81 comments found.
Hello,
I have my candle set to gpt-3.5-turbo-16k and max bot response tokens of 16,385 but when I ask the bot a question, it will cut off half way at a certain point. Do you know what the cause of this is?
Sorry a few errors in my question!
I have my chatbot
And it cuts off mid sentence.
Hello! If you mean that the bot response is being interrupted, please check the Max bot response tokens option in AI Settings, it may be too short and you need to increase it. Otherwise, please describe how to reproduce the problem and provide your site link.
The Max Bot Response Tokens is set to the max as per the Open AI documentation but this issue still stays. The site isn’t publicly live yet and is still in development so no live link.
You don’t need to set the maximum value for Max bot response tokens because you won’t be able to use your site’s prompt. For example, you can set up to 500 tokens for Max bot response tokens, this should be enough.
Please read more about how the Max tokens calculated https://merkulove.zendesk.com/hc/en-us/articles/17109000834577-How-are-Max-Tokens-calculated-in-OpenAI-
If the problem persists, please contact us via help@merkulov.design and provide your site access details so that we can look into the issue.
Hello,
I tried setting 500 max tokens and that seems to have worked, it’s responding now and working much better so thank you for the help! Will let you know if I have any other issues.
Can the conversation be in Hebrew, and can we use it to send a voice message to the site manager?
I need a voice reader of the post that the button in the post, I need an accessibility plugin. I need voice search. I need to contact you leaving a voicemail.
I understood that you have 3 plugins that handle the issue:
I tested the accessibility plugin in blind mode, the virtual keyboard in English only, is it possible for the keyboard to be Hebrew/English. Does the voice reader read well in a language like Hebrew from right to left.
Do I need an API setup for a voice reader and is there any help with that? I need the interface for the surfer to be in Hebrew, the interface for me, the managing editor, can remain in English.
Hello! Sending voice messages is not provided in the Helper plugin. The voice messages feature is in the Contacter plugin https://codecanyon.net/item/voice-messages-form-for-wordpress-contacter/25648993?s_rank=6
Please read the answer about the accessibility plugin here https://codecanyon.net/comments/30153104
Presales – How Can one change the welcome voice? From Female to Male and maybe nationality.
Also is there a Good bye message, so the welcome message wount keep popping up all the time even after issue has been resolved, or Maybe can i help you with something
Hello! You can select the available voice from the list https://docs.merkulov.design/text-to-speech-supported-voices-and-languages/ for the speech synthesis feature.
For now, the Helper plugin does not provide a function for detecting the end of the conversation and accordingly, no Good Buy message.
Ok thanks. Also pls can you have links in the prompt window i saw on your documentation screenshot
Also i noticed that the Web Speech API stops after the text is more that some certain amount of words. Is there somewhere one can increase this?
Just saw this – The maximum length of the text that can be spoken by in each utterance is 32,767 characters.
That answers my last question. Thanks
You can find the prompt field and other settings in the documentation https://docs.merkulov.design/helper-wordpress-plugin-settings/#Prompt-type
Do you have a non Wordpress Version of this Script. Thanks
The Helper non Wordpress version is not available.
Does it have an admin panel?, can you set subscription plans on it?
Hello! The plugin does not provide functionality for distributing it to your clients via subscription or other ways.
Can a robot speak two different languages?
Hello! The AI bot can answer in the language in which the question was asked with davinci and gpt-3.5 models and appropriate Objective.
They are going to add the option to use the Assistants that you create in Openai.
Hello! Your comment is not very clear. Please specify if you have any questions.
Hello! I just bought this plugin but I can not make the button appear on the website. I configured all the settings correctly but still not showing. Can you help me?
I figured it out. it was Cloudflare causing the issue with the Rocketloader feature.
Hello! Thanks for letting us know the cause of the problem.
I’m having trouble getting the plugin to answer in the language in which the question was asked. In the Objective field I wrote: “Answer, based on the site content, in the language in which the question was asked.” but, even if the questions are asked in English, the answers are always in the default language (Italian). How can I solve it?
Hello! This feature may depend on the OpenAI model you are using https://take.ms/Wm1Ie It works with davinci and gpt-3.5 models https://take.ms/VUwVr
Your Objective wording looks correct but you can also try: Answer questions that users have about the text according to the text above and on the language that it was asked.
Davinci-003 and GPT3.5 are exactly the two models I’m trying but sometimes the answer is in the exact language, sometimes not. I do not understand why. Another thing: how can I make links appear in the answers that lead to in-depth pages? They are in the posts but they don’t appear.
Unfortunately, we cannot control how the functions of a particular model work. We use models provided by the API with certain capabilities. When testing, it seems that Davinci works better using different languages.
To get a link in the answer, try making a specific request like Give me a link to the product/page…
Another question about language switching in the chatbot: it’s possible to implement this feature, perhaps compatible with WPML or something?
Hello! We will consider the possibility of adding the languages switcher feature in future updates.
is this life time use? or do i need to purchase gpt plus? to make this work???
