2898 comments found.
Hi, How to create a provider demo account to explain how does his dashboard works ?
To create a demo provider account and explain how the provider dashboard works, you have two options:
We have already created a demo provider account via seeder for demonstration purposes:
Email: demo@provider.com Password: 12345678
2️⃣ Alternatively, you can create a provider manually from the Admin Dashboard by adding a new provider user.
Yes, it is possible.
If you want, we can customize it for you, or you can have your developer implement it as per your requirements.
Hi, I’d like to know where the providers fill out the form before approving them ?
When a provider registers through the provider app, they are required to complete a sign-up form and upload the necessary documents (such as ID, certifications, etc.). After submission, the admin reviews the details and then approves the application.
Hi, Is it possible to implement an external verified review service?
Could you please briefly explain what kind of external verified review service you want to implement?
We want to understand your exact requirement so that we can guide you properly.
I meaned a verified review service like Trustpilot
Integrating an external verified review service like Trustpilot is not possible in our current system.
Even with customization ? Because almost plateforme in France allows to rate it regardless of the seller
For customization you can contact with out business team via microsoft teams: https://teams.live.com/l/invite/FEAh18wQSi9roOzkA8
Great work
Thanks for your appreciation.
Hello Admin,
I have some suggestions regarding the system’s features that I hope you can consider and apply in future updates. In particular, I hope the Referral and Loyalty Points feature can be released as soon as possible.
Here are the proposed improvements:
Customizable tax calculation by zone: When a user selects their service address (home location) and it falls within a certain zone (determined by GPS at the time of booking), the system should automatically apply the pre-configured tax rate for that zone. I would greatly appreciate it if this customization could be added to the tax calculation function.
Auto-accept orders by Handymen based on their location: Allow Handymen to automatically accept orders if they are within their service radius from the user’s booking address. This would remove the need for manual assignment by the Provider and make the process automatic and fair for all Handymen.
Booking without pre-selecting a Provider: Allow users to place service requests without choosing a specific Provider first. Any Provider within the service radius can accept the order, and the one who accepts it first will get the job if the customer has not chosen a Provider beforehand.
Support multiple services in a single order: Allow customers to book several different services in one order.
Best
Referral & Loyalty Points – This feature is already on our roadmap and will be available in future updates.
Customizable Tax by Zone – Your proposal to apply tax rates automatically based on the customer’s service address is excellent. We have noted it and will evaluate the feasibility for a future update.
Auto-Accept Orders by Handymen – Allowing handymen to auto-accept bookings within their service radius is a practical idea and aligns with making the workflow more efficient.We would evaulate the and add in our roadmap.
Booking Without Pre-Selecting a Provider – Enabling customers to request services without choosing a specific provider first, and then letting eligible providers accept the request, would indeed streamline the process.
Multiple Services in a Single Order – This is a great suggestion. We will take this into review and plan to include it in a future update
Thank you for taking the time to share such thoughtful suggestions. We truly appreciate your input as it helps us shape the system to better meet real business needs.
Thank you for acknowledging. I look forward to receiving the earliest update whenever any new feature is added above
We will review the above points with our team and discuss adding them to our roadmap for future updates. If you require this feature urgently, we can assist you in getting it developed as per your requirements. You have two options:
Have your own developer or freelancer implement it, or
Opt for our customization service .
If you’re interested in our customization service, please let us know and we’ll connect you with our business team .
Thank you for your understanding!
Note: Our customization service is completely optional—you are free to work with your own developer as well
Why notifications doesn’t work? When user exchanges messages no notifications shows in the phone also when order placed provider doesn’t get notifications . How will provider know they got order request when they are not using app . It must sent alert to the phone for both ways
Currently, our system supports SMS and WhatsApp notifications. To enable these:
Please set your Twilio credentials in the settings.
Then enable SMS and WhatsApp notifications from the notification settings.
Also, please note that the web and app notification systems are interconnected and depend on each other.
If you want push notifications (like real-time alerts when a message is exchanged or a new order is placed), this requires Firebase configuration in the app.
