it will be fixed soon, hopefully by tomorrow.

Thanks!

If the functionality is working correctly on our demo, it should also work in your environment. If you are experiencing issues, it is likely due to a configuration on your side. Please share the details, along with screenshots and login information, at team@relayzo.com so we can assist you promptly.

I allready Share Information on your email id and awaiting for reply

Is Any Issue your Team not Replaying

There is not issue with the code we double check it and release the new update with more fixes.

We sincerely apologize, but we are still unable to create templates as the script is not functioning properly on our end. At this point, we are not able to use the system effectively.

Additionally, we are unable to understand the changelog you mentioned. While updates were communicated, there is no clear documentation explaining what changes or fixes were applied.

We had also shared our VPS details via email, but it appears they were not reviewed, as we have not received any response or guidance based on that information.

Moreover, there are no sample or test templates created from your side that we can refer to for validation or testing purposes.

We request your assistance to clarify these points and help us move forward.

Looking forward to your support.

Could you please let us know the subject line of the email you sent? We receive a large number of emails, and having the subject will help us locate it more easily. Thank you

Impersonation can be initiated from the Super Admin panel, and you can return back to the Super Admin account afterward.

Let me explain what is happening. Because I think I may not have explained myself clearly.

The super administrator (superadmin@mydomain.com) creates a customer (customer1@company.com). That customer creates a user for their staff (user1@company.com). And the customer uses the “impersonation” option to log in as the user he just created (user1@company.com).

Well, if you do that, a banner appears that says “back to superadmin.” And if you click on it, you don’t go back to the customer’s account (customer1@company.com), but to the main super administrator’s account (superadmin@mydomain.com). And this is a mistake and a problem, because that customer would be accessing the super administrator’s data.

I hope I have explained myself better.

I look forward to your response.

Thank you for explaining it. It will be fixed in coming update.

When is the update scheduled?

I saw that an update for Relayzo was released today. But this issue has not been fixed. And it is a serious security risk. When will it be fixed?

Also, is it possible for you to update the change log page? I see that it has not been updated with the last four updates.

You are right. We’ll verify the issue and release a new update with the fix, hopefully by tomorrow or the day after.

New update has been released with this fix. Please update your Relayzo.

Updated. This has been corrected. But now, if we repeat the flow indicated, the banner that says “back to superadmin” appears in the customer account (customer1@company.com). And from there, it allows access to the main super administrator’s account (superadmin@mydomain.com). So the security issue remains.

hello?

Can you please send your application detail at team@relayzo.com, thanks

Please check. i already send it to you. i need urgent solution

replied.

Hi. your given solution not working. i have to run campaign ungently so i need support as soon as possible. and i also recommend you to create a platform where we can chat with your support directly not via email. PLEASE I NEED URGENT SUPPORT. I DON’T HAVE TIME

New update has been released. If you will face the issue again, then please only describe the exact issue. Thanks

I updated but that problem is still not fixed. i set campaign for 15 per hour but it’s going 1 per hour. still you guys did not fixed my problem. because of these my campaign are being delay. i told you i need urgent solution.

Hey . When i will get my problem’s solution ?

is this only happen with specific sending limit (15). There is no error in the code we double check everything even we release the new update today with more fixes.

Hey,

I’ve been waiting a long time for a real solution, and honestly this is getting very frustrating.

I already shared the application login details with you earlier. You asked me to test again, and I did. I tested with 20 emails per hour as well, but it’s still sending only 1 email per hour. Nothing has changed.

I’ve been facing this issue for a month now. My campaigns are delayed because of this, and I still don’t have any actual solution. You say there is no issue in the code, but the result clearly shows something is wrong on the sending side.

I waited a long time for your reply, and when you replied, there was no real fix or explanation. Now even my emails are not getting responses. Is this how you treat customers who paid for your product?

Please don’t just say everything is fine. I need a real solution. If something is wrong with my setup, tell me exactly what it is. If it’s a bug, then tell me how can i fix it.

I need this resolved urgently.

This issue may be related to your application configuration or another factor. To help us investigate, could you please share your application login details with us at team@relayzo.com?

