Hello! 1. You can either use information from your website (posts, pages, products, and one PDF file), or switch to using the Assistant API, which is created in your OpenAI account and allows you to upload third-party files in various formats.

2. Yes, the plugin allows the AI bot to use information from products and their related attributes https://take.ms/38Ufj when generating responses.

Please note that the AI bot can operate in only one of the available modes at a time. This means it can use either website content (posts, pages, products) or the Assistant API with third-party files, but not both simultaneously.

How can i also change the ai voice to be human like can i use a 3rd api for ai voice ?

if i have a gpt-5 nano plan will it work in the plugin knowing that the plugin supports gpt 4o

Hello! The Helper plugin’s settings enable the selection of WooCommerce products and one PDF file as a prompt, which can then be utilized by the bot to generate responses when correctly configured.

The text-to-speech functionality is based on the Web Speech API. Unfortunately, support for any additional APIs is not available.

The GPT‑5 Nano plan is a subscription for using ChatGPT in OpenAI’s web or mobile apps. It does not provide an API key, which is required for the plugin to work. To use the plugin, you need an OpenAI API key. Even with a GPT subscription, the plugin cannot connect without an API key https://platform.openai.com/api-keys

Hello! Yes, we plan to replace the Assistant API with the Response API, most likely in the first half of 2026.

Helper does not include a built-in integration with Ultimate Membership Pro. However, you can restrict access to the chatbot by using the plugin’s settings for user roles visibility. You can select which WordPress user roles are allowed to see and use the chatbot. This allows you to offer the bot only to specific groups of users.

The chatbot enables users to provide input via voice or text only, with file attachments not supported.

Hello! The Helper plugin can work without OpenAI. However, in this case, only basic features such as FAQ, data collection, and email submission will be available https://take.ms/NAJpT

To enable users to ask questions and receive answers based on specific information (such as posts, pages, or products), AI integration is required to process such requests.

sir there is many other you have like gemini , deepseek and open ai whch is better for us which give better result at less cost

Our chatbot plugins, such as Helper, Mates, and Dipsi, offer very similar functionality. The primary difference between them lies in the API used to power the AI bot. The choice of API depends entirely on user preference. You are welcome to review the pricing and capabilities of the different APIs to determine which option best fits your needs.

Hello! You can add posts or pages containing all the necessary information you’d like the bot to provide to users in the plugin’s Prompt Settings. There, you can also define the desired behavior of the bot.

Any links you want the AI bot to share with users should also be included in the referenced content so that the bot can find them.

Another option offered by the plugin is the Assistant API, which allows you to upload all the required information via files when creating an assistant in your OpenAI account.

Hello! The Helper plugin can work on news portals but it depends on your specific goals and requirements.

Thank you so much for your proposal. We’ll definitely consider adding this feature.

Hello! Unfortunately, it’s not provided.

Thank you!

Hello! Please ensure that you have enabled the Text to Speech option in the Bot behavior tab and selected a voice that is supported in the browser you are using to test the plugin. You can check and review the available voices using the following link: https://docs.merkulov.design/text-to-speech-supported-voices-and-languages/

If the problem persists, please contact us via help@merkulov.design and provide your site/staging copy admin access to consider the issue in more detail.

Great, thanks for letting us know.

Hello! The plugin relies on a third-party API that requires an API key. In the WordPress version, the key is securely stored and managed via the backend, keeping it hidden from the public. However, a standalone script has no backend, meaning the API key would need to be placed directly in the front-end code making it visible and vulnerable to misuse.

Because of this security concern, we are not planning to develop a standalone version at this time.

At this time, we cannot confirm that the Helper plugin works with WebView-based app as it has not been tested in such environments. If this functionality is critical for your project, we recommend holding off on purchasing the plugin until we can provide a confirmed answer or additional details.

Our contact email is help@merkulov.design

Hello, we will review this issue within 5 business days and I will let you know after the update.

Hello, a new plugin release is now available, which includes fixes related to display issues in Opera Mini. The plugin has been working correctly in regular Opera on mobile devices as well as in other major browsers.

Please note that we’re unable to test the plugin in a WebView-based app, so we cannot guarantee full compatibility in that environment.

Hello, the Helper plugin works on all major browsers such as Chrome, Firefox, Safari, and Opera https://take.ms/umDmg We will run tests on Opera Mini and, if necessary, make adjustments to the plugin within five business days.

Please stay tuned for our updates.

Hello! To make sure the Helper works correctly in your WebView-based app, please ensure that:

- Your WebView supports and executes JavaScript.

- The DOMContentLoaded event https://developer.mozilla.org/en-US/docs/Web/API/Document/DOMContentLoaded_event is executed in the WebView.

- The Helper script is fully loaded on the page before interaction begins.

While we haven’t officially tested the plugin specifically in a WebView environment, it’s designed to run in any modern browser context, including WebView, as long as these basic requirements are met.

Here’s your translation into English:

> The Chrome browser plugin works. But in another browser tested, like Opera Mini or regular Opera, it doesn’t — the test bot from your page doesn’t appear. So I don’t think it’s a browser issue; it’s a problem with your application.

The Helper plugin works on all major browsers such as Chrome, Firefox, Safari, and Opera https://take.ms/umDmg It has not been tested on Opera Mini yet. However, we will run tests on Opera Mini and, if necessary, make adjustments to the plugin within five business days.

Please stay tuned for our updates.

Hello! After selecting the desired content (posts, files, etc.) for the Prompt type, please make sure that the Objective field clearly describes the behavior you expect from the bot.

If the issue persists, please contact us via help@merkulov.design, include your purchase code, and provide a detailed description of the problem. Make sure to include a screenshot of your settings under the AI and Personalities tabs and a link to your website. This will help us assist you more efficiently.

Hello! Facebook Messenger is not integrated into the Helper plugin. However, you can redirect users to your preferred communication channel by including the appropriate links in the chatbot header.

Hello! If you are facing this problem for the first time then please follow the steps: go to Dashboard>Updates >click Check again https://prnt.sc/Q2S-0CbKXqoe. Then try to update it again. Otherwise, you can download the latest version of the Helper plugin from your Envato account and update it manually.

If you encounter this problem a second time or clearing the cache does not help, please provide your site admin access via help@merkulov.design to consider the issue in more detail.

Hello! The bot plugin based on DeepSeek is being prepared for release and may become available in the coming weeks. The PHP script is not planned at this time.

we hope you will make a script in php

The plugin relies on a third-party API that requires an API key. In the WordPress version, the key is securely stored and managed via the backend, keeping it hidden from the public. However, a standalone script has no backend, meaning the API key would need to be placed directly in the front-end code making it visible and vulnerable to misuse.

Because of this security concern, we are not planning to develop a standalone version at this time.

Hello! Unfortunately, testing on the user’s site is not provided.

The plugin does not fully support multilingual functionality. While the AI bot can respond in the language in which a question is asked, certain features—such as FAQ, collecting data—can only be translated into a single language at a time.

The AI bot can use posts, pages, or products selected in the Helper settings to generate its responses.