1346 comments found.
Hello,
I HAVE PURCHASED YOUR PLUGIN.
From past 4-5 days I have been trying to reach your support but I am not getting any reply to my support tickets as well as to my emails.
I have submitted 2-3 support tickets in last 3-4 days but have not received any reply to my tickets.
Also, I am trying to login to my account in your support.eyecix website but not able to login. It says “access denied / account not confirmed”. I clicked on “Forgot Password” but not receiving any emails for resetting my password.
I then directly sent you the email to your info id to inform you all these issues. But even to that email, I have not yet received any reply.
Despite having purchased the plugin, I am getting these issues in receiving the support from you.
You are requested to please look into these issues urgently as I am unable to develop my Job website without your reply on my communication efforts with you from past so many days.
Thanks
Dear @santosh_banale,
Thank you for reaching out, and we sincerely apologize for the delay in our response.
Our team was on a public holiday over the past few days, which caused a temporary delay in handling support tickets and emails. We truly appreciate your patience and understanding during this time.
Please rest assured that our support team is now back and will review your tickets shortly. You will receive detailed responses addressing all your queries as soon as possible.
We also apologize for the inconvenience you experienced with logging into your support account. This issue will be checked and resolved as part of our follow-up.
Thank you for your continued support and cooperation.
Best regards,
It’s been 7-days now and I have still not received any reply from your side to any of the emails I have sent you so far on your support system as well as your info id.
Also, till date forgot password on your support system is not working. I am not receiving any emails after clicking on forgot password on your support.eyecix website.
In your last reply (4-days ago) you said you will fix all these issues and reply to my emails. But nothing of that has happened yet.
Please check your email and ticket system all is relied already 3 days ago
Hello,
Not yet received a single email from you. Not even in the SPAM or Junk folder. I am still unable to login to support.eyecix website. It still says “Access Denied”. (see this screenshot https://prnt.sc/TlqJH-2NjBMd )
Forgot Password is also not working, its not sending me any email to reset the password.
And not yet received any reply to any support tickets I have raised – not in inbox nor in spam folder.
When are you going to fix the vulnerabilities in the WordPress JobSearch plugin (<= 2.3.4), specifically the unauthenticated account takeover issue, and the Insecure Direct Object References (IDOR) vulnerability in versions < 3.0.6?
Dear Saadnadir78,
Thank you for bringing this to our attention.
We would like to clarify the status of the reported vulnerabilities in the WordPress JobSearch plugin:
• The unauthenticated account takeover issue affected versions ≤ 2.3.4. • The Insecure Direct Object Reference (IDOR) vulnerability affected versions < 3.0.6.
Both issues were fully addressed in subsequent releases. Your installation is currently running version 3.0.6 (or later), which includes the necessary security patches for these vulnerabilities.
At this time:
The reported vulnerabilities do not affect your current version.
There is no exposure related to these issues.
Security monitoring services may still list historical advisories, but those apply only to older versions.
We continuously monitor vulnerability disclosures and apply security best practices in all releases. If you would like, we can also provide the relevant changelog references or technical details of the applied fixes.
Please let us know if you have any additional concerns — we’re happy to assist.
Best regards,
Hello,
Pre-sales questions:
Can we customize in the backend the color/size/font/etc of buttons/text/etc?
How much customization overall is available in the backend?
Do you have a demo for the admin area so we can take a look before purchase?
Thank you!
Hello,
Thank you for your interest and for your questions.
Regarding customization: You can customize colors in the backend by editing the color.css file. Other elements such as font styles, button sizes, and layout options are not configurable through the admin panel.
Overall, the available customization options are limited to what is described on the item details page. All features and settings supported by the product are already clearly listed there.
At the moment, we do not have an admin panel demo available for preview before purchase.
Please let us know if you have any other questions—we’ll be happy to help.
Thank you and best regards,
So all of a sudden the plugin isnt sending any emails – and we’ve made no changes. The log shows emails successfully sent, but this is false as no emails are going through at all. We’ve tested it numerous times in different ways and nothing. Our biggest issue is when new candidates sign up they’re not receiving the activation link. Please get back to me ASAP as this is a huge problem for us.
Hi,
Thank you for reporting this issue. We understand how critical this is, particularly for candidate activation emails.
From a technical perspective, the application logs confirm that email events are being triggered successfully and handed off for delivery. However, since emails are not being received, this indicates a delivery-layer issue occurring after the application attempts to send the message.
