508 comments found.
How do I update the site this plugin is connected to? The old site I used it on is no longer in existence.
In this case, please create a ticket in our support forum at https://villatheme.com/supports/forum/presale/. Our team will help you reset your license from the current domain so you can reactivate it on the new one.
Please ensure you log in using the Envato account associated with your purchase so we can verify your license easily.
how can I transfer my licence to my new domain don’t have old domain anymore?
You can open a ticket in our support forum at https://villatheme.com/supports/forum/presale/. Our team will help you reset your license from the current domain so you can reactivate it on the new one.
Hello, we purchased and installed your plugin, but it only appears in the Simplified Chinese version of our website, not the Traditional Chinese version. How can we resolve this issue?
Hello,
Thank you for reaching out to us.
That’s strange. Our plugin doesn’t have Chinese language file. If you install it for the first time, it should be in English. Could you please create a support ticket on this Support Forum and let me take a direct look?
Best regards.
support ticket created. thanks
Pre order questions: Your demo doesn’t work? Do you have some free test? Thank you
Hi,
Thank you for reaching out to us. And I’m sorry for the troubles while testing the demo. We really appreciate you pointing that out. We fixed that, could you please take a look again?
Other than the demo, we also offer a free version of this plugin. You can give it a try: https://wordpress.org/plugins/woo-notification/
Best regards.
Thank you very much for your quick response. I downloaded the free version and it works very well.I have interest to buy PRO V. But I have one question: Can I add fake first names: as: Alice from Rome (Italy) ?
I’m afraid there’s no built-in shortcode to auto-generate names. A practical option you can use instead is to create multiple messages with different names to rotate them
OK It’s a shame, but what about countries and cities, there probably aren’t any preset options here either?
My bad, both is available if you use AI Engine feature. Please take a look at this documentation for more details: https://docs.villatheme.com/woocommerce-notification/#page_section_child_menu_10648
Thank you very much I will test across weekend and buy on Monday
Sorry one question more when I buy PRO V. my work on free V. will stay or I need start from 0?.
Your work will stay, everything you set up in the free version remains when you upgrade to the PRO version. You just need to install and activate the PRO plugin; no need to start over.
Thank you
Hi! How I can translate or where “About 1 hour ago”
Hello,
Thank you for reaching out to us.
When you use a multilingual plugin (WPML or Polylang) and want to add different message content in each language, it’s available right in the settings tab: https://nimb.ws/3h7Kjr
If you’re not using a multilingual plugin, you can translate this shortcode using the Loco Translate plugin, this is our instruction for how to use this plugin: https://villatheme.com/knowledge-base/how-to-translate-plugin/
This shortcode is divided into separated texts, you would need to translate these texts: https://nimb.ws/UQXJrs https://nimb.ws/AUfxIS https://nimb.ws/jCOryRBest regards.
One of the last updates moved the “X” button out of the notification, at least with RTL.
We have to add this line to our CSS to fix this: #message-purchased.wn-rtl #notify-close.classic, .rtl #message-purchased #notify-close.classic {left:2px;top:2px;}
Hi,
Thank you for reaching out to us.
The latest update was released in March, and so far we haven’t received any similar reports. I also tested it on my development site, and the close button is working properly: https://snipboard.io/YVglvo.jpg
It’s likely a conflict with your theme or another plugin. If your custom CSS solution works fine for now, feel free to continue using it. But if you’d like us to investigate the root cause, please open a support ticket.
Best regards.
Hi, The screenshot you sent is not of an RTL website, it was in English.
I didn’t translate the message and some text on my site entirely. I just switched the site language to a RTL one. Anyway, could you please create a support ticket on this Support Forum?
Hello,
i have two issues:
1. Failed to decode downloaded font: for close icon. 2. preload error
Why ?
Hi,
Thank you for reaching out to us.
I’m sorry I don’t understand, could you please clarify the issue you’re facing, with:
- Feature you’re using/Steps to replicate the issue
- Behavior you’re observing
- And expected outcome
It’d be great if you could add some more screenshots/screen record for us to understand the scenario. We’ll do our best to help. Thank you.
Best regards.
Hello, we are getting this in our log:
[23-Jan-2025 22:41:22 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/japaneseknives/public_html/wp-includes/functions.php:5464) in /home/japaneseknives/public_html/wp-includes/pluggable.php on line 1435
[23-Jan-2025 22:41:22 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/aaa/public_html/wp-includes/functions.php:5464) in /home/aaa/public_html/wp-includes/pluggable.php on line 1438
how can this be resolved?
Another one:
[24-Jan-2025 18:19:07 UTC] PHP Warning: Undefined array key ”” in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
[24-Jan-2025 18:19:07 UTC] PHP Deprecated: ucfirst(): Passing null to parameter #1 ($string) of type string is deprecated in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
I sincerely apologize for the delayed response. We are currently on our Lunar New Year holiday, and I deeply regret any inconvenience this may have caused. Would it be possible for you to create a ticket so I can send you the fixed version as soon as possible? I truly appreciate your understanding and patience during this time.
