9249 comments found.
Hi, In a recent comment you state “If you currently have version 6.3 or 6.3.1 and you are trying to update to 6.3.2 you will have to do a manual update because the plugin name change created an issue with the auto update which is currently fixed on 6.3.2.” – I currently have version 6.2 – Will the manual update work to upgrade from Version 6.2 to 6.32? – and can you please provide a link to the instructions to do this manual update, as when I try it via FTP I get a fatal error? Thank you
For the manual update the process is standard and always the same: 1. Deactivate and delete the current plugin version from the plugins page in your dashboard. 2. Download the new version from the codecanyon downloads page. 3. Install the new version. That is the whole process that is required.
Thanks, Will that remove any of the settings, as I don’t want to have to set it all up again?
No, the settings and options won’t be removed.
Hi there, Is there any feature or option available to show / hide product addons according to the user role on product level?
You can show/hide only whole global forms or disable the all of the options directly in a product according to user roles, but not on a per option basis yet.
Hello Is this possible….? 1. Choose ammount (eg 12 – 50€, 24 – 100€ or 48 – 200€) 2. After chose ammount, the buyer have the chose ammount of colors (eg 1, 2, 3, 4 or 5) -> If one color +20€, two clolors +25€ and so on -> Setup costs for one color +30€, for two colors +60€ and so on 4. For example, if the buyer choose ammout 12 in step 1 a text field will be shown with individual accesories. Ammount 24 in step 1 has more accesories.
Yes, it is possible to create something like that, but I’m not clear on the pricing of the colors how it would work exactly.
Hello, I have 7 licenses. Can you tell me what websites are activated for which license? Please email me the info or give me your email and I can contact you there.
Please contact us from our profile page at https://codecanyon.net/user/ThemeComplete#contact about this.
Hello, is there a way to generate – when an order is completed – a PDF to send to the customer, where the extra options are listed? I am not talking about the creation of an invoice or a packing slip, but a PDF where extra fields can be arranged and sent by mail. Thank you.
No, there isn’t anything like that I’m afraid.
The below error showed up in my log, causing a FATAL error on the website. The frontend AND backend were down eventough the memory limit of 256 M is quite standard for a website. I had to increase it to 1 Go. Please fix this.
Thu Sep 28 15:59:27.042724 2023 pid 16454:tid 140063933306624 AH01071: Got error ‘PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 12288 bytes) in /home/573315.cloudwaysapps.com/bmmtpbfkyt/public_html/wp-content/plugins/woocommerce-tm-extra-product-options/includes/class-themecomplete-extra-product-options.php on line 8857’
I cannot duplicate something like that on my end. You will need to open a support ticket or contact us from our profile page to troubleshoot this on your server.
Hi there
Within the WooCommerce order confirmation display page and order confirmation email that is sent to the customer, the “Extra Product Options” that the user has selected from their order – the prices are being displayed for each within the product information column.
Is it possible to still have these options visible on the order confirmation page and order conformation email but to exclude the price set to each?
Thank you
If you want the price of the options to be hidden on emails you will need to edit each option in the builder, go to the WooCommerce Settings tab of the option and set “Hide element value in order” to “No, but hide price”. The changes will be applied on new orders only.
The other way would be to go to the plugin settings->Cart tab and enable “Hide extra options prices in cart”. This though will hide the prices from the cart as well.
Hi there I have a question. Is there any option available to edit extra product option field / element on pop-up or any option to edit element on checkout page.
Editing options after posting to the cart can only happen by clicking the edit options links and going back to the product page.
Hello, I have a product with around 1800 variations and I want to set up conditional logic based on these variations to show different forms dependent on selected options. Will it work?
I mean does the large number of variations cause any issues for the conditional forms to load?
The reason I am asking is that one of our client site has your license installed and on there a product with 700+ variations has problems loading the form based on conditional logic.
If we try with 50 or 100 variations it works there.
If we purchase another license for this new project, will it support same conditional logic based form loading for variations over 1800?
There will be different forms for each variation. Is that possible?
You can have different options variation, but if you are worried about the speed the more logic you have the more memory you will need. The amount of variations is not necessarily tied to the speed of the logic but do the speed of general calculations, so it might affect the speed in general if it is attached to something.
Okay, I am not worried about the speed as such. I will purchase the plugin now and get in touch if I face any issues. Thanks
Just please be aware that there isn’t anything we can do from our end about speeding things up when using variations with conditional logic.
