57 comments found.
Is there new update coming? Long time waiting.
Can I get a discount
Application are install but chatbox not working we do not properly setup superwiser setting given unexpeted error
Hi Abhishek8252,
Thank you for reaching out.
Our support team has already responded to your ticket #SP-3276; however, we did not receive a reply from your side, and as a result, the ticket was automatically closed.
Please note that this comment section is intended for pre-sales inquiries only. For technical issues such as the one you are experiencing, we kindly request that you submit a support request through our official support channel so our support team can provide timely and appropriate assistance.
Thank you for your understanding. We appreciate your cooperation.
Best regards,
Spruko-Sales
Can admin not create coupon code for users? I dont see that in admin panel and that should be there so some users can be given coupon code for discount on a plan.
Hi ToshSharma,
Thank you for your question and for sharing your feedback.
At the moment, there is no separate coupon code creation module available in the admin panel. However, the system does provide the ability to apply discounts directly to individual pricing plan packages, allowing you to offer reduced pricing to selected plans as needed.
We hope this clarifies the current functionality, and we appreciate your understanding.
Best regards,
Spruko-Sales
Thanks for your response. Coupon code creation should be added in this as this is a SaaS business and Coupon code creation will really help.
Hi ToshSharma,
Thank you for sharing your thoughts and the suggestion. We understand how useful coupon code functionality can be in a SaaS setup, especially for running promotions or offering selective discounts. Your feedback is noted, and inputs like these help us evaluate areas that can improve overall flexibility and usability of the platform.
Best regards,
Spruko-Sales
Okay, i wish you good luck and i hope such features to be added in added in next update.
Hi ToshSharma,
Thank you for your kind words and encouragement.
We truly appreciate you taking the time to share your expectations and suggestions. Feedback like this is valuable to us as it helps guide future evaluations and improvements. As the product evolves, we carefully review such inputs while planning upcoming enhancements.
We’re grateful for your interest and support, and we look forward to continuing to improve the platform over time.
Best regards,
Spruko-Sales
Thanks for your response, have you decided when will this update be done?
Hi ToshSharma,
Thank you for following up.
At this stage, a specific date for the next update hasn’t been finalized yet. The update timeline depends on internal planning, testing, and prioritization to ensure stability and quality. As soon as things are clearer on our end, progress will move forward accordingly.
We appreciate your patience and understanding.
Best regards,
Spruko-Sales
Thanks for clearing, i look forward to next update.
Hi ToshSharma,
Thank you for your understanding. We truly appreciate your interest and look forward to sharing improvements in the future.
Best regards,
Spruko-Sales
I would suggest you to add multibrand support feature.
Is there planned update now?
1. Do we need to buy for each addons like chatbot addons, whatsapp addons? 2. Does it works with regular whatsapp account / non business whatsapp account?
Thanks
Hi xerves,
Thank you for your questions.
1. The chatbot and WhatsApp features are not separate add-ons. They are core features of the application and are included as part of the product itself.
2. For WhatsApp integration, it is mandatory to use a fresh phone number. WhatsApp does not allow previously used numbers (personal or business) to be reused for Business API integration. Therefore, the number must not have any prior WhatsApp association to complete the setup successfully.
We hope this clarifies the requirements. Thank you for your understanding.
Best regards,
Spruko-Sales
Are you guys working on next update?
Hi shrig2,
The most recent update was released on 21 November 2025. At the moment, our development team is engaged with other ongoing projects. Once they are available, work on the next set of updates will be planned accordingly. We appreciate your patience and understanding.
Best regards,
Spruko-Sales
Ok, update on some recent user demands. After next update i will also buy this.
Hi shrig2
Thank you for the update and for sharing your thoughts. We appreciate your interest and will continue working on improvements in upcoming updates. You may proceed with the purchase once the update is released, and we look forward to having you onboard as our customer.
Best regards,
Spruko-Sales
Looking forward to next update. I have one question as well: why live chat saas has half the price of live chat script. SaaS scripts have more price normaly.