Hello, I cannot create a ticket, it says: Your support time is expired. Please renew here.
I do have support, but it doesn’t work.
I checked and noticed that there’s no license of WooCommerce Notification active under your account. Could you please follow steps in this guide to verify the license first: https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/
And open a ticket on this Support Forum: https://villatheme.com/supports/forum/plugins/woocommerce-notification/
Alternatively, you can go to this Forum instead: https://villatheme.com/supports/forum/presale/
issue still continues:
[27-Jan-2025 16:26:49 UTC] PHP Warning: Undefined array key "" in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
[27-Jan-2025 16:26:49 UTC] PHP Deprecated: ucfirst(): Passing null to parameter #1 ($string) of type string is deprecated in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
[27-Jan-2025 16:26:56 UTC] PHP Deprecated: preg_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/aaa/public_html/wp-includes/kses.php on line 1805
[27-Jan-2025 16:27:09 UTC] PHP Deprecated: preg_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/aaa/public_html/wp-includes/kses.php on line 1805
[27-Jan-2025 16:27:13 UTC] PHP Warning: Undefined array key "" in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
[27-Jan-2025 16:27:13 UTC] PHP Deprecated: ucfirst(): Passing null to parameter #1 ($string) of type string is deprecated in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
[27-Jan-2025 16:27:33 UTC] PHP Warning: Undefined array key "" in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
[27-Jan-2025 16:27:33 UTC] PHP Deprecated: ucfirst(): Passing null to parameter #1 ($string) of type string is deprecated in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
[27-Jan-2025 16:27:35 UTC] PHP Warning: Undefined array key "" in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
[27-Jan-2025 16:27:35 UTC] PHP Deprecated: ucfirst(): Passing null to parameter #1 ($string) of type string is deprecated in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
[27-Jan-2025 16:28:13 UTC] PHP Warning: Undefined array key "" in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
[27-Jan-2025 16:28:13 UTC] PHP Deprecated: ucfirst(): Passing null to parameter #1 ($string) of type string is deprecated in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
[27-Jan-2025 16:28:26 UTC] PHP Deprecated: preg_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/aaa/public_html/wp-includes/kses.php on line 1805
[27-Jan-2025 16:28:36 UTC] PHP Warning: Undefined array key "" in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
[27-Jan-2025 16:28:36 UTC] PHP Deprecated: ucfirst(): Passing null to parameter #1 ($string) of type string is deprecated in /home/aaa/public_html/wp-content/plugins/woocommerce-notification/frontend/notify.php on line 417
Hello,
Thanks for sharing your issue. As Angela mentioned, you have not verified through our support system with the plugin ‘Discussion on WooCommerce Notification | Boost Your Sales – Live Feed Sales – Recent Sales Popup – Upsells’.
To resolve the issue quickly, you can email me and I will send you the developer’s fix version.
Email:dubleynguyen@villatheme.com
deleted
Hi,
Thank you for reaching out to us.
I’m sorry I don’t understand, could you please clarify what you’re looking for?
Best regards.
Hello, Where can I read the change log for version 1.6.0?
Hi,
Thank you for reaching out to us.
Please go to this page to see the change log: https://villatheme.com/extensions/woocommerce-notification-boost-sales/#tab-changelog
Best regards.
Hi, I don’t know if this new update caused this but see what I have here.
And even the add to cart that is causing this is not showing ok the pop up.
https://ibb.co/mqVW4RYHello,
Thank you for reaching out to us.
I don’t encounter this issue on my site. Could you please create a support ticket on this Support Forum? I’ll be checking.
Best regards.
Hi, You say “becasue AJax, the plugin won’t affect the loading speed of your site.” But I can tell you by activating your plugin we lost 10 points on Google page speed !! Whihc has really a negative impact on you website! And we are using Ajax. How can we solve that?
Ive requested access to support but never receievd any email to validate my account.Hi,
Thank you for bringing us this attention.
There might be some confusion. The Ajax feature of our plugin is designed to enhance your site’s speed, especially when used in conjunction with a cache plugin. Only after your site loads and completes, the Ajax functionality activates and takes effect. Therefore, it’s unlikely that our Ajax feature is responsible for the 10-point loss in your Google PageSpeed score.
I also checked the activation account email on our VillaTheme website, it is still sent out, see this: https://ibb.co/5TWShv0
We recommend checking your spam or trash folders, as the email may have been marked as spam. Additionally, we suggest authenticating through your Envato account to access https://villatheme.com/ (https://ibb.co/WkhWJ7r )
Let us know if you encounter any difficulties with the plugin or accessing our forum, we will be ready to assist.
Best regards.
hello! This error is logged in debug.log.
PHP Warning: Undefined array key ”” in /..../plugins/woocommerce-notification/frontend/notify.php on line 897
PHP Deprecated: ucfirst(): Passing null to parameter #1 ($string) of type string is deprecated in /..../wp-content/plugins/woocommerce-notification/frontend/notify.php on line 897
My PHP: 8.1.x
Hi,
Thank you for bringing us this issue.
