2875 comments found.
My support period has expired, but I need to install the product on my domain. When I attempt to install it, I receive an “Invalid purchase code” error, even though I am using the correct code.
Since my support has expired, I’m unable to create a support ticket. However, I believe this issue is not related to support and is instead a general problem affecting installation. I kindly request your assistance in resolving this as soon as possible.
I have two licenses, and both are showing the same issue.
You can share the license and the details by using this message box here https://codecanyon.net/user/affiliateprosaas
hello any one here. Still no response. We need to install the script urgently
You can share the license and the details by using this message box here https://codecanyon.net/user/affiliateprosaas
Already shared yesterday through this channel and email also but no response
So keep checking your mailbox for our support’s reply. The comment page is not for support requests.
2 Days Passed, still no response on my mail. My purchased code still showing invalid.
Our support team is only available via the ticket system, but your email was already replied to 3 days ago. Check your spam folder or reply only via the ticket system or create a new ticket.
Yes 3 days ago replied to me and ask for FTP details. i have already share FTP credential 2 days ago. After that no reply found. i have check carefully of my mail. Brother, my purchased license is not working, showing Invalid. in this case if i getting in long pending then its very sad.
i have 2 license and both are getting same. is it a fun?
Ping back only to the email you got from our support.
Please check your mail
If you replied so our team will respond to you once they receive it.
Why is your support team not solving the issue and just sending me in circles again and again? I purchased 2 licenses, and even though both licenses are valid, during installation it still shows “invalid license”, for which I still haven’t been able to install the script.
Your team asked for my FTP details, I provided them. Now they replied saying their general team cannot access FTP and asked me to log a ticket or provide full cPanel access. Why should I give full access to my production system? Are you joking?
My support has already expired, so I cannot raise a ticket. In that case, why should I have to purchase support again just to raise a ticket? I have read all Codecanyon policies. So without creating unnecessary complications, please fix my issue.
I have already tried on 3 different hostings. All of them show the same invalid license. So please correct this issue—otherwise I will proceed with legal action.
This is how item support works on envato. To get support you must hold a valid support. Renew your item support and create a ticket for the issue you are facing on your domain.
Hello brother, license not working is not item support. its your issue. so you must obey to solve it.
Your script can not functioning to verify license, its your matter. Please read carefully my message.
Can you imagine—it has already been 11 days, and I still can’t install the script because your application fails to validate any valid license key. This is extremely strange, and I don’t understand what your team is doing. For the last two days, there has been no response from your side, even though I have already shared my full server (cPanel) details.
You asked for FTP access—I provided it. Then you asked for cPanel access—I provided that as well. But it has now been two days, and there is still no reply from your team, and the problem remains unsolved.
We apologize for the delay, but as we explained, the only reliable way to receive help is by creating a support ticket. Our team assigns top priority to clients who pay for support. Since you do not have active support, your request is in a lower-priority queue. Additionally, relying on the mailbox means messages can get lost, which never happens in the ticket system. Please continue to be patient, and the team will respond to your ticket as soon as possible.
What apology and why define this as top or low priority? Your code is not functioning in that case why i pay for support? Is it not like as chitting for extra income?
Can you please explain that, really i am expecting support for my lacking? So why i pay for?
Okay, i see that in legal way.
Let’s be precise here. Item Support is a paid service on Envato that covers the time and expertise required to troubleshoot individual server issues, such as the one you are facing.
You are currently unable to open a ticket in our official system because your support period has expired. Instead of renewing support to get proper assistance, you are sending messages via the general contact form/inbox.
We are not ‘cheating’ anyone. We are simply prioritizing clients who have active support and follow the official protocol. Investigating your specific server (FTP/cPanel) is a time-consuming task that falls under paid support. We are willing to help you as a courtesy, despite this, but you must understand that requests sent via email/inbox take much longer to process than official tickets. We will check your details when our team is available.
I am completely agree with paid Item Support if I have any individual issue. 1) but completely disagree with this statement that “expertise required to troubleshoot individual server issues” , because I am sure, this is not an individual server issue. I have tried from several server and using several domain but result is same. even i am using world most famous hosting Namcheap , hostinger but issue is same. So is it my issue? If so, then how my other two source code that purchased from Codecynon are working from same hosting smoothly?