We will not ask you about speed. But multiple different sections should load if conditions are met.
As long as you are creating the sections directly on the product you can use conditional logic attached to a variation on them.
alll great
Ok, no worries 
I’ve noticed a recent bug with the “Changes product image. Choose whether to change the product image.” feature.
I’m able to upload the custom image fine (original file is 1500×1500px) – but on the actual product page, the image comes up as 300×300px.
See here – https://swftconnect.com/product/swft-card-silver-metal/.
When you select the product image from the library pop up scroll down to the right until you see the attachment details and make sure that it is the full size.
thank you. this solved the issue!
Hello,
On the WooCommerce product page, the price of a variable product is displayed based on the selected variant. Subsequently, the “Extra Product Options” plugin for WooCommerce displays prices for the additional options. After adding the product to the cart, the cart displays a total amount which is the sum of the product price (based on the selected variant) and the price of the additional options. I hope this is clear.
What I am trying to achieve is to display in the cart, not the combined total of the selected product variant and the additional options. Instead, I only want to display the total amount for the additional options.
Could you guide me on how to implement this?
Thank you.
I have just replied to your email about this, no need to contact us in tow different places for the same matter.
Hello,
On the WooCommerce product page, the price of a variable product is displayed based on the selected variant. Subsequently, the “Extra Product Options” plugin for WooCommerce displays prices for the additional options. After adding the product to the cart, the cart displays a total amount which is the sum of the product price (based on the selected variant) and the price of the additional options. I hope this is clear.
What I am trying to achieve is to display in the cart, not the combined total of the selected product variant and the additional options. Instead, I only want to display the total amount for the additional options.
Could you guide me on how to implement this?
Thank you.
Please contact us from our profile page at https://codecanyon.net/user/ThemeComplete#contact with the account that bought the plugin so we can guide you on how to accomplish this.
Hi, can you assign different VAT / TAX classes to an extra product option? I’m working with products with different vat classes that can be assembled. I can’t find it in the description. Hopefully you can help me
The options are embedded in the product price so what you ask is not really possibly. Only products can have tax classes in WooCommerce.
I want to make you aware that there is a bug in your plugin. When the user changes the quantity only the first repeater field quantity changes. See this video showing the bug… https://www.loom.com/share/a195deaa74004230b4f55956bfd42cd8?sid=6fae014a-9fda-4cb9-8c22-179804c52055 Here is the link if you want to test yourself… https://normastours.com/product/bahamas-bimini-island-cruise/
You will need to open a support ticket to troubleshoot this as we cannot duplicate something like that on our end. What’s more the site link isn’t viewable in the same way as the video, eg there isn’t any quantity on my end: https://prnt.sc/q94gIViys2XG
Is it possible to hide the options amount… https://snipboard.io/ymw8L7.jpg
Yes, you can do that by going to the plugin settings->General tab->Final totals box. Set the setting to “Show final total only”.
Is it possible to choose which hook individual Global Forms use? It appears the “Extra Options placement” setting controls where the Global Forms appear and there doesn’t seem to be an option to configure the Placement on a per-form basis
All of the options, either global forms or created directly on the product, must appear on the same placement and that is the placement that can be controlled by the “Extra Options placement”. There isn’t any possibility to display options or forms scattered across the page in different placements.
I used two options, first, the size of the product (painting) is selected, and second, the frame is ordered for it. The price of the frame is based on the selected size, which is defined using a mathematical formula. (For example, the price of size 50×70 cm multiplied by 3). But the problem is that in some phone browsers, when adding to the cart, the price of the frame is not calculated in the cart, and only the price of the painting itself is calculated and paid. Can you advise where the problem is?
Please contact us from our profile page at https://codecanyon.net/user/ThemeComplete#contact with the username that bought the plugin or open a support ticket at https://themecomplete.support/forums/forum/extra-product-options/
Hello there, is there a way to add price per product quantity ? Thanks.
Yes, there are ways you can price an option based on the product quantity.
Hi, I am trying to update the plugin but getting the following error: An error occurred while updating Extra Product Options & Add-Ons for WooCommerce: The package could not be installed. The package contains no files. Any idea why? Thanks Vernita
If you currently have version 6.3 or 6.3.1 and you are trying to update to 6.3.2 you will have to do a manual update because the plugin name change created an issue with the auto update which is currently fixed on 6.3.2.
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