10139 comments found.
Hi, just a quick question i have 2 months of support remaining . im not having problems at all or have any doubts but i would like to keep support, can i buy one more license for me to ask questions about the first one? (after the first support period ends) i hope i write correctly to explain my request.
Thank you for your message! Yes, you can definitely extend your support period. Once your current support expires, you can purchase an additional license (or renewal) to continue receiving assistance related to your existing product.
Hi there, I have a pre-sale question: Will this plugin work with B2BKing?
There isn’t any compatibility with that plugin and I do know that several aspects of the plugin don’t work with B2BKing is enabled.
Hi there, I have 12 checkbox options on a product but when I select several checkboxes, add to cart, and checkout, the only checkbox value that shows in the order details summary after checkout is the last checkbox option selected, and the same issue happens in the order details in the admin side of Woocommerce – it only shows the single option selected, and not the full correct list of checkboxes selected.
Product Options Selected: https://www.awesomescreenshot.com/image/57044935?key=1ca7de775f9143ec65d7c9a628cace12
Cart Order Summary: https://www.awesomescreenshot.com/image/57044951?key=057f8dd2415ac8514289236d9b023c74
Order details after checkout: https://www.awesomescreenshot.com/image/57044925?key=9a0cf49117f10e485ebf0be6daa9fb4c
Please let me know how to fix this, thanks!
Please contact me from my profile page about this.
Will do, thanks!
Hello, how to get ACF value in math calculation? We tried [acf field=”acf name”], but it doesn’t work.
You just need to include the shortcode directly in the formula — that should work correctly. It’s working as expected on my end. If you’re still experiencing issues, please contact me through my profile page so I can take a closer look.
Hello. Where can I find the option to “Enable options to replace the product price” or something like that? I made 3 variation with 3 different prices, and is calculating also the product price when I add it to cart. I want, when somebody select a radio button with a price – only that radio button price to appear in cart. I have the lkast version installed 7.5.3 pro. Thank you.
For this to work you must have the Override Product Price setting enabled. This can be adjusted in two ways:
1. Globally for all products via the plugin settings under Global Tab → Pricing.
2. Individually for a specific product by going to the Builder Interface while editing the product and clicking on the Settings Tab (Builder Mode – Settings).
Hi! Oh, many thanks. I solved out now thanks to you. Have a great day <3
I have a license for this plugin for another site. I have a new popcorn shop where I sell bundles of popcorn(6 per package). Id like customers to be able to choose any 6 flavors (total) out of all available flavors. We set it up to choose any 6 flavors, each with their own prices(per flavor), but we need a quantity selection wheel as well for those that want multiple of the same flavors. Would that be possible with this plugin? I’ll gladly buy another license from you if it will work. I checked your demo site but didn’t see an option shown. Any help is greatly appreciated. Thanks in advance. Cominback
You can enable the quantity selector setting for the checkbox element and the choice quantity will count towards the limit you set.
Hey there
After updating the plugin to the latest version, I noticed two things that didn’t happen before:
1. The frames around the radio button images are no longer visible. When selecting an image, there’s also no active class being added in the source code, so the selected image doesn’t show any highlight or frame anymore.
2. Empty tooltips suddenly appear on selection inputs, even though tooltips are not activated in the settings.
I’ve already checked the style and frame settings in the backend (frame color, active frame width, etc.) and everything looks fine, maybe this information helps to identify the issue.
Could you please take a look or let me know if there’s something I might be missing?
Thanks a lot for your help and your great work on the plugin!
Kindly, Dennis
Please email me from my profile about this, it sounds like the site’s cached isn’t cleared or something is conflicting.
Hi, would it be possible, or is there a setting, to only show the product variation price (variable product) and not include all the options prices, on the checkout page product summary? I would like to have a nice subtotal pricing summary like, first: variable product price and second all the different add-on option prices. Then below alle these subtotals you can see the total price.
The option prices are built into the main product price, so I’m not sure how a setup like that could work. All add-on plugins work this way because it’s the only method WooCommerce allows for handling custom pricing.
Because you have to create a “simple product” with EPO, the “add to cart” button doesn’t indicate that there are different options (on the shop/category pages, not on the individual product page). “Add to cart” then adds a product to the cart without selecting any options, instead of “make your choice.” How do I change this?
The plugin works with both simple and variable products — it’s not limited to simple ones. If you go to Plugin Settings → Display tab → Display and enable ‘Force Select Options’, the system will make sure customers choose an option by redirecting them to the product page whenever a product has options.
Thans a lot!
Hello presale question:
Can I with your plugin do something like this?
I will create two checkboxes one like “display replacement” second like”battery replacement”. After that I will create Product A and set prices for “display replacement” and “battery and another Product B and set up DIFFERENT prices for “display replacement” and “battery replacement”.
So at the final I will have two different products with different prices for the same services/options.
Hope I have described it well, thanks in advance for futher details and informations.
Usually, the prices for options stay the same for all products. However, there are ways to make them different. For example, you can connect the add-on’s price to a custom field (like an ACF field). By setting a different value for that field on each product, the add-on’s price will automatically change to match that product.
Hello, I am just looking to reset the domain for my license to a new domain. Can you please help.
You can now activate the code again.
Hello, I am just looking to reset the domain for my license to a new domain. Can you please help.
You can now re-activate the plugin.