2) Remember it has been 13 days expired , What kind of prioritizing it is? i have purchased the item with money , not free of cost. And i am unable to installing this code for your blocker, in every domain license showing Invalid. why do I pay? i will pay in case of my any leaking as I can’t understand how to install, how to create a database or how to configure etc.
3) From the installation page is completely showing that Server status is perfectly okay with all details but valid Purchase code is showing invalid. Then i don’t know why you are saying it is a server issue?
Hello, anyone alive here? Please clarify me will you solve my issue or not. yet no one responding on my mail, i have already share FTP details and also a cpanel details to check it ,but no response.
For your more information, i have collect your old script and try to install it with same license from same server and this time license verification getting okay. now what you say. is it my hosting/server issue? bro it is your verification system issue on your new code. so now i have enough evidence against to you. you have already pass my 17 days. how long i need to wait ? i dont know
Thank you for reaching out!
To ensure you receive the quickest and most effective help for any technical issues, questions, or concerns, please open a ticket on our dedicated Customer Portal:
https://affiliatepro.org/customer-portal/
⚠️ Important: Our specialized support team works exclusively through this portal and does not monitor general emails, public reviews, or comments for technical issues. Please ensure your support license is active.
We look forward to resolving your issue quickly through the proper channel!
Best regards
you are continuously saying same reply. we have already a mail communication on going where no one is replying now. they ask for FTP access and i have already shared it. After that no one are not replying. requesting your assist regarding this.
My issue is not related to my personal support. it is your license verification issue. Your system unable to verify my valid license. Please go through previous comments
This is our last reply to this comment, which is very out of our support scope, but because we care about our client, we are replying here now for the last time.
We checked, and our support team did a favor for you by asking for the FTP details 5-6 days ago, which you never sent. Just reply to the same email conversation with the full FTP details, and they will check what they can using the FTP. It is also better and faster to send Cpanel, whichever one is sent. Send all details to the same conversation, and it will be tested.
Strange and what a funny story. instantly i have shared details of FTP and cpanel details on that mail. please check my attachment https://ibb.co.com/bMnpV00x
Send a new contact us form with all details from here: https://codecanyon.net/user/affiliateprosaas
Create new one with all details, check and solved the issue.
Hello, I still haven’t received any response to my last new contact.
I believe I have identified the issue. accordingly to this my Regular License is working correctly. now i only need help with my Extended License.
Please assist me in removing the old domain that is currently bind with this Extended License.
We didn’t got any mail from you yet. Check your mailbox functionality.
This is really unacceptable. My mailbox is completely fine. I use Gmail, and all emails are being sent and received without any issue — I even receive your reply emails. So there is no problem on my Gmail’s side. I believe you need to properly check your inbox functionality.
Also, I didn’t just send emails — I created new contact requests through Envato profile as well. Are you saying you didn’t receive those either? What kind of situation is this?
Honestly, I am completely exhausted from going back and forth with your team over this issue. Please stop asking me to check email threads — I don’t understand what you’re trying to imply.
All I’m asking is this: please release/remove the domain that is currently active under my Extended License in your system. I am installing the script on a new domain and I do not need any further assistance beyond this.
This has gone on long enough. I have provided all my details below. Please close this chapter here.
Envato User : envatocode0 email: envatocode0@gmail.com Last digit of Extended License : XXXXX-72ea1d1c2c88 – 10 Jul 2023 EXTENDED LICENSE
Only now we got your mail and reply to you and your mailbox return an error: https://prnt.sc/VaGHL8n2WaL-
Yes, now working.
I would like to share a suggestion, that the error handling logic in your script is completely wrong and due to this mistake, we have faced a lot of hassle over the last 20 days.
The main question is: for this issue, should the error message be “Invalid License Key” or “License Already Used”? It should be “License Already Used”.
I was able to identify the issue only when I directly called the API using my license key via curl and received the response: “License already used in other product.”
Otherwise, this problem would not have been resolved.
So I hope that you will change the error message logic before anyone else has to face the same trouble again.
There is no error with our item, which has been running for many years for thousands of clients. To identify the issue on your domain, you must contact the support team via the ticket system and provide everything they ask for. Since you are not interested in paying item support per the envato item support policy, and you are trying to manage it for free from here, as we already told you 20 days before, this way will not work.
This case ended here and no response will continue over here in our comments page. If you face any type of issues, use the official correct way to get support like all our clients. Best regards.
