3883 comments found.
WHEN TRYING TO SETUP A FRESH COPY GETTING HTTP ERROR 500 FOLLOWED ALL INSTALLATION INSTRUCTION COPYING FILES TO SERVER IMPORTING DB EDITING ENV FILE TO MATCH ACCESS THEN OPENING THE WEBSITE GETTING 500 ERROR = https://marktops.tvpfundhk.com/
Hello,
For support, please contact our team in CRM.
Regards.
Hello Why is there an error (Request failed-Bad request) during certificate generation,also which services can i use for Certificate API ?
Hi, this option is disabled in the demo version. Regards.
When i purchase the LMS,which API services can i use to build the certificates,why isnt there an inbuilt certificate builder
Thanks for the clarification
You’re welcome.
Hi Team
But I am sorry, but I agree with @Rannygramon because my site, after many months, is still not live because of these stupid issues we faced and reported to you guys many times.
Until now, we still don’t see any fixes or the promised product update to address these critical issues. It’s now November, and that’s not cool. You guys said it was supposed to be updated before October.
That said, what do we do now with the script? It seems you guys are refusing to fix the reported issues, but you’re still happy to take payments for it. Explain this and give us a solution to the problems. You have the tickets we created and replied to that explain the issues.
And our issues are not related to our hosting before you mentioned this.
Thanks
Hello,
Respectfully, the case you mentioned is different from what was mentioned in the other comment.
There may be some bugs or problems in the software, and our users report them.
We collect bugs and resolve them in updates. For example, we will release an update in the next few days that includes many bug fixes, nine new plugins, and two new themes.
Regards.
Hi, can Rocket LMS be used with Cloudflare Tunnel (Cloudflare Zero Trust)? Will there be any problems activating the license script?
I tried to activate the license, but I get the following error: Server error occurred while validating the license. Please try again later or contact support.
Hello,
Please make sure that your server doesn’t block external requests.
If it blocks external requests, you may also have problems with other third-party APIs, such as Agora or payment gateways.
If the problem persists, please get in touch with our team in CRM.
Regards.
I am very tired! My LMS has been experiencing issues for months, making it unusable. I keep getting bounced back and forth between your support team and my hosting provider! You even said that my hosting wasn’t professional enough and advised me to migrate to a provider you recommended. How is that possible? My hosting is one of the best available in my country. Today I find myself having spent money without having a working product. You even said there would be an update in October 2025, but nothing has happened.
Hello,
We hope this message finds you well.
We would like to emphasize the importance of hosting in relation to the functionality of our product.
As you review your tickets, it’s important to note that while we’ve tried to help you and spent time on your requests, the fact that the product works on the demo version and other customer websites indicates that there are no code-related issues.
We recommend purchasing the most affordable hosting plan to test the product and confirm that the problems you are experiencing are not related to the code.
There are many nuances regarding hosting experiences that we cannot cover in this message.
Best regards.
The hosting plan is superior to the others and is always in a shared environment. My hosting provider checked and found no issues related to them. In fact, initially you said the problem was with the hosting, when in reality the problem was with the database, as it still is today. Our communication has been going on for MONTHS, not days. You are not providing me with adequate support. It’s not even normal that I have to purchase hosting as a trial. At this point, you can also proceed with a test yourself using your own server. Furthermore, purchasing another hosting plan does not solve the problem. Your role is to assist me and resolve the issue. My hosting provider has been and always is available to find a solution. Remember when the system continuously required RAM? You told me the problem was with my hosting provider. In the end, the problem was with the Rocket LMS database. In fact, you resolved it. So after so many months, I am forced to make this comment. You promised an update in October, but it never arrived. I’m stuck with this project because there’s no will to find a solution to this problem, and it’s absolutely not nice to write this comment. I’ve been incredibly patient, but unfortunately, my patience has run out.
We try to be honest, and the mentioned case was apparent.
When there is a problem with the code, you must encounter the same issue in the demo version.
Our quote is easy to evaluate with a simple shared hosting plan.
Regards.
i posted new courses and its not showing on front page? any help?
Hi, for support, please contact our team in CRM https://crm.rocket-soft.org/ Regards.
am tired of contacting you take 3days to reply there. just give me the information here so i could complete the development here
Hello,
All of the support tickets will be answered within the regular response time.
Regards.
hi, I have few pre-sales questions:
1-Do you provide installation service? 2-Will there be some demo content in installation? 3-What kind of hosting is needed? 4-Is there a way to add blogs to the project, so SEO can run? 5-Are there any extra plugins to buy? other than the demo? 6-I want to run a e-learning site- to sell my own courses. (what kind of license do I need?) I might invite 3-4 instructors to add their own content as well. 7-How long is the code / updated supported for ?
Thankyou.
Hello,
1- Yes, we provide free installation service as we explained in the product description.
