1248 comments found.
Hi, first, I’ve sent a question through the support board and email since 2 weeks and still haven’t got response yet, second, will you be offering any Cyberday discount on the other 2 plugins for this script?
Hi,
Haven’t heard back from you on your last ticket, if you did not receive an email reply for some reason, you can see the ticket and reply from our support site directly at https://support.vebto.com
We’ve no discounts scheduled for the addons currently.
Thank you for the prompt response,
Regarding my inquiry I didn’t get any email notification about your reply so i had no idea, that’s kind of my bad though.
I will check the support ticket once I get free time.
Kind regards.
Hi there, when WhatsApp, messenger & SMS add-ons will be released? You guys did a good job with this app but we need these add-ones, please.
Hi,
We’ve no exact date for this yet.
Is there an option to hide the Knowledgebase to the Public, so only registered users are able to see the whole thing?
Hi,
Yes, you can remove “view help center” permission from “guests” role in “admin > roles” page.
We’re using the plugin https://codecanyon.net/item/fast-wordpress-support-ticket-plugin/19878754, which has been removed from CodeCanyon. We have a lot of tickets and data. Can we migrate this data to BeDesk?
Hi,
This would require a small custom script to import the data from that plugin to BeDesk using BeDesk API, because the data format is different most likely.
Hi,
We’re currently using the Fast WordPress Support Ticket Plugin and want to migrate our data to BeDesk.
If we write a custom import script, our plan is to migrate at least:
- Our users table (customers / agents)
- Their purchase codes / license keys (stored as meta in WordPress)
- All tickets and ticket messages (including status, department, etc.)
From BeDesk’s perspective:
1. Are these three main data types (users, purchase codes as some kind of custom field, and tickets/messages) enough to fully restore the ticket history in BeDesk? 2. Is there any additional entity you strongly recommend we import (e.g. departments, categories, tags, custom fields, attachments)? 3. Do you have any best practices or guidelines for mapping external users/tickets into BeDesk via the API (for example, how you recommend we store purchase codes)?
Once we know what BeDesk expects as the minimum recommended structure, we can prepare our script accordingly.
Thanks!
Users and tickets/messages would be enough, but you can import the other data as well (ticket status, department, category etc.). You can also import any related WordPress custom fields and store those as custom attributes in BeDesk.
Regarding purchase codes, if you mean the ones from envato, we have built-in support for this in BeDesk as separate entity/table.
As for how to map it, you can take a look into users/conversations/conversation_items table in the database, the fields should be named fairly similarly in both apps.
Hi, How can I embed the support ticket form into my website? For example, live-chat widgets can be added with a single line of code—can I integrate the ticket form in a similar way?
Also, I want my existing website users to access the support system smoothly. Ideally, they should be able to log in automatically, or at least use their existing credentials, so they can easily log in and create support tickets. How can I enable this integration?
Hi,
There’s no separate embed for ticket form only, but you can enable tickets support for livechat widget from settings page, then users will be able to create new tickets via livechat widget.
Logging in with credentials from a different site would require some custom modifications.
Thank you for the clarification.
Since logging in with credentials from a different site requires custom modifications, could you please guide me on how to integrate my website’s login system with your support platform application?
I want users who are already registered on my website to log in easily—either automatically or by using the same credentials—so they can create support tickets without needing a separate account.
Do you have any documentation, API references, or recommended methods for achieving this integration?
Thanks in advance for your help.
Thank you for the clarification.
Since logging in with credentials from a different site requires custom modifications, could you please guide me on how to integrate my website’s login system with your support platform application?
My goal is to ensure a seamless experience for my users. When a user is already logged in on my website and they go to the support platform application to create a support ticket, they should not need to log in again. They should either be logged in automatically or be able to use the same credentials without creating a separate account.
Do you have any documentation, API references, or recommended methods for achieving this type of integration?
Thanks in advance for your assistance.
It depends on what your other site is using for authentication. BeDesk uses laravel, you might be able to use an existing SSO package for laravel.
I’m using a WordPress login registration plugin.
This would require some custom modifications, because authentication is handled differently in WordPress.
Can you tell me what modifications are needed?
You could create a matching user using BeDesk API based on your WordPress users and login using it, or you could use some existing SSO plugin or service provider.
Where can I find the beDesk api?
