508 comments found.
Hi! We see that your plugin shows 2 types of notifications. 1) Someone in City purchased x and 2) Someone is viewing this product. Do you have the option to disable the no. 2 and only show no. 1? If yes, how can we achieve that
Hi,
Yes, it is possible, you can add/remove messages you want, you can see this part in our documentation.
Best regards.
It appears that the last update broke the “order time”.
Before the plugin would work with the number of days entered into the Order Time input.
Now the plugin shows items ordered even 19 days ago, while the input field is set to 3.
Hi,
We will review this problem on our end and respond to you as soon as possible, please kindly wait.
Best regards.
Your plugin does not seep to support Woocommerce “High-Performance order storage (COT)” Any plans to fix this?
Hi,
This plugin already supports “High-Performance order storage (COT)”. Please make sure that you have the latest version 1.2.12 updated.
Best regards.
Your changelog states 1.5.0 as the latest version. Am I missing something here?
Hi,
The version we mentioned is the free version. And we are going to upload this feature officially in the premium next update. You can contact us on our support forum to receive the fixed plugin file if you own a premium version.
Our Support forum: https://villatheme.com/supports\
Best regards
is there anyway that I can hide the notification on the side cart? it’s blocking the “proceed to checkout” button.
This issue is only happening on Mobile View. I understand that it can hidden on the certain pages (eg. cart page). After customers click on “add to cart” for any product in my homepage, the cart is sliding in, since the “proceed to checkout” button is at the bottom of the page, the notification is blocking the whole button on the mobile view.
Hi,
You can choose another position for the notification, on the top left or right may be suitable on mobile mode.
To change the vertical and horizontal position of the notification, we may help with Custom CSS. Please let us know your site URL. You can contact us via support@villatheme.com or on the forum: https://villatheme.com/supports/forum/presale/ for security.
Best regards.
presale question 
Hi,
Thank you for waiting for our response.
We will include this feature in the plugin’s next updates. You can follow the changelog of the plugin.
Best regards.
thanks! will wait
Hello, Where is the change log for he new version?
Hi,
Thank you for reaching out to us.
Generally for all our plugins, when you scroll to the bottom of the description, you’ll see the change log link: https://prnt.sc/uqP-tx0zFcev
For notification plugin in particular, you may visit its change log here: https://villatheme.com/extensions/woocommerce-notification-boost-sales/#tab-changelog
Best regards.
Hi there,
I have renewed the support but it is still not showing up in my update page or in my support site
Guide me
Hi,
Thank you for reaching out to us.
After renewing/extending Item Support, you would need to re-authenticate to synchronize the new duration on our system, please follow steps in this instruction to re-authenticate: https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/
Best regards.
hello sir. Iam getting this warning in console
The resource https://www.domain.com/wp-content/plugins/woocommerce-notification/fonts/icons-close.woff2 was preloaded using link preload but not used within a few seconds from the window’s load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
please let me know how to remove preload
Hi,
Thank you for reaching out to us.
Please contact me via this email: support@villatheme.com
I’ll be sending you the fixed plugin version.
Best regards.
i renewed my subscribtion here but i get this message on my admin dashboard my user is mkkak We are so sorry. Your key was expired in Feb 04th 2022 and You can not use Auto Update feature. Please renew or update this plugin manually at https://codecanyon.net/downloads
Hi,
Thank you for reaching out to us.
After renewing/extending your Item Support duration, you would need to re-authenticate to synchronize the new expiry date on our system. The steps are just like how you activate the key. You may regard this instruction: https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/
Best regards.
presale question
1. i need only sound notification (mp3) for real orders 2. if yes, can i use ipad pro 12 for this, i read somewhere that safari and chrome in tablet dont play autoplay
thank you
do you have a sandbox access admin to test this ?
Hi,
Thank you for reaching out to us.
The sound function of our plugin does not work separately for real order notification or virtual order notification, it works with both. So if you enable this function (sound for notification), you can display the real order notification.
Unfortunately, we don’t have backend demo for this plugin.
Best regards.
i can deactivate virtual notification ?
and for ipad will work ?
Yes, you can select to display only the real order notification, it’s this option: https://prnt.sc/Ul1E32Q5gVBx
Our plugin is made compatibly with browsers, you can check on which browsers our plugin can work properly here: https://prnt.sc/ZgZDb4FFRayj
Safari is the common app of iPhone and iPad, so they’ll work fine.
