480 comments found.
just to let you know, when the agent inside the CRM sends message to the customer, the message don’t display; it will display only if the customer refresh the page
Hello
Thanks for contacting, please contact us via support we will take a look what may be causing this on your side.
Regards
Hi! Does the RAG feature imply sending content to a third-party AI back-end operator? Does the plugin allow using a locally run model?
Also, do the voice and video call functions use any third-party integrations, or are the calls routed entirely through the server(s) where the Perfex instance is running?
Hello
RAG / AI The chatbot uses OpenAI’s API for both answers and embeddings (RAG). Your training/index data is stored on your CRM server. OpenAI is used when building the index and when generating replies. Local-only models are not supported out of the box eould need custom development.
Voice / video Calls use WebRTC in the browser. Signaling goes to your Perfex server over HTTPS. Media is peer-to-peer, not streamed through Perfex as a full phone switch. By default, STUN uses Google’s public STUN for NAT, you can add your own TURN server for strict networks. Pusher (if enabled) is used for real-time chat, not as the WebRTC media path.
Regards
This comment is currently being reviewed.
Ideally, the chat would feature the department the customer would like to talk to!
Hello
Thank you for the suggestions this is on our todo list but since module is almost ready we added this to our backlog for future updates.
Currently customers are able to talk with their assigned customer admins. Admins on staff side have access to every customer.
Regards
Is it compatible with the SAAS module? That is, can chats be managed with the parent admin, and can tenants (clients of the parent admin) start a conversation via their admin dashboard?
We’ve updated, and the latest version is giving us this problem: “No migration could be found with version number: 4310”.We tried to submit a ticket, but it won’t let us; it says our code is incorrect. Another system error. We would appreciate a solution. Regards
We would also appreciate being able to do more with what we show in the app, as we don’t want to overwhelm our colleagues with files, but rather simply have tasks in the app that can be assigned, completed, and closed.
Hello
Please contact us via Envato support section and consider upgrading your support, provide more details we can take a look and help you with this.
Also provide more context what you need exactly and if possible it will be implemented in future updates if required globally. Currently we are working on a new update which is in beta testing and will be released soon.
No migration could be found with version number: 4310”—regarding this issue those versions do not exists in our chat module please check our installation of the CRM and other modules causing issues.
This area is reserved for pre-purchase questions only.
Regards
We apologize, this wasn’t the issue with you. They chose the wrong designer.
However, we appreciate your response and would like to know the update date. This way, we can consider supporting you again, as it’s been a long time since your last update. Thank you, and again, we apologize for the mistake.
Hi, Just a pre-purchase question. Can this work with SAAS?
Hello
Thank you for your interest! If you could let us know which specific SAAS module/platform you are using, we can review compatibility and let you know if any adjustments would be needed.
Please contact us Envato support section, thanks.
Regards
Hello
We don’t have the code for that module so cannot say for sure.
Regards
hello, Would it be possible to set up an audio or video call with screen sharing? Thank you in advance.
Hello
Thank you for reaching out — great question!
Yes, audio and video calling will be available in the upcoming v1.5.0 release. Staff will be able to initiate voice and video calls to other staff members as well as directly to clients, all from within the chat interface with a modern floating call UI. Screen sharing isn’t included in this version, but it’s definitely on our radar for a future update.
Beyond calls, v1.5.0 is shaping up to be our biggest release yet. The entire chat module has been completely redesigned from the ground up with a new Vue.js-powered interface, full dark mode support, draggable panels, and a much cleaner, more modern look across both the staff and client sides.
We’ve also built a fully configurable AI Chatbot that can be embedded on any external website. You can train it with your own content — text, URLs, files, Q&A and it handles visitor conversations, captures leads directly into your CRM, option to convert to customer, and can escalate to a human agent when needed. Staff get a dedicated live chat panel to pick up those conversations in real time.
On the messaging side, there are a ton of improvements reply to and forwarding, read receipts with timestamps, drag & drop file uploads, and enhanced group chats that can now be linked to CRM items like projects and invoices. There’s also a new floating notification widget, per-conversation mute, pin conversations, status filters, and full translations in 9 languages.
We’re currently in beta testing and plan to offer early access to a select group of clients before the public release. Can’t share an exact ETA just yet, but we’re in the final stretch.
Exciting things ahead — we’ll keep you posted!
Regards
Any chance you’d be adding OpenAI support, so the customers can talk to ChatGPT from withing this client? Good work otherwise.
Hello
Yes this is already implemented and we are working on the new update.
Regards
Hi it would be very nice if the super admin could see staff members chats from the dashboard with the clients, also it would be very nice to have in the dashboard first the clients and then staff and groups, last would be very nice to select only the online clients and stay permanently with a setting
Hi Guys Can I would be able to chat with staff that are set as non-staff members?
Hello this place is quiet any eta on the new update?
Hello
Apologies for the delayed update.
The chat module has taken longer than initially expected due to ongoing development, but it is now close to completion. I am currently testing it internally.
If possible, we would like to provide you with a beta version next week so you can test it and report any issues before the final deployment. Just send us an email.
Your feedback during this phase would be very valuable.
Regards
Email sent
We are looking forward to your forthcoming update with anticipation
Does this Module never need to be updated? Is there no need to consider integrating some AI functions into it? Is there absolutely no need for that?
Hello
We are actively working on the new update integrating AI and an external script as a chat AI bot that can be used anywhere.
There is no ETA yet.
Regards
I hope to see what you mentioned as soon as possible. I’m looking forward to it. Thank you!
does this module still work with perfex 3.4? I see last update was years ago, but demo is quite cool
Hello
Yes it is functional and working correctly.
Regards
I don’t know if they’re currently continuing to develop this project. It’s been stalled for a long time.
Hello
This project is till in development, the new update is almost 70% finished, and we are continuously working on the new major update for Perfex Chat.
Stay tuned
Regards
Hello. any ETA for the update.
Hello
Still not ETA module is being worked on.
Regards
Can this module been used to generate a Livechat Widget Code that can be used in other sites?
Hello
Currently not but in next update this will be available also AI agent and much more.
New update still has no release date.
Regards
I could see we have different date for new update. you said last month then again within 2 weeks. are you updating this anytime soon?
Hello
Module is still in development no ETA sorry i was not able to work for some time.
Regards