Hello! When purchasing the plugin you get a lifetime license and plugin update. The AI Chatbot of the Helper is powered by OpenAI GPT-3 API and if you want to use the AI bot a fee may be charged according to the API price https://openai.com/pricing
idk how to get token do i need to purchase it , you also said is powered by GPT-3 but gpt 3 is free
The Chat GPT is free but using its API in products is paid. The amount that will be charged in your case is calculated on the API side (indicates in your account) and depends on various factors including the number of requests and text length used for training.
IS THERE A DOCUMENT ON HOW I CAN DO THE API WITH THIS PRODUCT OR HOW TO SET IT UP WITH THE API ?
To work with OpenAI you need to copy your API key https://platform.openai.com/account/api-keys and paste it to the corresponding field of the plugin settings. You can get your key for free after registering with Open AI. All available plugin settings can be found here https://docs.merkulov.design/helper-wordpress-plugin-settings/
hello – can i know why the bot only work for logged in user ( administrator ) , but no response if the user didnt logged in to wordpress ?
Hello! The plugin should work the same for all users. The only exception is if, when testing as an administrator, you receive an error in the chat about exceeding the Max tokens/Rate limits. Read more about this https://merkulove.zendesk.com/hc/en-us/articles/17109000834577-How-are-Max-Tokens-calculated-in-OpenAI-
If there are no errors on the administrator’s side but still issues for unregistered users, please contact us via help@merkulov.design and provide your site/staging copy admin access to consider the issue in more detail.
Hello, i activated the ai feature to your plugin, but i always get the answer: This model’s maximum context length is 4097 tokens, however you requested 10943 tokens (10443 in your prompt; 500 for the completion). Please reduce your prompt; or completion length.
I want that the bot give me some details about the site, so i added “post content”, “Post Types- Sites” and a pdf site. So if i ask now the bot some things about the site i always get the same answer, this model´s maximum …..
Can you please help
Hello! The problem is related to the large amount of your site content that you use for the AI bot, you need to reduce your posts/pages list in your Prompt settings https://take.ms/slNss . Please read more about limits and how to fix the issue https://merkulove.zendesk.com/hc/en-us/articles/17109000834577-How-are-Max-Tokens-calculated-in-OpenAI-
Is this fully GDPR compliant? Can you include a double opt-in feature to use submitted user data as leads for further marketing activities? Thanks
Hello! Yes, the Helper is GDPR compliant. We will consider adding the double opt-in feature in future updates, thanks.
Does this plugin only respond to pre-prepared questions, or does it answer all kinds of questions? Does it support the Persian language?
Hello! The AI bot can respond based on a specific text that you select/enter in the admin panel or use all available information like a ChatGPT. It depends on what Objective you specify in the AI bot settings.
The Helper plugin can be translated into different languages from the admin side. AI bot can answer the user in the language in which the question was posed. The Text-to-Speech and Speech-to-Text functions support the following languages https://docs.merkulov.design/text-to-speech-supported-voices-and-languages/ Web Speech API is not supported Persian for now.
hello can i know if this plugins allow us to make it feel like normal chatgot conversation?
Your demo show structured convesation like the bot from old tech ( dislogflow ). Can it be free flow like chatgpt?
Can we make the msg show all like whatsapp instead of typing it out like this?
Hello! The AI Chatbot in Helper is powered by OpenAI GPT-3 (ChatGPT) and it is not quite clear what you mean by free flow, please specify.
You can disable the typing animation via Helper>Bot behavior>Bot typing animation
hi why the font size cannot be change? after clicking on save – it goes back to 12
how do i make the font size smaller for the chat?
Please specify the chat element for which you want to change the font size.
i need to change the font size for the conversation
I have change these font size here but nth work:
Message Container Settings block for the chat container.
also after enabling bot log – where can we check those log?
How to open the chatbox in full screen on Mobile Interface? currently it is floating on a small box, very difficult to have a proper conversation in such a small screen.. thanks
There is really an issue with the font size settings and it will be fixed in the next release in 1-2 business days.
The Bot logs you can find in the appropriate Helper menu https://take.ms/WI5Kc
The option to make the chat in full screen on mobile will be added in the next release. Please stay tuned for our updates.
hi has this been fixed?
How to open the chatbox in full screen on Mobile Interface? currently it is floating on a small box, very difficult to have a proper conversation in such a small screen.. thanks
And this too?
Hello, the issue with font size has been solved in the last update(1.0.8). Select Mobile full size option https://take.ms/yIaU8 in Chat Popup tab to make the chat full width on mobile.
Hi 1- Is it possible to display an information bubble? 2- Is it possible to create a question/answer list ? 3- Is it possible to make a conditional question display? 4- Can the user choose the language FR/EN, for example ? 5- Is it possible to hide the questions selected by the user and sent by the chatbot?