I am so dumb, I tried the free one…it wasn’t work. So I got the paid one thinking maybe its not working cause its the free on.
Paid one still not working, SMH.
Hi,
Thank you for reaching out to us.
I’m definitely sorry for the issue you’re encountering. There must be something prevents our plugin from working properly. Please create a support ticket on our Support Forum. We’ll be checking
Best regards
Hello, we have a performance issue: https://ibb.co/gy8zrqR
These two resources are our biggest issue according to Google PageSpeed and GTMetrix.
How can this be resolved?
Hi,
Please contact us via this email address: support@villatheme.com
I’ll send you the fixed file.
Best regards.
Hi, Pre-purchase question- Can we display real orders only with custom message that includes real name, real product and real time from woo-commerce orders? I am in urgency, please be specific if that’s doable. Thanks in advance!
Hi,
Thank you for reaching out to us.
Yes, you can do it via settings configuration. We have shortcodes you can use for the notification message including customer’s first name, product name and the order time.
The real orders can be selected by the option “Get from Billing” – Show Products; and you can choose the orders which were made within a specific time in the “Order Time” option: https://prnt.sc/2mlvqoZ_gZxo
Some more options are related, you can view them in this documentation: https://docs.villatheme.com/woocommerce-notification/#page_section_child_menu_1887
Best regards.
Hi,
The option you have mentioned didn’t work either. Plugin is working only with fake orders and on enabling ‘Get from Billing’ it completely gets disappear from the page.
Please help, its really very urgent.
Thanks
Please try:
1. Increase the Order Time: https://prnt.sc/TEhCjp47aSIk
2. Check if there’s any real valid orders within this time
If it still does not help, please create a support ticket on our Support Forum. We’ll be checking.
Hi Team,
Okay, will try this way. Though orders are there in the time frame we’ve selected. I hope this should work now.
Thanks
is this a one time payment or reoccurring
Hi,
Thank you for reaching out to us.
It’s the one-time payment for all of our plugins, including this one – WooCommerce Notification.
Best regards.
Hi,
Why am i getting the following message,
Hello! Your WooCommerce Notification Premium has expired so you no longer receive automatic updates
Hi,
Thank you for reaching out to us. It’s the notification of Auto-update feature duration. Once you purchase an item, you’ll have 6 months receiving updates automatically and getting technical support for free.
But don’t worry, when this period expired, you can still update the plugin – manually or automatically. Please visit our instruction for this: https://villatheme.com/knowledge-base/how-to-update-villatheme-plugins-from-envato/
Best regard.
Hello, how are you? I am interested in buying… I have more than one site, can I use the license on another site? how many? thankful
Hi,
Thank you for contacting us.
One license is valid on one domain only, it is the Envato policy, you can follow it here.
Best regards.
It’s not working on single blog post pages. How can I turn this off on blog post pages or archive pages?
Hi,
You can use the conditional tag to hide/show notifications on certain pages. You can find this documentation about WordPress or WooCommerce’s conditional tags.
However, be careful when using a conditional tag if you are unfamiliar with conditional tags. You can contact us on our support forum for further assistance about this problem
Best regards.
I just tried the free version, but it’s not working for me. Notification hardly comes for fraction of seconds and vanishes. https://zugunu.com
Hi,
Thank you for reporting about this problem.
Please contact us at support@villatheme.com to be assisted further with this problem.
Best regards
Hello villatheme
Since I paid for your plugin, it’s today 31/03/2022 that I just downloaded it, during installation I noticed that there is a big problem, here is the message that I receive,
message below
Unpacking the plugin archive…
Installing the plugin…
The archive could not be installed. No valid extension found.
Failed to install the extension.
Hi,
Thank you for letting us know about this problem.
This is a plugin installation problem, please follow this right way.
Best regards.
Hi,
Unzipping the zip file downloaded from Envato did not solve the problem, however, “Installable WordPress file only“ solved the problem.
Thanks very much
Hi, I bought you plugin license on 13 Sep 2021 with 6 months of support. I do not need your support but I want your plugin up to date on my website.
How can I update your plugin via wordpress dashboard?
Hi,
Yes, you can continue to update the plugin after the support period has expired. Please refer to this guide for detailed instructions on how to update the plugin.
