1241 comments found.
Hi,
Just to confirm 2 items:
1. The source code includes the live chat tool and AI agent? Is this given as a zip or access to a GitHub to clone the repository?
2. Can you explain the extended license? Reasons we need to get it or not
Thanks!
Hi,
1. Sourcecode is available for BeDesk itself as well as livechat and ai addons. It’s included in the .zip downloaded from CodeCanyon.
2. Extended license is required if users will be charged in some way for using BeDesk, for example paid support.
Got it thank you.
We don’t plan to charge for support, but our engineering team wants to make significant updates to the software to better align with our needs. We may make this software update available to more users in our ecosystem for their ecommerce site, but we won’t charge for the access.
How can i change front end pages direction from left to right into right to left?
Hi,
It should change automatically, if you have an RTL language active on the site.
Hello,
I am having an issue installing Bedesk in my VPS, I get this error in the installation process after interring my database details and then the admin details I get the error shown in this URL: https://www.dropbox.com/scl/fi/0dvbnybbmny75plb0rush/error.jpg?rlkey=qmvnqcol9i6swc0pr3cdct2td&st=4ea276zy&dl=0Please help us set it up. Thank you.
Hi,
This might be due to old MariaDB version. You would need to upgrade MariaDB to 10.5+ to fix this error.
Do you have the Russian language?
Hi,
It’s not included, but you can translate the language file with LLM or another 3rd party service easily.
Whey when install have error 500?
Hi,
Please create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
Parfait ! Voici en anglais :
Subject: Question about multi-client SMTP configuration Hello, I would like to use your system to manage customer support for multiple e-commerce clients. is it possible with that and how
Hi,
You can connect mutliple email addresses and and then route tickets to specific team or category based on the email address to which the ticket was sent.
Hi Please reset my license, we want install on new domain.
Hi,
You don’t need to reset license manually, you can install on a different domain normally.
Hi – about the next update
- What is the approx time when it will be released? - Separate AI agents (with independent training content) - Saas version? We really need this! This will be a game changer.
Hi,
Not sure about SaaS version yet. Separate AI agents should be available later this month.
1. Can the Livechat be aivedded to multiple websites?
2. Can the separate AI agents (with independent training content) be set up for each website?
Hi,
1. Yes.
2. Not currently, but it’s something we’re looking into adding with next update.
Yes, please add support for multiple websites, with each website having an independent AI agent, and independent Livechat settings. So that we can manage customer messages from multiple websites simultaneously within one system.
and each website has its own independent chat list, which we can switch between quickly.
Hi there, when WhatsApp, messenger & SMS add-ons will be released? You guys did a good job with this app but we need these add-ones fast please.
Hello, your support page is down.
Hi,
Sorry about that, it should work properly now.
would this be possible to act as a “hub” for 4 wordpress shops like a coordinated help desk?
Hi,
It should be possible. Depends on what kind of functionality you need specifically though.
i was thinking of a “how can we help You” page where the customer asks how much post will be then on the main board on another site that question is recived and put in account 1 to be answerded that sort of thing
You might need some custom integration using BeDesk API to achieve this.
Hello, am interested in this platform.. I have a presale question, does the customer see a widget or the knowledge base? or better still, where can i see customer facing side?
secondly, so you have a plan to add realtime voice support bot (interactive)? Thank you
Hi, first, I’ve sent a question through the support board and email since 2 weeks and still haven’t got response yet, second, will you be offering any Cyberday discount on the other 2 plugins for this script?
Hi,
Haven’t heard back from you on your last ticket, if you did not receive an email reply for some reason, you can see the ticket and reply from our support site directly at https://support.vebto.com
We’ve no discounts scheduled for the addons currently.
Thank you for the prompt response,
Regarding my inquiry I didn’t get any email notification about your reply so i had no idea, that’s kind of my bad though.
I will check the support ticket once I get free time.
Kind regards.
Hi there, when WhatsApp, messenger & SMS add-ons will be released? You guys did a good job with this app but we need these add-ones, please.
Hi,
We’ve no exact date for this yet.
Is there an option to hide the Knowledgebase to the Public, so only registered users are able to see the whole thing?