Exp: if there are 10 questions, the user selects one the chatbot sends them back then the chatbot returns Choose question but 9 questions only 10 -1 (first question) = 9 in a row
Thanks
Hello! 1. Please specify what exactly you mean by information bubble. 2. Yes, you can see the FAQ block on our demo https://take.ms/Un8Hu 3. No, the conditions are not provided. 4. The plugin can be translated into different languages from the admin side. AI bot can answer the user in the language in which the question was posed. The language switching in the chatbot interface is not provided. 5. it is not possible.
Is there any way to see my users’ chats in the helper?
Because without this we are left very much in the dark without knowing what he is doing, whether he is responding correctly, without direction to fix the prompt..
Thanks
Hello! The Helper has Bot Logs option https://take.ms/9ie8W with which you can see all interactions between the bot and the user.
1. For Webspeech Api, will the below pricing be applicable?
2. Is it like users can ask queries with voice and the bot will answer in voice as well?
3. Can I make it appear as a page instead of a popup window (like chatgpt interface)
4. Can I select on which page to make the chatbot visible?
Hello!
1. The Web speech API is free. It has some restriction: The maximum length of the text that can be spoken by in each utterance is 32,767 characters.
2. Yes, such a scenario is also possible. The user enters a question using the keyboard or voice, and the bot provides a text answer and simultaneously voices it.
3. Yes, the chatbot can be added via shortcode in the required page place or using a predefined position. The chat can be displayed as a popup with a float button or as an open chat without a button.
4. Yes, you can manage it via the Assignments tab or use a shortcode to add the chat only for required pages.
3. I meant, if I can make it as a page instead? Like regular chatgpt interface?
5. For training the bot, are we using embeddings? If so do we need 3rd party vector storage support like Pinecone or Qdrant?
6. Can I train the bot with large data like 50 books (Bachelors and Masters levels)
3. You can add only a chat window with certain sizes to the page to get the desired result.
5. Posts and pages of the site or a PDF file can be used to train the AI bot. External links or sources are not accepted.
6. No, each OpenAI model has restrictions on the text length for training, please read more here https://merkulove.zendesk.com/hc/en-us/articles/17109000834577-How-are-Max-Tokens-calculated-in-OpenAI-
6. I’m using Support Board and AioMatic plugins already, which enables us to meet OpenAi limit while using Large Data for training. For instance, Aiomatic is using pinecone as vector base embedding storage. Not sure about the Support Board, but it’s working fine.
Mentioning just to give you reference and to find out if you’re missing anything.
Following up with the previous comment:
Support Board is using jason for the purpose. Thus it’s independent however comparably slower than Aiomatic
The Helper does not use fine tuning model but use completions with chat completions and send a prompt with each request.
Understood. Please if possible consider these features. Helper has high potentials. Hopefully, it won’t fall behind the competition. Best wishes.
Thanks, we take into account all the comments and wishes of our customers and do our best to improve the product.
Hello. I tried your demo and compared the graphic layout of reply between your plugin on ChatGPT. My question is…why if for example the AI engine reply with the steps to follow enumerating them (from 1. to 10. for example), your chat view does not put carriage return for each (reply) pont while ChtGPT does it? Is it possible to have a more readable answers?
Thanks
Hello! The demo does not have any specific content set that the AI bot should use as context, so the answer is provided from a source accessible to it, like in chat GPT. For your site, you can set the content according to which the bot will respond.
Please note: any OpenAI model has a Max tokens limit, meaning the limit of the text length that can be used for the AI bot. Read more here https://merkulove.zendesk.com/hc/en-us/articles/17109000834577-How-are-Max-Tokens-calculated-in-OpenAI-
HI,
Great work on the plugin.
PRESALE Questions:
1.) Can I embed the chat on a page via shortcode instead of using a pop up chat?
2.) How does the PDF feature work? Does the pdf file need to be uploaded on the wordpress website?
Hope to hear from you soon
Hello!
1) Yes, the chatbot can be added via shortcode in the required page place or using a predefined position. Chat can be displayed as a popup with a float button or as an open chat without a button.
2) To use the information of a PDF file you need to upload it through the Helper plugin settings.
Thank you for response. Another questions: 3.) Can it work with custom post types created via plugins like ACF, METABOX e.t.c other than the post or woocommerce products 4.) Any plans of making the plugin companitble with GPT- 3.5 OR 4? 5.) Can I upload multiple PDF files through the helper plugin?
3) Yes, it supports custom post types. 4)It already includes the GPT-3.5-turbo model. GPT 4 will be added in future updates. 5) You can upload only one PDF file.
Please note: any OpenAI model has a Max tokens limit, meaning the limit of the text length that can be used for the AI bot https://merkulove.zendesk.com/hc/en-us/articles/17109000834577-How-are-Max-Tokens-calculated-in-OpenAI-
Can I test on one website, and then next actually work on another website?
Hello! Yes, you can use the plugin on your test/development site but only for one End product https://codecanyon.net/licenses/standard
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