5000 comments found.
Hello.
- Firebase or Manual Order Notification type. What does Manual Order notification mean? Where can I set it up? Because I want repetition notification for confirmed order in restaurant app.
- Does Restaurant get the notification when the app is in the background or the device is locked?
And, If the Background Notification option is enabled in the restaurant app, it will receive notifications even when the app is running in the background or when the device is locked.
Sir, 1. With Firebase, the restaurant will receive a standard pop-up notification when an order is placed. However, continuous ringing is not available for Firebase notifications. 2.When you select the Manual notification type, the restaurant app will receive continuous alerts every 10 seconds until the order request is viewed. You can choose the notification type from the settings shown in this screenshot: https://prnt.sc/Wyah38AjoAXj And, If the Background Notification option is enabled in the restaurant app, it will receive notifications even when the app is running in the background or when the device is locked. Thank you
Hello.
- Some items in a customer order are missing, the customer wants a refund. Will the customer receive a full refund or only the items missing from the order?
- Can the Deliveryman view/receive orders from outside his zone?
Sir, 1. Currently, if the customers request for the refund then the amount of the full order will be counted for the refund request, not for any specific product. 2. The deliveryman can not provide the order outside of that zone. Thank you.
2. That means no new order in Order Request/List ya? The deliveryman enter the zone, the order request list will be updated?
No sir delivery men can see the order list from outside the zone. Thank you.
Okay, that means if he outside from his zone, he still can see the new order request list, but can’t accept or deny, correct?
.
Let me clarify the current functionality. At present, deliverymen can view and accept or decline new order requests even if they are outside their assigned zones. However, we have plans for a future update where deliverymen will be restricted to receive orders only within their real-time assigned zones. Thanks
Dear sir I request sir new upcoming update in add nepali payment getaway
Thanks for your valuable feedback sir. We noted it and will forward it to our product team. Feel free to open a ticket here – https://support.6amtech.com/ if you want to have a meeting with our business team for any kind of modification or query based on your business need sir.
Where can I modify or disable the “Starting coverage area (km)” option in the “Vehicle Category List” section?
I want all vehicle types to receive orders from their current location, but only within the maximum coverage range will they be able to receive new orders, as in the following example:
1. Bicycle: 0 – 5 km
2. Motorcycle: 0 – 10 km
3. Car: 0 – 30 km
Sir, there is no option to disable the coverage area feature. You can set the vehicle coverage area from the delivery management section of the admin panel. However, in the current system, you can not overlap the coverage area for the vehicles. If you set the bicycle to 0-5 km, then you need to set the other vehicle to <5.1 km like 5.1-10km. And then the car needs to be set <10.1 . Thank you.
Issue on live chat in user app (V 8.5) Its show blank screen after click on live chat button
Sir it is maybe happening for a specific case, can you please open a ticket here – https://support.6amtech.com/ so that we can track the issue and our tech team will give you solution after investigating the issue. Thank you.
I’m an existing customer of 6AM using StackFood solution.
Recently, I bought another customization service to integrate Razorpay for faster checkout.
Unfortunately, it ended up with bugs and I’ve been waiting for weeks now still no resolution from your team. This is badly impacting my business leading to a dire situation. Customers are facing trouble for online transactions so do the delivery boys couldn’t send the ‘cash in hand’ payment.
Can you guys please expedite to resolve this issue? Before I bought your Razorpay integration I was told by your team carries that your dev team carries strong experience and can deliver it error free.
I will appreciate if you guys could fix this issue at earliest as it has been weeks now.
My business is badly experiencing dire situation as transactions fails. Your team is already looking into it but it has been already delayed.
My ticket number is – 50059
Sir I am talking with the business team. ASAP, they will get back to you. Sorry for this inconvenience sir. Thanks for your understanding and cooperation.
Thanks I will really appreciate if you sort out this issue at earliest.
You are welcome sir. Have a nice day.
Great work!
Thank you for your appreciation sir. stay connected with 6amtech
Hello. Please check ticket id: 50695. I need Callback & Return url for payment gateway.