Hi shrig2,
Thank you for your observation and for sharing your thoughts. Pricing is something we review carefully from time to time based on multiple factors, and we are currently in the process of reassessing our item pricing. Any adjustments may take a little time, and relevant changes will be reflected accordingly. We appreciate your understanding and continued interest.
Best regards,
Spruko
Thanks for your reply. So is it going to increase or decrease? If increase any idea how much and when is the next update planned. I am asking this so i can plan my purchase accordingly.
Update on my last question.
Hi shrig2,
Thank you for your follow-up and for explaining your concern clearly.
At this stage, any pricing adjustments would typically align with major updates or feature enhancements. As the latest update was released quite recently, the next update will require additional time for collecting requirements, preparing a roadmap, and implementing changes, so we’re unable to share a specific timeline at the moment.
We appreciate your understanding that both update planning and pricing decisions depend on multiple factors, and any confirmed changes will be reflected transparently once finalized.
Best regards,
Spruko-Sales
I understand your pricing strategy but live chat script costs more while saas costs less which is strange. I want live chat script not saas so that can be priced lesser than this.
Hi shrig2,
Thank you for sharing your perspective.
At the moment, the Liva Chat standalone application is priced lower than the Liva Chat SaaS version, as both are positioned differently based on their usage and deployment model. Pricing is structured according to the scope, licensing, and intended use of each version rather than a direct comparison between script and SaaS labels.
We appreciate your feedback, and pricing structures may be revisited over time as the product evolves. Your input is noted and valued.
Best regards,
Spruko-Sales
can i use script on multiple sites with extended license
Each license can be used for one domain only.
Hi there, I’m interested in the voice calling option via the live chat widget. I have a few questions:
Is concurrent calling supported? If so, how many concurrent calls can it handle?
Can multiple agents handle calls simultaneously?
If so, is there automatic routing to available agents, along with KPIs, statistics, etc.?
Hi tantess12,
Thank you for your interest in our application.
Regarding your query:
1. Concurrent calling: Yes, concurrent calling is supported. We have successfully tested the system with more than 10-15 concurrent calls, and it is capable of handling a significantly higher volume as well.
2. Call model: The application supports one-to-one voice and video calling. This means a single agent can be connected with only one customer at a time. When a call is initiated from the customer side, it is broadcast to all available agents who are not currently engaged in another call.
3. Analytics and logging: At this stage, we do not store detailed KPIs. However, the system does log agent activity, including whether each call was answered, rejected, or missed.
Please let me know if you need any further details or clarification.
Best regards,
SPRUKO-SALES
I am interested in using the script as a full SaaS platform. However, the Extended License price of $999 is extremely high compared to the standard pricing on CodeCanyon.
To be honest, this price point is likely one of the main reasons the item has low sales, especially considering that most SaaS-oriented products offer their Extended License between $150 and $250. Also, the item currently has only 3 reviews with an average rating of 3.67/5, which makes the $999 price difficult to justify from a buyer’s perspective.
Additionally, the stated response time of up to 5 business days is quite long and may discourage many potential buyers who expect faster support—especially when purchasing an expensive Extended License.
A realistic and market-aligned price for this type of product would be around $200. If you can adjust the Extended License to $200, I am ready to purchase immediately.
I would appreciate your reply as soon as possible.
Hi hilalos,
Thank you sincerely for taking the time to share such detailed and thoughtful feedback — we truly appreciate the perspective. Regarding the Extended License pricing, it is set based on the overall scope of the system, the development efforts behind building a complete SaaS-ready platform, and the continuous updates and maintenance it requires. While we understand your concern, the current pricing remains as listed. That said, your input is valuable, and we will keep it in consideration as we review future pricing strategies.
About the reviews, we would like to clarify that out of the three ratings received, only one is negative. Even in that case, the feedback was related to a misconfiguration during the WhatsApp setup. The user had difficulty following the integration steps. The dissatisfaction raised in that review is not due to a product issue but rather due to misconfiguration and misunderstanding of the documentation provided.
