174 comments found.
Hello,
I’m interested in purchasing the software and would like to know a few details before proceeding.
Does the software come with the source code and the database included? Also, could you please let me know the type of database used?
Thank you, and I look forward to your response.
I have some error in functions 1- I can not select item . 2- when select setting icon the list menu was out side monitor . 3- the administrator can not change the password for users.
I send to you email with screenshot
Your support was expired on 04/11/2024. so please renew your support first. I think you can download latest copy from codecanyon and try.
I try download latest ,and i test it from live in codecanyon the same problem.
Ok
Hello sir just purchased …when I try to import SQL script – there is already object name split in db – Msg 2714, Level 16, State 3, Procedure Split, Line 2 [Batch Start Line 6] There is already an object named ‘Split’ in the database. Msg 155, Level 15, State 1, Line 65 ‘OPTIMIZE_FOR_SEQUENTIAL_KEY’ is not a recognized CREATE Table option Msg 155, Level 15, State 1, Line 112. How to solve this
Hi Ragav,
Please check the ticket, I’ve sent a reply there.
Hi …i couldn’t see the reply there …asks login but wen i created ticket it dint ask …I tried logging with my envato gmail id cudnt see …anyways fixed the db issue ourselves thank you …
But incoming email server settings always shows connection failed …even in your demo it shows same
We gave right imap or SMTP details still it says incoming email settings failed
How to make email to ticket work. .just user sending an email would turn into a ticket right ?
Pls explain the fix and yes it was supposed to work like ticket creation automatically from email right
You have used your Hotmail account in support ticket system, so logged in using that and we can chat there instead of here.
But incoming email server settings always shows connection failed …even in your demo it shows same
- In demo that will not works even when enter correct credentials, its a disabled for demo version. if you will enter proper correct IMAP details will works fine.
How to make email to ticket work. .just user sending an email would turn into a ticket right ?
- Yes, just send email to your IMAP email and that will generate that email to tickets.
Tried to reset password…coz when I created ticket just gave hotmail id no account was there . Gave my name ragav nd email id hotmail …but no account in your freshdesk …
Email to ticket generation I need support can connect in any desk or TeamViewer?
Then generate ticket with your working email and we will reply there instead of here.
I replied from hotmail …got your email there
Hello, there is a problem with the Publish Project.
Publish has encountered an error. Build failed. Check the Output window for more details.
A diagnostic log has been written to the following location: “C:\Users\User\AppData\Local\Temp\tmp8A0C.tmp”
How do I close a ticket if select row is not enabled? Please select at least one record
You can also Close ticket from ticket details page as well.
In the previous version, you could close from the table. Why was this feature discontinued in this version?
This feature is also available for table. you can enable/disable that setting from the agent setting portal.
Yes, it is true, but it cannot be used in Arabic.
It should work for all languages. Generate ticket for more details: https://sbthemes.freshdesk.com/support/tickets/new
Hi, what is a good email to contact you directly?
Hello, when will this feature Enable chat and other features be activated “coming soon”?
We will release in near future.
Hi,
I would like to know that I’m purchasing a regular license of ticketing system. I want to know that I will be getting the source code within this amount or not.
Your response is awaited.
Yes, you will get full source code with regular license.
- I have ERP solution i want to add your project in our system. my system details is as under. Dot.net 4.5 MVC c#. Front end Html, css and query ajax.
- I want to purchase your solution with source code and your support also kindly share your support time frame. Contact Info: Javedahmed2001@gmail.com Mobile No: 92 300 2118800
Hi Javed, I’ve sent you an email. Please check it and reply.
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hello , please i want refund
Hi,
could you please create a ticket from the below link with more details why you want a refund. if it will be valid reason, we will approve your refund request. https://sbthemes.freshdesk.com/support/tickets/newHello , I hope that you are fine and doing well , I purchased the project however I could not open it message says ( one or more projects were not loaded correctly)
Hi ayshaelmallahi,
could you please create ticket from below link with more details. https://sbthemes.freshdesk.com/support/tickets/newGreetings, good day.
