248 comments found.
Hi, there is a way for test it on my site content? Could be talk in 2 languages ? Can scan the site for contentt ?
Hello! Unfortunately, testing on the user’s site is not provided.
The plugin does not fully support multilingual functionality. While the AI bot can respond in the language in which a question is asked, certain features—such as FAQ, collecting data—can only be translated into a single language at a time.
The AI bot can use posts, pages, or products selected in the Helper settings to generate its responses.
Pre-sale question: Does this chatbot also function without OpenAI enabled, and just use it for woocommerce and posts only?
Hello! You can use the plugin without OpenAI features, but in that case, only limited functionality will be available — such as the FAQ module, user data collection, and email sending.
Providing dynamic information about your products or content from your posts in response to user queries is only possible through the AI bot, which operates based on OpenAI. Therefore, you will not be able to use the AI bot without connecting to OpenAI.
can this ai schedule meetings?
Hello! No, this feature is not provided.
Hello, I’m really enjoying your excellent plugin—thank you for your great work!
I’d like to suggest a feature request, if I may. When a usage limit is set, it would be very helpful if the remaining number of uses could be displayed in the chat window, as shown in this screenshot: https://imgur.com/a/m4jFGwoThank you, as always, for your prompt and friendly support!
Hello! Displaying used/remaining credits for users implies the existence of a full credit system with purchases and management, which is not included in the Helper.
If you’re using a third-party membership plugin that handles such functionality, then the situation would need to be reviewed individually to assess the possibility of integration with that specific plugin.
At the moment, the only limitation you can apply for users is the number of requests within a given time period https://prnt.sc/5rTkeGnInPfq. Once the limit is reached, the user will see a corresponding message.
Hello, It seems my previous explanation may not have been clear enough. What I meant was simply displaying the remaining number of requests above the chat input field, based on the existing request limit feature in Helper.
Of course, the current features are already powerful and highly useful, and I’m very satisfied with them. However, I believe it would be even more complete if users could also see how many requests they have left.
Thank you for creating such a great plugin. I’m using it well and truly appreciate it!
Got it, thank you for the suggestion. I’ve noted it down, and it will be considered for future plugin updates.
Hi, there’s an error updating the plugin:
An error occurred while updating Helper: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello! Please go to Dashboard>Updates >click Check again https://prnt.sc/Q2S-0CbKXqoe. Then try to update it again. Otherwise, you can download the latest version of the Helper plugin from your Envato account and update it manually.
If the problem persists during the next update, please provide your site admin access via help@merkulov.design to consider the issue in more detail.
Hi, I have purchased this plugin, but I want to know does it supports Openrouter API instead of OpenAI API, as I have customers who are living in countries where the OpenAI API is not available? Thanks in advance!
Hello! Helper supports only the OpenAI API. At this time, there are no plans to integrate any additional APIs into the plugin.
Hello there! This chatbot plugin looks fantastic, and I can see myself buying multiple licenses for various client websites.
I have one question though before I buy.
Does this plugin used any sort of retrieval-augmented generation?
Instead of stuffing the chat bot with all possible information (which would use up loads of tokens), the chatbot retrieves only the relevant data on demand,
Then passes that smaller, targeted data chunk into the prompt for generation.
This is similar to contextual retrieval, such as searching a knowledge base to find only the parts relevant to the user’s query.
It’s often based on semantic search (e.g. using embeddings), the system tries to find passages or chunks of data that match the intent or meaning of what the user asked.
The only reason I’m asking is because my Wordpress site is made up of 100,000 pages that are nicely organised.
Hello! No, this product does not perform a preliminary search on the website before sending data to OpenAI.
Is that something you can solve for me as a bespoke operation? I can pay you separately for this.
I had an after thought.
Let’s say I get the chat bot to scan a single page on my website, called ‘How to respond?’
On this page, I have a list of instructions, such as:
If the user asks about ‘X’, then go to this URL for more information: [URL].
If the user asks about ‘Y’, then go to this URL for more information: [URL]
If the user asks about ‘Z’, then go to this URL for more information: [URL]
If the chat bot is able to go to external URLs and scan information on how to respond then it should in fact work.