Regarding the support window, the mentioned timeframe is simply the maximum expected duration. In practice, our team responds much faster in most cases. We always aim to assist users promptly and ensure they can set up and use the system smoothly.
We truly appreciate your interest in using the script as a complete SaaS solution and your thoughtful observations. Your input is valuable, and we remain committed to improving the product in line with user needs. Thank you for your understanding.
Best Regards,
SPRUKO-SALES
I have purchased this and i hope you make this product even better. I have a question: Can we turn off video, voice call option for a user? I have few suggestions: More improved homepage design of website and i see this is not fully mobile optimised. Second: AI agent should be added for tickets as well with option to set unlimited AI for tickets or charging AI for per resolution as most helpdesk like freshdesk, zendesk, intercom charges per resolution. These two things should be added in next update.
Hi ToshSharma,
Thank you for your purchase and for sharing your valuable suggestions—we truly appreciate your interest in helping us improve the product.
Regarding your question, yes, you can disable both voice and video calling. This can be managed directly from the Live Chat → Live Chat Settings, where you can enable or disable these options based on your requirements.
We also appreciate your feedback on improving the homepage design, mobile responsiveness, and enhancing AI capabilities within the ticketing system. These are meaningful suggestions, and feedback like yours plays an important role in shaping the direction of future enhancements.
Thank you once again for your thoughtful input and support.
Best Regards,
SPRUKO-SALES
What have you planned in next update? If yes have you started working on this as few things i had told earlier, sooner it is added better it is.
Hi ToshSharma,
Thank you for your continued interest and for taking the time to share your expectations.
At the moment, we are in a general evaluation phase, focusing on overall stability and long-term direction of the product. While we continuously assess different aspects internally, there is no finalized roadmap or committed timeline for specific enhancements in the upcoming update. Any decisions regarding future improvements will be made carefully and announced only once they are confirmed and ready.
We appreciate your understanding and patience, and we’re grateful for the confidence you’ve shown in the product as it continues to evolve.
Best regards,
Spruko-Sales
Hi i am insterested to buy this LivaChat but when i was testing i found a strange behaviour that i want clarity from you…
Basically our moto is to use AutoBot flow along with capturing data of lead that is live on chat. But if i type anything in chat window the lead form comes. And after filling that the BOT completely disappear. Basically it should be that after lead details are capture the bot flow should continue. but somehow there is now way in Flowbuilder in backend to trigger to map when to show lead form and when submit button is clicked where to redirect into botflow… Also i tried to find where the lead form is coming. couldnot find to customize the same.
so kindly help us understand how to use the chatflow and link it seamlessly with lead form. awaiting quickly reply to take future action…
Hi redhomix,
Thank you for sharing your detailed observations.
To clarify the workflow: the chat flow is displayed only until the customer initiates a message through the live chat popup. Once they send their first message, the system automatically shifts the interaction to the agent side, which is why the chat flow no longer appears at that point.
The lead form fields you mentioned — such as name, email, and phone — can be customized from Live Chat → Live Chat Settings → Live Chat Popup Fields. Please note that these settings are restricted in the demo environment, so customization options may appear limited there.
You can also manage and customize the chat flows shown during the initial chat window launch by navigating to Live Chat → Chat Flows.
If you’d like to understand the product in more depth or need assistance before purchasing, you can reach us anytime at sales@team.spruko.com.
Hope this helps, and thank you for your interest.
Best Regards,
SPRUKO-SALES
saas version work in regular license ?
Hi seoamazon24,
Thank you for your question.
To choose the correct license, it mainly depends on how you plan to use the SaaS version. If the project is for your own internal use, one type of license may be sufficient, but if it will be offered as a paid SaaS service to customers, the requirements are different.
Envato’s guidelines for Regular and Extended licenses are clearly explained in their official terms here: https://themeforest.net/licenses/terms/regularYou can review this page to understand how licensing applies when a product is used inside a SaaS platform—especially when payments or subscriptions are involved.
