1250 comments found.
Hi and congratulations on this script. I’m considering purchasing it, but it seems I can’t currently manage multiple users with your script.
I need to create several AI chatbots to deploy on completely different sites. This will allow my customers to access their chatbot details and manage tickets.
If I understand correctly, however, this isn’t currently possible because all customers would see each other’s data. Is that correct?
I also don’t understand whether visitors can open tickets. I mean, can I embed a form into a website where visitors can open a ticket via code? Did you come?
Also, are there APIs available?
Thanks
Hi,
Currently you would need a separate installation per user in this case.
Visitors can open tickets either via the form on BeDesk help center or via chat widget.
API is available. BeDesk site itself uses the API so anything that is possible there can be done via API as well.
Hi there!
I see that the “Last Update” field here on CodeCanyon says the script was updated today (11.10.2025); however, the changelog is still showing the last update in September. So, was the script actually updated, but the changelog wasn’t? I also see that both addons have the same last update date.
Hi,
Updated changelog will be available later this week.
So to clarify the script was updated, but CL wasn’t?
Yes, changelog was not updated yet.
1.What is the difference between live chat addon and ai chat addon. please explain clearly.
2. Will ai chat bot transfer the current ongoing chat to live chat agent, if user asks for it?
Hi,
1. Livechat addon includes with livechat widget as well as related functionality on BeDesk side. AI agent includes all AI based functionality to both chat widget and BeDesk.
2. Yes.
Can I sell subscriptions and services to my SaaS customers?
Hi,
There’s no built-in subscriptions or payments functionality included in BeDesk currently.
Hey Guys,
I’m the owner of a BeDesk license since a couple of years, and still haven’t used it yet. So the upcoming weeks I’m testing things out.
I have a question about sending messages using BeDesk. When I reply to a customer, do I have to add a signature manually to each message? Or can I configure this in a particular place?
Thanks in advance,
Kind regards,
Jordy Boutier
Hi,
You can edit email template to add signature to all outgoing agent replies.
Thanks! Where can I find the email template option?
You can edit template files in “resources/views/tickets” folder.
Ok, so this has to be added manually in the code as far as I assume?
Yes, you can paste your signature at the bottom of that file (either as plain text or html) and it will appear in emails sent out by BeDesk.
Hello, I would like to have a few questions answered before purchasing. Is there a way to display a “Create Ticket” link directly on the homepage, or even the entry form? Are all CSS files accessible and customizable?
Thanks and regards
Hi,
Yes, you can add a link to create ticket page or elsewhere via menu manager in settings page.
Full sourcecode is included and you are free to edit it, if needed.
Thx for reply.
Hi, We think this product is the best one out there for self hosting. We would love t know if you have any ETA of multi company features. Don’t mind to pay license each company, but would love to have overview between all of them. Thanks!
Hi,
Which multi company functionality specifically do you mean?
we have different products with their own website, support email and kb. Would be awsome if they can be managed within a single support tool.
We’ve no ETA for this functionality yet unfortunately.
In current demo, language translaction is not clear about how it works, can you elucidate me?
Hi,
What is unclear specifically?
It has SAAS support, how does it work, each registration internally has separate data, does it work like that?
Hi,
SaaS is not supported in BeDesk currently.
Hello,
I was looking into BeDesk and it looks good.
However we were wondering if you could disable some features? At the moment we only need the Help Desk part.
Thanks!
Hi,
Which features do you need to disable specifically?
Hello,
The ticket system etc is not really needed at the moment. Its only the Help Desk we would use at first.
Kind Regards,
There’s no built-in way to disable it completely, but you could remove not needed links via menu manager and disable most of the ticket related functionality from settings page.
Can I sell these SaaS services and collect subscription fees from my clients who want a support program and tickets?
Hi,
There’s no built-in SaaS mode currently.
When is SaaS put in is there a time soon can you notify me in case this feature is put in place
You can follow us on CodeCanyon to get notified when new items are available.
Hi, hope you are doing well. Did you add OAuth2 to be able to connect Microsoft 365? Cannot use imap for Microsoft. Thank you
Hi,
Yes, this was added in upcoming update. It should be available later this week.
How customer needed help can buy code to open a ticket?
Hi,
Not sure I understand, can you clarify a bit please?
Hi, is it multi-vendor, i’m buidling a group of apps connectioned with keycloak sso, they are saas based, and i’ve set it up so sso is only for businesses not customers, could i add sso to this so my registered keylocak users can register / sign in and create tickets etc ?
Hi,
Integration with keycloak would require some custom modifications.
Hello, is it possible to charge customers to buy support tickets? We need to sell to our clients extra support, is it possible to offer them subscription plans and /or one time payment for a certain number of hours support? Hope I was clear ! Thank you.
Hi,
There’s no built-in way to charge for support currently.
Add user Problem: Error: Call to a member function getBodyAsString() on null
Fixed Error File: OutgoingEmailLogSubscriber.php
$messageIdHeader = $headers->get(‘Message-ID’); if (!$messageIdHeader || !$fromHeader || !$toHeader || !$subjectHeader) { Log::warning(‘OutgoingEmailLogSubscriber: Critical email header(s) missing before logging.’, [/* ... */]); return; }
The team plans to change the direction of future updates and focus first on the S.A.S version, which is very necessary.
Can this be integrated into any website? Like a Custome e-commerce for example? I am not sure on how to use this , is it an installation to be added on any website? Thanks in advance for the clarification.
Hi,
If you mean the livechat widget, then yes, it can be added into any website, you just need to insert livechat embed code anywhere on the page.
this is a great app but i need the saas version isthere any eta when it will be available? please remind me if its already available
Hi,
We’ve no exact date for it yet unfortunately.
Another Bug: You can not access Attachments of Tickets created from Emails. It seems that the attachments are never stored in such a case.
It seems that the attachments are never stored
Hi,
Can’t seem to be able to reproduce this. Can you send a message via contact form here and include your site url?
I investigated further: Uploading works, but the permission of the created file is wrong (it’s not taking the web-user), so it can’t be downloaded. I now use s3 for user uploads and that works
There might be an issue with permissions for uploads folder. You can try changing “storage/app/uploads” folder permissions in BeDesk directory to 0755 via any file manager manually to fix this.