I have the following features:
1 – Node v16.20.0 2 – npm v9.19.4 3 – Angular CLI v11.1.2 4 – .Net Core 3.1. 5 – Visual Studio 2022
When I start my npm start project, I get the following message:
Node.js version v16.20.0 detected. The Angular CLI requires a minimum of v18.13.
This version of CLI is only compatible with Angular versions ^18.0.0, but Angular version 11.2.11 was found instead.
And if I update Angular and/or node when starting the project, it shows errors in the modules and does not start the project either.
I have tried with several versions and combinations of both Angular and Node and I have not been able to get it to work.
The project does not start because it tells me that I have to update it and I update it and it shows me errors in the modules, conclusion my project does not start.
Hi, Could you please check mail, we already replied to your ticket.
Good morning, I have checked my email and have not received any response. Greetings.
Hi I have 2 Q 1- I purchased this product and downloaded the latest version of Node.js But when I tried to Restore Package, an error occurred and I could not Restore Package the package.json file.
2- Why it is open index page not login page when run this project
This project is working on Node js (version <= 16) version which is already described in description. please make sure to you have all correct Prerequisite versions which is in description and also follow all the proper steps from the documents.
after install nodejs 16.20.2 i can not Restore Package
ng—version Node.js version v16.20.2 detected. The Angular CLI requires a minimum Node.js version of v18.13.
Please update your Node.js version or visit https://nodejs.org/ for additional instructions.
Ok ,I sent to you with screenshot
I have submitted a ticket that I hope will be resolved as soon as possible.
We have already replied to your ticket, so please do conversations in the tickets instead of here. and not create multiple tickets for single case.
Is this a SAAS?
No, its not SaaS.
hello i purchase but it’s error when publish or run
on run \ Generating browser application bundles (phase: building)...D:\hELPdESk\BMSDesk_CLI\BMSDesk_CLI_Web\node_modules\loader-runner\lib\LoaderRunner.js:106 throw new Error(“callback(): The callback was already called.”);
on publish web Done executing task “CopyPipelineFiles”—FAILED. Done building target “CopyAllFilesToSingleFolderForPackage” in project “website.publishproj”—FAILED. Done building project “website.publishproj”—FAILED.
Hi dear I have problems to run this app in my device laptop
Best regards
Could you please create ticket from below url and give us more details. Have you follow all the steps from the documentations?
https://sbthemes.freshdesk.com/support/tickets/newStill I can’t run the solution in my device I road all steps but not working Best regards
Still I can’t run the solution in my device I road all steps but not working Best regards
i read the documention but still not working
Any plan to upgrade Angular and asp net core?
Yes, i am working on it and making with new themes but it will take time.
Any estimate in mind?
May be release within 6 months.
good to know! thanks.
How I can setup SMTP gmail it gives me error I enter ( username ,password, server name, port) in the code and system settings,but didn’t work ?
Can you please share your envato purchase code because i can not see your Purchased badge on codecanyon.
Technician auto assign rules > if new ticket receive based ‘tag’ it auto assign to particular agent/ Technician Correct ?
Yes, if new tickets received then auto assign technicians based on selection from the admin setting Agent AutoAssign.
Can you explain detail please on i testing on demo version . what is load balance and round robin ?
Load balance will assign ticket to agents which have assigned low tickets. and round robin will assign ticket to random agents.
i really didn’t get you, before it work, initially we set manually, future it capture auto. correct my understanding
Auto assign will only work if you enable from the admin setting otherwise auto assign agent will not work.
admin setting > show me navigation
how to auto assign admin1 to specific 1 case recursively, in future they receive specific that case, it auto goes to admin1
there is no option to assign agent or admin to specific case for now.
.Net core 3 tier architecture ?
as client i can’t create new ticket
if want add language, it possible ?
Yes, its in .Net core 3.1. and also you can add new languages also.
