3151 comments found.
I don’t need assistance, but I just need to ask you, where are the functions in the extension I just purchased?
I’ve added the Artificial Intelligence application extension, but I can’t find the Training Chatbot function. There’s no “Training using files” or “Training using a website.” How do I train the chatbot?
我自己找到它了, 謝謝 ~ 但我還是提醒你, 我以後仍然可能買更多擴充應用, 所以,我是你的顧客~
Do you have an SDK for this chatbot? I mean, for this chatbot to work on Android mobile devices, do you have an SDK? Or how can it work on mobile devices? Because embedding HTML code doesn’t work on mobile devices.
Hi there is no SDK sorry. A browser is needed to run this chat. Regards
Hello Sciocco, I’m interested in your script but I want to know if your software has abilities to create community and group chat features? Expecting your reply. Thanks
Unfortuantely no 
can i add the chatbot my any website?
Yes, of course you can 
i mean my all website? same time
Yes, just include the chat into a global area like footer
on reply or send message it is not palying sound like before. why? input output sound not playing? https://prnt.sc/1wJbhMpzLBUq
They are working but we have no enabled them. Regards
Please consider adding messaging APIs like Mailgun, Mailjet, etc. in future updates. Many of us use GoDaddy, and they don’t allow SMTP for bulk emails. I hope you’ll consider it and that I’ll be able to purchase it. Excellent script.
Thanks for the feedback. We have no plans for it. You can use an external SMTP of GoDaddy do not provide one for your needs. Regards
in the DB table sb_messages store my arabic messages in this format
كم سعر المنتج
can you please guide me to fix and store in arabic letters correctly
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ). You can login using your Support Board Cloud account. Thank you! Best regards.
I’ve been trying to reach your support team for the past three days regarding a domain migration. Could you please assist me with this?
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
no one reply: https://prnt.sc/kwGR9wsPHx8h
ello Support Board team,
I’m experiencing difficulties connecting my WhatsApp Cloud API (Meta) application to Support Board.
The application was created correctly in Meta for Developers and is fully functional and approved by Meta, including:
Verified business number;
Valid and active access token;
Webhook configured and successfully validated in the Meta dashboard.
However, Support Board does not provide any visible feedback about the connection status — there are no success messages, error alerts, or logs indicating whether the integration was completed or failed.
I have already reviewed all the official documentation and followed every step provided, but the connection simply doesn’t establish and shows no diagnostic output.
Additionally, there is no human support available, only automated AI responses, which unfortunately do not solve the problem.
I kindly ask for your assistance with the following:
Please verify if there is any known issue with the integration of the official WhatsApp Cloud API.
Provide detailed instructions on how to correctly configure the Configuration URL, Secret Key, and Cloud API numbers.
If possible, connect me with a human representative to follow up on this case.
Thank you very much for your attention and support.
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
This is with Free API from Gemini?
this is work with Sngine? (give auto support)
No sorry. Only OpenAI is supported.
I tried demo on cloud.board.support but I found that emails are not getting converted into ticket. If anyone is sending mails I am not able to see in support board admin panel unless I synchronise again and again. Every time I have to click on synchronise to see new mails
Hi confirm they get converted into ticket automatically, you just have to wait. You can also setup cron jobs for that. Check the docs for more details: https://board.support/docs/#email-piping
If you have further questions don’t hesitate to contact me.
Thank you!
İs it possible to create Demo access like in support board sote? İf yes how to enable it please
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
Can we set status or any label to customers so we can distinguish between them in board view especially the leads so we can reply only on support board no need to other app to handle leads prospecting progress? It will be Big feature to replace CRM
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
How to enable Google login. I can’t see any documentation for it.thanks
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
Hi Federico, I’m so happy to see the new features your’re amazing developer Google login and registration TidyCal & Calendar integration A lot of features for articles Thank so much and keep going
I hope you add support for MoR payment like Paddle
Thank you! Paddle is a close system so we cannot develop an integration for it on our own, we need someone which is actually using it and that share the access with us.
The plugin is irrilevant to us but if you have a Paddle account we can do the integration, if you are interested contact us via the support channels. Feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
I recently purchased the SaaS version of your application, and I must say it’s truly impressive. It’s evident that your team has put marvelous effort into enhancing the app with such a wide array of features, options, and practical use cases. I hope you continue to update and improve it moving forward.
That said, I’ve encountered an issue that I’d like your guidance on. I’m using the OpenAI Assistant integration, but some messages aren’t receiving responses from the assistant. Upon checking the OpenAI Assistant thread logs, I noticed that these messages weren’t even sent to the assistant in the first place. Could you advise on how to fix this problem or prevent it from happening in the future? What might be the underlying cause?
Thank you for your support—I look forward to your insights.
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
as saas version 1-how to offer discount to my users? 2-can discount bypass the max qouta?
Hi there,
1. Unfortuanately there is no discount option yet.
2. No
Regards
how payment system work in case of yearly plans?
if a customer already paid for the $60/year plan, then he ecceeded the max quota in 1st month… Will he be charged the full $70/year as next plan, or will I only pay the $10 difference (which is 70 -60), with my current plan being credited?”
He’ll be charged the full $70 right now. You will have to send partial refunds manually. (with Stripe it is easy)
Regards
oh manually! Stripe Billing fully supports automatic prorated billing for upgrades on annual plans
Application is not working since yesterday.. probably because of an update?
Please ignore this comment. The issue was my php version being 7,4. Upgraded to 8.2 and all is well now.
Bonjour,
Comment allez-vous? My name is Kym.
I am thinking of purchasing this for my agency and must know if your plugin is compatible with a few plugins I use for my client sites.
Firstly, is it compatible with WP Snippets AI: https://wpsnippets.ai
Also, is it compatible with Yoast SEO: https://yoast.com
Merci, Kym
Hi there, I think yes as none of the two plugin are related to Support Board. Regards
Please fix the missing delete button in Flow Connect. Also, check the flows themselves; they’re working quite poorly. In QA, note that when you use Tools Calling POST, you’re sending the header and values as null.
Please resolve the core functionality issue; each update fixes three things and breaks four.
Hi there
1. We will fix the delete button in the next version
2. I just tested Tools Calling and all headers are sent correctly, they are not null
3. What do you mean by “check the flows themselves; they’re working quite poorly”? I can check
Thanks for the feedback!
Just a minor mistake
script > media see you have bymistakenly uploaded fules folder copy in SaaS version
Hope you remove it
Thanks for letting me know!
New bug : when new user sends a message the admin cannot see it in admin panel until admin refreshes the page. This was proper until previous version. Also the system is too good as always 
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.