2043 comments found.
Users cannot be added by admin
From Admin → Add New Member, it is impossible to create users with phone number only.
System throws an Invalid email error even though phone-only accounts are supported.
This completely blocks admin user creation and manual onboarding.
Fix ASAP – this is a critical bug. ⚠️
Ticket #3743
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
hello, in the profile page I need some requirements /information specially to women not to men
For this item support please send us item support ticket from here http://support.activeitzone.com
Why does adding Google Captcha result in a 500 Internal Server error? I’m using v3 version with 0.9+ settings.
Please follow the documentation for proper configuration. If your configure this properly it will not make any error. A lot of user are using this same process and do not face issue in this feature. For more you can send us item support ticket from here http://support.activeitzone.com
According to your account information it has been seen that your item support time has been expired so please renew your item support pack
Subject: Issue with Registration Form on Matrimony Website
Dear Support Team,
I would like to report an issue I am facing on your matrimony website. While trying to register a new profile, the Date of Birth field keeps showing the same date repeatedly, and it does not allow me to select the correct date.
Additionally, the Height drop-down option is not opening, so I am unable to choose the height during registration.
Because of these problems, I am unable to complete the registration process. Kindly look into this matter and resolve it as soon as possible.
Thank you.
Regards, Akhilesh Kumar
Please send us item support ticket from here http://support.activeitzone.com
plz reply
विषय: रजिस्ट्रेशन फॉर्म में तकनीकी समस्याओं के समाधान हेतु शिकायत
नमस्ते,
मैं आपकी वेबसाइट के रजिस्ट्रेशन फॉर्म का उपयोग करते समय लगातार कई तकनीकी समस्याओं का सामना कर रहा हूँ। मुख्य समस्याएँ इस प्रकार हैं:
DOB (Date of Birth) बदलने पर अपडेट नहीं होता – जन्मतिथि बदलने पर भी सेव नहीं होता और पुरानी DOB ही दिखती है।
फोटो पहली बार अपलोड नहीं होती – प्रोफ़ाइल फोटो पहली बार में अपलोड नहीं होती, दूसरी बार में ही सफल होती है।
Update करने पर पेज ऊपर चला जाता है (Scroll Issue) – हर बार जानकारी भरकर Update दबाते ही पेज ऊपर चला जाता है, फिर नीचे स्क्रोल करके वापस वहीं पहुँचना पड़ता है।
इन समस्याओं के कारण रजिस्ट्रेशन और प्रोफ़ाइल अपडेट करना बहुत मुश्किल हो रहा है। कृपया इन त्रुटियों को जल्द से जल्द ठीक करने की व्यवस्था करें।
धन्यवाद। नाम: Akhilesh Kumar Yadav ईमेल: akhileshy112@gmail.com
Subject: Complaint Regarding Technical Issues in the Registration Form
Hello,
While using your website’s registration form, I am facing several technical issues which are making the registration and profile update process very difficult. The major issues are as follows:
DOB (Date of Birth) does not update – Even after changing the DOB, it does not save and the old date continues to appear.
Photo does not upload on the first attempt – The profile photo fails to upload the first time and only uploads successfully on the second attempt.
Page scrolls to the top after clicking Update – Whenever I enter information and click Update/Save, the page automatically scrolls to the top, and I have to scroll down again to continue filling the form.
These issues are affecting the overall user experience. Kindly look into these problems and resolve them at the earliest.
Thank you. Name: Akhilesh Kumar Yadav Email: akhileshy112@gmail.com
For technical issue solution please send us item support ticket from here http://support.activeitzone.com
Subject: Complaint Regarding Technical Issues in the Registration Form
Hello,
While using your website’s registration form, I am facing several technical issues which are making the registration and profile update process very difficult. The major issues are as follows:
DOB (Date of Birth) does not update – Even after changing the DOB, it does not save and the old date continues to appear.
Photo does not upload on the first attempt – The profile photo fails to upload the first time and only uploads successfully on the second attempt.
Page scrolls to the top after clicking Update – Whenever I enter information and click Update/Save, the page automatically scrolls to the top, and I have to scroll down again to continue filling the form.
