801 comments found.
Hi, A few days ago I asked you where the voice command in the demo. You told me it was in the settings, but I can’t find it. I’m in the demo, in the settings, but I can’t find the voice commands. Thanks
Hi, please open a support ticket here https://simplesupport.ticksy.com/
Ciao Andrea. Check please the Editor UI – is crashing after update (4 different browsers, same behaviour)! Grazie.
Hi, it doesn’t crash for me, it works fine. Please open a ticket here https://simplesupport.ticksy.com/ also attaching the error log. Thank you
Hi, I can’t open a support ticket because my Envato support period has expired. I’m contacting you here to kindly ask if you could reset my license, as my purchase code shows “already registered” when I try to activate it on flanycam.flany.net.
Thank you for your help!
Hello, still open the ticket in the “License Issue (no need active support)” category, as the description says it does not require your support to be active to open it and indicate your license code so I can reset it.
thank you for your quick reply! I’ve just opened the ticket under the “License Issue (no need active support)” category and included my license code as requested.
Thanks again for your help and reactivity!
hello Andrea please when the tour is protected with lead the webhook is not working means dont send data , also please for the can you make the video background looping when the tour is protected by lead or password
Hi, i tested the webhook and it sends the data correctly. No sorry I cannot put the initial video in looping.
Can the application run on shared hosting?
Of course, it also works on shared hosting, but I always recommend a VPS based on Debian/Ubuntu.
Ciao Andrea. Can you please improve 3d view smoothness? Is slow as hell, no matter if changing the settings (autorotate, zoom in, zoom out). Grazie.
Ciao, please open a support ticket here https://simplesupport.ticksy.com/
Can you provide sample data? and can i add that data in site?
One more question, do i need to buy your other api for run video? or tour?
When you have buyed it I can send you some tour as sample data. What do you mean to “run video”?
i mean for create new tour, or 360, do we need any extra api?
i have not bought yet, just going to buy in hour also want to know
do you provide support for install this on server?
just purchased today
Ok, no need extra API to create tours, just upload the 360 image. If you have any request from now on open a ticket here https://simplesupport.ticksy.com/ Thanks
A great update to probably the most polished app on CodeCanyon. In future updates, I would suggest including individually selectable markers from the icon library for each tour in the “Tour Map”. In addition, it might be worth considering an auto-sliding left “Tour Map” panel for desktop browsers. Thanks for the great work !
Thanks
Hello,
I would like to know if it is possible to limit the vertical view in Simple Virtual Tour. Specifically, I want to restrict the camera so that users cannot look down (disable or limit the pitch angle downward) when navigating through a 360 panorama.
Is there a setting or configuration option to achieve this?
Thanks
Hello, you can simulate the walk effect with the transition settings, but it is not a native walk effect. 1) yes you can. 2) you can export the tours and upload them to your remote server.
Thanks for your reply Sir. 1) Is effect like above link we can get in our application? 2) If yes then please provide me demo link of video where i can see the transition effect we have. 3) Is tour exports in htm format?
2) this is an example https://simplevirtualtour.it/app/viewer/test_transition 3) yes
Thanks, Please check the link,(https://www.3dvista.com/samples/zanzibar_villa_turquoise_virtual_tour.html) here you can see the transition. At link given by you transition is not smooth like above link. Can you please explain why? Do you provide proper documentation covering all options it has. coz i cant understand lot of things in it. Like How to use it.
Many options in the backend have a question mark that explains what they do and also I have a knowledge base https://simplevirtualtour.tawk.help/
Thanks, Can you just explain about transition so i can buy it.
Thanks for you cooperation. Now i can buy this
Thanks to you!
Hello, is it possible to have multiple user free registrations without the SaaS plug-in?
Hi, no sorry, the standard version only works with 1 administrator account.
Thank you for the fast reply.
Hello, I would like to know please, the types (360 panorama, Video 360 etc..) the system creates directly from the png, jpg images, that we will provide or is it up to us to directly make 360 images or videos? I just saw the documentation after the demo but I did not understand well. Thanks
Hi, You have to load directly the 360-degree panoramas in the equirectangular format (2:1 resolution).
Okay, I understand Thanks
Great Script! Please add copy/clone of markers & POI as sometimes users need to add the exact same marker in multiple rooms..
Also, any ETA for the next update? 
