251 comments found.
Hi there,
I have tried to update several times but was unable to update to the latest version. Is loading but not updated . My current version Application Version: 4.1.2. Pls assist. TQ
replied your email.
Appreciate the speedy assistance..it’s working perfectly now.
Always welcome!
I am considering purchasing this but after looking at the demo I am confused. What is the connection between campaigns, groups, lists, and sequences? I was not able to determine it from the demo. Is there documentation I can look at or could you just give me a quick explanation of how I import a list of people, create a campaign with a sequence and assign that list to a campaign?
Hi, You can import the contacts into a list, and then create a campaign sequence under a group. After that, you can run this sequence using a trigger based on the list — there, you can select the sequence group.
That doesn’t make a lot of sense. I don’t currently you have 3 types of group but I don’t see how they correspond to each other and how to trigger a sequence.
Sequences are created within a group, and the group is executed through a trigger. It’s as simple as that
You need to stop ignoring my emails.. How many follow-ups do I need to send per reply? I missed out on a campaign season because of your app that sometimes works and sometimes doesn’t. I need that to be fixed as a matter of urgency.
Could you please clarify what exactly happens when it seems like the application stops working?
Firstly its was the unsubscribe shortcode, it didn’t work, you blamed on my server for this, in the end I give up as I wanted to run my campaigns ASAP. Then the issue with cron jobs, it was working absolutely fine, it stopped working for whatever reason, I contacted you and you said there will be an update to fix this issue. I tried to use the update button and it didn’t work, so you suggested to update it manually. I downloaded the entire updated script from codecanyon and followed the instructions EXACTLY how its stated on your “manual upgrade” guide and it did absolutely nothing. I contacted you again TWICE after this and haven’t heard from you. Bear in mind that every time I emailed you between issues, I had to send another follow up just so I get a reply from you.
The products and services that we provide are seasonal. And this means we could not send the campaigns on time and therefore potentially lost on sales. At this point, you’re costing us money!
We identified an issue with our scheduling logic, which has now been fixed. We’ll be releasing an update tonight, and hopefully, that will resolve the problem.
Regarding the unsubscribe link, please ensure that you are not adding http or https manually with the unsubscribe shortcode — the system will generate the full link automatically.
That’s great, thanks. As for the unsubscribe issue, we had this conversation and you’ve seen with your own eyes that there is no HTTP or HTTPS added. You tested the link numerous of times and when you couldn’t understand why it was happening, you blamed it on the “server’s configuration” which makes no sense to me and neither made sense to the support team at the hosting company. But like I said, don’t have the time to argue, I simply want the script to work.
A new update has been released. Could you please send your Unusb link to team@relayzo.com? We’ve been receiving a lot of queries, and it’s getting difficult to keep track of each one individually.
Thank you!
Hey,
I sent an email have you checked it. I can’t able to use the application from past 4 days due to cron jobs issue.
Please can you resolve it asap or let me know where exactly the problem going on.
Thank You
Can you please send you login credentials at team@relayzo.com
Already shared the login details through my registered email please check
Great, you will get replied soon.
1. im trying to add images ..but its not visbile .where is thr issue i have added the codes in subdomian .. 2. after verifying email.how to delete the unverified in bulk
Can you please send you login credentials at team@relayzo.com
Hi , i added the import emails in colum 1 , it shows that it will run background ..but even after an hour ,nothing si importing ..i counld not understand the issue
Can you please send you login credentials at team@relayzo.com
Good evening, this is just a follow up to see if there are any updates in regards to the concerns I raised so that my team can be able to proceed with the marketing campaigns.It’s been 4 days.
Quick recap:-this were the concerns: 1. The Backup feature. The issue I see here is the system says its backing up/ backed up but where are the backups stored at. I cannot see the backup neither in the system files nor were they downloaded.
2. The split testing/AB testing feature. It works but I think it can improved in the following ways.Depending on the copies a user wants to test, the system automatically splits their list based n the number of email copies or set parameters allowing users to divide their total email list into random, equally sized groups for testing different versions of an email campaign.eg suppose I have 2 email copies I want to test, rather than split the email list of the platform to text the copies , The system automatically splits the selected email list into at least two random groups:
Group A receives Version A of the email.
Group B receives Version B of the email.
3. a). The cron job issue when sending emails just for consistency in sending speed. b). The Geolite system seems to be misbehaving when tracking emails. Like locations don’t show up. c). The unsubscribe issue. I get weird unsubscribes almost immediately when I send a campaign.
We’ve made some changes to the cron job, and I hope this will fix issue 3.a.
Additionally, most email receivers have security measures that automatically verify links, making them appear as if they’ve been clicked. Implementing a two-step verification process would be a good solution for this.
