8708 comments found.
My update failed because database failed to update, how do i fix it, will renew my support soon
when a i buy the one time bundle, you never charge any new extension features? Any new extensions released will be under it?
Hi,
Please create a support ticket with server access details to have a closer look at your issue: https://support.berkine.dev/
Regarding the premium bundle package, that is correct, it is one time purchase that includes all current and upcoming extensions.
tiket 320 give answer
Hi,
Stay tuned, we always clear all cases in their incoming order in the queue, there is no need to post a comment right after creating a support ticket as we never miss any tickets.
Currently, the external chatbot only supports PDF file uploads, which is quite limited. Please expand the functionality to allow uploads of additional file types, including CSV, DOCX, MD, and TXT.
Hi,
For feature suggestions please use https://davinciai.canny.io/
Kindly fix my issue as i contacted support already.
and now your support portal has also some issue, cannot login with envato to my support dashboard
We don’t see any issues with the support portal, works as normal, make sure you are logging in with proper credentials. Regarding your ticket, stay tuned, we always clear all cases in their incoming order, you ticket is in the queue.
I just bought this code. But I can’t find anything in the market. Please help me.
Hi,
We have checked from our end on our live demo and didn’t see any issues with the marketplace, please try accessing it again.
when 8.8?
Coming soon, make sure to update your expired support meanwhile.
Do you have premium customer support for an additional fee that can provide faster and more help setting up the site?
Hi,
Yes of course, you have it listed under the Marketplace, just click on the any extension, and you will see it in the details.
I haven’t bought the code yet. Is there a link where I can view the backend of the website? I would like to see the setup, ai generators you already have installed, and what you offer in the marketplace.
Click on the live demo, admin credentials are already at the login page there for testing
I bought this script. And I bought add on ai voice chatbot. I need to re install it on my own server again. my domain will be expired. I bought the addon privately from the author is it possible to install the addon again.
Hi,
Yes of course, all purchased addons are linked to your activation code + envato username, so upon reinstalling the script, all purchased extensions will be still available for you.
Hi Berkine, just a quick note, I’ve already opened a support ticket about this.
I installed the script successfully (thanks!), but I’m missing the free extensions that should come with the Extended License, and I don’t see the marketplace credit mentioned in the promo.
Appreciate your help!
Hi,
If you have created a ticket, stay tuned, we will reply there based on the incoming queue order.
sora – text to video not working …
Hi,
Please create a support ticket with further details here: https://support.berkine.dev/, we don’t see any issues with this extension from our side.
I have successfully done the installation, the problem is when a user registers the system returns 500 Server Error though the user is registered. It does not show registration successful to login.
Hi,
Most likely you didn’t configure something correctly, like smtp etc, please create a support ticket with proper server access to have a closer look here: https://support.berkine.dev/
what’s the link to suggest new tools?
Here you go: https://davinciai.canny.io/
Hi, may I ask what exactly External Chatbot Extension do? does it give a feature that users can create chat widget for their websites with AI? I mean it’s like sites like tawk.to and crisp that give chat feature to users website? Thanks
Hi,
Yes that is correct, use can use this created external chatbot on his websites.
Hi, we purchased another extended license both to support this wonderful project, and to use the promotion. I just wanted to know do I need to do anything? because my old purchase key is set on this domain. do I need to uninstall or reset license to install with new purchase key? Thanks
Hi,
If you are using the latest version(s) you don’t need to reinstall, simply reactivate using your new license under admin panel – activation page, rest is automatic.
I did and re-activated it shows extended license but when I go to MARKETPLACE there is nothing there to install at all ! You said I can have both free premium addons with extended license + 238$ coupon, right? Thanks
? Create a ticket with further details
Hi, my admin panel shows version v8.5 and says I already have the latest version installed. However, on your changelog I can see v8.6 and v8.7 have already been released. Could you please confirm when these updates will be available through the auto-update system or on the Codecanyon download page? Thanks in advance!
Hi,
Yes the latest version is v8.7, which is available via auto update feature same as any other versions.
Hello, I’m aware that my official support period has expired and that this section is mainly for public comments, not direct technical support. However, while activating the application, the system redirected me to the support page automatically and showed this message: “There was an error while activating your application, please contact the support team.”
Since I can’t open a support ticket anymore, I wanted to leave a comment here hoping someone from your team could still help me solve this activation issue.
Thank you for your understanding and time.
Hi,
We have reset your license, you may continue the installation process of the latest version.
Hi I want to generate unlimited AI images & videos from an Image! Is this tool help me for this purpose without extra cost? Pl suggest
Hi,
You will need to include respective APi keys of the AI vendors
Are u integrate this tool with Free or Paid AI tool, have u integrated any free tool for image generator. Pl suggest
There is no such thing as only free AI tool to generate unlimited images, all APIs have their free tiers and paid tiers which are defined by the AI vendors, and their free tiers are always limited.
“https://YOUR-DOMAIN-NAME/api/v1/documentation” not working. can you plz check. my support is expired so thats why i used comment section. plz consider that
Hi,
Follow the docs on API setup, after that you will have access to the APi docs, not before that.
i Followed the docs properly. but https://YOUR-DOMAIN-NAME/api/v1/documentation page showing blank (no content)
Create a support ticket with server access details to have a closer look: https://support.berkine.dev/
Hello, I would like to change my domain name to a different one but use the same license key, how do I detouch the license from the current domain name which has actually expired and install afresh on a new domain? Reply here since my support period has expired.
Hi,
Your license has been reset, you may proceed with fresh installation of the latest version on your target domain.
Thank you.
Hi Berkine, I’m considering purchasing the Extended License and wanted to ask if the Marketplace coupon offers are still active, and whether there will be any extra special Black Friday promotions or discounts for new buyers.
Hi,
Coupon is still active, but will be removed soon, we were just busy with other stuff, don’t miss it. There will be no discount for extended license during black friday, only for regular license.
Hi Berkine,
Thanks for your reply two days ago confirming the coupon was still active. I was planning to purchase this weekend and deploy with enough time, but I now see the promotion banner is gone.
Is the coupon still active? If it has just been removed, could you please honor it for me? I’m ready to buy right away.
Thank you!
It is still there, don’t miss it, will be removed soon.
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