To help us isolate the root cause, we kindly request that you send a test email directly from your SMTP plugin:
How to test:
Go to your WordPress admin panel Open your SMTP plugin settings (e.g., WP Mail SMTP or similar) Navigate to the Email Test / Send Test Email section Send a test email to your own email address
If the test email is not delivered, this would confirm a server or SMTP configuration issue (such as authentication failure, provider blocking, rate limiting, or IP reputation), rather than an issue within the plugin or application logic.
In parallel, we are reviewing:
SMTP connection and authentication status Server-level mail restrictions or rate limiting Mail queue and delivery responses Any recent blocks or changes at the hosting or email provider level
Please share the result of the SMTP test and any error messages displayed, and we will proceed accordingly. Resolving this issue is a top priority for us.
Thank you for your cooperation and patience.
Best regards, M Alan
I am using the JobSearch plugin with my existing theme, and I am trying to import the demo data, I have tried to follow the plugin documentation but the demo.xml file is not included in the documents. I have searched your YouTube channel for a demo import video, but I am not seeing it. Please help I need to import the plugin demo data
Hi, Hope you are doing great! We have introduced step-by-step video tutorials to help you set up our theme and plugins. You can watch them here: https://www.youtube.com/c/eyecix/videos You can connect with us on Microsoft Teams using the link below: https://teams.microsoft.com/l/chat/0/0?users=EyeCix Ltd search our email there info@eyecix.com
Live Support on Microsoft TeamsNote: On Microsoft Teams, direct call only. Thank you. If you need further assistance, please use our support portal:
Support Ticket SystemCreate a new ticket: https://support.eyecix.com/open.php
Check the status of an existing ticket: https://support.eyecix.com/view.php
⚠️ Note: Our system allows only one ticket per purchase code, but you can ask unlimited questions in your existing ticket. Just keep your old ticket ID for future communication.
Best Regards, Eyecix Support Team
I have tried your videos, but they are 4-5 years old and the plugin has been updated often, so the videos are not applicable, I have since created sample data myself but there are a lot of issues with user creations, your documentation only supplies images of what is possible but no guidance how to make it work
can i have your ticket id please let me check into that
Hi Team, I created a ticket and have not got any reply yet Login and signup is not working Job Apply is not working and getting some 404 as well
Hi, Hope you are doing great! We have introduced step-by-step video tutorials to help you set up our theme and plugins. You can watch them here: https://www.youtube.com/c/eyecix/videos You can connect with us on Microsoft Teams using the link below: https://teams.microsoft.com/l/chat/0/0?users=EyeCix Ltd
Live Support on Microsoft TeamsNote: On Microsoft Teams, direct call only. Thank you. If you need further assistance, please use our support portal:
Support Ticket SystemCreate a new ticket: https://support.eyecix.com/open.php
Check the status of an existing ticket: https://support.eyecix.com/view.php
⚠️ Note: Our system allows only one ticket per purchase code, but you can ask unlimited questions in your existing ticket. Just keep your old ticket ID for future communication.
Best Regards, Eyecix Support Team
hi. I am facing issue with jobs display. Not able to view any job without login. I followed the video tutorial yet i am not able to make it work. you will see jobs but when you click on any link, any job or contractor word or sector, it throws 404. I have asked on Microsoft Teams and no reply, I can’t create a ticket i dont know why i am not able to create a ticket. can you guide me or update the tutorial why jobs detail page is showing 404, job category shows 404, job sector shows 404.
They replied on teams please join meeting
What happened to this plugin? There are too many errors; there’s even a fatal error in shortlist.php line 237
There are jquery ui script error that prevents some JS functions from working.
Im using php 8.3.23, WP ver: 6.2.8 job search ver: 3.1.6
Hi,
Hope you are doing great. There is no issue you have described in our plugin; it may be a conflict with any third-party plugin. To diagnose the issue, please contact support — we will help you identify where the issue is coming from.
Important Note: We have introduced video tutorials for step-by-step help to set up our theme and plugins.
You can find them here:
https://www.youtube.com/c/eyecix/videos
Also, could you please connect to live support on Microsoft Teams?
Our Microsoft Teams join URL is:
https://teams.microsoft.com/l/chat/0/0?users=EyeCix Ltd
Note: On Microsoft Teams, direct call only. Thanks.