Hi,
Yes, you can remove “view help center” permission from “guests” role in “admin > roles” page.
We’re using the plugin https://codecanyon.net/item/fast-wordpress-support-ticket-plugin/19878754, which has been removed from CodeCanyon. We have a lot of tickets and data. Can we migrate this data to BeDesk?
Hi,
This would require a small custom script to import the data from that plugin to BeDesk using BeDesk API, because the data format is different most likely.
Hi,
We’re currently using the Fast WordPress Support Ticket Plugin and want to migrate our data to BeDesk.
If we write a custom import script, our plan is to migrate at least:
- Our users table (customers / agents)
- Their purchase codes / license keys (stored as meta in WordPress)
- All tickets and ticket messages (including status, department, etc.)
From BeDesk’s perspective:
1. Are these three main data types (users, purchase codes as some kind of custom field, and tickets/messages) enough to fully restore the ticket history in BeDesk? 2. Is there any additional entity you strongly recommend we import (e.g. departments, categories, tags, custom fields, attachments)? 3. Do you have any best practices or guidelines for mapping external users/tickets into BeDesk via the API (for example, how you recommend we store purchase codes)?
Once we know what BeDesk expects as the minimum recommended structure, we can prepare our script accordingly.
Thanks!
Users and tickets/messages would be enough, but you can import the other data as well (ticket status, department, category etc.). You can also import any related WordPress custom fields and store those as custom attributes in BeDesk.
Regarding purchase codes, if you mean the ones from envato, we have built-in support for this in BeDesk as separate entity/table.
As for how to map it, you can take a look into users/conversations/conversation_items table in the database, the fields should be named fairly similarly in both apps.
Hi, How can I embed the support ticket form into my website? For example, live-chat widgets can be added with a single line of code—can I integrate the ticket form in a similar way?
Also, I want my existing website users to access the support system smoothly. Ideally, they should be able to log in automatically, or at least use their existing credentials, so they can easily log in and create support tickets. How can I enable this integration?
Hi,
There’s no separate embed for ticket form only, but you can enable tickets support for livechat widget from settings page, then users will be able to create new tickets via livechat widget.
Logging in with credentials from a different site would require some custom modifications.
Thank you for the clarification.
Since logging in with credentials from a different site requires custom modifications, could you please guide me on how to integrate my website’s login system with your support platform application?
I want users who are already registered on my website to log in easily—either automatically or by using the same credentials—so they can create support tickets without needing a separate account.
Do you have any documentation, API references, or recommended methods for achieving this integration?
Thanks in advance for your help.
Thank you for the clarification.
Since logging in with credentials from a different site requires custom modifications, could you please guide me on how to integrate my website’s login system with your support platform application?
My goal is to ensure a seamless experience for my users. When a user is already logged in on my website and they go to the support platform application to create a support ticket, they should not need to log in again. They should either be logged in automatically or be able to use the same credentials without creating a separate account.
Do you have any documentation, API references, or recommended methods for achieving this type of integration?
Thanks in advance for your assistance.
It depends on what your other site is using for authentication. BeDesk uses laravel, you might be able to use an existing SSO package for laravel.
I’m using a WordPress login registration plugin.
This would require some custom modifications, because authentication is handled differently in WordPress.
Can you tell me what modifications are needed?
You could create a matching user using BeDesk API based on your WordPress users and login using it, or you could use some existing SSO plugin or service provider.
Where can I find the beDesk api?
You can find the documentation from “API” tab in agent profile page.
is it possible to custom email when admin is creating ticket its sending only a plain conversation.
Hi,
You would need to modify email template file for this.
Hello, I would like to inquire whether Ticket from email supports UTF-8 character encoding? (Email content: tükőrfúrógép Ticket body: tÄĹşkÄšÂrfÄĹrÄĹgÄĹ p) Thanks for your help!
Hi,
Yes, utf-8 for tickets is supported.
Hello, I tested and this is results: Email content: tükőrfúrógép Ticket body: tÄĹşkÄšÂrfÄĹrÄĹgÄĹ p Available fixing? Thanks
Does this happen when sending email data via API or when email is converted to ticket via IMAP?
when email is converted to ticket via IMAP.
