16303 comments found.
After paying via Stripe, the page stays on ‘The payment is being processed…’ and the order doesn’t complete
https://imgur.com/a/MdymzX4Please create a ticket at http://support.activeitzone.com
How can I view all of a seller’s products?
You can find it in Admin> Products > All Products > Seller Products>physical/ digital and filter with seller name. Or all Sellers > All seller > Profile > Items
I am referring to the front end so that the user can see all of a seller’s products.
Ok
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hi Team, i just wanna ask is your website dont have cookies?
Yes it has.
the payment getway dosent work http://s1067326269.onlinehome.fr/checkout/ can you tell me what is the probleme
We couldn’t make the link work. Please create a ticket at http://support.activeitzone.com Thanks.
My customers can’t see offline payment options.
Help, I’ve lost a lot of orders…
Do you purchase offline payment addon yet?
Yes
Please create a ticket at http://support.activeitzone.com
Shipping error, when the customer chooses the carrier, the shipping costs disappear.
For issue solution please send us item support ticket from here http://support.activeitzone.com
The feature from the user @Paysbit-Ltd is also necessary for me.
Any update on adding PAYTR for ActiveCommerce CMS yet? Thanks.
If customer demand for this feature increases, we will consider adding it in a future update. Otherwise, if you need this feature urgently, we can assist you through a custom development service.
Hi development team,
Any update for adding PAYTR for ActiveCommerce CMS yet?
Thanks.
If customer demand for this payment integration increases, we will consider implementing it in a future update.
Great News.
I am seeing many request about PAYTR on comments.
Thank you.
Ok
Hello does individual seller add it’s whatsapp to get direct orders and does this wahtsapp is api free of cost
Nope, this is a free API, so it doesn’t support adding multiple numbers.
Thanks for your suggestion. According to your account details, your support period expired in September 2021 — more than 48 months ago. Since then, we’ve released over 90 updates packed with new features, improvements, and enhancements, all developed through our continuous effort and expertise.
During this time, you’ve been using these updates and we’ve responded to your queries across 69 comment threads, each with multiple replies, along with additional assistance through our support channel.
To ensure fairness and to continue receiving dedicated support, we kindly request that you renew your item support package.
hi! can I deactivate the seller registration? the idea is to use it for a Single store
You can disable Vendor registration from activation section. You can check this screenshot from here https://prnt.sc/0b09F7d2xwE_
Hi, in your script, each product has its own unique page and lists sellers to choose? Thanks
Hi, thanks for your question. No, in our script each admin/seller is required to upload their own products individually.
Hi, But that is not how marketplace should be, it’s more like a store builder. You see it’s not only matter of better UX, it’s also SEO related subject. If when seller search for already added product the each product has unique page (it can still appear in their store too) but important thing is unique page and list of seller with different prices to choose.<bt> To be honest I bought all YOORI products 2 years ago hoping to add this feature. If you add it even as an addon I switch. Thanks
Thanks for your suggestion. We will analyze your each demands and will analyze for more betterment.
Thanks. This is not just a feature , it’s a game changer. I’ll check , when you add this feature I’ll buy all marketplace related products to replace YOORI.
Thanks again for your suggestion.
hallo, do you have plans of incorporating ai or developing a module that can simplify client shopping experience
Hello, thank you for your question. At the moment, we don’t have an AI module integrated, but you are most welcome to share any ideas or suggestions you have regarding simplifying the client shopping experience—we’d be glad to consider them. We also have plans to add such features in the future.
This is about the GLITCH IN THE SYSTEM
If the visitor of site startes browsing product and starts buy to the product, user get the resitration form, if the form is filled properly then it redirect back to product buy page, once again if click on buy button it redirect to cart page, then checkout page, the we add address and enter PHONE NUMBER and MAIL ID (Already given at the time of registration), then if we click on complete order it REDIRECTS BACK TO PROFIL PAGE to fill Name, Phone and Password again. And again if visitoer fill this form then he has to start again the same process. This is really annoying for customers. I HAVE LOST MANY CUSTOMERS DUE TO THIS
SYSTEM SHOULD ASK THESE DETAILS AT THE TIME OF REGISTRATION AND SHOULD NOT REPEAT THE SAME THING.