Hello? Please let me know the above works. Quite a few of the clients I work with would find this useful.
Hello! The Helper plugin has the Embedding option https://prnt.sc/lilxxJT4fgCz that will help you use tokens more efficiently.
Regarding scanning of site pages for AI bot responses, the plugin scans those pages that the admin has selected in the plugin settings https://prnt.sc/sm83zsdk27dl . Scanning of external URLs is not provided.
Hello, I would like to ask a question regarding the plugin settings.
Is it possible to fine-tune the Bot position beyond the default options in the general settings? For example, when using the Fixed bottom right position, I’d like to move the bot icon about 100px or 150px higher from the bottom.
This adjustment is necessary because the chatbot icon overlaps with the bottom navigation bar on mobile screens.
I tried adjusting the position with custom CSS using position: fixed !important; bottom: 150px !important;, which worked. However, the problem is that the icon remains visible even after the chatbot window opens, which results in an awkward overlapping UI.
I’d appreciate your guidance on how to solve this issue properly. Thank you.
Hello! You can achieve this by adjusting the CSS z-index values for the Helper window and the button. For example, set z-index: 1 for the button and z-index: 99 for the Helper window to ensure it appears above the button.
Thank you for your quick response. However, I believe I may not have explained my issue clearly.
To clarify, my question was not about adjusting the z-index value, but rather about adjusting the Y position (bottom spacing) of the chatbot icon by around 150px upward.
The reason is that, on mobile screens, the chatbot icon overlaps with the bottom navigation bar. If I could move the icon upward by about 150px, I believe it would prevent the overlap and allow users to access both the navigation and the chatbot icon comfortably.
Is it possible to achieve this?
Thank you again for your help.
Yes, you can achieve this in two ways:
Using plugin settings: This setting (https://take.ms/zrAM2n) places the button in the bottom-right corner, 20px from the right edge and 150px from the bottom edge of the screen. However, please note that this will apply to both mobile and desktop devices.
Using custom CSS: You can add a bottom margin specifically for mobile devices using a media query. Here’s a helpful reference: https://developer.mozilla.org/en-US/docs/Web/CSS/CSS_media_queries/Using_media_queries
If you share the link to your website, I’d be happy to provide you with an exact CSS snippet tailored to your layout.
Wow, this is indeed a well-crafted and detailed plugin. Thank you for your prompt and kind response.
Does it Provide Live Human Chat support along with the ChatBot! Users can request Live Chat support by clicking a button or a command inside the ChatBot ?
Hello! The plugin does not support Live Human Chat but has the option to redirect users to a messenger or social network https://take.ms/RkmTl to communicate with human support.
Hi, how can I “train” the chatbot? I need to upload a 20 page PDF so it can answer propperly about everything I need. Thanks in advance.
Hello! Hello! The Helper plugin allows you to use selected posts/pages on your site, WooCommerce products and one PDF file so that the selected content can be used for AI bot responses.
As an alternative, you can use the AI Assistant, which allows you to upload significantly more files https://docs.merkulov.design/create-open-ai-assistants/ . However, please note that website posts cannot be used in this case.
Hello, how can I change the username that is currently “you” in the chat bubbles?
Hello! This is not changed through the plugin settings but you can change “You” text through the translation file. Please read here how to edit or create a translation file https://merkulove.zendesk.com/hc/en-us/articles/360007884358-How-to-translate-the-plugin
Hello, can we use deep seek api for the chatbot?
Hello! The Helper supports only the OpenAI API. A separate plugin with support for the DeepSeek API is planned for release within a month.
I’m looking to set up a chatbot feature for chat support on my site. The chatbot should answer any questions related to the site’s topic—in this case, heavy equipment—using ChatGPT knowledge rather than internal knowledge. Is there a way to have the bot request users’ emails or phone numbers after a few exchanges?
Hello! You can configure the AI bot’s behavior according to your specific requirements via the plugin setting. This means you can specify which information it should use, whether from your website or globally available data. The Helper also supports the Assistant API.