These issues are affecting the overall user experience. Kindly look into these problems and resolve them at the earliest.
Thank you. Name: Akhilesh Kumar Yadav Email: akhileshy112@gmail.com
Did you sent us any item support ticket?
November is ended , Not updated yet, you were promised that you will update within this month
Yes for cyber sale the update is pending. It will release soon.
We’ve also checked your account, and your support period has expired. This is the perfect moment to renew — during the Cyber Monday Sale, you can secure your support extension at 50% off. It’s a limited-time offer, so renewing now gives you premium support at the best price of the year.
now sale ended , can we expect update ?
?
While the update will release you will get item update notification.
September was the last update, almost half December is ended,
You said that Update was pending because of Cyber sale , but sale was ended .
Also share your upcoming features list
Soon it will be updated. We do not release the update log before releasing the item update.
Hello. What happened to my installation that after I got it is activated the website could not be browsed and the installation is stoped – It tells me : This site can’t provide a secure connection hubwzwaj.com sent an invalid response.
Try running Windows Network Diagnostics. ERR_SSL_PROTOCOL_ERROR
For this issue solution please send us item support ticket from here http://support.activeitzone.com
HELLO, 1. does user can hide their privacy photo profile e.g blur it 2. can i create user profile fields or they are non changeble
According to account information your support coverage ended in June 2024 — more than 15 months ago. Since then, the product has evolved through important updates, packed with powerful new features and continuous improvements built from our expertise and long-term development effort.
To stay aligned with our support policy and continue enjoying dedicated assistance, premium updates, and priority service, you’ll need to renew your support package.
Right now, you’re in the best discount window of the entire year — available only for this month. If you want to maximize value and unlock full support again, this is the moment. Don’t let the opportunity pass.
website is not secure , website is hacked and index file is renamed and changed also inserted new text file. also file inserted in Updated> verification form> index.php, public>xear.php, config>provider>index.php, addons> rules> index.php.
just upload backup.
kindly add security from public upload and sql injection
What version are you using, Did you activate Recaptcha!
Latest version, 5.5.1 using, yes using captcha
Create a ticket at http://support.activeitzone.com
We’ll review and discuss these issues with our development team to identify the best solutions. Once we’ve analyzed the situation, we’ll plan the necessary steps to address them effectively.
Thanks.
Ohk , got it
are coming with the update
We’re currently working on this, and progress is underway. Please keep an eye out for our upcoming release—you’ll be notified as soon as the update becomes available. Thanks.
after registration this show please whats the error
Symfony\Component\Mailer\Exception\TransportException {#2658 ▼ #message: “Connection could not be established with host “ssl://Mail.jodate.com:465”: stream_socket_client(): Peer certificate CN=`ls21.host-ww.net’ did not match expected ▶” #code: 0 #file: ” /home/jodatec1/domains/jodate.com/public_html/vendor /symfony/mailer/ Transport/Smtp/Stream/SocketStream.php ” #line: 154 -debug: ”” trace: {▶} }
This is ridiculous to see that your support time over from 2019. Now this is 2025. I hope you will renew the support pack and then want assistance from us.
i will renew support please whats the problem with my website i cant register
Thank you for your understanding. Please avoid sharing any internal codebase in the public comment section. If this happens again, we may need to escalate the issue to Envato Marketplace for further action on the account.
i bought both cms and flutter app before almost two years and still i can,t go live because of the product is missing many features and functionality as martimonial, fileds are not even drop down or filterable for user to search opposite gender,i would suggest to make customizations for your clients with logic and affordable price since this is your product and know well how to customize easily, even my payment gateway (local payment gateway) deleted after the update, now script become useless all the time and money i paid has no value , could you help customize it please
Sorry to hear about your experience. We truly appreciate your feedback and have taken note of the points you shared — we’ll work to incorporate them into the item in future updates.
However, maintaining custom modifications during updates isn’t technically feasible. As per Envato Marketplace guidelines, we aren’t permitted to use any auto-run or similar system that could track which files were customized. Because of this, the update process cannot safely identify or preserve edited files.
Thank you for your understanding and for helping us improve.