Hi, I am still experiencing cron job issues after update and clearing caches. The scheduling still aint working as should. Only worked fine for 24 hurs then stopped sending sompletely.
Hi, any updates on teh cron job issue? Also, I had this recmmendation on AB testing that can be imrved to offer a better user experience in the next update. 1. The Backup feature. The issue I see here is the system says its backing up/ backed up but where are the backups stored at. I cannot see the backup neither in the system files nor were they downloaded.
2. The split testing/AB testing feature. It works but I think it can improved in the following ways.Depending on the copies a user wants to test, the system automatically splits their list based n the number of email copies or set parameters allowing users to divide their total email list into random, equally sized groups for testing different versions of an email campaign.eg suppose I have 2 email copies I want to test, rather than split the email list of the platform to text the copies , The system automatically splits the selected email list into at least two random groups:
Group A receives Version A of the email.
Group B receives Version B of the email.
Thank you for sharing it.
I have updated the cron job perfectly but still I’m getting warning error on cron job.
Warning! No active cron jobs detected. Please set up a cron job to ensure proper functionality:All done perfectly but I’m getting this message
Can you share your login credentials at team@relayzo.com
I would like to import a contact list. Could you provide a sample file for importing multiple contacts? Thank you in advance.
You can import contacts into system in any format. You will just need map the custom fields respectively.
I tried uploading my contacts in a CSV (comma-separated values) file with a single column called “email,” which I selected during import. It detects all 1485 email addresses in my file, which is correct, but the process always gets stuck and no email addresses are saved in the system.
Screenshot! https://ibb.co/SX33rDV0Can you please send the file and the Relayzo login info at team@relayzo.com.
Of course, I’ll send them an email with the subject “Support: Leantec18 error on import”
replied
Hi, woke up today to an update V4.1.5 . Thanks buddy. A few more recommendations to make the system world class and a few minor issues:
1. The Backup feature. The issue I see here is the systemsays ist backing up/ backed up but where are the backups stored at. I cannot see the backup neither in the system files nor were they dwnloaded.
2. The split testing/AB testing feature. It works but I think it can improved in the following ways.Depennding on the copies a user wants to test, the system automatically splits their list based n the number of email copies or set parameters allowing users to divide their total email list into random, equally sized groups for testing different versions of an email campaign.eg suppose I have 2 email copies I want to test, rather than splite the email list of teh platfrom to text the copies , The system automatically splits the selected email list into at least two random groups:
Group A receives Version A of the email.
Group B receives Version B of the email.
3.This is just a final follow up on the isSUES I had encountered earlier on. Fllowing u to see whether you were able to solve these: a). The cron job issue when sending emails just for cosistency in sending speed. b). The Geolite sytem seesms to be misbehaving when tracking emails. Like locations don’t show up. c). The unsubscribe issue. I get wierd unsubscribes lalmost immediately I send a campaign.
That’s it for today. Loking forward to getting a feedback from the team Relayzo.
?
Thank you for sharing, We will check this also.
Good evening, this is just a follow up to see if there are any updates in regards to the concerns I raised so that my team can be able to proceed with the marketing campaigns.It’s been 4 days.
Quick recap:-this were the concerns: 1. The Backup feature. The issue I see here is the system says its backing up/ backed up but where are the backups stored at. I cannot see the backup neither in the system files nor were they downloaded.
2. The split testing/AB testing feature. It works but I think it can improved in the following ways.Depending on the copies a user wants to test, the system automatically splits their list based n the number of email copies or set parameters allowing users to divide their total email list into random, equally sized groups for testing different versions of an email campaign.eg suppose I have 2 email copies I want to test, rather than split the email list of the platform to text the copies , The system automatically splits the selected email list into at least two random groups:
Group A receives Version A of the email.
Group B receives Version B of the email.
3. a). The cron job issue when sending emails just for consistency in sending speed. b). The Geolite system seems to be misbehaving when tracking emails. Like locations don’t show up. c). The unsubscribe issue. I get weird unsubscribes almost immediately when I send a campaign.
We are reviewing our recent changes, as they might be causing these issues.
Hi Guys,
Need help… I installed my license first in one domain but I’m not using that domain and the hosting has closed that domain. Everything is deleted from that domain. Now I’m trying to install the application on new domain but it’s not accepting and saying error already used on previous domain. Could you please help me on this to use the new license on new domain
Hi,
You can refresh your license key yourself. Simply provide the previously installed URL and your license key at: https://relayzo.com/refresh-license-key/hi ,
there is a spelling mistake in CANCEL button all over ..wrongly added as cancle
Okay, thank you for noticing. It will be fixed in comming update.