And a simple thank you will always be great to say that we solved the issue for you for free without you to use the official envato support item way.
Hi, small question. what are categories for? to organize different business fields? or it’s another use? Thanks for your quick answers
Hello, the categories in the campaign section are to organize campaigns better, and the same about the local store.
Hello, I have noticed a HUGE flaw! Is it intentional that real names are displayed to everyone under reports, or can this be turned off? It is not acceptable that every affiliate member can see real names. Basically, no names should be visible at all, or if they are, then only the ID! Thank you. https://ibb.co/rGnL1SKv
My suggestion here would be as follows:
Admin area: Full name Full username Flags Export = real data
Partner area: Partner name = HASH ID (e.g., u_91a2bc33) Username = anonymized with asterisks (e.g., m*0) Flags visible Export = anonymized Excel/PDF anonymized JSON anonymized
And it should also be possible to anonymize IP addresses, at least everything related to partners or affiliates, as this is none of their business. At least under My Orders under Country’s and Logs!
https://ibb.co/tw8bhjXM https://ibb.co/Fqk18Z0J
But everything can only be removed or anonymized in the partner area; this does not have to be the case in the admin area! This is about the GDPR!
Thank you for your comment and for sharing your insights.
If possible, please open a support ticket so our team can review this properly and handle it in an organized way.
If you prefer not to open a ticket, we will forward your request to the support team, and they will check it and take action if needed.
Thanks again for your feedback.
Hello, I am unable to create a ticket, it has expired, but since this is a general error regarding data protection, etc., I believe you should follow up on it and adjust it anyway.
Let’s put it this way, forward it and try to solve it in accordance with the GDPR, such as anonymizing names and IP addresses on the partner and vendor or user side. All of this should only be accessible to the admin without anonymization, but not to the users.
This is feedback and not necessarily a support case 
Thank you for the clarification.
No problem at all — we will forward your feedback internally and review the GDPR-related points you mentioned.
Anonymizing names, usernames, and IP addresses on the partner and vendor side (while keeping full data visible only for the admin) will be evaluated and handled accordingly.
Thanks again for bringing this to our attention. Your feedback is appreciated.
hi. my friend buy this. and the admin user password can not work, how to change this from phpmyadmin?
Hello,
Ask your friend to create a ticket, and our support will help him.
https://affiliatepro.org/support/
done . thank you. my mistake.
All is ok. No issue.
is it included apps mobile?
Yes, it includes the free mobile version 1 https://affiliatepro.org/mobile-app-free-edition-features/
We also have version 2, which is a paid version: https://affiliatepro.org/mobile-app-premium-edition-features/
Can I add cashfree payment gateway.
You can add anything you need by using the payment API
Does AffiliateProSaaS have feature to restrict product purchase or access by membership segmentation (i.e., to make certain items available only to certain user)? Without being subscribe to certain/paid membership class through the membership module, they will not be able to benefit/qualify to purchase certain ítem in the cart which will be for higher tier members or even participate in some Campaign type that will be reserve for paying membership class.
Is this already possible?
AffiliatePro SaaS includes a membership module, but it’s only used to ensure vendors/affiliates maintain an active plan before they can access their dashboard, and to limit the number of campaigns or products a vendor can publish. The store/catalog side does not have any logic to mark an item as “Gold members only” or to block checkout based on membership tier, nor can we restrict a campaign to a specific plan out of the box. If you need tier-based product access, we’d have to build a custom extension that tags products/campaigns with allowed plans and enforces that during listing, add‑to‑cart, and checkout.
Thanks for reply, i have private messaged you to discuss the custom extension
Our team will reply to you soon.
Hello, does AffiliatePro SaaS aside the standard commission feature have Gamification features to give special rewards/incentives for meeting specific targets which is extra/addition to standard commission to encourage affiliate to do more?
Also i noticed your API doc https://demo.affiliatepro.org/api-document has been unavailable.
You can always add extra commission to any affiliate from the admin side users list.
API is available here: https://demo.affiliatepro.org/api-document
Thanks
Hi. I wanted to congrats for ver 13, and ask about WHMCS integration bridge. I asked for that several months ago and you said you will work on it, is there any progress? any release time? Thanks
I’ve not been able to get clarity on how the LMS work, can you explain or Is there a documentation on how the LMS features works?
