16259 comments found.
nobody reply from 1 week on email support
Would you please inform your item support ticket no?
Hello sir how to enable guest check out option
You can activate this on feature activation section from admin panel.
hello sir plz solve the issue ticket number 3314
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
Oops! An Error Occurred The server returned a “500 Internal Server Error”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
I TRIED UPDATING FROM 9.9.9 TO 10. I got the above error message. Secondly activation codes are only sent to webmails, not regular yahoo, and gmail. So such users can’t verify their accounts.
According to your account details, your support period expired in September 2022 — over 36 months ago. During this time, you’ve received 60+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience. To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
I already said severally after leaving Europe, its become impossible paying from Africa.
Anyway, you promised free regular update. And now i can’t seem to get that update. Please help me understand if its a problem with the update file. Thanks
We truly appreciate your continued use of our item. Many of our customers from Africa are also using this product regularly and have successfully renewed their item support packages, so payment from that region is not an issue.
Since September 2022, we’ve released over 60 updates — all available in your account. Therefore, it’s not accurate to say that we haven’t delivered on our update commitment.
Please note that we can’t guarantee successful installation or updates on every server, as we don’t manage customers’ hosting environments or configurations. This is exactly why Envato has established the item support policy — to maintain a fair and efficient process for both buyers and authors.
it feels a bit like I’m being penalized for something beyond my control. The only payment gateways I’ve seen available here are Skrill and PayPal, which unfortunately aren’t operational in Ghana.
Until I return to Europe in December, I’m unable to make payments through those channels.
Kindly let me know what whats causing the error, thank you.
Do you customize the item? Do you mean it?
I did before, but this version isn’t customised.
Please renew your item support pack and then submit a support ticket regarding the issue. Our support team will be happy to assist you with care and ensure your project continues smoothly.
I’ve wasted over 1,000$ on your products and never really got value for it. You have no sense of customer empathy, always asking way more from customers than you give. Sometimes i regret building my startup around you, but better late than never.
Your item support period expired approximately 36 months ago. While we understand your concern, please note that we had already requested you to renew your support. Instead of doing so, you’ve chosen to post a negative comment — which seems more out of frustration than fact.
If you decide not to renew your support, that’s entirely your choice. However, posting misleading or negative comments violates the marketplace guidelines. Envato may take such actions seriously, as they can affect both your account and purchased items. Please check this screenshot https://prnt.sc/P-AkpjQoK4Xi
Even so, we are still approaching this matter with humility and respect — and we’re happy to assist further once your support is renewed. We truly believe in maintaining a professional and positive experience for every valued customer.
You shouldn’t be using policy as a threat. Policies are made for people, not people for policies.
I want to be clear that nothing I’ve said is false or exaggerated. I have paid for Active Supershop, two licenses of Active Commerce CMS, all of your apps and add-ons, and even a customization service. Yet, I can count very few times I’ve genuinely benefited from your support.
I’ve shared a sincere and transparent reason why I’m currently unable to renew my support plan. Instead of understanding or showign empathy, I’ve unfortunately felt a tone of unfriendliness in your responses.
From the very start, I’ve faced consistent challenges, most of which have never been fully resolved, and it’s disheartening to feel that this doesn’t seem to matter, especially after investing several thousand dollars over the years in your products.
Perhaps Envato should consider a model where support payments are converted to credit, based not just on time duration but on actual usage. If that were the case, I believe I’d still have several years of unused support in credit today.
It’s really disappointing that a long-term customer who has shown loyalty, patience, and consistent financial commitment receives such treatment. I’ve always believed in your products and team, but this experience has been disheartening.
This is too much annoying now for assisting your item support on here. Ok no problem we will discuss about your matter with envato marketplace authority. Then with their suggestion we will go forward with you.
Hello Support,
I purchased the Active eCommerce Preorder add-on from you last month, and today I reinstalled everything on my new server. So far, so good! When I
tried to install the Active eCommerce Preorder Add-on, I kept getting the error message “See screenshot.” I was able to install all the other add-ons normally, but not the Active eCommerce Preorder Add-on! How can I fix this so that I can install the Active eCommerce Preorder Add-on normally?