Hello, I’m using the “Product” module. Instead of the quantity field and the large button, I would like to simply display a radio button plus the product image to add this product. How can I do that? Ciao Kai
If you don’t want the quantity selector and the button set the min and max quantity setting to the same number, eg 1.
Hello, and THX! The quanity selector and the button are away, but how can the user now choose the “on top product”? Radio Button?
I’m not entirely sure what you mean by “the on top product” without seeing the actual product page. It would be best if you could either open a support ticket or contact us through our profile page so we can take a proper look.
Hello, I encounter a weird error. We use EPO for our seminars attendees and it is impossible to choose date from third item. First two items are working as expected. Can you please check this issue here? – https://asjcr.cz/akce/on-line-skoleni-hygienickeho-minima-pro-provoz-detske-skupiny-plzensky-kraj-18-11-2025/ Thx for you support – best regards dUDLAJ
I don’t have such an issue on my end: https://i.imgur.com/lRe8bgu.png https://i.imgur.com/X3SnoXI.png
Thx for superfast answer. It work for first two items correctly. But when you add more than 3 (product quantity) – then for the third and more items you won’t be able to set the date. Best regards dUDLAJ
You will have to open a ticket for this so that support can see what is conflicting on your site. We cannot determine where the conflict is without properly troubleshooting the site.
Open ticket – where? Now when I was checking this issue I also noticed that the EPO editor fails to load on the single product page in admin, When I click the EPO tab on product data screen – the editor starts to load and then it dissapears . Thx again for your support – best regards dUDLAJ
It looks like there’s some sort of conflict in your setup — most likely with your theme or another plugin.
You can open a support ticket at https://themecomplete.support/forums/forum/extra-product-options/ once you’ve created an account and have an active support status.
If you’d like to troubleshoot this yourself, you can try switching to a default WordPress theme and keeping only EPO and WooCommerce active. In that state, the issue shouldn’t appear. Then, start re-enabling your theme and plugins one by one to identify when the issue starts.
Hello – I tried to deactivate all plugins except EPO and WOO and even on the default theme the issue is still there. I had an account in your system already but I am not able to create a new topic for this issue. Thx again for your support Best regards dUDLAJ
You need an active support status to create a ticket.
For the last several days my orders are coming through with “_bundle_cart_key:” INSTEAD of the options data. In the order preview, and no option data is coming through when view the order page.
I have no clue what sizes or colors customers are ordering.
I need urgent help PLEASE. I am NOT using Woocommerce Product Bundles plugin. This is being generated by your plugin.
I notice someone else had a similar problem 2 months ago. Did that ever get resolved?
Thanks for bringing this up! The _bundle_cart_key you’re seeing isn’t something our plugin generates or stores—it comes from the WooCommerce Product Bundles plugin. Since we don’t have official compatibility with Bundles, that’s why the behavior looks different.
If you’d like us to check things on your site related to our plugin, we’ll be happy to help through a support ticket. Just keep in mind that we won’t be able to fix issues caused by other plugins.
It’s really weird… I don’t have the Woocommerce bundles Plugin installed, therefore for it to be coming from that doesnt make sense… I will say, and I dont know if this has anything to do with it, BUT, this problem only appeared about a week ago when I had to switch to the official “WooCommerce PayPal Payments” plugin, away from “PayPal for WooCommerce” plugin. The only reason I mention it is, so far the error is only appearing when the user pays with paypal or Venmo, both of which are through that plugin.
All I can confirm is that our plugin does not save any _bundle_cart_key in the order. You can verify this yourself by placing two manual orders—one with the plugin enabled and one without it.
If you’d like us to look into this further on your site, please open a support ticket. Just note that we won’t be able to provide assistance for issues that come from other plugins.
Hello. Could you please disable the license so that I can activate them on other domains?
greetings
You two licenses active. Please email me from my profile page which one you want me to deactivate.
Can I set the inventory quantity for each option separately? Please let me know if there is any way.
Please note that add-ons do not have stock tracking. Only actual products maintain inventory levels.
Hi, I have change my domain, how to revoke old domain license?
You can now reactivate the code.
Hi, since the update to the new format I can’t rearrange the elements by moving them. The little hand icon appears, but I can’t drag any element up or down the list of elements in a section. I love your app, so I’m hoping this is just a glitch that can be sorted. I prefer the format before it was upgraded, is there any way to revert to the previous version? Thank you.
We haven’t encountered this issue on our end, nor have we received similar reports from other users. Have you tried clearing your browser cache after the update? This often resolves unexpected behavior.
If the problem continues, please reach out to me directly through my profile page so I can assist you further.
Thanks for your reply. I cleared cache but it still won’t work in Firefox. However, it is fine in Chrome, so I will use that to edit products.
Thank you for the feedback! It looks like Firefox doesn’t allow dragging when button elements don’t contain text. We’ve identified the cause, and this will be fixed in the next update.
hello, i think this is a bug: When repeater is applied to a section, the login inside the section just follows the original selections, so does not work. Let me explain with an example: On the repeater section you have a three choice option field and: a upload that shows on choice 1 selected, a text if choice 2, and a text if choice 3. When you repeat the section, if on the first copy your seelcted choice is one, on the other will also show the “upload field” (choice one), even if you choose choice two on the second repeater. So all repeated section copies fail to process the logic.
Please email me from my profile page about this.
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