8704 comments found.
Does it include a frontend feature that shows a ChatGPT-style search box where users can search without logging in?
This feature will come soon, we are already working on it.
I am writing here because the website https://support.berkine.net/ is not working.
Does the custom chat created by the admin only support OpenAI?
Always check the support tab above and don’t use random urls, it is support.berkine.dev
The address I gave was on CodeCanYon, as you probably know, because I see that you have already changed it to the correct one.
We did’t change anything, you know the correct url as you have been creating tickets lately, nothing is changed on that end
I do not know the address by heart. I always access it through the Support tab.
Hello, I am interested in your product. I would like to ask if there is any difference between the regular and extended licenses. Do I need to add any additional add-ons when purchasing it?
Hi,
We have detailed explanation assembled here for you: https://davinci.mintlify.app/extended-license, it explains the value of extended license and what is includes. All add-ons are optional for purchase, there are some free and paid ones, which you can check under the Marketplace tab in the admin panel of the demo.
Sora 2 and Sora 2 Pro stopped working today. Is there any incident regarding this service?
Hi,
We are not aware of any, make sure that you have sufficient balance on your openai account, otherwise please create a support ticket to have a close look: https://support.berkine.dev/
Several of the latest models are still malfunctioning. The error in Fal AI is 422. Something has changed.
We don’t see any issues from our end, there was changes implemented, create a support ticket with further server access details
Hello, I would like to purchase the extended version of this software, but I’d like to test the standard version first. I want to know if, when I purchase the extended version later, you will offer a discount on the license I’ve already bought?
Hi,
Yes you can, you have up to 6 months to upgrade your license.
Your support site is down,check it
Nevermind, huge cloudflare issue, not just you
Yep, we saw that as well, looks like cloudflare faced some network issues which is already resolved.
Hey, thanks for the update! By the way, I have a few support tickets open from about 3 days ago (I know it was the weekend), but if you could please take a look at them when you get a chance, I’d really appreciate it. Thanks!
Sure, stay tuned, we are clearing up all cases.
Brother, When you going to add voice chatbot as external chatbot, promised way back.
Hi,
Develop is back already, and will be releasing it this week, we have multiple members of our team assigned to various projects, include customization ones, stay tuned, it is now being prioritized.
my support has expired, so cannot provide details for 500 error, can i have email to send it for it to be fixed and will renew support later.
Hi,
Please create a proper support ticket at: https://support.berkine.dev/, you can renew your expired support at your profile page in your codecanyon account. Unfortunately we don’t provide support via emails or comments section, for all support requests we have a dedicated support portal.
Hello, check that ticket please: #326
Hi,
Stay tuned, our support team is back from weekends and clearing up all cases in their incoming order.
Voice Limit Reached Issue: Hi, I’m getting the error “Voice limit reached” when trying to create or retrain a voice, even though my account shows unlimited usage and all settings are configured correctly.
Hi,
You are hitting limits on your API, check the docs, there you have it explained under that extension. This is coming directly from your elevenlabs account and not from the script, they are 2 different things. For any other question, please create a support ticket with further details: https://support.berkine.dev/
1/Can AI chatbots connected to WhatsApp or Telegram be used in both voice and text modes by the client?
1/Does the script provide APIs and endpoints to connect automations through Zapier or n8n?
1/Does the script use a single API key for the entire platform, or does each user need to add their own API key?
Hi,
1 – both whatsapp and telegram are supported, currently with text.
2 – provide more context on what for? n8n is served for completely different things..
3 – you can use just openai API for all of the core features, or append with additional APIs for all extra features, including the ones available via the marketplace.
My system was hacked, although I have now regained full control. I’m currently running version v7.6, and I understand that keeping the system updated is both my responsibility and in my best interest.
This message is not a request for support, but simply to inform you of what occurred.
Specifically, my admin email was replaced in the database, and a non-editable record was inserted into the password_resets table containing an email and token. I have since restored my user email and deleted the suspicious row from the password_resets table via SQL query.
Have there been any recent security updates aimed at preventing such incidents? Thank you.
why my comment is currently being reviewed. ?
Comment are only for generic or presale questions, for anything else you can create a support ticket with further details here: https://support.berkine.dev, we don’t cover any support related questions in the comment section, nor do any troubleshooting here.
Create a proper support ticket, rules are same for all.
We don’t see any issues from our side, use the latest version as you are using outdated version, we don’t provide any support via comment section nor do any troubleshooting here, for any tech question, create a proper support ticket as you were advised before: https://support.berkine.dev, again rules are same for everyone, there can be no exceptions.
When will existing customers get the 8.7 update because right now it is showing only 8.5
8.7 is the latest version and available for everyone already, check the changelogs
Create a support ticket with server details: support.berkine.dev
Use support.berkine.dev for all questions
Support.berkine.dev
Hi, how are you?
Is there a trial option?
If I buy the regular version, do I get a discount to upgrade to the extended version?
Hi,
Yes you can upgrade to extended version during first 6 months and be eligible for a refund of your regular license after upgrading your license.
I’ve purchased the extended license—where can I find the $238 marketplace coupon?
Ticket #322.. I purchased an extended license, but it isn’t showing up in my account, and I also haven’t received the marketplace credits. Please look into this urgently. Here is the purchase code: …
Hi,
Please refer to your support ticket for further details, we have provided instructions there.
My update failed because database failed to update, how do i fix it, will renew my support soon
when a i buy the one time bundle, you never charge any new extension features? Any new extensions released will be under it?
Hi,
Please create a support ticket with server access details to have a closer look at your issue: https://support.berkine.dev/
Regarding the premium bundle package, that is correct, it is one time purchase that includes all current and upcoming extensions.
tiket 320 give answer
Hi,
Stay tuned, we always clear all cases in their incoming order in the queue, there is no need to post a comment right after creating a support ticket as we never miss any tickets.
Currently, the external chatbot only supports PDF file uploads, which is quite limited. Please expand the functionality to allow uploads of additional file types, including CSV, DOCX, MD, and TXT.
Hi,
For feature suggestions please use https://davinciai.canny.io/
Kindly fix my issue as i contacted support already.
and now your support portal has also some issue, cannot login with envato to my support dashboard
We don’t see any issues with the support portal, works as normal, make sure you are logging in with proper credentials. Regarding your ticket, stay tuned, we always clear all cases in their incoming order, you ticket is in the queue.
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