I have already submitted a support ticket (ticket ID #3353), but it has not even been read by your support team, so I am writing about my technical problem here.Thank you in advance for your prompt response.
Screenshort: https://imgur.com/a/cV0xhztBest regards
We’re sorry to hear about the issue you’ve experienced. It seems your message reached us outside our office hours — please note, our support team is offline on Friday and Saturday (GMT+06). However, we still try to respond promptly when possible.
After reviewing your screenshot, it appears the problem may be related to your server’s file upload limit. We recommend checking your hosting configuration to confirm this.
Additionally, we noticed that your item support period has expired. To continue receiving dedicated assistance, please consider renewing your support package.
“Hello Support,
no the support is still active for at least 5 [months], because I only bought the Active eCommerce Preorder Add-on from you last month.
Yes sure. Our support team will assist you on regular office day. I hope you got this message “please note, our support team is offline on Friday and Saturday (GMT+06). However, we still try to respond promptly when possible.”
Dear sir I request sir new upcoming update in add nepali payment getaway
Thanks for your suggestion. We are noting your point if our customer demand will arise regarding this same payment gateway then we will implement on our item update surely.
Hi check this menu error
Dashboard Look: https://gcdnb.pbrd.co/images/jVnxIPhGJzzt.png side menu show correct with all options
but in responsive mobile
look there https://gcdnb.pbrd.co/images/XSIqAyEQ2xE9.png and https://gcdnb.pbrd.co/images/RSsubSl1XuPL.pngonly My Account Dashboard page not all others menu shows
Thanks for your interest regarding our item. You are checking the demo on where we need to use another right side handle for viewing the all demo pages. But in the main item that right side handle will disappear.
Hi,im still waiting for that addon to buy…have you tried the APIs of cjdropshipping and aliexpress? .. Since they are free so no need to long wait approval or third party dependance. especially for them while waiting for other third parties that maybe could have paid api access
For this subject we are welcome to communicate with us via item support from here http://support.activeitzone.com
I purchased Active eCommerce through CodeCanyon, and I’m having a problem with the mobile toolbar. The shopping cart icon doesn’t appear at all, even though I’ve enabled the guest checkout option. I need help activating the shopping cart icon in the bottom menu on mobile devices. Also, I have a problem uploading products while I’m using Product Bulk Upload template from CMS, while I sent a request via Active IT zone, but unfortunately no answer
Sorry to hear about your issue. Would you please send us item support ticket from here http://support.activeitzone.com
Hello,
The are many problem on the ecommerce active Mobile Apps ! I have try 4 dats but same error on the code i see another customer reporting same error on the mobile app please fix ASAP
Are you saying about the app installation or publishing on playstore? We provide line by line documentation. If you can not make it successful then we can provide you installation service for app without any issue.
I’m talking about the installation; I followed the complete documentation, but there’s an error in the source code! Because I tried using Gemini and GPT, but the problem is still not resolved, and I’ve read about other customers reporting the same issue I’m experiencing.
https://codecanyon.net/item/active-ecommerce-flutter-app/31466365/comments?page=1&filter=all#comment_31792528 https://codecanyon.net/item/active-ecommerce-flutter-app/31466365/comments?page=1&filter=all#comment_31788820The application is installed on the phone; it opens and closes automatically. After deleting everything and restarting the setup, it now simply shows the logo and nothing happens; it stops there.
Item installation have also the dependent on server side configuration. Please check your server end memory limit and file permission please.
According to your account details, your support period expired in June 2022 — over 40 months ago. During this time, you’ve received 80+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience.
Please note, we’re offering a complete multi-vendor eCommerce CMS at only $59, including lifetime free updates — a value unmatched in the market.
To maintain fairness and ensure uninterrupted professional assistance, we kindly request you to renew your item support package to continue receiving dedicated support services.
I’m waiting black friday sales to renew my license i buy another addon like club addon etc… My server have enough memory !
Ok while you will renew the item support we will check from your server side.
How to get version 9.9.9 updates.php file right now?
Envato marketplace only provide the latest version of item. We the author are not allowed to send the item personally. This is against of envato license policy.
For anyone having issues trying to update their system and getting stuck on 1 Percent. Go to Cloudflare and turn off your Proxy as the Max upload limit is 100MB on the free plan.