Don’t worry sir the assigned person will get back to you ASAP. Thank you.
How do we add Restaurant employee. Like we want the employee to only have access to the POS. But whenever I add an emplloyee and assign a role to it, I can’t login using the /login/restaurant-employee. But I can login using the /login/admin-employee. How do we add users for the restaurant-employee?
Sir, You can login with the panel with this URL- https://stackfood-admin.6amtech.com/login/restaurant-employee . If you are facing any issue then kindly submit a ticket here- https://support.6amtech.com/ . Our team will assist you accordingly. Thank you.
Does Stackfood come with customer support if we purchase this?
Sir, Once you purchase the script, you’ll be entitled to 6 months of complimentary technical support
can u provide me with the demo db u use?
Sorry sir, we don’t provide that and can you please tell me why you need this kind of data, are you trying to resell the system sir?
Expected Date Please
Hope within first week of next month sir. Thank you.
thank you
Hi dear 6amtech team
Is it possible to get new updates in this week.
Yes hopefully sir. Thank you.
Is there already a plan to add payment via Pix to Brazil? We Brazilian users have been asking Sixamtech for over a year, but so far no news has helped us.
Sir till now we don’t have a recent plan for it. Thank you.
Hello, I would like to know if the stackfood system has already changed or added the function of when to deactivate for the admin to accept an order, whether offline or online payment, the restaurant can only accept it because before even deactivating for the admin to accept, he had to keep accepting when the payment was offline.
Hello sir, yes the restaurant can accept order offline. And as per I know we don’t have order deactivating feature sir, Admin can deactivate order receiving only by suspending the restaurant.
Contacted so many times about dynamic API settings Like changing api on admin panel will affact all app api change at once. asked for expense entry hr management. these are minimal requirement to start a softwere however this softwere missing those. I have purchased but you guys always saying that you forward to your higher authority! Do you guys think we are jooking? Not really. I am unable to start my food delivery company as my target is to expand this business but as of now your softwere is not suitable for large scalling business.
Hello sir, thanks for your concern but sorry to say I don’t have any idea how this kind of API works, can you please write me some details and how this is blocking your business expansions? And currently we don’t have any plan to add HR related things in this system sir. Thank you.
In a future update, restaurant users could be asked to verify their accounts by submitting their documents or custom forms. This feature is already implemented for delivery drivers and restaurants, but diner users are missing. This way, the administrator or support staff can authenticate their identity, and once the account is verified, they can place orders.
Finally, a limit could be added for cash orders, as up to now, users can order food for exorbitant amounts, such as $1,000,000, and won’t want to pay those amounts. Simply add a cash purchase limit.
Sir, We sincerely value your feedback and completely understand your concern.As per your request, we will forward your suggestion to our product team for further review and consideration. Please note that while we will do our best to evaluate its feasibility, we cannot guarantee whether it will be implemented in future updates.We genuinely appreciate your continued trust and support. Kindly stay connected with us for upcoming product updates and improvements.Thank you
When I run the applications in the development environment, the restaurants don’t load or appear in the mobile app or on the web. What should I do?
Sir, As you are facing a technical issue, kindly create a support ticket and share your concern in detail. Our technical team will assist you. https://support.6amtech.com/ Thank you
Good day. There is an issue with banners. If you disable the banner it will be removed but will not show again if re-enabled for website.
Also Please add Barbadian dollars to Currency for admin (BBD)
Sir,Kindly open a ticket here – https://support.6amtech.com/. Developer will check your problem and give you a solution. And Thank you for your suggestion also. Stay connected with 6amTech.
Sir, Thank you for your suggestion.
Continuous ringtone for Android 15 is not working in the Deliver app and the Restaurant app. Will this be fixed in the next update? When will be the next update ??
Sir Google is restricting lots of things in every update. We are trying to fix it sir. And sorry to say sir till now we support team doesn’t have a release date. You can open a ticket here – https://support.6amtech.com/ to get the fix before release just after our team fix it. Thank you.
