1345 comments found.
I tested both the demo and the SaaS version, and the same issue exists in both. Issue Summary: When adding the same item with different modifiers, the POS system treats them as identical instead of separate line items.
Example:
Customer A orders a Chicken Sandwich with extra sauce and without ketchup.
Customer B orders the same Chicken Sandwich but with different modifier selections.
The POS merges both into one item with the first customer’s modifiers, instead of showing them as two distinct orders.
Expected Behavior: Each combination of item + modifiers should be handled as a unique line item, so orders for different customers don’t overwrite each other.
Additional Note:
I checked the setting “When clicking on item in POS”, but this option does not solve the issue. When I select the same item with different modifiers, the system still duplicates and mixes up the modifiers. Instead, each selection should appear on separate lines to reflect the correct order details.
We have assigned the team to do this improvement and release in the next update. Thanks!
Why support is not answering my problem its been almost 3 days
Hi there, due to the holiday we missed your ticket, please check on ticket portal
Chek what?
Please check on ticket reply, we are waiting for your reply there
dear sir Please resolve our probelm its been 5 days seens we are waiting for your support to reply and resolve our problem.
A Company like Doorsoft must have 24/7 hours of support is not an shop that have holiday its. its an internaional market place no one cares about the holidy. Please reply us on support portal .
Best Regards,
We are so sorry that, based on the return from the market, we can’t afford a 24/7 support from our end. I hope you got your solution already. Thanks!
Any updates on mobile app?
Please contact WhatsApp: +8801812391633
Hello, After installing the script, cannot login the admin, It shows The requested URL not found on this server error. We have created a support ticket yesterday IRP#480 but no reply. Request to fix it ASAP
Hi there, Team already reply you in the support portal, you did mistake to upload httacess file, please upload it then it will fix for more details please check the support portal reply. thanks
really bad support and this last time to buy from you any product and i advise any new customer don’t buy it because i want to change my current domain because it’s expired and when i called customer support they told me renew support this is stupid any programs i purchased it i can change it any time i want without ticket and i will report this to codecanyon and i want tell you your i didn’t use it from buy it because you have alot of issues Bad review
It seems there has been a misunderstanding. You messaged us at 11:45 PM, which is outside our duty hours, so we requested you to create a ticket. However, you were unable to create one because your support period has expired.
You are correct that you can install the script anytime, even after the support period ends, but in this case, you did not get the chance to do so. We reset your license within the first hour after opening our office.
We hope you will understand the situation. Thank you
inquiring about iRestore Plus, I see it has an offline version, if I have completely no internet, can i access the website URL or POS URL and i work offline
I hope I provided you answer on WhatsApp
Hello i want to buy this but before buying i have a query Can i connect 1 printer with 2 pc if yes can you please provide any documentation or link whre i can verify and than i can purchase i need extended licenss
Yes, you can connect 1 printer to two PCs. The simple answer is: 1. Add a printer 2. Select that printer for multiple counters Thats all If you face an issue implementing this, the support team will guide you. We don’t have a different tutorial for this; it is actually a simple task. But the support team will assist you.
Thanks for. Ur reply can you give me a email i want to aksed some more questions before purchasing ..
Please contact WhatsApp: +8801812391633
we can connect anytype of thermal printer i mean any model chineses branded etc.
Supported Printer List
- Make sure it is: 1. ESC/POS command supported 2. Ethernet connection supported - Supported Printer List:-
3nStar RPT-008
Approx APPPOS80AM
AURES ODP-333
AURES ODP-500
Bematech-4200-TH
Bematech LR2000E
Birch PRP-085III
Bixolon SRP-350III
Bixolon SRP-350Plus
Black Copper BC-85AC
CHD TH-305N
Citizen CBM1000-II
Citizen CT-S310II
Dapper-Geyi Q583P
Daruma DR800
DR-MP200 (manufacturer unknown)
EPOS TEP 220M
Elgin i9
Epson EU-T332C
Epson FX-890 (requires feedForm() to release paper).
Epson TM-T20
Epson TM-T20II
Epson TM-T70
Epson TM-T70II
Epson TM-T81
Epson TM-T82II
Epson TM-T88II
Epson TM-T88III
Epson TM-T88IV
Epson TM-T88V
Epson TM-U220
Epson TM-U295 (requires release() to release slip).
Epson TM-U590 and TM-U590P
Equal (EQ-IT-001) POS-58
Everycom EC-58
Excelvan HOP-E200
Excelvan HOP-E58
Excelvan HOP-E801
Gainscha GP-2120TF
Gainscha GP-5890x (Also marketed as EC Line 5890x)
Gainscha GP-U80300I (Also marketed as gprinter GP-U80300I)
gprinter GP-U80160I
HOIN HOP-H58
Ithaca iTherm 28
Hasar HTP 250
Metapace T-1
Metapace T-25
Nexa PX700
Nyear NP100
OKI RT322
OKI 80 Plus III
Orient BTP-R580
P-822D
P85A-401 (make unknown)
Partner Tech RP320
POSLIGNE ODP200H-III-G
QPOS Q58M
Rongta RP326US
Rongta RP58-U
Rongta RP80USE
SAM4S GIANT-100DB
Senor TP-100
Sewoo SLK-TS400
SEYPOS PRP-96
SEYPOS PRP-300 (Also marketed as TYSSO PRP-300)
SNBC BTP-R880NPIII
Solux SX-TP-88300
Sicar POS-80
Silicon SP-201 / RP80USE
SPRT SP-POS88V
Star BSC10
Star TSP100 ECO
Star TSP100III FuturePRNT
Star TSP-650
Star TUP-592
TVS RP45 Shoppe
Venus V248T
Xeumior SM-8330
Xprinter F-900
Xprinter XP-365B
Xprinter XP-58 Series
Xprinter XP-80C
Xprinter XP-90
XPrinter XP-Q20011
Xprinter XP-Q800
Zjiang NT-58H
Zjiang ZJ-5870
Zjiang ZJ-5890 (Also sold as POS-5890 by many vendors; ZJ-5890K, ZJ-5890T also work).