I installed the app in cyberPanel but I didn’t have any problem about scheduling campaign at specific time or specific amount of sending, but when I moved to aapanel I ran campaign to start at specific time and send specific amount but I found out that only few emails were sent “1%” when I checked through ssh I found campaign status: “RunningLimit”, did I need to change some configuration in php or what or I need to schedule campaign in the beginning of the hour, I tested sending without limits and it’s working.

Running Limit means you are running the campaign with limit it will divide into hours. If you want to send without limit you can do this.

any reply I’m wasting my time on the app to find out freeze problems, there is no logic in Scheduler, my affiliate manger keep asking me when I will send traffic but instead of focusing on sending, I spent all the days searching for solution, if I want to send extra amount the app should send that amount, imagine I make it to send to 30 email with limit of 30 per hour with 1min delay, it sent 15 in 4 hour, this is waste of time, and the solution in your reply was “it’s may takes hour” if there was good logic in Scheduler I wouldn’t face these problem, and because of that I have to do a lot of work, even when I made limit from added sending server to send 200 per hour the sending froze because it hit the limit, when I rest it the Scheduler froze again (with 600 contact with 200 limit in 4 hours the campaign should be done but instead of that it’s sent only 219 and froze for 4 hours), this really make me disappointed, cuz I tried all solution but nothing worked and leaves me with one solution to ran it without limits and this hurts my server and my IP, and it may cause blacklist, please I need to solve the problem.

If you will share your relayzo info with us we can schedule a test campaign for you

I already sent you my login info a month ago

alright.

I’m waiting for your reply to solve the problem it’s been 2 days since I sent you email you are doing great job replying on comments but emails not, as I told you I’m wasting my time waiting for your reply after I installed everything, cron jobs, permission, timezones nothing worked for the scheduler freezing problem, and all of this because of your last update, even when I clicked to run campaign without limits nothing worked. as your policy codecanyon told you need 2 days to reply to the emails then I receive the right to answer and fix my problem

New update has been released. If you will face the issue again, then please only describe the exact issue. Thanks

hello, right Relayzo is NOT installed or running on my domain. I need to do a fresh installation but your system thinks the license is already in use on the same domain where I want to install the app, now I’m stuck in installation page. Please reset/deactivate my license from your server so I can complete the installation. (I uninstalled aapanel from the server that I was hosting relayzo app so I can fix limit problem by using another control panel). please I want quick solution I wasted the all weak trying fixing problems, pleas rest my license so I can install the app, cuz your system thinks I am using the app while in the same domain I’m stuck to install it in the same domain.

I has been fixed and replied your query.

We could not find a record for the provided license key and domain.still showing same

hello..still not resolved

We have replied to the email. If this is not your issue, could you please forward your most recent email to us? Thank you.

i m keep emailing u for past 1 month ..the issue is not solvinf , and also new issues are arising whenever u bring the new update too

Adding Warm up plan also not possible , Th UI issues is present , the warm is default 1.1 x unable to choose others . check that bug too

We will release the new update this weekend about fixes and few more features.

Waiting eagerly to see clear system

New update has been released. If you will face the issue again, then please only describe the exact issue. Thanks

Can you please make sure, your mysql User has the correct permission for the relayzo DB?

yes as i mentioned earlier

“i cross checked username, database name and password many times but it keeps giving same error”

do you have any ticketing portal etch where i can create a ticket and give you ftp and database access?

thanks

Can you please share your cpanel or server creds at team@innovteams.com

i did send email yesterday, any update on this?

today i sent email to this same address asking for update, but email bounced back with error “Your message wasn’t delivered to team@innovteams.com because the domain innovteams.com couldn’t be found. Check for typos or unnecessary spaces and try again.”

since your site is down and email is bouncing back so i tried few things in the meantine, i tried putting it on different server and somehow it worked (it had same php version and other required extensions etc), but now when i try to add group under delivery server it says “An error occurred while trying to access the create group page. Please try again.”

any idea how to fix this?

are you going to respond or should i contact envato support to get refund?

We apologize for the delay. Our website and email servers were down over the weekend, but the issue has been resolved. We are now actively addressing all queries

still no response, how much longer will it take for you to respond?

Can you please send your hosting info at team@relayzo.com

are you freaking kidding me? i sent it many days ago!!!!

if you cant even manage emails then refund my money, pathetic experience

sent it again now, tell me if you need me to send it again after few days to a new email address, pathetic