26 comments found.
I have 6 sites.
Can i deploy 6 widgets + ai agents + live chat addon on each site with each site having his own ‘knowledge base’ and ai agents training?
For this setup i’ll need to buy the: bedesk main+bedesk ai agent and chatbot addon + livechat?
Hi,
Yes, you can create multiple AI agents with separate knowledge and use specific agent on specific domain/site.
This would require BeDesk plus ai and livechat addons.
hi do you have the guide to deploy Multiple AI Agents – Create and deploy specialized AI agents with unique personalities and knowledge to different sites from a single BeDesk installation ?
I have created agent 2 but the install code is only for one default agent.
thanks
Hi, can I integrate a third-party API other than OpenAI? Typically, it would also need permission to add the provider’s base URL.
Hi,
You can use the OpenRouter provider, you can enter a custom model/provider from settings page when using it.
I activated this add-on through support portal, but after activation, it is not working (no logs, nothing just “There was an issue loading this page”). I reached out to support and raised a ticket more than 24 hours ago, but I have not heard back.
Hi,
We’ll get back to your ticket shortly.
Hi i am about to buy your helpdesk but don’t know which live chatbot i require for ai chatbot? i see two listed. Please advise on difference or do I require both as your main plugin does not come with these?
Hi,
BeDesk is the main helpdesk app and is always required. livechat addon is for the embeddable livechat widget on external site and AI agent addon is for adding AI functionality to both BeDesk and livchat widget.
Hi I have purchased all three of your plugins. For email notifications where can i find field placeholders? I want to include the {ticked ID] inside the email or the header?
can I use it as a SaaS? I mean, can I charge clients and access all features?
Hi,
We’re working on a separate SaaS mode for a future update, but if currently functionality suffices for your use-case, then yes, you can use it as SaaS with extended license.
multiple AI agents for multiple websites, When will it be updated?
Hi,
Multiple AI agent support is now available with current version on CodeCanyon.
Hi there, where do i train the ai agent’s personallity and system prompt on how to act? and where does it know where to act based on the knowledge uploaded?
Hi,
From the “AI Agent” section in dashboard or admin area you can add knowledge and select personality. Agent will be able to use any knowledge added on that page, you don’t need to train it explicitly elsewhere.
Hi there, bui it replies in wierd languages etc when saying “halo” ? and not english etc – where to change all of these settings etc – i also uploaded a file with the name “services” but when anyone asks what services you offer, it does not get it from knowledge?
Can you create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
Hello, have multiple agents and put widget in multiple websites?
Hi,
Widget can be added on multiple sites. We will have support for multiple AI agents with an update sometime next week.
Okay, thank you very much, I’m waiting this to purshased.
Hi, how I can review the chatbot as a user? Chatbot in this demo does not appear: https://bedesk-demo.vebto.com/
Hi,
You can test it on the landing page here: https://bedesk.vebto.com
1- Can i create multiple ai agents and for each ai agent can i create different chat widgets?
2- Can my developer change or edit the flow builder code? Is their any restriction or how i can get the flow builder code
Hi,
1. Not currently, but it’s something we’re looking into adding with next update.
2. Yes, full sourcecode is included and you are free to edit it as needed.
I bought it to use now and I see people with the same error 500 problem, and you’re telling them to contact support, which isn’t instantaneous. I request a refund if you take too long to provide a solution because this should already be clearly stated.
Hi,
Please create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
Hi, Is the AI agent uses RAG? If yes, does it need vector supported database? Also can I create more than one agent to support the websites that I own?
Hi,
Yes, it uses RAG. For database it can use the same mysql one as website itself or meilisearch.
Currently multiple AI agents are not supported, but it’s something we’re looking into adding with a future update.
Hi, I just wanna check if AI voice conversation like elevenlabs integration is on roadmap?
Hi,
We’ve no plans for this at the moment unfortunately.
Hi Team, Does AI agent respond to tickets? Does it generate tickets? Does it manage tickets, etc. or is it just a chatbot training system to work with just AI chat widget?
Hi,
AI agent is mostly intended for use with chat widget currently.
Hi there, just purchased the help desk software and agent, I’ve put in the purchase codes and activated the AI agent – added open AI key and uploaded some knowledge, but I don’t see the widget on the front end?
I checked the docs but its not clear how to activate and get started with this? What else could I be missing here?
Hi,
Please create a ticket regarding this on our support site and include your site url: https://support.vebto.com.
Thanks!
Hello, I want that my customers have realtime voice conversation with a support chatbot. Is it possible with your Ai chatbot and agent?
Hi,
There’s no built-in support for voice chat currently.
Hi there. So I’m having issues with both (I think) the AI and Live Chat plugins. I tried sending a ticket via support, but for some reason, I can’t; it keeps asking me to extend support for BeDesk, which seems a bit odd since the issue comes from the plugins. It would be nice if you could add those two plugins under item selection.
Anyway, I’ve added a URL to the knowledge base and one .json file. As far as the script is concerned, they are “consumed.” However, when I test Live Chat, even on a very basic question like “What is BeDesk” (assuming I provided BeDesk docs as the source), it replies with: “Sorry, I’m having some issues and I can’t help at the moment…”
When I check my OpenAI dashboard, I can see that requests are being made. Nonetheless, the Chat always replies with “can’t help” if I ask a question that’s specifically tied to the knowledge base available to the ChatBot/AI.
Also, it would be great if you guys could implement full RAG (Retrieval-Augmented Generation). MariaDB recently added support for vector storage, so it would be nice to see proper RAG: e.g., an embedding model for vector generation/tokenization, and then the option to select which model to use for conversations.
I’ve also attached the .log file I get whenever I try using Live Chat with a prompt like “What is <query>.”
https://limewire.com/d/tKDFr#1VYEszhT2ZHi,
If you are not able to select ai agent/livechat addon in new ticket page, try to sync your purchases here or you can send a message regarding this via contact form here and include your site url.
As for your other question, the AI agent already uses RAG currently. It chunks and embeds the knowledge you provide (you can select the model from “admin > settings > ai” page). We use meilisearch for vector search with mysql/mariadb as fallback though.
Hi Vebto,
I have resynced my items, and I can see all 3 items I bought via CodeCanyon from you. However, I still can’t select any of the plugins from the list when creating a ticket.
Sorry about that, you should be able to select them on new ticket page now.
Thanks!
Hello, can I upload PDF documents (averaging 5,000 pages) and coach students using the RAG method? Can it provide consistent answers, or is there a possibility of hallucinations?
Hi,
Yes, you can upload PDF’s as well as other supported document types.
Hallucinations are very unlikely, because AI agent will only answer based on knowledge available to it.