Zjiang ZJ-8220 (Also marketed as Excelvan ZJ-8220)
Zjiang ZJ-8250
Printer Model for Print Server Arabic Support:
Ethernet eco 250
I am using chinese Itech brand with ethernet and usb option is it work
I am not sure about it, actually. It has not been tested before from our side, so I can’t confirm.
hi how can add stocks and manage inventory for liquor and soft drinks?
Please check the documentation, or you can open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
Explored the demo, have few pre-sales questions 1. Is the entire source available with the application along with documenation if we want to make come changes either in backend or frontend? 2. observed that all the user types have access to the common menu, but when clicked the message of access prohibited is displayed, any specific reason on why the menu is shown if access is denied to certain user types/roles? 3. Is there a possibility to remove or hide certain features from all users if not required. Not even admin can enable or disable them.
1. Yes 2. Can you share more details about it? I am a bit confused. 3. It will require touching code, but absolutely possible.
My Old Hosting and Domain are Expired. I need to change it to a new domain. How can I do it?
Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
They won’t let me make a ticket because my six months are up.
“Support period is expired! Renew your support period”
Please renew to reach the support team
Why are we paying for this again? We just need to use the system as normal.
Tell us what we want to do, and we’ll do it on our part.
We have a clear process for transferring a license. In order to follow the process, in case you fail because your hosting has expired, and you need assistance from our support team to deactivate it, in that case support team requires you to renew your support to reach them. Thanks!
I installed the application, the system updated, and the local server stopped working. I deleted the server and tried to reinstall it, but now it says it’s already activated. How can I reactivate it? I opened a ticket 48 hours ago and haven’t received a response yet.
Hi there, Please accept our apologies, Friday and Saturday are holidays here, so our responses might be a bit delayed. We’ve replied to your ticket, and hopefully, the issue is resolved now. Thank you!
Right now it allows me to enter the username and code, but I get the message “Verify your purchase”
Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
i installed the app and error localhost is currently unable to handle this request.
HTTP ERROR 501. I wiped the server and try to reinstall again now it says that is already activated, how can i reactivate when i didnt have any access to script. i have opened a ticket 24 hours ago and no reply
Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
after make update first open pos its work but if i change language to frensh its show erreur 500 and not work !!!!!!!
Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
For the next update, can we add additional online payment systems such as Xendit or Midtrans?
Hi there, As we have to prioritize only popular features to add so please contact us to add this as a customization: WhatsApp: +8801812391633
could you kindly add waiter registers, on the current zreport, otherwise, its not really a great zreport, if we dont know which waiters operated and what their sales were
Can u show us an example of any software offering waiter registers in zreport?
and sorry, its cashier, during different shifts, we need to know what each cashier sold
I also mentioned about worperiod, which is a timer, between starting and closing, it can be within 24 hours, or more, but all accounts between the perid are accounted for
ok, Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
I AM USING 2 PRINTERS WITH SAME MODEL FOR KOT AND COUNTER WHEN ON POPUP PRINT I SELECTED THE PRINTER KOT BUT ITS SEND TO COUNTER USING SAME PRINTER …BOTH PRINTER ARE SAME MODEL WHAT IS A ISSUE
Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
hello, i have connected KOT direct printing in POS computer and its works propely, the problem is when waiters take order using tablets the system can’t print KOT direct. how can i solve this ?
The cashier needs to accept waiter’s order then it will be printed.
When you select order received by cashier, so when waiter s place an order will print KOT to kitchen printer automatic?
no, after the cashier accepts the order then the order will print KOT
I meet an error after update to version 7.6 the order was not save when Place Order and not print when doing Quick Invoice
Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
I try many time to create ticket support, and it’s always in loading for many hour. I already have a chat via Whatsapp +880 1850-385213. have no solution for this. any other way to discuss ?
I already send my error by video record to Whatsapp
Yes, hopefully the team has already fixed your issues. Please create a ticket for faster support. If you experience any login issues in the portal, try clearing your browser cache and cookies.
i have attached 1 counter and kitchen printer with 2 pcs wireless using wifi modem and put the wireless ipv4 ip in a software but when routers refresh the ipv4 changes so how it can be managed in software.
Hi there, in this case, please use a static IP for a permanent solution.
thanks for your reply if i get a static ip from Internet service provider so on both pc will be the same wireless ipv4 address ?
Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
please can you tell me here it will be appreciated ,its a general query i will appreciate your quick comment
No, we can’t tell you her.e You have to buy the product to avail support.