Hi, thanks. You can already duplicate POIs and markers. Just click on them and press the duplicate button. I’m on vacation now, but I’ll finish the new update when I return.
Hi thanks for the reply and supprt even in your vacation. I saw the duplicate function.however, it duplicates is only within the same room. It will be greatif duplicate could prompt which room to be added to. For example i want to duplicate ‘enterance’ marker to be in all rooms. With current functionalitynof duplicate this is not possible.
Hello, if you look carefully when you duplicate a POI it asks where you want to duplicate it, if in the same room or in another.
Thanks I could find it for POI, however is same functionality exists for markers?
No because markers connects rooms and there is no sense to duplicate them into other rooms.
Hello, congratulations on the great work with this virtual tour system – the demo looks really good!
I have a question: in the demo I only saw the hotspot navigation option. Does the system also support: Navigation with arrows/directions, like in Google Street View? Free navigation using mouse or trackpad (drag to look around)? Navigation with VR headsets for an immersive experience? Thank you in advance for your attention!
Hi, thank you. The system only supports navigation through markers inserted in the tour that allow you to change rooms. I also have the plugin to publish the tour on Google Street View to have navigation with direction arrows. VR headset are supported but works in the same way.
Hi, I hope you are well? I would like to know please: 1) What type of hosting for the script? Cloud or VPS or both? And what do you recommend? 2) What minimum server specifications do you recommend for it to work perfectly? Thank you.
Hi. 1) Yes it works on both, I recommend a VPS. 2) VPS with at least 2 vcpu, 4gb of ram and based on Debian/Ubuntu OS.
Thanks.
I hope this message finds you well. I am interested in purchasing your application along with the SaaS plugin. I would like to know if the installation package includes the demo tours as showcased on your website. These tours are essential for me to understand the features and capabilities of the application.
Could you please provide me with more information regarding this aspect? I would appreciate a prompt response. Thank you.
Hi, yes of course, once purchased just contact me and I can send them all to you.
Hello, could you enable the bulk publication of virtual tours on a nice map with a reasonable preview or labels and suggestive icons? Instead of in a showcase or an expensive globe ?
Hi, I don’t know, because I already have another application to create maps (Simple Map Locator), and I was thinking of integrating the 2 applications. Or maybe I’ll give the opportunity to create a simplified one within the tour application. I have to think about it,
Thanks for reply. I found your map application here. Great job. I see on the demo page that there is even one virtual tour on it. In fact, these are two separate applications. Perhaps the learning curve would allow me to show a list of virtual tours created in Simple Virtual Tour on this map. But here it is more difficult to return to the list. In showcases and globes, it is actually easier and more intuitive. Above all, I have a problem when I have several windows open, one inside the other, and I close the wrong one. Here, the showcase really stands out. The problem is that I started thinking that this list of virtual tours should be visualized on the map, a bit like on Globe, but maybe with previews or at least with custom thumbnails and labels.
I’ll think about it, thanks for the suggestions.
Hi, questions before purchasing please: 1) For the voice command, is it only for navigating between rooms, for example, or is there more? Can we ask questions about what a room contains, for example? Please clarify. 2) Where is the voice command located in the demo admin? Thanks
Hi, 1) yes, is only for looking around the space and moving to next / previous room. 2) in the settings – voice commands there are the commands, and on Editor UI you can enable it, by clicking on bottom left corresponding icon.
Thank you for the feedback and one last question please? Can we integrate several languages, if so does it recognize the language directly or do we have to change it manually during the visit?
It is currently set to work with a single language set in the settings, but thanks for the suggestion, I could make it multilingual and automatic.
You’re welcome and thank you too.
would love a step by step guide to creating a saas front page (not how to build it, but how to link it to the back end)
Since the subscription of the plans takes place once registered and inside the application, you could simply show the list of your prices and a button that refers to the registration or login page.
so the process is 1. registration (which gives you some access if a trial period is selected or none if its disabled) 2 choose a plan and pay 3 get access to the app?
Ok. Thanks
Yes, exactly.
Hi, how to solved an endless multi-resolutions process? The gear icon keep spinning, and no multi-resolutions images generated. The requirement is fine, except shell_exec, all packages stated NO, and the executable files are also set to NO. But i am using your external server for all extra tools. Sorry for using comment sections due to expired support. Many thanks!
sorry, done. Solved by activating shell_exec.
Hi, I’m glad you solved it yourself.
