251 comments found.
Hi, I’m encountering an error with my DKIM settings. I’ve tried fixing it several times, but fail.
Have send you many request. Could you pls assist.
Thanks
Replied
New Update broke dropdown menus. You can see this under Add New Warmup Plan you only have 1.5x other options no longer show Same with Add Email Verifier i
Yes, you are right, thank you for highlighted. This weekend a new update will be release with such kind of fixes.
I need help to create my own servers using powerMTA.
Alright but It will be a paid service.
I have a problem importing contacts. It shows the message “file upload failed”.
Can you please make sure you are upload a correct file. Or can you please share the file and relayzo info at teams@relayzo.com
You have been contacted via email Issue Uploading File & Inquiry About Sending Settings
Noted. You will get reply soon.
Hello Relayzo Team, I sent an email to support 7 days ago and have not received a response yet. Can you please check and contact me?
At 23 oct we replied you. Today we have released the new update and we belief the import issue is not at the code site. Please verify the import at https://demo.relayzo.com. This could be something related to your server side returning 422 error.
Please consider adding a “links” creator in the Settings area of the Administrator panel so we can add things to the main menu such as links to support, tutorials, other products or services, etc.
alright we will add this feature in our to do list.
Hello, I have contacted you via email.
Perfect! When you send your next email, it would be great if you could include the subject line.
Subject: Request to Change Domain for My Account
replied, thank you
Hello, can I use shared hosting or VPS hosting? Which is better? I need a detailed explanation. What are the cheapest and most suitable companies in terms of price and usability?
Both will be good, But with VPS you have liberty to setup anything according to system. Most of the people are using Hostinger as a Shared Hosting.
I would like to inquire if it is possible to use Single Hosting from Hostinger
Yes, we belief, it will work,
Hi – We have reached out to the team email. We are experiencing issues with sends freezing half way through – Is there a solution? Thanks 
Please send the application detail at team@relayzo.com. So we can check the issue if there is related to the Relayzo.
It has now been two weeks since your last email, where you mentioned the issue would be resolved by the end of that weekend. Unfortunately, nothing has been fixed and I haven’t received any further updates from you. Could you please give me a clear timeline on when the bounce server and the reply server bugs will be resolved, and when I can expect a proper response? Frankly, it is disappointing to see such poor support from a company that presents itself as Dutch on CodeCanyon, but appears as a Pakistani company on LinkedIn. This lack of clarity and accountability does not inspire much confidence. I need a concrete answer and resolution date, not further delays. Thank you.
This weekend, we’ll be releasing a major update that includes fixes for bounced emails and reply servers. Our team is made up of several people, including the co-founder of Relayzo. While anyone can create an account on LinkedIn, our official and verified identity as a Dutch company is only established on CodeCanyon.
The real issue here is not LinkedIn, but the fact that behind Relayzo there is only one person: Muhammad Tayyab, operating under InnovTeams, a Pakistani company. This is evident from LinkedIn and also from the way support is being handled – clearly by a single individual.
I don’t know how you managed to register as a Dutch company on CodeCanyon, but that’s not something you need to explain to me. It is something you will need to explain to the Envato team, who have already been informed with detailed evidence.
If proper support had been provided from the start, I would have never had to escalate this matter.
The focus should not be on how Relayzo operates, where it is based, or which products fall under InnovTeams. What truly matters is identifying and resolving the issue itself, if one exists. It would be great if we could keep our attention solely on the issue that has been raised.
I’ve often had issues with developers from Pakistan and nearby regions – not because of lack of skills, but because of superficiality in handling support. On freelance platforms many pretend to be American or European, and it’s no coincidence that here again a Pakistani developer is presenting himself as European. But this is something I will deal with directly with Envato support.
Back to the actual support: you gave me the exact same reply two weeks ago. I can even publish the screenshot of your email to prove it. So let’s not waste more time with excuses – if you managed to develop this project, you clearly have some skills. Don’t waste them, just focus on fixing the bugs.
And why don’t you openly admit to users that there are bugs? Just recently you wrote to me “This weekend, we’ll be releasing a major update that includes fixes for bounced emails and reply servers.” Yet to the user ithabangshima who reported “I don’t know if it’s a bug or what but the ‘bounce’ server doesn’t work,” you replied “Could you please share your bounce server details with us at team@relayzo.com ? We will check whether Relayzo is fetching the bounces correctly.”
This looks like nothing more than an attempt to gain time and move the issue away from public comments where everyone can see it.
The truth, Muhammad, always comes out.
With new update we belief the issues about bounce and reply will be fixed.
I update from Dashboard and now script not work….
send us login info at team@relayzo.com
sent yesterday
We did not received any email neither in inbox nor in spam. Please double check it. And Please mention the subject here.
Really?? OMG! I think is not true… i have a “delivered” and “read” sign on my software….. Subject is “Login info to script”
We tried to update. It’s shows language error, Can you share the ftp creds with us, so we can fix it at your server, otherwise the next update will be release after 4-5 days.
Hi there, I don’t know if it’s a bug or what but the ‘bounce’ server doesn’t work. When I create a bounce server & add it to the delivery server and campaigns run, all bounced email doesn’t go to the bounce server but the delivery server sending email domain instead. can you help.
