174 comments found.
Hi , Good morning I have question about the history of the event or statues of the ticket ? How I can add history in the system for the ticket ?
Sorry, not got your exact point what are you talking about history. Can you please check our demo where you can see all the features of helpdesk.
I want to add history for the ticket statues like chute in contain: Date ,Name and time . How I can add it ?
Hi, Sorry, for this type status history we are not provided, so if you are developer then you can customize code and can add status history functionality in project yourself.
This status history is your custom requirements.
can you help me to explain where and how I can add Replay or comment history like chat history in the system?
You can send and see live chat section in ticket details page.
I mean in the code, I want to display every update in the ticket form.
If you want to display ticket update history then you have write code for that because we are not remember ticket update history.
Can you help me to explain more what is the function or steps I need to use to implement it . The code is similar to the live chat with different attribute or there are other technique and function.
The admin can’t show all the ticket? How I can make the admin show all the ticket
Admin can see all tickets already, You can check in demo, if any tickets assigned to any other agent then admin can see that tickets also.
How I can edit the Arabic language ?
You can update your own resources in arabic locale file manually from the API project.
How I can change the Arabic font style ?
You have to manually replace existing font to arabic font, its up to you to use which arabic fonts you want to apply.
From which file I can change ?
hello sir ı also need custom some feature,
- when we creating new ticket , mail notification it can be optionally check box ?
- can ı see ticket reports agent based ? and .excel import is possible ?
- and this ticket system have any front end GUI ?
can you please send mail with custom features which you want to add.
Would the chat work on a different website?
Chat will be work on single website but will be work on multiple browsers.
Hi Good Morning ,
I just purchased BMS Desk .. I want your help in installing the software .. I can pay you for this service . Please let me know your contact details .
Hi, Please contact us on bhplugin@gmail.com
Hi, But how the client would create his own account? I mean isn’t there sign up?
For now we have not any landing page where user can signup manually. In this project admin or agent can create the users.
i have a problem with dependancies and project wont run at all i tried everything Generating browser application bundles (phase: building)...C:\helpdesk-ticket-system\Helpdesk-Angular11-v-2.1\BMSDesk_CLI\BMSDesk_CLI_Web\node_modules\loader-runner\lib\LoaderRunner.js:106 throw new Error(“callback(): The callback was already called.”); ^
Hi,
We are needing help correcting issues we are having with bms. can you please contact mohamed.fall@accel-tech.net to explain?
OK, I have sent you mail.
I need to be able to test the demo before deciding to purchase but the abc@123 username / password is not currently working. Please correct and post the working credentials. Thanks 
HI, Sorry for not working demos. Now demos up, so you can test all there. Thanks
I have published the application in my local IIS and the API is working fine but the web application is not working.
HI, have you follow all the steps properly for productions from documents ? I have mentioned all the steps for productions.
If you have still facing problem then send mail on bhplugin@gmail.com. we will check tonight after 9:30 PM IST time using team viewer.
I want to do some small customizations for this product. Can you give me your contact, I will send more details. Thank you.
Please contact us on bhplugin@gmail.com
I tried to connect the email server to the application. But it is not working. Try to test the connection but it keeps loading and nothing happens.
Hi, Which SMTP server are you using ? Please check all credentials are correct.
Let me know if still not working, we will check uaing team viewer.
I tried Gmail. Do we need to enable SSL in the BMSDesk site to get the email working?
Yes, If you have not SSL in site then you have to allow less secure app options for that Gmail account in google settings to work to send emails.
https://support.google.com/accounts/answer/6010255?hl=en&authuser=3#zippy=%2Cif-less-secure-app-access-is-off-for-your-account%2Cif-less-secure-app-access-is-on-for-your-account.
When type npm start I get this error:
\ Generating browser application bundles (phase: building)...e:\web-project\HelpDesk\BMSDesk-Service Helpdesk-Angular11-v-2.1\BMSDesk_CLI\BMSDesk_CLI_Web\node_modules\loader-runner\lib\LoaderRunner.js:106ing was created) throw new Error(“callback(): The callback was already called.”); ^
Error: callback(): The callback was already called. at context.callback (e:\web-project\HelpDesk\BMSDesk-Service Helpdesk-Angular11-v-2.1\BMSDesk_CLI\BMSDesk_CLI_Web\node_modules\loader-runner\lib\LoaderRunner.js:106:10) at e:\web-project\HelpDesk\BMSDesk-Service Helpdesk-Angular11-v-2.1\BMSDesk_CLI\BMSDesk_CLI_Web\node_modules\@ngtools\webpack\src\loader.js:100:9 at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
Node.js v18.12.0
Hi,
Have you check all the steps from the docs ?
If still problem comes let me know we will check using team viewer. so please send me direct email with TeamViewer credentials. now i am on vacation but if available then we will check.
Thanks
Hi I have host the application in and it looks like web services is not loading. Appreciate your help. Base url – evesystech.com Api – api.evesystech.com
Hi, Can you please create support ticket and we will check using team viewer.
https://sbthemes.freshdesk.com/support/tickets/newAfter I publish the project to the production environment, the login page controls not loading. Appreciate your help on this. thank you.
Have you follow all the steps for publish from given documents ?
if still problem comes then can you please send me team viewer, we will check.
I need to be able to test the demo before deciding to purchase but the abc@123 username / password is not currently working. Please correct and post the working credentials. Thanks
Hi, I have sent you mail. can you please look that. logged in credentials are working. please try again.
I want to customize this solution . can you please contact me on +974 74060629
can you please share your mail so i can contact you.
Hello, we have issue with the app.
vendor.8b3a42ebdb7888f4.js:1 [2022-09-06T16:42:07.160Z] Error: Connection disconnected with error ‘Error: WebSocket closed with status code: 1006 ().’.
when we call the get_ticket_list sometime we have this error. I try the same by clicking a lot on your demo website and it’s the same result.
Can I have a solution ?
Thx
Hi, Yes i have found the issue and solved and soon updating in codecanyon. because when codecanyon take time to approve new updates, so
it’s possible to know the solution ? Can you send me the information for that I have created a support ticket yesterday. Big thx
Hi, Sorry i can not explain here. I will update this changes on weekend, so may be it will take 2-3 days to reflected after update in codecanyon. and will available for all.
I understand, but we have a big problem with this, can I just have a hint ? We need to solve this as soon as possible. Thank you in advance.
Ok, send me mail in my personal email from my profile, i will give you updated files using team viewer.
Hello, we have issue with the app.
vendor.8b3a42ebdb7888f4.js:1 [2022-09-06T16:42:07.160Z] Error: Connection disconnected with error ‘Error: WebSocket closed with status code: 1006 ().’.
when we call the get_ticket_list sometime we have this error. I try the same by clicking a lot on the demo website and it’s the same result.
Can I have a solution ?