We hope this helps you make the right decision based on your use-case.
Best Regards,
SPRUKO-SALES
Is this the best price or will decrease further this black friday? Is installation included in purchase?
Hi Shrig2,
Thank you for your interest in our application. We can assure you that this is the lowest price you will ever get for this product. After the Cyber Sale ends, the price may increase further. This is the perfect time to acquire the application and take advantage of the best deal available.
Regarding support, installation is not included in this package. However, you may contact our support team for further assistance—they will be happy to help you with the installation process.
Thanks for your reply. Last couple pf questions. Does charging users possible in regular license? What other api are needed after i buy this?
Hi shrig2,
Thank you for your questions – happy to clarify.
Regarding licensing, whether you can charge your users depends entirely on the way the product will be used within your business model. Envato provides detailed guidance on how Regular and Extended licenses apply to SaaS products, especially when subscription payments or paid access are involved. You can review their official terms here for clarity: https://themeforest.net/licenses/terms/regularThis will help you determine the appropriate license based on whether your users will be paying to access your service or features.
Coming to the APIs you may need:
WebSockets
• If you choose Laravel WebSockets, no Pusher subscription is required.
• If you choose Pusher, then a Pusher subscription is necessary.
AI Training & Responses
• For AI chatbot training (using URLs/files) and AI-powered replies, you will need an OpenAI / ChatGPT API subscription.
• Usage is generally lightweight unless heavily training or generating long responses.
Voice & Video Calls
• For audio/video calling features, the system uses Agora.
• Agora provides 10,000 free minutes, after which a paid plan is required.
Spell Check & AI Content Generation
• These features can be enabled using the Google Gemini API.
• API keys are currently free to obtain — usage limits and pricing depend on Google’s policy.
Best Regards,
SPRUKO-SALES
Hello, I have 10 questions for you (already sent to you via email but no response received). Please, let me know asap:
1. Language Support – UI & Admin Panel Is it possible to fully translate the user and admin interfaces into other languages (e.g., Spanish)? If so, how is the translation handled – via language files, admin settings, or manually editing code?
2. Email Notifications – Language & Customization Does the system send automated emails to users (e.g., account activation, password reset, subscription reminders, etc.)? Can these email templates be translated and customized in different languages?
3. External APIs Required – Clarification There seems to be some confusion about which external APIs are required. Some responses mention Agora SDK and OpenAI, while the demo site also references Gemini. Can you please clarify which third-party services are actually used, and which are optional vs. mandatory?
4. AI Chatbot Only – Without Human Agent? Can a customer choose to use only the AI Chatbot without requiring a live human agent to be online? Or is a live agent always needed in the system for chat to function?
5. Voice Message Handling by AI Chatbot Can the AI Chatbot respond to voice messages sent by website visitors? If not, is this feature planned or technically possible with current integrations?
6. API Usage & Cost Monitoring for Super Admin As a Super Admin running the platform as a SaaS, is there any way to monitor API usage (e.g., OpenAI, Agora) per tenant to track costs? Can I set limits, receive alerts, or restrict over-usage of expensive features?
7. Pricing Plan Strategy – Feature & Usage Limits How do I know which usage limits (e.g., conversation count, AI messages, video minutes) to include in different monthly or yearly plans, so I can maintain a healthy profit margin as the platform scales?
8. WhatsApp Integration – Developer Account Requirement For the WhatsApp integration, does each customer (tenant) need to have their own WhatsApp Business or Developer account to connect the service? Or is the integration managed centrally through the Super Admin’s account?
9. Chat Flow Feature – Guided Conversations Does the script include a Chat Flow feature that allows building guided conversations using button-based replies or predefined paths? This would be useful to restrict users to closed-answer options and keep them focused on specific topics.
10. AI Chatbot – Appointment Scheduling Is it possible to use the AI Chatbot to schedule appointments directly with visitors? If so, which calendar integration is supported (e.g., Google Calendar, Outlook, or a built-in calendar system)?
