Hi mahendradon,

Thank you for your interest! In our current setup, each time a customer sends a message through the chat popup, it is delivered instantly to the admin side, allowing real-time visibility and quick responses from the agent.

As of now, a REST API is not included. However, we provide an easily embeddable script link that can be integrated into any website or application. Once implemented, it enables the live chat for seamless customer interaction.

Best regards,

SPRUKO-SALES

Hi mhimu,

Yes, the AI feature allows each subscriber to train the system with their own URLs and files. This means the chatbot will use the data provided by the individual subscriber to deliver responses tailored to their services or content, making interactions more accurate and helpful for their users.

Best regards,

SPRUKO-SALES

Hi penthouse,

At this stage, real-time voice conversations with the AI chatbot are not supported. The AI is designed to respond to user queries in text format, using the data that has been trained through URLs or files. This ensures accurate and relevant replies tailored to the subscriber’s content.

Best regards,

SPRUKO-SALES

Okay. Other question: is it possible to charge my customers to get extra support? To buy code to open tickets? or to buy subscriptions to get monthly support or to buy on time for example a certain amount of hours support? Thank you.

Hi penthouse,

This application is designed on a subscription-based model, where each user’s access depends on the plan they choose. Support-related features, including ticket creation, are available only if they are part of the selected package.

At the moment, specific add-ons such as purchasing monthly support subscriptions or one-time hourly support are not included. That said, subscribers do have the flexibility to extend their usage by purchasing additional live chat conversations and chat flows if they exceed the limits of their plan.

Best regards,

SPRUKO-SALES

Hi girginos,

Thank you for your feedback. We have carefully rechecked the demo environment on our end, and everything is currently functioning as expected. During our testing, we did not encounter any stability issues. If there are specific problems observed on your side, kindly note them for reference, and we will continue to monitor and ensure a smooth experience.

Hope this clarifies the situation, and thank you for your understanding.

Best regards,

SPRUKO-SALES

Hi mhimu,

Thank you for reaching out and sharing your feedback. At the moment, a blog option is not included in Livachat. The main focus of the application is to provide a seamless and efficient live chat experience, helping businesses connect with their customers in real time.

We truly value your suggestion, and feedback like this helps us understand user needs better as we continue to improve and enhance the platform.

Best regards,

SPRUKO-SALES

Hi mementor,

Thank you for sharing your thoughts. The extended license is structured to cover a wide range of advanced usage rights, which is why the pricing is positioned at that level. At the moment, there aren’t any plans for changes in this regard, but we always strive to ensure the value you receive justifies the investment through continuous improvements and updates.

We truly appreciate your interest and hope you’ll find the product a strong long-term solution for your business.

Best regards,

SPRUKO-SALES

Hi bellstechnology,

Thank you for your valuable feedback. At the moment, a dedicated Blog Page feature and direct integrations with platforms like WooCommerce and Shopify are not included. The current focus of the product is on providing a streamlined live chat and support experience.

That said, we always consider user feedback seriously, and your suggestions are noted as we continue to evaluate future improvements.

Best regards,

SPRUKO-SALES

Hi mrdavix,

Thank you for your questions.

Clicking on a URL will not open the chat window directly. Instead, you’ll find the script link in your Admin Dashboard → Live Chat Settings. Once this script is integrated into your website, a chat icon will appear, and by clicking that icon, the chat window opens.

The Home page in the chat window is constant, but the Help page can be hidden if you leave the articles empty in your Admin Dashboard under the Knowledge section.

If you’d like the chat window to open directly on the chat page (without the home and articles), you may want to explore our Standalone version, which is designed for that use case. You can check it here: https://codecanyon.net/item/livachat-laravel-open-source-live-chat-application/54326601?s_rank=5

Hope this clarifies your queries.

Best regards,

SPRUKO-SALES

Hello donqtechnologies,

Yes, the application does support team collaboration features, including both group chats among employees as well as individual employee-to-employee chats. This helps streamline internal communication and ensures smoother teamwork within the platform.

Best regards,

SPRUKO-SALES

Okay thanks for the reply. One last question. Does the script support Open SSO (Single Sign On) for multiple domains? Thanks

Hi donqtechnologies,

Thank you for your question. Currently, the application does not support Open SSO (Single Sign-On) across multiple domains. The platform is primarily designed to offer a smooth and reliable live chat experience via the integrated script link on your websites.

We appreciate your interest and understanding, and we’re confident the current setup will provide an effective solution for managing chats across your sites.

Best regards,

SPRUKO-SALES

How instagram and whatsapp chat working , it is not like live chat it is diverting on instagram to login and also after clicking on whatsapp . How it works.

Also integrations not available for other platform like woo-commerce ,shopify, and others.

Hi bellstechnology,

Thank you for your questions.