LMS is an option that allows you to sell video courses to students or anyone else, who can then view them on their client dashboard. You can also test it from the Script Store module by adding a new product and choosing the LMS type.
https://affiliatepro.org/kb-article/cart-mode-add-product/
When you say “view them on their client dashboard” , which client dashboard are you referring to? dashboard in AffiliateProSaaS or external dashboard?
On the store module https://demo.affiliatepro.org/store/login
awesome, thanks. where can i see API documentation?
No need for any API. Just add a new product with an LMS type and buy as a store client, and test it.
I know, i just want to know where your API docs is so that i can know more about the API and what is possible with API for integration with external systems
Thanks. I just sent you a private message.
You are welcome.
Hello, i was one of the early purchaser of this app many years ago, now years later, there might be opportunity to use it, therefore my question:
I have a situation where admin will create tasks which are to be completed by Affiliates, and as affiliate complete the tasks, admin or a designated reviewer will review and accept the completed tasks by each affiliate at which then payment is made/credited to the affiliate wallet for the completed task. When admin/reviewer reject any tasks, the affiliate will not be paid.
how can AffiliateProSaaS help with this, i mean can it handle this 2 process or if another system is handing the task part, can AffiliateProSaaS handle the affilate crediting?
how can if admin approve a completed task, for the affiliate to be credited, is there a method for this?
Hello,
The script does not have a tasks module, but it can be developed as a custom job.
how can we discuss this, I will like to get an indication of cost.
Sure. Ping our support here https://codecanyon.net/user/affiliateprosaas, give full details about what you need, and get a price.
I am not able to ping you or open a custom job ticket because my support has expired and by the way I am not requesting for a free support, I am trying to see if this solution can serve my need, so i should not be forced to renew support license when i am not sure if i will be using this solution yet. So below is my need:
I think AffiliateProSaaS already have support for Affiliate wallet but I’m not sure if AffiliateProSaaS already supports Vendor Wallet. If not, i need a vendor wallet in system where sales from vendor product is credited and also where Vendors themselves can credit fund and affiliate payment will be deducted from this Vendor wallet.
In summary, i want Vendor to fund/add money to their Vendor wallet in AffiliateProSaaS, then affiliate commission will be deducted from vendor wallets. This is needed in a situation where Vendor wants affiliate do promotions/campaign on a CPA/CPM/CPC basis and not product sales or even in situation where digital product is free (zero cost) but Vendor needs affiliate to help promote the free product, in this case, affiliate commission will be deducted from Vendor wallet.
Is this already possible or does this need custom job?
If custom development is needed, what will it cost to develop this feature?
You should have received this through your Envato email, you can respond to me about costing through email.
No one is forcing you to renew your support. We sent you a direct link that you can just drop your message from our envato profile page by using the mail message box on the right side of the profile page, and this is a free contact us and not by creating a ticket.
https://codecanyon.net/user/affiliateprosaas
ok, apologies for the confusion.
Hi, you said I have to ask each question in one ticket but now I have 7 open and 1 answered ticket. Please I really need these answers I have a meeting with sponsor tomorrow.
You asked to renew support , we did , If we succeed we will be the first here and I promise we will buy more licenses to support project and to thank you + 5 star review. We appreciate if you can answer faster. Thanks
Thank you for your message.
Please note that by Envato’s support policy, our official response time is 3–5 business days, and we always do our best to reply sooner when possible. Creating separate tickets for different subjects is completely fine — however, it does not shorten the overall response time.
Also, our support quality is never influenced by ratings or promises. We treat all customers equally and provide the same level of service, regardless of reviews or personal requests.
We’ll continue assisting you through your existing tickets in order, according to our standard procedure.
Best regards,
AffiliatePro Support Team
Hi, I’m sorry I’m saying here but I really need quick solution for 1 ticket (TKT-E41BF999) , can you please process this one ASAP? I need to start modification. It’s about showing date and didn’t make a single bug but to be sure that nothing is changed after update to 13.0.0.4 . Thanks and sorry again
Keep following only your ticket please. Comment page is not monitoring by support team at all.
I understand. I’m was asking for a favor to tell them process this one now, because I need to start modification tonight, it’s important. Thanks
Our support team can only help with how to use an existing feature and with reporting bugs. That’s all. Our support team is not able to serve as your project development environment; this is outside our support scope.