Thank you.
Hi Tiepolo,
Here’s a detailed response to all your queries.
1. Yes, the admin interfaces can be translated into other languages. You can use the built-in AutoTranslate option, which automatically translates the interface using the Google Translate. However, before using the AutoTranslate feature, please ensure that the php.ini configuration settings have been updated according to the documentation to prevent any timeout issues.
2. For email notifications, a setting is provided in the Super Admin panel to control whether emails should be sent to subscribers regarding plan expiry. If this setting is enabled, the system will automatically send emails to subscribers before their plan expires and again when the plan has expired. However the email templates can be customized in a single language. It is not possible to send emails in different languages to different customers.
3. For audio and video calls, the Agora SDK external API is required, and you receive 10,000 free minutes per month for Agora usage and payment is required post that. The OpenAI API is needed only if you want to enable automatic reply generation for customers in the live chat popup; it is a paid service but incurs very low costs. Gemini is used within the admin panel to assist admin users in modifying or generating text when responding to customers through live chat or support tickets, and it is a free model.
4. There is an option to enable Auto Reply. When this setting is turned ON, the AI will automatically respond to customers in the live chat using your trained data. If the customer is not satisfied with the AI responses, a live agent can join the conversation at any time, as they are able to view all chat messages in the admin panel. Once a live agent joins, the AI will stop responding to that customer.
5. Currently, the voice message option for customers will be enabled only after a live agent joins the conversation. Until an agent joins, customers cannot send voice messages. Since the AI stops responding once a live agent enters the chat, the AI does not handle or reply to voice messages at this time. Therefore, the feature mentioned above is not yet implemented.
6. When creating plans for OpenAI, there is an option to set usage limits. However, for Agora, usage restrictions are not currently implemented. Based on user requirements, we will consider this and can include it in future updates.
7. When creating a plan, you can define limits for conversations, file sharing, agent creation, chat flows, and the AI Chatbot. Based on the limits you set, the system will automatically restrict usage according to that specific plan.
8. Each customer must have their own WhatsApp Business account. If this feature is included in their subscribed plan, the customer will be able to configure and connect their WhatsApp Business account from the livechat integrations page.
9. Yes, the script includes a Chat Flow feature. This allows you to create guided conversation paths using predefined steps. Through Chat Flow, you can design structured interactions where users follow specific routes based on the options you provide. This helps keep users focused on selected topics and ensures they respond using the button-based or predefined choices you configure.
10. Currently, the AI Chatbot does not support appointment scheduling. As mentioned earlier, based on feedback and demand from the majority of users, we will consider implementing this feature in upcoming updates.
Best Regards,
SPRUKO-SALES
Please add changelog for the latest update
Hi sitepape2,
Please download the updated application from the Downloads section. The latest package includes the complete changelog as well. If you need any assistance, feel free to reach out.
Best Regards,
SPRUKO-SALES
Hello, Laravel 10 is obsolete and has reached its end of life (EOL) as of February 2025, meaning it no longer receives security fixes. Do you plan soon to upgrade your project to a newer version like Laravel 12.x for security and performance improvements?
Hi penthouse,
We are currently using Laravel 10 for this project and, in addition to the framework’s built-in features, we have implemented our own security measures and hardening practices to ensure the application remains secure and stable.
We do fully intend to upgrade to a newer Laravel version (such as 12.x) as part of our long-term roadmap so we can benefit from the latest security and performance improvements. However, this upgrade will not be part of the very next release, as we are prioritizing other planned changes first and want to ensure a smooth, well-tested migration.
Please rest assured that we are actively monitoring security best practices and will continue to maintain a secure environment in the meantime.
Best regards,
SPRUKO-SALES
Does it also support Facebook?
Hi Diaaamer,
No, our LivaChat SaaS currently does not support Facebook integration.