Basic Login & Password Recovery Still Not Working on Mobile – 3 Years Since Purchase
In conclusion, on mobile devices, both Login and Forgot/Reset Password functionalities are not working. This makes the product unusable for mobile users, which is unacceptable for a Matrimony platform where most traffic comes from mobile.
I purchased this product in 2022, and it has now been 3 years. Still, the basic core functionalities are not stable. I still cannot go live due to multiple bugs that keep appearing in every update.
We trusted this product and expected that the major issues would be fixed on time. But we customers have been waiting for a truly stable, production-ready version for a long time — and still, the product behaves like a college project rather than a mature commercial solution.
Please take this seriously and release a properly tested, stable production-ready version. We have already lost time, effort, and money by believing that these critical issues would be resolved quickly, but that hasn’t happened.
We hope you will finally prioritize quality and stability so that we can confidently take the product live.
We have carefully checked the feature you mentioned across all devices, and it’s working perfectly on our end. If you’ve already communicated with us through the support zone, please continue using that single platform for your item support. Requesting assistance from multiple channels at the same time can cause confusion and may extend the overall support response time.
If everything is “working perfectly across all devices” as mentioned, then kindly share a screen recording showing the Login and Forgot/Reset Password process working on a mobile device using a phone number. That is the exact issue reported, and it is important to address the specific problem rather than giving a generic confirmation.
Regarding your note on using a single support channel — the support zone is indeed the place to resolve the issue technically, and I am already communicating there. However, posting here is for transparency and community awareness, so:
- Other buyers can see the existing issues
- They don’t waste time re-testing the same bugs
- Everyone knows which bugs are acknowledged or fixed
- It helps the product improve through open feedback
This is not duplication — it is visibility, so customers stay informed about product stability and ongoing fixes.
I request you to please read the reported issue carefully and respond with evidence of the fix, as this builds trust and credibility. A product that aims to be used in production must ensure quality, stability, and transparent support.
Codecanyon items don’t rely solely on the product itself — proper system configuration and correct server setup are also essential for smooth operation. We provide the item as part of our responsibility, and Envato has established a dedicated support system for customers who need assistance.
If we identify any general issue from the item side, we always resolve it through updates. Otherwise, we provide individual support, just as we are currently doing for you. You also mentioned screen recording as proof — we appreciate that effort and will review it carefully.
Here is the proofhttps://drive.google.com/file/d/1pE4rw3CR78TpFdJm-vZLARc70U_y9gcu/view
We provide complete transparency through our live demo, where all visitors can explore every panel before making a purchase. Therefore, requesting additional proof of transparency after purchase may create unnecessary confusion, as everything is already openly presented.
Also, yes — we often provide similar responses to maintain efficiency and consistency in our support process. We handle a large number of customers daily, so keeping discussions within a single comment thread or through our support zone helps us manage your requests more effectively and ensures faster, focused assistance.
Codecanyon items don’t rely solely on the product itself — proper system configuration and correct server setup are also essential for smooth operation. We provide the item as part of our responsibility, and Envato has established a dedicated support system for customers who need assistance.
If we identify any general issue from the item side, we always resolve it through updates. Otherwise, we provide individual support, just as we are currently doing for you. You also mentioned screen recording as proof — we appreciate that effort and will review it carefully.
Here is the proofhttps://drive.google.com/file/d/1pE4rw3CR78TpFdJm-vZLARc70U_y9gcu/view
We provide complete transparency through our live demo, where all visitors can explore every panel before making a purchase. Therefore, requesting additional proof of transparency after purchase may create unnecessary confusion, as everything is already openly presented.
Also, yes — we often provide similar responses to maintain efficiency and consistency in our support process. We handle a large number of customers daily, so keeping discussions within a single comment thread or through our support zone helps us manage your requests more effectively and ensures faster, focused assistance.
However, the issue still remains. The feature is not working on mobile devices, even after multiple tests from my side. In the proof video you shared, there is no registration step performed from a mobile device, which is exactly where the issue happens.
I have already purchased support from you, and I am genuinely stuck because the core login and password reset features do not work on mobile. Please help me resolve this — it’s blocking my launch.