Please check your server end file upload limit. Uploading stuck could not be the issue for the item.
No I’m just commenting for anyone else who had the same issue as me trying to update their site. I’ve fixed this problem doing what I said.
From here only author are able to replying your comment. Other customer will not able to reply from here.
They don’t have to reply. They could be commenting down the same issue that I’m having, see my post and they’ll be able to fix it.
This is not mandatory.
How to add the robots.txt in Active eCommerce cms. Because it missed in the script. Or send the perfect robots.txt file for the script.
Do you purchase the item yet?
I am confused. Just looking and comparing others. I will decide soon
Whats the usage to use robots.txt on the items?
I want to ask before purchasing — can I use this product only to sell digital products? Can I remove the address and shipping options at checkout?
We replied your same queries on another comment.
indeed your version 10.0 is a great deal and we are very happy about that. however, I just made another discovery.
when orders are placed the email notifications system no longer works the way it used to.
you only get an email that new customer has registered but you won’t get any email for his order.
when order status changes you won’t get any email and the customer will not get any email either.
note: before the version 10.0 the email notification system works perfectly.
I know this must have been overlooked.
Regards!
please note that everything works perfectly if you activate admin manage seller orders. but if seller manage orders then no notification mail on new orders and order status
According to your comment we check this point and we didn’t get any issue as you are describing. We check offline and online both. If you want solution for this you can send us item support ticket from here http://support.activeitzone.com
According to your account details, your support period expired quite some time ago. During this period, you’ve already received numerous updates packed with powerful new features — each built through our continuous dedication, expertise, and innovation.
Please note, we’re offering a complete multi-vendor eCommerce CMS at only $59, including lifetime free updates — a value unmatched in the market.
To maintain fairness and ensure uninterrupted professional assistance, we kindly request you to renew your item support package to continue receiving dedicated support services.
Create an affiliate marketing link on the website so that people can get paid when a sale happens through their affiliate for a certain period of time.
Already this item have Affilitate addon. You can browse the that addon from here https://codecanyon.net/item/active-ecommerce-affiliate-addon/26065315
Hi, how are you Is there an installation service available for this product ?
I want to ask before purchasing — can I use this product only to sell digital products? Can I remove the address and shipping options at checkout?
I’m asking you if everything is okay so I can make the purchase.
Thanks for showing interest in our item! With just a single click, you can instantly enable the digital goods selling feature. We’re continuously enhancing this module to make digital product sales even smoother, faster, and more powerful for you.
Is product installation service available? If so, I can purchase now.
Installation service is not unter item support. But no worries if you fail to install the item after maintaining the documentation we will help you for successful installation. No worries.
Could you please provide a timeframe for the release of the dropshipping option? Will this be an AliExpress integration or another one?
This is not possible to say the timeframe for this item cause it’s totally depends on 3rd party API and system. But it will be another addon surely.
Hello sir
Plz check ticket num 3314 its really urgent
On regular office time our support team will assist you cordially.
Hi, one last question please. can we use it as single shop? not multi vendor?
Thank you for showing interest in our item! Yes, absolutely — you can easily run it as a single-store system. The entire setup can be switched to single-store mode with just one click, making it simple and effortless to manage.
Hi,
I hope you don’t mind me asking this:
The seller account is a different account from the buyer account, so my questions are:
Q- the seller account allow the seller to add products for sale as a buy it now or bidding under auction. but the seller can’t add product for sale under classified ads as this option is not available to sellers?
Q- the buyer account allows the buyer to buy or bid on product create by the seller. however – the buyer can add product for sale by creating a classified ad?
The seller should not be able to add classified ads because thats the idea of the seller account registration and the buyer should not be able to add classified ads because of the account type this being buyer account.
I this this classified ads option need moving into the sellers account.
I have asked this question because i need to explain how to use the website without confusing people.
Regards
Would you please copy your all those question to our support zone from here http://support.activeitzone.com
For those question assisting you will not need to renew your support pack.
Okay, i will do this now
Thanks
please note, our support team is offline on Friday and Saturday (GMT+06). However, we still try to respond promptly when possible.