Could you please share your bounce server details with us at team@relayzo.com ? We will check whether Relayzo is fetching the bounces correctly. This will also help ensure that your bounce server contains some bounced emails.
Does it have subscriber form option, to collect subscribers from our website, which we can embed. Like mailchimp and other platforms provides, And does it use multiple smtp server setup on a vps simultanously or in rotation ?
Yes, you can create a web form and embed it into any site. When someone fills out the form, the data will be saved in a database (or your chosen system). You can also set up a trigger so that an automatic email is sent. The rest is up to you.
Yes, you can use multiple servers for a campaign, and they will be automatically rotated.
i have two issue getting this error message , asking Refresh License and im getting this We could not find a record for the provided license key and domain. , the links on email redirecting to different page , not visiting to the website how to fix this issues
Can you please send us your relayzo detail at team@relayzo.com
i sent the infomations still wating for the solutions
You may try using the same license key again, as this issue could be caused by a temporary server error on our side. If the problem persists, please share your Relayzo login details with us at team@relayzo.com
We will also make sure you receive a response to your second query today.
im getting a Refresh License top up all the time , and also cannot visit to update page , or cannot update , i have sent email to team@relayzo.com 5 days ago , noboday replied yet .
Sorry if you did not get any reply. We will check this on priority today, Can you send us your license key also.
Your license issue and the update issue has been fixed.
can you please stop all campaigns, and the remove all crons and wait 1-2 hours and the reset the cron, something is running parallel at your server.
that fixed it for several hours but now same issue https://prnt.sc/UUCiy90ZPYYy definitely a major bug
Okay, we are making big changes in RElayzo and hopefully it will release this weekend, We will also make sure it should be fixed if something at our side.
still an issue with your latest build. I have updated the app deleted cron waited hours and reset but still get this https://prnt.sc/LbBMTWu1OtYd Need a fix asap its been 2 months and as of now your script is nonproduction ready
If you’re using Relayzo 4.1.1, the duplicate issue should no longer occur for future scheduled campaigns.
now it just stalls and does not send anymore emails. please fic this is unusable as of now
Can you share the login info of your application at team@relayzo.com
I have emailed you 5x in the past few months with ZERO reply https://prnt.sc/zcRbE2EKc8uD
We have released the new update today. And please make sure do not upgrade if there is any running campaing. You can do this after a campaing is finished.
with new update you can now not even save or schedule a campaign. The buttons do nothing. https://prnt.sc/tAmccAQAOEfv
Could you please download the latest files from CodeCanyon and replace the existing server files with the contents from the “Update” folder? Hopefully, this will resolve the issue.
I did the manual update. and was able to click and save/schedule a campaign. However, it ran for 150 emails and is now stalled on a totally new campaign. I am using warmup plan 2x
Warmup plan runs at the daily basis limit as displayed on the warmup plan you created.
Your issue has been noted and we will make sure it will be fixed in coming update.
Hiya buddy. I added the unsubscribe shortcode and when I tried it, I get the “Forbidden You don’t have permission to access this resource.”
Do you have any idea why this is happening?
Can you please make sure you are only adding the shortcode for link hot http:// or https:// system will add http:// or http:// by it self.
Hello, I’m only using this: href=”[$unsub-link$]” target=”_blank”
can you please add team@relayzo.com for your test campaign and send us a test email.
I’ve sent the campaign. Let me know if you’ve got it.
We’ve received your message and just want to confirm how you’re utilizing the shortcode. Everything should work fine, as we’ve already verified it with our other system.
Could you please share the login credentials with us at team@relayzo.com so we can proceed?
Hello, I sent you an email with the information you’ve requested over a week ago and I still haven’t heard from you.
We did not received any email, can you send us again, We actually told you you just need to use unsub shortcode as a link without http and https, system will add http and https by it self.
Hello. I’ve sent it again, and no, I’m not adding http or https, simply using the shortcode.
Replied.
Is PowerMTA only for server based sends or does it work when using third party systems like Amazon SES etc??
PowerMTA only works with server based sends.
Many thanks.
The bounces server still doesn’t work, and the response server, after being configured correctly, disappears on its own (I think it’s a cron call, otherwise I can’t figure out why it disappears!). Fix it?
We did lot of changes in code and we normally submit new release to envato at the weekend, Hopefully you will be update your relazo this weekend.
I am trying to update the application, but as soon as i copy the files, it starts giving me 500 internal server error.
Please share your application credentials for team@relayzo.com, thank you
It appears my paid license was accidentally removed. I attempted to regenerate the license using the tool on your website but the process fails (the regeneration tool does not complete / returns an error). Please investigate, restore my license, or provide a functioning method to reissue it. Thanks.
Are you still facing the license issue, It could be temporary due to server issue.
no. your remove the ”/” from url for fix sending problem, but you not update url in your licensing verification script.
Yes, you are correct, the issue could be related to the trailing slash. We will work on this as well, thank you for pointing it out.
Why don’t you support me and deactivated my license?
No, we never deactivated any license, it could be server issue.
Greetings,
How would I target the receivers first name in an email address so at have a personal touch when making communication.
I would highly appreciate any assistance on this.
You can use a shortcode in the email address or submit your query to our team at team@relayzo.com