Also, in your demo, there is no option to register or log in using a mobile number, so customers cannot test this part before purchasing. Please add mobile number registration/login to your live demo as well, so buyers can verify the feature before making a decision.
I appreciate your support, but the issue on mobile devices is still unresolved. Please check again by:
- Registering a new account from a mobile browser, and
- Trying to log in using the same mobile device
This is the only way to reproduce the problem accurately.
I hope you already get assistance from support zone. We will take care of this on further update.
Reset Password Not Working on Mobile
I am facing a critical issue where the Reset Password process works on desktop, but fails on mobile devices with the error: “405 Method Not Allowed” ❌
Most users access the website on mobile, so please treat this as a high-priority bug and fix it urgently.
Kindly ensure proper testing is done on mobile devices before releasing updates — not only on desktop.
Ticket ID: 3379
We have carefully checked the feature you mentioned across all devices, and it’s working perfectly on our end. If you’ve already communicated with us through the support zone, please continue using that single platform for your item support. Requesting assistance from multiple channels at the same time can cause confusion and may extend the overall support response time.
I have already requested a screen recording in the support zone to verify the password reset issue specifically using a phone number on a mobile device, as that’s where the issue occurs.
I am commenting here not to duplicate support, but for transparency. Many buyers follow the comments to understand:
- Existing bugs & fixes
- User experiences
- Stability of updates
The issue can be solved in the support zone, but sharing here helps other users stay informed and also helps the community and the product grow. Please take this in a positive way.
Codecanyon items don’t rely solely on the product itself — proper system configuration and correct server setup are also essential for smooth operation. We provide the item as part of our responsibility, and Envato has established a dedicated support system for customers who need assistance.
If we identify any general issue from the item side, we always resolve it through updates. Otherwise, we provide individual support, just as we are currently doing for you. You also mentioned screen recording as proof — we appreciate that effort and will review it carefully.
Here is the proofhttps://drive.google.com/file/d/1pE4rw3CR78TpFdJm-vZLARc70U_y9gcu/view
We provide complete transparency through our live demo, where all visitors can explore every panel before making a purchase. Therefore, requesting additional proof of transparency after purchase may create unnecessary confusion, as everything is already openly presented.
Also, yes — we often provide similar responses to maintain efficiency and consistency in our support process. We handle a large number of customers daily, so keeping discussions within a single comment thread or through our support zone helps us manage your requests more effectively and ensures faster, focused assistance.
Country Code Missing on Password Recovery Screens
- Country code selector is available on the Login screen ✅
- But it is missing on the Forgot Password and Reset Password screens ❌
This causes issues for users entering their phone number without a country code. Please keep the country code selection consistent across all screens where phone number input is required.
Ticket ID: 3376
We have carefully checked the feature you mentioned across all devices, and it’s working perfectly on our end. If you’ve already communicated with us through the support zone, please continue using that single platform for your item support. Requesting assistance from multiple channels at the same time can cause confusion and may extend the overall support response time.
It seems my comment was not properly read. The issue I reported is specifically that the country code selector is missing on the Forgot Password and Reset Password screens when using a phone number — not email.
If you are claiming it is already working “across all devices”, then kindly share a proof screenshot or short screen recording here showing the country code visible on those two screens.
Please avoid copy-paste replies without understanding the exact issue. We customers spend time explaining problems clearly so they can be fixed — and we expect the same level of attention and respect in return.
Properly reading user feedback and acknowledging it is important not only for solving issues but also for maintaining trust and confidence among your existing and future buyers.
Codecanyon items don’t rely solely on the product itself — proper system configuration and correct server setup are also essential for smooth operation. We provide the item as part of our responsibility, and Envato has established a dedicated support system for customers who need assistance.
If we identify any general issue from the item side, we always resolve it through updates. Otherwise, we provide individual support, just as we are currently doing for you. You also mentioned screen recording as proof — we appreciate that effort and will review it carefully.
Here is the proofhttps://drive.google.com/file/d/1pE4rw3CR78TpFdJm-vZLARc70U_y9gcu/view
We provide complete transparency through our live demo, where all visitors can explore every panel before making a purchase. Therefore, requesting additional proof of transparency after purchase may create unnecessary confusion, as everything is already openly presented.
