Thank you for being so understanding, and we look forward to hearing from you soon.
Best regards
Thanks, Ticket opened. Looking forward to reply.
You are welcome.
My support period has expired, but I need to install the product on my domain. When I attempt to install it, I receive an “Invalid purchase code” error, even though I am using the correct code.
Since my support has expired, I’m unable to create a support ticket. However, I believe this issue is not related to support and is instead a general problem affecting installation. I kindly request your assistance in resolving this as soon as possible.
I have two licenses, and both are showing the same issue.
You can share the license and the details by using this message box here https://codecanyon.net/user/affiliateprosaas
hello any one here. Still no response. We need to install the script urgently
You can share the license and the details by using this message box here https://codecanyon.net/user/affiliateprosaas
Already shared yesterday through this channel and email also but no response
So keep checking your mailbox for our support’s reply. The comment page is not for support requests.
2 Days Passed, still no response on my mail. My purchased code still showing invalid.
Our support team is only available via the ticket system, but your email was already replied to 3 days ago. Check your spam folder or reply only via the ticket system or create a new ticket.
Yes 3 days ago replied to me and ask for FTP details. i have already share FTP credential 2 days ago. After that no reply found. i have check carefully of my mail. Brother, my purchased license is not working, showing Invalid. in this case if i getting in long pending then its very sad.
i have 2 license and both are getting same. is it a fun?
Ping back only to the email you got from our support.
Please check your mail
If you replied so our team will respond to you once they receive it.
Why is your support team not solving the issue and just sending me in circles again and again? I purchased 2 licenses, and even though both licenses are valid, during installation it still shows “invalid license”, for which I still haven’t been able to install the script.
Your team asked for my FTP details, I provided them. Now they replied saying their general team cannot access FTP and asked me to log a ticket or provide full cPanel access. Why should I give full access to my production system? Are you joking?
My support has already expired, so I cannot raise a ticket. In that case, why should I have to purchase support again just to raise a ticket? I have read all Codecanyon policies. So without creating unnecessary complications, please fix my issue.
I have already tried on 3 different hostings. All of them show the same invalid license. So please correct this issue—otherwise I will proceed with legal action.
This is how item support works on envato. To get support you must hold a valid support. Renew your item support and create a ticket for the issue you are facing on your domain.
Hello brother, license not working is not item support. its your issue. so you must obey to solve it.
Your script can not functioning to verify license, its your matter. Please read carefully my message.
Can you imagine—it has already been 11 days, and I still can’t install the script because your application fails to validate any valid license key. This is extremely strange, and I don’t understand what your team is doing. For the last two days, there has been no response from your side, even though I have already shared my full server (cPanel) details.
You asked for FTP access—I provided it. Then you asked for cPanel access—I provided that as well. But it has now been two days, and there is still no reply from your team, and the problem remains unsolved.
We apologize for the delay, but as we explained, the only reliable way to receive help is by creating a support ticket. Our team assigns top priority to clients who pay for support. Since you do not have active support, your request is in a lower-priority queue. Additionally, relying on the mailbox means messages can get lost, which never happens in the ticket system. Please continue to be patient, and the team will respond to your ticket as soon as possible.
What apology and why define this as top or low priority? Your code is not functioning in that case why i pay for support? Is it not like as chitting for extra income?
Can you please explain that, really i am expecting support for my lacking? So why i pay for?
Okay, i see that in legal way.
Let’s be precise here. Item Support is a paid service on Envato that covers the time and expertise required to troubleshoot individual server issues, such as the one you are facing.
You are currently unable to open a ticket in our official system because your support period has expired. Instead of renewing support to get proper assistance, you are sending messages via the general contact form/inbox.
We are not ‘cheating’ anyone. We are simply prioritizing clients who have active support and follow the official protocol. Investigating your specific server (FTP/cPanel) is a time-consuming task that falls under paid support. We are willing to help you as a courtesy, despite this, but you must understand that requests sent via email/inbox take much longer to process than official tickets. We will check your details when our team is available.
I am completely agree with paid Item Support if I have any individual issue. 1) but completely disagree with this statement that “expertise required to troubleshoot individual server issues” , because I am sure, this is not an individual server issue. I have tried from several server and using several domain but result is same. even i am using world most famous hosting Namcheap , hostinger but issue is same. So is it my issue? If so, then how my other two source code that purchased from Codecynon are working from same hosting smoothly?
2) Remember it has been 13 days expired , What kind of prioritizing it is? i have purchased the item with money , not free of cost. And i am unable to installing this code for your blocker, in every domain license showing Invalid. why do I pay? i will pay in case of my any leaking as I can’t understand how to install, how to create a database or how to configure etc.
3) From the installation page is completely showing that Server status is perfectly okay with all details but valid Purchase code is showing invalid. Then i don’t know why you are saying it is a server issue?
Hello, anyone alive here? Please clarify me will you solve my issue or not. yet no one responding on my mail, i have already share FTP details and also a cpanel details to check it ,but no response.
For your more information, i have collect your old script and try to install it with same license from same server and this time license verification getting okay. now what you say. is it my hosting/server issue? bro it is your verification system issue on your new code. so now i have enough evidence against to you. you have already pass my 17 days. how long i need to wait ? i dont know
Thank you for reaching out!
To ensure you receive the quickest and most effective help for any technical issues, questions, or concerns, please open a ticket on our dedicated Customer Portal:
https://affiliatepro.org/customer-portal/
⚠️ Important: Our specialized support team works exclusively through this portal and does not monitor general emails, public reviews, or comments for technical issues. Please ensure your support license is active.
