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I wanted to buy your plugin but i need few clarifications before moving ahead:
1. Can user chat with project team member and specially client? or first other team member and clients has to reach user?
2. Till how long chat history will be saved?
3. Is there any knowledge base feature in your chat system?
4. Do you have any tracking system for ticket? so we can check open, pending or closed ticket status?
5. If we convert message to ticket then will this integrate with inbuilt ticket system of perfexcrm or new section of this?
6. Can client raise a ticket from their dashboard directly and without messaging to any users?
7. Can we get a link of raised ticket to share via email, whatsapp or outside of perfexcrm?
8. Every user’s profile will be visible to everyone or is there any control system to not contact everyone or hide some profile?
We are looking forward to your forthcoming update with anticipation
Thank you, work is still in progress and may take a while no ETA for now. Thank you for your patience.
Arabic with RTL supported?
Yes RTL is supported, please test on the demo to see if it fits for you.
After updating to the latest version of Perfex, the file upload icons has disappeared from the chat area
Please clear your browser cache and try again should be good.
Id you have any other questions please contact us via Envato support section we will be glad to assist.
Can you create a custom module?
Please work on WordPress integration, it’s a very important to complete that add-on.
Thank you for your suggestions.
Could you please provide information regarding the anticipated release date for your upcoming update? Additionally, we are interested in determining whether it is feasible to integrate your chat functionality into our website.
We are working on the update there is no ETA for now. First new update will be Appointly then Zoom module and then the chat module. Regarding adding the chat to external website, currently this is not possible.
Hope this helps.
Hello, I purchased the module but unfortunately I am having problems related to the message history, when browsing the panel we noticed that the history is erased, no matter how many times the message is sent, the message is automatically deleted after leaving the conversation window, even when refreshing the page or sending files all messages are being deleted, I sent a message to support but I need urgent help, can you help me?
Replied to ticket.
I still haven’t had a solution or answer to the problem
Replied to ticket. Database AUTO INCREMENT issue.
Hello! Could you let me know if your module has any incompatibility with the “Perfex CRM REST API by themesic” module? Thanks.
Currently we are not aware of any incompatibility with the rest api module.
Is it possible to add the chat window to a generic website or WordPress website? And can guests chat without having a perfex account ?
Sorry currently this feature is not available.
a tip, it would be nice if the customer could choose which sector he wants to talk to the team, such as: Sales, Support or Finance, that way only the sector would respond to that customer, the chat is very good from what I’ve been testing, but I think it would increase a lot more your sales! as my company needs to separate services via sectors!
Is any update coming up?
I test the Chat system, converting chat to ticket. However Client access denied to that created ticket.
Hi, when the chat is very long I want to reply to a previous message and there is no way to quote it. Could you please add the function to reply by selecting a specific message?
Currently not but this is on our todo list.
only admin can reply to user chat, there is no option for staff, or who has no admin permission can’t appear client side chat ?
Sorry for the late reply.
Hello, could the chat here work with any website?
Currently not on for perfex staff and clients.
Let me please explain 3 issues i am facing now please: 1. whenever someone sends a chat it does not popup or does not give a notification unless i have to open the chat myself to see the message. 2. chats does not sort itself to the latest messages. like i have spoke to e.g John an hour ago it should be displayed in the top according to the time. 3. Chat icon do not close so i can open it when needed so when i am doing so setting or other queries, it prevent me from seeing some button. Like save as an exemple.
That is why I uninstall it for now, but when fixed, i will use it because it is a good plug in.
Hi, are you about to update the chat module yet? There are lot of improvement needed especially in notification and UI/UX.
Thank you for your consideration.
Please drop an email with your suggestions we will take a look.
1- Is it possible to chat with staff via an internal chat?
2- Is it possible to send files via the chat?
3- Is it possible to embed the chat on an external website?
1,2 It is possible yes.
3. Currently this is not an option.
Do you have plan to make a option to embed your chat inside the website with embeded code? Your last changelog updated was in 2022. Do y’ll update this year? What’s your roadmap?
Perhaps we are not still sure with them embedding option, it will be a complex feature.
We have plans to update of course planning to include video chats and a lots of various improvements and features.
Thanks for responding so quickly. If the embed is complex, perhaps an anonymous chat link will suffice for most cases. Today, perfex has an external link for a support request, with the company’s logo. The same approach for the chat would be enough, don’t you think?
Perhaps yes, we will need to take a look into it and see how this can be achieved without any issues.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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