You can find the documentation from “API” tab in agent profile page.
is it possible to custom email when admin is creating ticket its sending only a plain conversation.
Hi,
You would need to modify email template file for this.
Hello, I would like to inquire whether Ticket from email supports UTF-8 character encoding? (Email content: tükőrfúrógép Ticket body: tÄĹşkÄšÂrfÄĹrÄĹgÄĹ p) Thanks for your help!
Hi,
Yes, utf-8 for tickets is supported.
Hello, I tested and this is results: Email content: tükőrfúrógép Ticket body: tÄĹşkÄšÂrfÄĹrÄĹgÄĹ p Available fixing? Thanks
Does this happen when sending email data via API or when email is converted to ticket via IMAP?
when email is converted to ticket via IMAP.
what is the use of chat when the customer can’t reply?
Hi,
Not sure I understand what you mean, can you clarify a bit please?
is it possible to customize the form for creating ticket as customer? i want to addition request.
Hi,
Yes, you can edit custom fields to it from “admin > settings > help center > new ticket page”.
Hey! I’m curious about the SaaS potential here. Could this be structured so that users can sign up and get their own branded help desk instance? I’m thinking each user would have access to an AI agent, live chat functionality, and the full help desk suite 
Hi,
Not currently, but it’s something we’re looking into adding with a future update.
I recently purchased your script I liked it but i have a question. My goal is to provide a single-login experience for customers — once they log in to my eCommerce store (built with Laravel), they should be able to access their support tickets automatically without needing a separate account or password. Does BeDesk support a Single Sign-On (SSO) feature?
Hi,
There’s no built-in support for SSO currently, it would require some custom modifications.
Can you help me with the API configuration to fetch user order details on my website? I followed the BeDesk documentation, but I’m still facing an error.
Please create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
Thank you so much ticket created
Changing logo does not work. I have tried clearing Cache. I have downloaded the orginal bedesk logo from images folder and re uploaded logo so its the same size are original logo and nothing works.
Hello, the demo says “No input file specified”. I am realy interested in this script, but the demo not working. Update: Now it comes with 500 Server error.
Hi,
Sorry about that, demo should work properly now.
Thx
Do you have a KB only script like you have https://support.vebto.com/ at? Looking for just a KB script
Hi,
We don’t have a separate script for just knowledge base, but you can disable the other functionality via permissions and leave only kb enabled.
Thank you for the awesome software!
I’ve created a text since yesterday and still didn’t get a response
Hello Team Vebto,
Your official demo when a user logs in here https://bedesk-demo.vebto.com/ returns an ERROR 500: 500 Internal Server Error nginx
Fix it. Please it dosen’t require creating a ticket. Something may be the challenge at your demo server. Cheers.
Also, the CodeCanyon is still showing last update as October 25 and not November 10.
Hi,
Demo site should work properly now.
CodeCanyon was updated to latest version, but you can always update to latest version from admin area after installation as well.
Hello Team,
When i install the app, at the top of the page it shows “There was an issue loading this page”. Help me
Hi,
Please create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
Hi, i try to add attribute as conversation, i follow same category but when customer creating ticket, its not showing,(demo)
Hi,
Not sure I understand, can you clarify a bit please?
i want to add a custom form inside of the customer dashboard, so instead of subject and message only, i need create new input/dropdown, and it can only be done inside the attributes in admin dashboard right? when i try to add, its not showing even i put conversation type
Hi,
Can you create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
How to hide and remove the login button if we don’t want it on the page. Is there such a possibility?
Hi,
Currently it’s only possible to hide registration button from “admin > settings > authentication” page. Removing login button would require some custom css code.
I would like to know about some features before purchase:
1. Is it possible to send tickets with “bug” status into Jira? And retrieve Jira issue status later to update ticket status on your platform?
2. Is it possible to group users by one company? So all users within the company will see their tickets?
3. Is it possible to connect AI agent with API into 3rd party messengers?
4. How can I sync my app login data with your platform, so when my clients click on Support System from my app – they will instantly logged in into your app?
Hi,
1. There’s no built-in integration with Jira currently, but this could be done via BeDesk API.
2. Not currently, but it’s something we’re looking into adding with a future update.
3. Yes. BeDesk livechat widget uses the API, you can use the same one with 3rd party messenger as well.
4. There’s no built-in option for this currently, it would require some custom modifications.