Please take a minute to open a ticket on this Forum (https://villatheme.com/supports/forum/presale/). We can take a look at this issue and share the patched file with you.
Best regards.
I purchased the plugin, it only seems to show virtual orders and not actual real orders. How do we disable virtual orders and show real actual orders?
Hi,
Thank you for reaching out to us.
You can switch to show real orders in the plugin setting > Show products, select the “Get from billing” option and configure options below. You can see this documentation section: B: Get from billing
Let us know if you need any further assistance with this plugin.
Best regards.
can we set our own design template and include also order quantity as well show ordered attributes?
Hi,
Thank you for reaching out to us.
For now we support the templates in the Design settings: https://docs.villatheme.com/woocommerce-notification/#page_section_child_menu_1883
Can you please clarify what you meant by “include also order quantity as well show ordered attributes”?
Perhaps you want something like “Someone purchased “2 black shirts” ...”, is that it?
Best regards.
Thank you .. maybe attributes added as shortcodes? Yeah I know i have strange wish 
{name} ordered {product} ({quantity} and picked {color_attribute} color
I see, it’s unfortunate that we don’t have those placeholders which represent item quantity and attributes…
I want to know if this plugin provides audio notifications for WooCommerce product orders. I’m interested in receiving notifications on either a mobile phone or an iPad tablet.
Hi,
Thank you for reaching out to us.
Yes, our plugin supports audio notifications, you can see this demonstrative video: https://youtu.be/GrZXP68boSU?si=_4MnATRH7wV3b91V&t=555
This function also works on PCs, mobiles and tablets.
Best regards
I can not enter a ticket on your site even when I have bought extended support.
When I have wprocket enabled the background of the Notification is not showing (everything else is showing but the background is transparant)
I have excluded the CSS files in Wprocket for both Minify and Optimize CSS delivery
/wp-content/plugins/woocommerce-notification/css/(.*).css
But still no luck.
When I disable WProcket, the background shows fine.
What do i need to change
Hi,
Thank you for reaching out to us.
After renewing/extending the Item Support, you would need to re-authenticate the license to update the new duration on our system.
To re-authenticate, you may regard this instruction.
After re-authentication, you will be able to open tickets again. Please create a support ticket on this Support Forum. I’ll be checking.
Best regards.
How to add UTM tag to Track URLs that woocommerce can identify?
Hi,
Unfortunately, this feature is currently unavailable in the plugin.
Best regards.
Hope you will add this feature in the future…
Hi,
We have enlisted this feature in our to-do list for the next updates. Please be patient while we work on it.
Best regards.
Hello, Where is the change log for the new version?
Hi,
You can see the changelog of the plugin here: https://villatheme.com/extensions/woocommerce-notification-boost-sales/#tab-changelog
Best regards.
Your new version is pushing ads into the admin panel. This is unacceptable.
here: https://ibb.co/2ctp6GJ
https://ibb.co/wSRyFNfHi,
We are sorry for this inconvenience.
Kindly disregard it by selecting the “remove” button or opting to dismiss.
Best regards.
this does NOT make it stop, it stopes for a few days, and then a new ad comes up. Why did you put ads into our website? we did not opt-in or consented to your ads.
Hi,
I apologize for the inconvenience caused by the new ads that have appeared. Please kindly dismiss it.
Best regards
You already said that, and I have already answered. Clicking dismiss removes the ad for a few days, then a new ads comes. Then you dismiss the new ad, then another ads come in a few day. and so on…
Dismissing does not shut down the advertisement mechanism you inserted into your plugin.
We did not opt-in for ads. Please remove the ads from within the plugin, or ask for opt-in, or allow opting out. we want the ads to never come again.
Hi,
Sorry, the ads campaigns are designed to assist customers in staying updated about new offers and promotions. They can be highly beneficial for others, so we kindly ask for your understanding and support.
Best regards.
Sir, I’m sorry, but that is not an acceptable practice. You cannot use our website as an advertisement board. we do not understands nor support this.
We have 59 active plugins on our website, imagine what will happen if everyone will act like you, and decide to do as you do and show ads in the customer’s website. What will happen then? it will be chaos.
We ask to OPT-out, we do not allow these ads on our website. Please remove the ads, we do not consent.
If you want to send ads, start a mailing list, and then if a customer agrees, then you can send him promotions and updates. Without consent, there should be no ads.
Ads should not be forced with no Opt-in and no OPT-out option.
Add an opt-out to your plugin please.
Hi,
We regret any inconvenience this may cause. Unfortunately, we are unable to remove the ads. You may opt to dismiss the ads by selecting the “Dismiss” button, or alternatively, you have the option to eliminate them by clicking on the “Exit” button.
Best regards.
You already said that, and I have already answered. Clicking dismiss removes the ad for a few days, then a new ads comes. Then you dismiss the new ad, then another ads come in a few day. and so on…
You can remove your ads, but you choose not to.