HI , I have few questions ,
1. I added Aws SES as a seding server . then tried to add sending domian . those domains already added with proper DNS records . still its not showing green tick .
sis that mandatory that the sending domain must have all green tick .. since i already match the requirements of AWS of those sending domain ( proper SPF , Dmarc etc )
2. addingl List , import option ..ther is no sample excel format ..soo much confusions , enable that or suggest me if any .
Hi,
If you’re using Amazon SES, there’s no need to verify the DNS entries within Relyzo. Those entries are typically used for SMTP configurations.
You can import any type of data—there’s no need for a sample file. Just create the required custom fields, map them accordingly, and proceed with the import.
Hi there, i have realised some issues when sending campaigns I would like your help addressing them:
1. The sending speed is not consistent. One campaihgns works perfectly well. When I add another,the system seems to get confused. I don’t know if it is teh cron jobs or what. It will send but not use all teh allocated servers. I will send an email to team@realyzo.com with detailed description.
2. I get unsubscribe emails that seem quite odd. I sent and email and immediately get an unsubscribe. It does not make sense. I will send an email again describing this issue.
Hi, I have sent you an email that is more detailed. Looking forward to hearing from you.
Hi, any updates?
?
Thank you highlighting this issue. We will check this on priority.
Welcome. Looking forward to getting an update from you once done.
Hi ,
I have Namecheap VPS hosting .. can i set up Power MTA in that . will it help , and alos power MTA Install file is ther with your code ? please guide me
PowerMTA is always recommended to be installed on a separate VPS. Relayzo does not include the MTA installation file, but it will help you in configuring PowerMTA domains and IPs with the best possible settings for optimal performance and deliverability.
I am unable to install getting error ERROR: License is already using for: http://canopus.local like this help me fix this issue
When I try to install, I’m getting the following error:
“ERROR: License is already in use for: http://canopus.local”
Earlier, I had installed and tested it locally on XAMPP, but I have already removed that setup. However, I’m still getting this error and unable to complete the installation. Please help me fix this issue.
You can refresh the license by yourself from https://relayzo.com/refresh-license-key/
We could not find a record for the provided license key and domain. getting this error
how to change domain name
Please send the details of your last installed Relayzo instance URL, and license key, to team@relayzo.com
I sent an email two days ago, but there was no reply. How can I change the domain for the application setup?
replied
Hey.. I can’t able to create group for sequence. There is no option showing on it could you please check
Hi, thank you for highlighted this issue. It will be fix today.
Please update me once this issue is resolved
sure
New update has been released, You will need to give the permission to that role.
Hi Team,
I don’t have a option to edit Root Directory in Cpanel. What is the other option to install the application
Hi, it’s highly recommended that you set up your Email Marketing Application (Relayzo) on a subdomain.
Hi Guys, You application is not working on Mac… If i open on mac book its says ⚠️ Chrome Security Warning The main text displayed on the red screen is:
Dangerous site
Attackers on the site that you tried visiting might trick you into installing software or revealing things like your passwords, phone or credit card numbers. Chrome strongly recommends going back to safety.
Below that, there is an option:
️ Turn on enhanced protection to get Chrome’s highest level of security
Could you please check https://demo.relayzo.com on your Mac? If it’s working, then the issue might be related to the server configuration for Relayzo.
Hi, am unable to undate to the latest version. I am stuck in version 4.1.2. When I clik on update- it just keeps on loadinhg infinitely. I have tired in inognito, cleared cache, cookies- still not updating. Same for teh backup feature. Kindly address this soonest.
Can you please download the latest files from Envato and then replaced the files that are inside ‘Update’ Folder. I hope it will fix the ‘One-Click’ Update feature.
I did that before I raised teh issue here. I uloaded teh files in updates as per teh instructions in the PDF. Still stuck in version 4.1.2
Can you share the relayzo info and if possible share the hosting detail as well at team@relayzo.com
I have sent you my credentials at team@relayzo.com. Looking forward to hearing from you soonest.
Fixed and replied. Thank you
Thanks bro- That was fast- really appreciate it.
Always welcome
Hi, I am now realising I have an issue with cron job. After updating, my cron job which was working is not working. I have inspected it on cpanle and verything should be working but it is not and I am seeing an error in my dashboard Warning! No active cron jobs detected. Please set up a cron job to ensure proper functionality. What do I do? – I have shared credentials on your email.
Okay, no prob, it will be checked soon.
Hi, any updates? I am still stuck on the cron job issue.
replied
Hi, sent required info.
replied
Hi Relayzo team, I sent a support email three days ago and haven’t received a reply yet. Could you please check and get back to me!
Replied.