Alternatively, you can use our ticket system:
Create a ticket here:
https://support.eyecix.com/open.php
If you have already created a ticket, check its status here:
https://support.eyecix.com/view.php
Our support system does not allow more than one ticket per purchase code, so you can ask unlimited questions in the same ticket. Just keep your old ticket ID for future contact.
Hello, i installed the plugin and followed all the steps, i understand you don’t use the XML files system anymore, but with I go to Appearance to import the demo data, the Import Demo Data prompt isn’t there at all. When I go to Appearance all i see is themes and editor. What am I missing?
Hi,
Hope you are doing great.
Important Note: We have introduced video tutorials for step-by-step help to set up our theme and plugins. You can find them here: https://www.youtube.com/c/eyecix/videos
Also, could you please connect to live support on Microsoft Teams? Our Microsoft Teams join URL is: https://teams.microsoft.com/l/chat/0/0?users=EyeCix Ltd Note: On Microsoft Teams, direct call only. Thanks.
Alternatively, you can use our ticket system. Please create a ticket at https://support.eyecix.com/open.php. If you have already created a ticket, then check the ticket status at https://support.eyecix.com/view.php. Our support ticket system does not allow more than one ticket for one purchase code, so you can ask unlimited questions in the old ticket you have created. Just keep the old ticket ID number to contact us in the future.
Best Regards,
MOBILE Device (Android, Iphone) >>> Signup – Registration as Candidate doesnt work if Resume Upload is ON & Required. If it is off then registration works perfectly. You can re-create this by opening your registration URL from any mobile device browser. (not laptop/pc mobile responsive etc) fill out the candidate registration form and select DOC/DOCX/PDF any of this under 1mb and registration wont work. if resume upload is turned off then without resume registration works perfectly. please fix this asap
that is resolved already please check file size
Hey there, you can re-produce it opening the registration form page from Mobile Device and select a resume file ( I tried with 190KB PDF, 31KB Docx file) and tried different files under 500KB. nothing worked. If you have updated the code , I will update the plugin again to re-test. let me know
Hi,
Hope you are doing great.
Comments are not designed for technical troubleshooting, which is why we always request using the official support channels.
Video Tutorials (Step-by-Step Guides)
You can find theme and plugin tutorials here:
https://www.youtube.com/c/eyecix/videos
Live Support (Microsoft Teams)
If you prefer live assistance, you can connect with us here:
https://teams.microsoft.com/l/chat/0/0?users=EyeCix Ltd
Note: Direct calls only.
Ticket Support (Recommended)
Please create a ticket at:
https://support.eyecix.com/open.php
If you already have a ticket, you can check its status here:
https://support.eyecix.com/view.php
Our system allows only one ticket per purchase code, but you may ask unlimited questions inside your existing ticket.
Best Regards,
We’re using WP JobSearch and want to check what is possible around bulk resume upload and candidate creation.
Does the plugin currently support bulk import/upload of resumes (e.g. CSV import, multiple PDF upload, or similar) that will:
Create candidate profiles in bulk,
Attach the resumes to those profiles, and
Make them available in all existing search, filter, and matching tools?
When candidates are created this way, can they be attributed to the uploader (for example, Admin vs. Employer), so that:
Admins can bulk upload resumes and manage that candidate pool, and
Employers can bulk upload resumes and have those candidates treated as their own candidate pool?
We would also like candidates created by bulk upload to not receive any email at creation time. Instead, we only want to communicate with them later when they are actually selected/shortlisted for a position (e.g., via InstaMatch).
Is there any built-in setting or recommended way to disable the initial candidate email but trigger emails later based on a status change?
If these features (especially bulk upload) already exist, could you please point me to the correct documentation or settings? And if not, do you have any recommended approach or add-on to achieve this?
Hi,
Hope you are doing great.
Important Note: We have introduced video tutorials for step-by-step help to set up our theme and plugins. You can find them here: https://www.youtube.com/c/eyecix/videos Also, could you please connect to live support on Microsoft Teams? Our Microsoft Teams join URL is: https://teams.microsoft.com/l/chat/0/0?users=EyeCix%20LtdNote: On Microsoft Teams, direct call only. Thanks.
Alternatively, you can use our ticket system. Please create a ticket at: https://support.eyecix.com/open.php If you have already created a ticket, check the ticket status at: https://support.eyecix.com/view.phpOur support ticket system does not allow more than one ticket for one purchase code, so you can ask unlimited questions in the old ticket you have created. Just keep the old ticket ID number to contact us in the future.