TRY AT https://divinecoral.com/ IF ANY DOUBT
We’ve identified a major glitch in our system that is severely impacting the checkout experience and leading to customer drop-offs.
Issue Summary:
1. A visitor starts browsing products and proceeds to buy. 2. They are asked to complete the registration form. 3. After successful registration, they are redirected back to the product page. 4. On clicking “Buy” again, they move to the cart and checkout page. 5. At checkout, the system again asks for details like phone number and email, which were already provided during registration. 6. When the customer clicks on “Complete Order,” they are redirected back to the profile page to fill in name, phone, and password once again. 7. This creates an endless loop where the user is forced to re-enter details multiple times, preventing order completion.
Impact:
Customers get frustrated and abandon the purchase. We are losing significant sales and trust due to this repetitive process.
Expected Behavior:
The system should collect all required details (name, email, phone, password, address, etc.) once during registration. At checkout, the system should simply allow order confirmation without forcing customers to re-enter the same details.
You may replicate this issue directly on our website for better understanding: [https://divinecoral.com/](https://divinecoral.com/)
This requires urgent attention to prevent further customer loss.
We will review the current status and take the necessary action if required. Thanks.
do you feel this is a issue? if yes when can we expect this to be solved? Becuase this way it will not be useful for real business.
I didn’t got the issue like you said. I have registered with my email at your site. You have made me verified the mail. Then when go to complete order their I have to create a shipping address.
In the shipping address I have to give phone no. only, not name and mail. Because the system does’t have my phone no. It doesn’t took me to registration page. I am talking about your site. Their is no option other than home delivery, so customers must put the shipping info right!
Now create a ticket at http://support.activeitzone.com State the issue clearly in the ticket, and also include your version no. of the CMS and if you did any custom or not.
Thanks.
Pre-purchase question
Is there any possibility for you to add the "Google One Tap login feature" ?We will analyze the feasibility of adding the Google One Tap login feature and plan to include it in a future update.
In your next update consider adding manual payment method such as admin or seller provides Bank details, then customer pays and uploads screenshot for approval. Also buyer button in customer account is not working
You can use our offline payment add-on. Here is the link https://codecanyon.net/item/active-ecommerce-offline-payment-addon/26341323
Is there away to cap the seller fees? if not can this be added in one of your update please
Hi, thanks for your question. No, in our script each admin/seller is required to upload their own products individually.
H, Yes, i understand how admin and the seller add products, however the question i asked is relating to the admin Commission fee.
Is there any option to allow admin to cap the Commission, like add a maximum fee the seller will be Commissioned on.
Example: the seller will not be charged more that 200 usd regardless of the sale amount
Sorry, the requested feature is not available, but we will add it in the development pipeline. Thanks
Hi, that will be good, thank you
Most welcome.
Hi there, we miss the discount yesterday can we get the discount
Sorry to hear that you missed the discount. On Envato, all discounts and their durations are scheduled well in advance, before the campaign begins. Once a discount period has started, it is not possible for us to change or extend it manually. We truly understand your disappointment, but unfortunately, the discount window is fixed by Envato and cannot be managed outside of the designated time.
please I like to draw your attention to the following:
1) Registration process: When seller or buyer register by clicking it tells them code has been sent to their email and no code will be received.
Pickup point orders: there should be a notification when the orders arrives their respective pick up points. for example I am in America and I have selected a pickup point in Canada. there should be an expected date item will arrive my pickup point and I should be notified when my item is available for pickup at the pickup point.
3) Item on the way: There should be a notification that the item has arrived before moving on to mark as delivery. for example an item is shipped from one state to another state or city and the buyer is supposed to pickup from the last bus stop. there should be notifications when the item arrives.
We will review the current status and take the necessary action if required. Thanks.
Hello, purchased this product. Looks good indeed. However I have a suggestion.
When Admin is creating seller subscription package put an option were admin can decide whether package has auction or not since auction ad on is been sold separately.
Hope you consider this in the next update
Thank you for your suggestion. While this option is not available to be set directly within the seller package, the admin can still manage it by disabling the auction feature for sellers through the feature activation settings.