1. For Instagram and WhatsApp, after enabling these in the admin panel and integrating the script link into your website, the chat icons will appear for users. If a user clicks Inbuilt Live Chat, the chat window opens directly on your site. If they click WhatsApp or Instagram, they are redirected to the respective platform to continue the conversation. All messages from these channels will appear in the Admin Panel → Chats section, keeping communication centralized.

2. Currently, direct integrations with platforms like WooCommerce, Shopify, or others are not included. However, you can still use the script link on any platform by placing it before the closing tag, allowing the chat system to work seamlessly across your sites.

Hope this clarifies the setup, and thank you for your understanding.

Best regards,

SPRUKO-SALES

Hi solifya,

Thank you for your detailed feedback and for sharing your requirements. Currently, the system supports Instagram and WhatsApp, providing a streamlined and reliable live chat experience. As the main focus of the application is real-time communication, we aim to keep integrations minimal yet highly useful, rather than connecting every possible channel.

We truly appreciate your insights, and understanding user needs like yours helps us ensure the platform remains efficient and effective for daily use.

Best regards,

SPRUKO-SALES

Hi tantess12,

Thank you for your kind words and feedback. Currently, the voice and video call features allow direct communication between the agent and customer using their chat ID via the Agora SDK, working when both parties are online. At this stage, mobile number calling or SIP Trunk integration is not included, and the focus is on seamless online interaction between agents and customers.

Best regards,

SPRUKO-SALES

Hi jeho82,

Thank you for your question. The application is designed to run smoothly without requiring any external API. For real-time communication, it supports WebSocket (which you can set up on your own server) or Pusher (a third-party service already integrated). You only need to keep one of them active for the system to work seamlessly. Since Pusher is a third-party package, it may involve additional costs—please check their official site for details.

Best regards,

SPRUKO-SALES

Hello Acnoo,

Thank you for your appreciation! We’re glad you liked our work.

Best regards,

SPRUKO-SALES

Hi miroslavpetrov1337,

Thank you for your interest. The self AI training works by allowing you to provide URLs and PDFs that contain your service information. Once trained with this data, the AI can then respond to user queries based on the knowledge it has learned from those resources.

Best regards,

SPRUKO-SALES

For example, there could be a unified setting: since most people only use one native language, say mine is French, I could set it to translate everything into French. Then no matter if the user types in English, Chinese, or Spanish, the system would translate it all into French automatically, instead of making me translate each sentence one by one. That’s a waste of time—you could easily use AI to handle the translation

demo ：https://www.salesmartly.com/en/integrationspage/ The platforms it can integrate with are too few, and the real-time translation is quite outdated. I’ve seen many systems from China that are much more advanced. I really hope you can improve this, because I need this kind of system very much. Thank you

Hi luobo1689,

Thank you very much for sharing your valuable feedback with us.

Regarding real-time translation, the main challenge is performance. Since every message needs to be stored in the database before being converted into another language, processing everything instantly in the background can cause heavy loading and delay issues. This is why the current setup is designed in a way that balances accuracy with system performance. That being said, we are constantly working on improving the experience, and your input gives us clear direction for future enhancements.

As for the reference link you shared, we truly appreciate the comparison. Every platform approaches integrations and features differently depending on its architecture. Our focus has been on creating a stable, scalable system, but we absolutely see the importance of expanding translation capabilities and integrations, and it’s something we are moving towards.

Your feedback is very valuable, and we’ll keep it in mind as we continue refining the product.

Best regards,

SPRUKO-SALES

Hi quantri24,

Thank you for your kind words and for sharing your suggestion . At the moment, we support Stripe and PayPal, but we’ll definitely take note of your request for Sepay and evaluate the possibility of adding it in future updates based on demand. Your feedback is very valuable in helping us shape the product’s growth.

Best regards,

SPRUKO-SALES

Hi mariow,

Thank you for your question . Both the Standalone and SaaS versions share almost all the same core functionalities. The SaaS version includes a few additional features, and currently, it’s available at a special launch price of $199. This price is only for a limited period, so it’s a great opportunity to get access early.

We hope this clarifies the difference, and we’d be happy to have you as one of our early customers.

Best regards,

SPRUKO-SALES

Hi Nex_Gen_Data_Engine,

Thank you for your question . As of now, we have developed the Android APK, and it will be included as part of the item. This ensures that early customers can immediately benefit from mobile access and chat on the go.

We hope this clarifies the situation, and we’d love to have you on board as one of our early adopters.

Best regards,

SPRUKO-SALES

Hi tmicc,

Thank you for your query . At the moment, each subscriber gets a single chat link, which can be used across multiple websites. Specific category-based links are not generated at this time. We hope this clarifies the situation, and we truly appreciate your understanding.

Best regards,

SPRUKO-SALES