2- Yes, you will get the demo data.
3- We suggest using a shared hosting plan like Hostinger.
4- The product includes a powerful blog system. You can also generate content with AI.
5- We have other products related to Rocket LMS that you can consider buying.
We suggest purchasing the full bundle in the current promotion.
6- Please contact rocketsoftsolutions@gmail.com and explain your use case so we can help you.
7- You will get lifetime free updates.
Regards.
Hello, your support team has been responding to requests for 1 day.
Hi, Do you have support?
I added license to my site but the system said “Column not found: 1054 Unknown column ‘license_type’ in ‘INSERT INTO’ “
Hi, for support, please contact our team in CRM. Regards.
Yes, I contacted in CRM but no one answer, so I tried it here
Fridays are our weekends. All of your messages will be answered ontime.
Could “NetGSM”, the SMS Gateways company, be added in the next update? It’s the largest and most widely used company in Türkiye. API: https://github.com/netgsm1/sms
Hi, you can check your ticket in CRM. Regards.
There seem to be missing sections in the translations. For example, when I translate the panel.php file, some sections in the admin panel are still in a different language. How do we change these? The same thing happens when I update the language from the admin panel. The same thing happens when I update the files from the server.
Hi, you can check your ticket in CRM. Regards.
Hello!
I am interested in purchasing the script. I have the following questions:
1. Will I receive the full source code? (backend + frontend)
2. Do you offer installation services?
3. Do you offer customization/development services?
4. Do you provide all the technical documentation?
Hello,
1- Yes, you will get the full source code and can customize it. Please consider that some license-related files are encrypted, but it won’t affect the product’s customizability.
2- Yes, Rocket LMS includes free installation service, as we explained in the product description.
3- Yes, we accept customizations in most cases.
4- Rocket LMS was developed with Laravel. We developed it according to Laravel standards, so every Laravel developer can understand the code.
We have documentation, including the product workflow. We have no technical documentation.
Regards.
Can Zoom be used directly within the app, or do users need to click the link and watch through the Zoom page that opens?
Hello,
In the current version, the user will be redirected to the Zoom app.
We plan to include the embedded Zoom live sessions in upcoming updates.
Regards.
Hi, I’d like to purchase this product. Is the source code available without obfuscation AFTER purchase? I don’t want to install a spyware like ioncube on my servers
Hello, the source code is open and you can customize it but license-related files are encrypted.Regards.
PreSale Question: Before purchasing, I’d like to confirm a few things about your LMS script:
1) Does the platform support native course video hosting (i.e., uploading and streaming videos directly on the site, not via YouTube or Vimeo)?
2) If yes, are these videos protected from external downloads; for example, can users easily download them through browser tools like “Inspect” or “Network”?
3) How exactly is the video protection implemented?
I’m currently comparing LMS solutions and need to ensure paid course content can’t be downloaded or shared externally.
Hello,
1- Yes, it is possible.
2- For decisive download protection, you need to use the “Secure Video Storage” that uses the Bunny.net system.
3- If you use the secure storage, your videos will be protected against unwanted downloads.
We also added a new level of content security in the upcoming update that displays the user information on videos randomly, with many options.
Regards.
Hello,
I am currently testing the demo and noticed that when attempting to make a payment via CinetPay, the following message appears:
“Disabled Payment Gateways – The following gateways are not supported for the selected currency. Please change your currency to proceed.”
However, I have set the default currency to the West African CFA franc. Is this simply an issue related to the demo?
Hello,
Some features, like payment gateways, are disabled in the demo version.
Regards.
Can you give a partial list of when the new update will be released and what features it will have?
Hello,
Sorry, it is not possible to tell more about updates features before official release.
Regards.
Is it possible for an instructor to sell essay correction services on Rocket LMS, where students can submit their .pdf files and receive a corrected file with feedback directly through the platform? If so, what is the best way for the instructor to offer this essay correction service?
Hello,
This process is available using the “Assignment” feature.
Regards.
Hello, I want buy this script. PHP 8.1 end of life is Dec 2025 , When you are going to release new update for php, Also try to push for newer php for less Vulnerabilities.
Hello,
The current version is stable, and you can use it without any concern.
By the way, we also intend to upgrade the PHP version in future updates, but there are more important cases in our development queue.
Regards.
Hi,
unfortunately, your demo is broken. For example, if you try to create a featured category in the blog section. I have the same issues after upgrading from Version 1 to 2.
I have already tried to contact you via a support ticket buy my support ran out, nevertheless I would still really appreciate getting an update, so that I will be able to use RocketLMS again. Currently, RocketLMS is completely unusable.
Thank you for the support.
Hello,
If you encounter any issues with the demo, you can easily contact our team through CRM.
Reporting bugs or problems doesn’t require renewing support.
Regards.