Product Features mentioned is really good, but obfuscated / opaque code with kill-switches — Large portions of the code are obfuscated and include what appear to be remote kill-switch, server access, or shutdown mechanisms. That makes the product unpredictable and creates a security/backdoor risk. The author should disclose about such things in the discription of the items.
How Voice and video call works ,like it’s uses any api or inbuilt .
Hello borntechmedia,
The voice and video call features are powered by Agora SDK integrated within the application, enabling real-time communication directly between the agent and the customer.
Best regards,
SPRUKO-SALES
When will be the much needed update?
Hi ToshSharma,
Thank you for your interest and patience! The upcoming update is currently in the testing phase to ensure everything works seamlessly. Once the testing is successfully completed, we’ll plan the release accordingly. Hope you understand the situation — thank you for your continued support and enthusiasm.
Best regards,
SPRUKO-SALES
Okay update when this is done. Hopefully you are coming up with mobile app in this update? Also improve landing page and more focus on features.
Hello ToshSharma,
Thank you for your feedback and suggestions! The upcoming update is currently in the testing phase to ensure everything works seamlessly. Once completed, we’ll plan the release accordingly. We appreciate your input regarding the mobile app, landing page, and feature enhancements, and your suggestions are valuable as we continue refining the platform.
Best regards,
SPRUKO-SALES
Does the upcoming update has mobile app inclusion? I would also like to know about AI Agent in this that handles ticket as well and we can charge that as per resolutions so along with live chat more focus on helpdesk as well.
I have also observed a bug from sometime, when we send a message on chat widget even after clicking send or enter it does not gets sent. Sometimes it gets sent and sometimes not. I observed this issue on few browsers. This has not been fixed.
I don’t see any reply from you on my query even after a week.
Hi ToshSharma,
Our sincere apologies for the delayed response, and thank you for your patience.
Here are the answers to your questions:
Mobile app: Yes, the upcoming update will include the mobile app.
AI agent: The AI agent is currently limited to LiveChat only and does not handle tickets yet.
Bug fixes: This release also includes several minor bug fixes and general improvements.
We expect to roll out this update in about a week. Thank you.
Thanks for your answer. 1. Excited for mobile app 2. AI agent should be added for tickets as well with option to set unlimited AI for tickets or charging AI for per resolution as most helpdesk like freshdesk, zendesk, intercom charges per resolution and this thing should be added in your next update as well. I don’t know why you have not added this so far as all such applications have this. Will you participate in Envato black friday sale for this product?
Hi ToshSharma,
Thank you for sharing your valuable suggestions and insights. If we receive similar requests from other users and determine that this feature would bring meaningful value to the application, we’ll definitely consider it for future updates. Your feedback is truly appreciated and helps us shape the platform better for everyone.
Best regards,
SPRUKO-SALES
Okay, this is what industry leading helpdesks are doing right now and it is not very complex to implement this AI resolution solution in helpdesk. This is upto you if you want to make it another saas or saas that matches what currently all helpdesk have. Also are you participating in black friday sale of Envato?
Hi ToshSharma,
We truly appreciate your detailed feedback and perspective. Our team continuously evaluates new ideas and improvements based on overall user demand and long-term product goals. Your input will certainly be taken into consideration as we move forward.
Regarding your question about the Black Friday sale, any updates or announcements about our participation will be shared only through the official Envato. As of now, we do not have any confirmed information on this.
Thank you for your continued interest and understanding.
I dont see update that you discussed rolled out, have you decided the date?
There has been no update.
Hi ToshSharma,
The LiveChat SAAS application has now been updated. Please take some time to review the latest version and let us know if you have any questions or feedback.
Congrats, looks good but couple of major things i wanted in this update and i see missing. More improved homepage design of website and i see this is not fully mobile optimised. Second: AI agent should be added for tickets as well with option to set unlimited AI for tickets or charging AI for per resolution as most helpdesk like freshdesk, zendesk, intercom charges per resolution. These two things are immediately needed. Also since black friday is about to come, will you have black friday deal?
Any update so i can purchase.
