16294 comments found.
Hey!
I am trying to upload the new updated file but it is giving “upload failed” message.
Secondly the old update file of 105 mb is still there so how can i delete the old one?
This may issue for your server setup and server end memory limit. It’s not dependent for the item. For this item support we will need to check your project from your server end. So please send us item support ticket from here http://support.activeitzone.com
According to your account details it has been seen that your item support time is expired so please renew item support pack.
Hi,
in the new update, it says:
- Smart Category Selector Selecting a subcategory now automatically selects its parent category as well.
—why is the parent category automatically selects as well?
example of the above question: is i want to sell my product under category “E” then why would the category “B” be automatically selects as well
This feature is designed to enhance search precision and keep your store’s categories perfectly structured.
For example, if “Electronics” is your parent category and “Mobile Phones” is a subcategory, selecting “Mobile Phones” will automatically include “Electronics” as well. This ensures every product is logically grouped, easier to navigate, and more discoverable for customers — helping them find exactly what they’re looking for in just a few clicks.
if we update from version 9.9 to this your new version “version 10.0. ” i hope there are no bugs are issues please confirm this
Thank you so much for being with us since 2021. According to your account information, your item support has been expired for around four years. During this time, we’ve continuously worked to make the item stronger, more feature-rich, and user-friendly for our valued customers. We truly hope you can appreciate the ongoing effort and dedication behind these improvements.
Please note that we only release updates after receiving proper confirmation of their stability and assurance. You may not face any issues from the item itself if you maintain the proper way of update.
Getting an error during fresh install. Oops! An Error Occurred The server returned a “500 Internal Server Error”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused. I’ve also checked that I meet the requirements. It seems other users are having the same problem in the comments. Please fix this.
Sorry to hear about the issue you are facing. Please check the server end status and maintain the installation process. Please re-download the files. We hope your issue will be solved. Or else you can send us item support ticket from here http://support.activeitzone.com
When will you redesign the single product page to make it more detailed for users?
>>https://demo.activeitzone.com/ecommerce/product/Philips-Rice-Cooker-06L-4BWjg
This looks outdated and empty. Kindly advice update us on when you will make this happen.
We’ve noticed that your item support has been expired for over four years, which is quite a long time. During this period, our team has continuously invested significant effort to make the item more powerful, feature-rich, and user-friendly for our valued customers.
Please note that we’ve already redesigned the product page. If you load the correct product variants and upload proper product images, the page will appear as intended and look much more attractive.
I shared your demo page if you haven’t noticed. I will renew my support no issue. I hope you understand what I mean.
The page should be engagine enough. See this page=> https://demo.readyecommerce.app/products/55/details
That is what I mean. Not something on my website.
We do not see any problem on the demo page.
Grocery system addon . I need and area by auto assign by delivery man
Ex- 10 minutes and 1 hours delivery time
I hope you reply me
Yes we can make it as you demanded by customization. Would you please send us ticket from here http://support.activeitzone.com
Hello. When trying to install Add-ons, I am receiving an error stating that installation is not permitted on this version. I am currently using version 10.0.0, which was released today. I did not perform an update; instead, I did a clean/full reinstallation of the software.
https://imgur.com/a/d71Z4g7About which addon you are saying about?
Everyone! No add-on is installing in the new version.
It seems that this issue is not affecting everyone, so we’d appreciate it if you could please share more specific details. Could you let us know which add-on you’re experiencing the issue with?
You may also open a support ticket and include the license keys for both the main item and all related add-ons at http://support.activeitzone.com so our team can review and assist you properly.
Well, I didn’t request support because I thought it was a general problem. The add-ons that have the problem are Preorder and Delivery Boy.
Did you purchase those addons as well as?
Yes, I bought Preorder and Delivery Boy.
Ok then send us item support ticket with purchase code from here http://support.activeitzone.com
মোবাইল ভার্শন এ প্রোডাক্ট পেজ লোড হয় না Error দেখায়। বাট পিসি ভার্শন এ কাজ করে
Please clean cache memory for your mobile browser and run. It’s not the issue for item.
According to your account details, your support period expired in September 2022 — over 36 months ago. During this time, you’ve received 60+ updates with a wide range of new features, all developed through our ongoing effort, expertise, and experience.
To keep things fair and continue receiving support, we kindly ask you to renew your item support package.
Hello Support,
Since the new update, I can no longer edit my footer area or add links; nothing is saved anymore! How can I fix this?
Best regards
Please send us item support ticket regarding this issue. We will need to check the issue from your project. Also please make sure about your license key on the support ticket.
Hello Support,
I purchased the Active eCommerce Seller Subscription Add-on from you today, but unfortunately, this add-on is not compatible with the new 10 version of Active eCommerce CMS. My question is, when will a new version of this add-on be released that is compatible with the new 10 version?
Sorry to hear about your issue. Would you please us item support ticket from here http://support.activeitzone.com
Our support team will assist you cordially for this successful installation.
hI TEAM, IF WE UPDATE ANY ADDOSN ITS COMING LIEK VERSION This version is not capable of installing Addons, Please update.
Please fix thsi issue immediately
About which addon you are talking about?
take any addsnlike opt , auctonm . coming version not capable. Please fx
Would you please send us item support ticket?
After the update, the product images on the product pages are displaying incorrectly, with enlargement and download symbols overlaid.
Please check your server end cache memory. It seems your project is missing some files.
According to your account information it has been shown that your support is expired so please renew your support pack to make this fair.
After the update, the footer settings, including address and widgets, are no longer saving.
Please restart your server and clean your cache memory.
According to your account information it has been shown that your support is expired so please renew your support pack to make this fair.
please why cant i access the demo to see the update that has been made?
Demo is perfectly working.
Frontend: https://demo.activeitzone.com/ecommerce/
Admin: https://demo.activeitzone.com/ecommerce/admin
OMG!!!!!!!!!!This is ridiculous to see that your support time has been expired for last 25 months!!!!!!!! Within this timeline you get minimum 50 updates. Isn’t you now fair responsibility to renew your support pack to respect your projection?
Oops! An Error Occurred The server returned a “500 Internal Server Error”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
Sorry to hear about the issue you are facing. Please check the server end status and maintain the installation process. Please re-download the files. We hope your issue will be solved. Or else you can send us item support ticket from here http://support.activeitzone.com
Oops! An Error Occurred The server returned a “500 Internal Server Error”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
When you dowbload the update files?
Fresh install using the latest version.
Please check your server status and follow the update guideline from documentation.
The new version 10.0 is a great update and much improved. I have a question I’m using 9.9.5 version where I’ve made lots of customization in the fronted design. Now I want to update it to this latest version without losing my old customization what is the good approach for this I can import it from the dashboard it will replace everything with the new design which I don’t want. Can you please guide me how to proceed with this. Thanks in advance
For this support it will not under common item support. We can help you by custom service. You can send us item support ticket from here http://support.activeitzone.com
It’s surprising to see that your item support expired back in 2021, and now we’re in 2025. It wouldn’t be fair to continue using the item and receiving updates without renewing support. You’ve already received more than 100 updates during this period, so we kindly request you to make it fair by renewing your support.
“Active eCommerce 10.0 is an excellent update! The new features, improved performance, and enhanced design make it the best version yet. Thank you to the developers for this amazing release!” ✅
Thanks for your appreciation.
after update my site broke – whats the fix for that since i see someone else experienced the same
Oops! An Error Occurred The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
?
From which version you intended to update on latest version?
Can you reset my license? I’m going to install it on a different domain.
For this you may not need to reset anything. Please remove the codes from previously activated domain and activate on new domain. That’s it.