We are happy that our item is a good start for your business and wish you the best of success.
Can it be the problem that we installed script on subdomain? Do I need to deactivate first to install on main domain?
Please create a ticket to our support team
And where does openAI helps? can it create banner images inside script too?
How can I reset my password if the email for the admin user is not being delivered?
Please create a ticket to our support team
still dint use the app till now… can i connect 3rd party crm with this app using rest api or any other means
Your question is not clear.
see i use crm for all other purpose, so now can i connect / integrate AffiliatePro with that 3rd party CRM, so that i can get affiliates data into 3rd party CRM… so that i can manage all at my CRM
like using rest api / api etc…
The system has an api for the user side. It’s available in the admin panel menus.
Hi, you’re always quick in answering and I love that about you. Sorry but I need to start modification and I want to be sure everything works before it. I really appreciate if you can process ticket #5657 ASAP. I’m losing time. Thanks
Thank you for your compliments. Our team will reply to you ASAP.
Hi, I downloaded and installed latest version and set permission to 777 for version file but the system shows version 13.0.0.0 , is it ok?
Hello, please create a ticket for our support team at: https://affiliatepro.org/support/
Hello AUTHOR. The script AffiliatePro SaaS seems interesting and I expect to buy it soon. For now I need some clarification: a) Can it be installed in one domain and be integrated to one or more systems hosted in other domains? b) Does it allow adding custom modules? c) What features are exclusive for Extended licence? d) My system already has a user table with registration and login access system. Does your script come with its own user table? If yes, how these 2 tables and sessions will work together? Regards, Celestino
Hello,
A. Yes B. Yes C. Extended license allows you to use the membership module. D. Yes the script is php self hosted and not like we plugin.
Thank you for fast answer.
Most welcome! Hope to see you our client.
Buying Extended License after the Regular License requires full payment or just the difference?
Full payment and then can create refund request for the regular license from envato.
Thanks for the clarification.
You are most welcome
i have downloaded 13.0 version as the automatic update was shown in admin earlier. now the new update 13.0.1 is not showing in admin for auto update. may i know the reason, it was mentioned notifications will pop for new updates.
Please create a ticket to our support team. Thank you,
My support is expired. Kindly let me know if I need to manually install the updates for new version or it’s automated. I cant find the new version available in my admin panel(previously it showed as new update available for 13.0.1).Please tell me if I had to do the update manually from 13.0.1 to 13.0.2. Messaging here will help the other users also. Thank you
Updates are done only manually and all instructions are available in the version package you have to download from your codecanyon account. For any other support questions, you must create a ticket.
My current updated version is 13.0.0, now the latest is 13.0.2 I didn’t download 13.0.1, can I directly install 13.0.2 from 13.0.0. I don’t find option for 13.0.0.1 from the package downloaded.
Yes
Inspite of new installation, in admin panel it only shows current version as 13.0.0.0 not 13.0.0.2? Even in system updates it’s showing as 13.0.0.0. please check for error at your end. Please don’t leave your customers confused like this. I have completely deleted my previous data and installed the new package. Hope you resolve the issue soon.
Our support team is available only on the ticket system.
Hello, after update, I register few vendor account, posted some campaigns (banners) and few affiliates generate some click but doesen’t work. No change on the reports. No commissions per click generated to affiliates.
To understand better, I run meta ads campaign with affiliate market link as target.
In few hours I generate over 100 clicks but no commission earned.
Please create a ticket and provide all details to our support team.
I do not have a valid license for support. I purchased an extended license for the script. But the support license expired. I think this is an must feature of the script.
It came with every type of license. I tried to open an ticket on your website but I cannot because License (support) is expired.
The support team available only in the ticket system. We can deliver a general message to them if this can help you.
Yes, this can be great! Thank you!
You can deliver the issue.
Hello, any news? Thank you!
You can contact our support team directly and get all the information you need. Here ia not possible to run support queries.
As I say the support license is expired, but this is one of the main feature of the script. Can I have a bit of help from your support team? I mean, I never used support untill now. I paid 2 licenses.
Support policy is set and designed by the Envato team and not by us so we are following envato policy as Envato authors. Please renew your support and create a ticket for the support team with your issues.
Ok, I purchased a support license and I submit a ticket. I wait the answer. Thanks!
You did a very good step. Our support team will reply to you ASAP.