Also, yes — we often provide similar responses to maintain efficiency and consistency in our support process. We handle a large number of customers daily, so keeping discussions within a single comment thread or through our support zone helps us manage your requests more effectively and ensures faster, focused assistance.
Requesting Must-Have Matrimony Features in Upcoming Updates
- Privacy Controls for profile photos, gallery & contact details (Premium only / after interest accepted / selected users / only me)
- “Near Me” Matches based on location
- Profile Photo Approval (Approve/Reject) + email to user with reason
- Custom Fields in package plans
- Premium Members page with pagination
- Firebase Push Notifications from Admin to single user or all users
- Horoscope Matching feature
- Paid Profile Boosting option
-
Stepper-Based Registration with Email/OTP verification first, then show remaining fields
(Example: Registration Flow Link)
These are basic must-have features for any Matrimony platform today. Kindly consider adding them soon.
Thanks for your suggestion. We are noting your all points will priority. Gradually we will try our best to implement your mentioned features.
Login is not working from mobile devices, while it works fine on desktop.
This is a serious usability issue because most users access the site from mobile. I have already shared the screen recording and raised this under Ticket ID 3354.
Please check and fix this urgently, as mobile users are unable to log in at all.
We checked and we do not get any issues on login from mobile phone.Are you saying about the mobile apps or this item?
This item while using in mobile. I have shared the screen recording Also.
Ok then it will better to provide you item support from support zone.
Done and Ticket ID is 3354
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
I am planning to make the website live and would like to set up multiple environments (Local, Staging, and Production). Can you please confirm if the same license can be used for all three environments?
I have raised this under Ticket ID 3355. If there is any documentation or steps for setting up multiple environments with the same license, please share it, as this will help ensure a smooth deployment.
Would you please confirm on where you will need to have the answer for this queries.
Anywhere is fine.
Please note, our support team is offline on Friday and Saturday (GMT+06). However, we still try to respond promptly when possible.
I’m not able to configure Firebase Push Notifications, because Firebase no longer supports FIREBASE SERVER KEY method.
The old “Cloud Messaging (Legacy)” API is now deprecated & disabled.
Our current system requires the legacy SERVER KEY — but Firebase dashboard now shows only Web API Key, Project ID, Sender ID, App ID, etc.
To continue push notifications, we must migrate to Firebase Cloud Messaging HTTP v1 API which uses Service Account JSON instead of Server Key.
Please send us item support ticket from here http://support.activeitzone.com
I’d like to suggest some features for the script.
1. Firebase notification system in the admin panel so that admins can send notifications to individual users or all users.
3. Astrologer horoscope matching feature.
4. Paid profile boosting system.
5. Video calling feature.
6. Voice calling feature.
7. Convert input field to drop-down selection fields in the Manage Profile and Partner Expectation sections.
8. Introduce a stepper-based registration form, as many users create accounts but don’t complete their profiles.
9. Custom fields in package plans.
10. Admin/Member/Unapproved Profile Pictures: Implement a feature to reject profile photos and send an email to the user, including the reason for rejection and a request for a new upload.
14. Near me matches based on location.
11. Manual Payment Method system enable/disable feature.
12. Allow users to set privacy settings for profile photos, gallery photos, and contact details, with options to display them to premium members, accepted interests, or specific user or only me.
13. Please modify the registration form like this: https://demo.activeitzone.com/ecommerce/shop/registration/verification Only after successful email verification should the remaining fields be displayed. make a easy form
14. Add a “Premium members” screen with pagination.
Thanks for sharing your valuable suggestions! We’ve carefully noted each point, and all of them are already in our development pipeline. While we can’t provide an exact release timeline right now, rest assured — these updates are planned and will be rolled out gradually to enhance your overall experience with the item.
Phonepe payment gatway not working showing 500 error
Which version you are using?
I’m using the latest version of your script. The payment process completes successfully, but after payment:
The purchased package is not being assigned to the user.
The payment details and history are not showing in the user dashboard or admin panel.
Everything else seems to be working fine, but this issue occurs right after successful payment. Please check and let me know how to fix this.
For technical item support please send us item support ticket from here http://support.activeitzone.com