We look forward to resolving your issue quickly through the proper channel!
Best regards
you are continuously saying same reply. we have already a mail communication on going where no one is replying now. they ask for FTP access and i have already shared it. After that no one are not replying. requesting your assist regarding this.
My issue is not related to my personal support. it is your license verification issue. Your system unable to verify my valid license. Please go through previous comments
This is our last reply to this comment, which is very out of our support scope, but because we care about our client, we are replying here now for the last time.
We checked, and our support team did a favor for you by asking for the FTP details 5-6 days ago, which you never sent. Just reply to the same email conversation with the full FTP details, and they will check what they can using the FTP. It is also better and faster to send Cpanel, whichever one is sent. Send all details to the same conversation, and it will be tested.
Strange and what a funny story. instantly i have shared details of FTP and cpanel details on that mail. please check my attachment https://ibb.co.com/bMnpV00x
Send a new contact us form with all details from here: https://codecanyon.net/user/affiliateprosaas
Create new one with all details, check and solved the issue.
Hello, I still haven’t received any response to my last new contact.
I believe I have identified the issue. accordingly to this my Regular License is working correctly. now i only need help with my Extended License.
Please assist me in removing the old domain that is currently bind with this Extended License.
We didn’t got any mail from you yet. Check your mailbox functionality.
This is really unacceptable. My mailbox is completely fine. I use Gmail, and all emails are being sent and received without any issue — I even receive your reply emails. So there is no problem on my Gmail’s side. I believe you need to properly check your inbox functionality.
Also, I didn’t just send emails — I created new contact requests through Envato profile as well. Are you saying you didn’t receive those either? What kind of situation is this?
Honestly, I am completely exhausted from going back and forth with your team over this issue. Please stop asking me to check email threads — I don’t understand what you’re trying to imply.
All I’m asking is this: please release/remove the domain that is currently active under my Extended License in your system. I am installing the script on a new domain and I do not need any further assistance beyond this.
This has gone on long enough. I have provided all my details below. Please close this chapter here.
Envato User : envatocode0 email: envatocode0@gmail.com Last digit of Extended License : XXXXX-72ea1d1c2c88 – 10 Jul 2023 EXTENDED LICENSE
Only now we got your mail and reply to you and your mailbox return an error: https://prnt.sc/VaGHL8n2WaL-
Yes, now working.
I would like to share a suggestion, that the error handling logic in your script is completely wrong and due to this mistake, we have faced a lot of hassle over the last 20 days.
The main question is: for this issue, should the error message be “Invalid License Key” or “License Already Used”? It should be “License Already Used”.
I was able to identify the issue only when I directly called the API using my license key via curl and received the response: “License already used in other product.”
Otherwise, this problem would not have been resolved.
So I hope that you will change the error message logic before anyone else has to face the same trouble again.
There is no error with our item, which has been running for many years for thousands of clients. To identify the issue on your domain, you must contact the support team via the ticket system and provide everything they ask for. Since you are not interested in paying item support per the envato item support policy, and you are trying to manage it for free from here, as we already told you 20 days before, this way will not work.
This case ended here and no response will continue over here in our comments page. If you face any type of issues, use the official correct way to get support like all our clients. Best regards.
And a simple thank you will always be great to say that we solved the issue for you for free without you to use the official envato support item way.
Hi, small question. what are categories for? to organize different business fields? or it’s another use? Thanks for your quick answers
Hello, the categories in the campaign section are to organize campaigns better, and the same about the local store.
Hello, I have noticed a HUGE flaw! Is it intentional that real names are displayed to everyone under reports, or can this be turned off? It is not acceptable that every affiliate member can see real names. Basically, no names should be visible at all, or if they are, then only the ID! Thank you. https://ibb.co/rGnL1SKv
My suggestion here would be as follows:
Admin area: Full name Full username Flags Export = real data
Partner area: Partner name = HASH ID (e.g., u_91a2bc33) Username = anonymized with asterisks (e.g., m*0) Flags visible Export = anonymized Excel/PDF anonymized JSON anonymized
And it should also be possible to anonymize IP addresses, at least everything related to partners or affiliates, as this is none of their business. At least under My Orders under Country’s and Logs!
https://ibb.co/tw8bhjXM https://ibb.co/Fqk18Z0J
But everything can only be removed or anonymized in the partner area; this does not have to be the case in the admin area! This is about the GDPR!
Thank you for your comment and for sharing your insights.
If possible, please open a support ticket so our team can review this properly and handle it in an organized way.
If you prefer not to open a ticket, we will forward your request to the support team, and they will check it and take action if needed.
Thanks again for your feedback.
Hello, I am unable to create a ticket, it has expired, but since this is a general error regarding data protection, etc., I believe you should follow up on it and adjust it anyway.
Let’s put it this way, forward it and try to solve it in accordance with the GDPR, such as anonymizing names and IP addresses on the partner and vendor or user side. All of this should only be accessible to the admin without anonymization, but not to the users.
This is feedback and not necessarily a support case 
Thank you for the clarification.
No problem at all — we will forward your feedback internally and review the GDPR-related points you mentioned.
Anonymizing names, usernames, and IP addresses on the partner and vendor side (while keeping full data visible only for the admin) will be evaluated and handled accordingly.
Thanks again for bringing this to our attention. Your feedback is appreciated.