Best Regards,
Can not find anything related to the bulk upload/import resumes. Also the videos are too old and things have changed.
You can use Wp All import plugin for that our theme is already support with that,
Thanks for the reply. I have tried but how to handle multiple records? like education, experience, Awards, Languages etc… Can you record a video where you are exporting a fully filled candidate data with everything and then make changes and upload it. Only single value data is updated.
Hi,
Hope you are doing great.
Comments are not designed for technical troubleshooting, which is why we always request using the official support channels.
Video Tutorials (Step-by-Step Guides)
You can find theme and plugin tutorials here:
https://www.youtube.com/c/eyecix/videos
Live Support (Microsoft Teams)
If you prefer live assistance, you can connect with us here:
https://teams.microsoft.com/l/chat/0/0?users=EyeCix Ltd
Note: Direct calls only.
Ticket Support (Recommended)
Please create a ticket at:
https://support.eyecix.com/open.php
If you already have a ticket, you can check its status here:
https://support.eyecix.com/view.php
Our system allows only one ticket per purchase code, but you may ask unlimited questions inside your existing ticket.
Best Regards,
using elementor, how to use shortcodes? I need documentation, and on your package instructions there is little to no mention on how to use shortcodes. thanks!
this plugin is having difficulty on my site as I use elementor, but based on your release notes, elementor functionality was added long time back. when adding a job in elementor the button to add shortcode is clicked but a white popup appears, nothing in that white box is shown, its not css issue where text is white, please advise.
Hi,
Hope you are doing great.
Important Note: We have introduced video tutorials for step-by-step help to set up our theme and plugins. You can find them here: https://www.youtube.com/c/eyecix/videos Also, could you please connect to live support on Microsoft Teams? Our Microsoft Teams join URL is: https://teams.microsoft.com/l/chat/0/0?users=EyeCix%20LtdNote: On Microsoft Teams, direct call only. Thanks.
Alternatively, you can use our ticket system. Please create a ticket at: https://support.eyecix.com/open.php If you have already created a ticket, you can check its status at: https://support.eyecix.com/view.phpOur support ticket system does not allow more than one ticket for one purchase code, so you can ask unlimited questions in the old ticket you’ve created. Just keep the old ticket ID number to contact us in the future.
Best Regards,
hey there.. I have explored the plugin and looks like it has bugs. on a page where you can view all the employees, the filters are limited. we have custom fields which we want inside the filters but they are not there. also the save candiates doesnt work on page 2 or when filtering the candidates via any sector. i can see the results but unable to save the candidates. nothing happens and page is freezed. we need to refresh the page and it works.
feature/usage guidance: how can i select multiple candidates from listing page as employer and send those to wordpress admin as a list with custom message. single single save candidate doesnt work for next page or when selecting any filter. and I can do one by one candidate save, i need multiple selection and share it with wp-admin. So an employer is asking the admin to share complete details of the candidates. no package is there. resumes are hidden and candidate’s name becomes Candidate_ID+firstName. viewing profile has all the details but resume is turned off. employer asks the website admin to share the full resumes.
Hi,
Hope you are doing great.
Important Note: We have introduced video tutorials for step-by-step help to set up our theme and plugins. You can find them here: https://www.youtube.com/c/eyecix/videos Also, could you please connect to live support on Microsoft Teams? to search in Microsoft Team our Email : info@eyecix.com Our Microsoft Teams join URL is: https://teams.microsoft.com/l/chat/0/0?users=EyeCix%20LtdNote: On Microsoft Teams, direct call only. Thanks.
Alternatively, you can use our ticket system. Please create a ticket at: https://support.eyecix.com/open.php If you have already created a ticket, you can check its status at: https://support.eyecix.com/view.phpOur support ticket system does not allow more than one ticket for one purchase code, so you can ask unlimited questions in the old ticket you’ve created. Just keep the old ticket ID number to contact us in the future.
Best Regards,
Thanks, I have created a ticket. One more thing. the ticket form asks for FPT and Admin details. Should i create a Staging environment and then give you admin access of it with limited/demo data to test? cant provide you the original details of website. I have also shared it on your microsoft teams chat.
you can call us on teams and can share live screen if you can’t share login details
The bug is when you create lists inside saved candidates. and then on candidates page, you press save candidate there is a popup to select the list and then you press save candidate button.. so you change filter or go to next page there is no popup anymore.. but if you dont have any saved candidate list it will save the candidate and you are redirected to main dashboard.