Please note that the AI bot cannot collect user data directly. However, you can set it up to ask users to share their information through a dedicated menu item in the bot, such as “Provide info about yourself!” https://prnt.sc/4iy3QmZfTuBd
OpenAI Chatbot for WordPress – Helper I bought the plugin but after installing the plugin my website became very slow and it was not working properly. So after buying I contacted the seller to get my money back. But after sending them multiple emails, they are not giving me my money back. It has been almost 15 days. They still have not given me my money back. Their service is very bad and they are very annoying seller. They have all kinds of problems to refund the money. Be careful while buying this plugin.
All refund requests are reviewed in accordance with Envato’s policies https://themeforest.net/page/customer_refund_policy. Each request involves a detailed examination of the issue.
As you have not provided a link to your website or any detailed information about the issue, we are currently unable to confirm your refund request.
Please provide all the necessary information so we can properly assess the issue and review your request accordingly.
I don’t like your software so I want a refund. What’s wrong with you? Are there any conditions that I have to like? Do you force me to use your software? I think you are a fraudulent seller.
This is the first time I’ve encountered such a bad seller like you.
Why are you so reluctant to refund my money? I’ve been saying over and over again that I don’t like your software, and yet you’re trying to force me to use it. But why?
Why are you talking about the Envato’s policies again and again? Please email me in writing what your sales policy is.
You seem to be playing a game with me about the refund, don’t you?
Also, can I customize it? For example, remove the author’s name, etc., to personalize my site’s look and feel. Thank You!
You can customize the appearance and styles of the chatbot as you wish, since the plugin has flexible style settings but you cannot change the name of the plugin or its author.
Do we need to provide any information? Does it work just based on the website’s content? Or do we need to train the bot?
Thank You
Hello! The Helper plugin supports the Assistant API or GPT Model(based on site content). You can create the Assistant on the OpenAI side https://docs.merkulov.design/create-open-ai-assistants/ and upload the necessary information via .pdf or .docx files.
GPT Model uses site content as an AI bot prompt where everything can be managed in the Helper plugin settings. You can select the necessary posts/pages, Woocommerce products or PDF https://take.ms/yEwUT file which will be used as context for your AI bot’s responses. You can also describe the desired bot behavior in the Objective field of the settings.
Hi, the recipient email field and Collect Data email template don’t seem to work. It could save the phone number into the wordpress database successfully, but it hasn’t sent a single email back to me when I submitted email and phone number. Any idea why?
Hello! I’m not sure I understood your issue correctly, please clarify.
To receive emails with the data submitted by users, enable the ‘Send to Email’ option via Helper>Collect data and enter your email address. Make sure the email template includes the tag [email_content] so that all submitted data is added to the email.
If you are not receiving any emails at all, please check your website’s email sending configuration. You can use the SMTP plugin and follow their documentation.
After wrestling with Brevo I managed to set up SMTP, and the feature now finally works! Thanks, I didn’t know I need that
Thanks for your reply. Glad you got it sorted out.
Hello, I’m evaluating this plugin. Are there any recurring fees to use the plugin?
Hello! The Helper plugin license requires a one-time payment. With this, you will receive lifetime plugin updates and six months of support.
Please note that using the AI bot in the plugin requires an OpenAI API key, which involves additional usage-based charges paid directly to OpenAI.
Just checking in—are there any upcoming updates planned for adding a keyword search function in the FAQ/helpdesk block?
Hello! This is added to the list of features for future updates, but unfortunately, I can’t give an exact timeframe for when this will be added and released.
Hi, I’m unable to view the plugin interface in Spanish, even though the documentation says it’s configured for 10 languages. I can’t see it and only see it in English.
I also can’t find the strings I changed to Spanish in WPML.
How are languages managed in this plugin?
Hello! The Helper plugin can be translated into different languages from the admin side where you directly enter your text for blocks such as FAQ, Collect data, Get emails. All words and phrases that are not entered directly in the plugin settings can be translated based on the .pot template. Please read more here https://merkulove.zendesk.com/hc/en-us/articles/360007884358-How-to-translate-the-plugin.
AI bot can answer the user in the language in which the question was posed.
The Text-to-Speech and Speech-to-Text functions support the following languages https://docs.merkulov.design/text-to-speech-supported-voices-and-languages/
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