Also, The filters are fixed to Date, Location and Sector, but your demo site has academic level, gender and industry filter. how does this works? i have tried with custom fields to yes and selected everything but it just populates in the result and filters are always those three.
Hi,
Hope you are doing great.
Important Note: We have introduced video tutorials for step-by-step help to set up our theme and plugins. You can find them here: https://www.youtube.com/c/eyecix/videos Also, could you please connect to live support on Microsoft Teams? to search in Microsoft Team our Email : info@eyecix.com Our Microsoft Teams join URL is: https://teams.microsoft.com/l/chat/0/0?users=EyeCix%20Ltd Note: On Microsoft Teams, direct call only. Thanks.
Alternatively, you can use our ticket system. Please create a ticket at: https://support.eyecix.com/open.php If you have already created a ticket, you can check its status at: https://support.eyecix.com/view.php Our support ticket system does not allow more than one ticket for one purchase code, so you can ask unlimited questions in the old ticket you’ve created. Just keep the old ticket ID number to contact us in the future.
Best Regards,
Hello, I wanted to install my plugin on a new web hosting without changing the DNS, but I get “The plugin could not be activated because it triggered a fatal error.” I’m unable to install the plugin. I’ve changed the theme and deactivated other plugins, but nothing works. My plugin still works on the old server with the same URL, but not on the new hosting where I plan to move it. Is there any specific procedure I need to follow?
Dear [derreyfr],
Thank you for reaching out.
It appears that the issue you’re encountering is related to the plugin’s license. The regular license is typically valid for one website, and since you’re moving to a new hosting with a different URL, the license may not be recognized.
Here are the next steps you can take:
- License Transfer: If you are transferring to a new domain or hosting environment, you may need to deactivate the plugin on the old server and re-register it on the new one. This can often be done from your plugin provider’s account page.
- New License: If the plugin requires a separate license for each domain, you will need to purchase a new license for the new URL. Please contact the plugin provider’s support for further assistance if necessary.
Please let us know if you need help with this process or if you have any other questions.
Best regards,
Hi there. We have added login with linkedin. Added the API keys and turned on the button. Now when we tried to register from the linkedin button. Our profile was not updated/created with all the data pre-filled as desired. linkedin has experiences, about section, education etc. can you explain how does the linkedin signin/signup works? or do we need to have more scopes?
linked in don’t provide that data with login with linked-in
How email applicants module works?
All applicants including C.V Attachement will be sent to E-Mail address you mentioned while posting job,
Looks like the Activation Link doesnt share the url it only provides the code. Activation Link 7qtGbyzXXXXXX0aSalbLUq.. Can you please make this correct or share how can we make this hardcoded. domain.com/whatever?activation= and the activation Link code inside it….
No domain will be there that generate spam they need to copy the text and you can change that text to Activation Code
the email doesnt show activation link. just the code. why is that?
reason is that with links its can generate fake registrations,
Hello team, 1/ does it compatible with avada theme ? 2/ i buy the plugin and install it, quickly a lot of russian spam on employer parts , how to stop that 3/ i need some customization, could we discuss about this ?
thanks in advance,
Hello, Nlaustriat,
1. Yes, the plugin is fully compatible with the Avada theme.
2. Regarding the Russian spam issue, you can stop this by enabling Google reCAPTCHA v2. Please follow these steps:
- Go to Google reCAPTCHA Admin Console.
- Click on the + button to create a new site.
- Select reCAPTCHA v2 → “I’m not a robot” Checkbox.
- Add your website domain (e.g., example.com).
- Copy the Site Key and Secret Key after submitting.
- In your WordPress Admin, go to JobSearch Options > API Settings > Register Settings.
- Paste the keys into their fields and save changes.
3. For customization, yes, we can discuss your requirements in detail. Please share the specific changes you’d like, and we’ll guide you on the next steps.
Thanks in advance,
Hello, i continue to have spam registration. I add ther google recaptcha in the API settings menu. Options > API Settings
but i don't find this section : Options > API Settings > Register Settings.i’ve got a menu Register Settings but nothing related to spam and recaptcha.
please help
yes that is in api setting you are correct just enable the captcha that is it
Hello, the plugin suitable for setting up a single employer? Disable registration for other employers, for example…
yes you can do that