Your demo app doesnt have push notifications set up ?? Becuase i have tried so many times with didnt work . Also every no and then login with oto login with apple shows firebase authentication error
Our demo app already has push notifications set up. Push notifications are working properly, but you need to enable them from the admin panel:
Admin Panel → Settings → Notification Configuration → Select the notifications in the mobile section.
Regarding Login with OTP, the error occurs because Firebase has updated its policy, and this feature now requires a paid Firebase plan.
We have also checked, and Login with Apple is working properly without any issues.
Hello,
1. Regarding the order process: If the client does not click “Complete Service”, will the order remain incomplete indefinitely? What if the client never clicks to complete it? Wouldn’t it be more reasonable to set a time limit—for example, automatically marking the order as complete on the 7th day after the task start is confirmed? If the client keeps delaying clicking “Complete”, will the order stay in this pending state forever? 2. From the demo observation: After both parties confirm the service has started, the client can pause or cancel it. But what if the service provider has already finished the work, yet the client directly clicks “Pause” or maliciously “Cancel”, and the provider has no right to refuse? (Merely deducting a percentage of the cancellation fee seems insufficient, doesn’t it?) How would the provider recover losses from the completed work? Should there be additional restrictions on order cancellation? 3. Post-refund process: Once the refunded amount is credited to the user’s wallet account, can the user withdraw this money to a bank card or other payment channels?
Apologies for the multiple questions. I need to understand the specific business process, and appreciate your understanding replying!
I just tested it, and even 4 hours after the provider has started the service, the customer can still successfully cancel the order unilaterally.
Thank you for your detailed questions and for thoroughly testing the order flow. Please find clarifications below:
Order Completion: Currently, if the client does not click “Complete Service,” the order remains in an incomplete state. There is no auto-complete after a fixed duration. However, your suggestion of adding an automatic completion feature (e.g., after 7 days) is valid, and we will consider it for future updates.
Cancellation & Provider Protection: In our flow, if the booking is made with cash payment, then there is no cancellation charge applied. If the booking is made with advance payment, then the cancellation charge will apply as per the settings. Currently, there is no cancellation fee applied to the provider’s side in our system.
Refunds & Withdrawals: Refund amounts are credited back to the user’s wallet. From there, the user can use it for future bookings. Currently, withdrawal of refunded wallet amounts is supported via bank transfer and cash. Withdrawal of refunded wallet amounts directly to a bank card or external payment method is not supported by default.
Your points are very relevant, and we truly appreciate your input. If you want all these enhancements urgently, we can customize the system for you.
Hello, Can you explain to me: In the demo when the user selects a category then a subcategory, is it normal that there is only one provider displayed whose name is Felix Harris?
When a user selects a category and subcategory in the demo, all providers are shown, not only Felix Harris.
Could you please explain where exactly you are seeing only Felix Harris being displayed? Once we understand that, we can better check and explain how it works.
As I explained to you, I only see the provider Félix Harris. Also, I don’t see the button that allows you to add providers in the admin Dashboard, can you tell me how can I do for that ?
In the demo admin, the “Add Provider” button is not shown because the permission has been removed in the Settings Panel.
Also, all providers should be displayed when selecting category and subcategory, not just Félix Harris. Could you please share a screenshot where you see only Félix Harris shown? This will help us check and explain the issue properly.
I made a screencast. How can I send it to you?
Thank you for your effort. You can share the screencast with us using file transfer services like:
https://wetransfer.com/ https://sendgb.com/Please upload the file and share the download link here.
We’ll check it as soon as possible.
In the admin panel, if the earning type is set to Subscription, then only the services of providers with an active subscription will be shown. No other provider services will appear in this case.
In our demo, the provider Felix Harris is the only one with a subscription set, which is why you see only that service.
If you want other provider services to be visible without a subscription, the earning type should be set commission
Hello！Is this service zone only addable by administrators? Can it be modified to allow providers to add zones themselves? Managing a vast number of countries, cities, and regions would be extremely difficult for administrators—this approach only works if we operate in just a few regions. If administrators are to manage zones, the most reasonable way is for them to oversee countries and cities.
Do you have plans to implement this in the next updated version? We are currently in the process of selecting a system for our operations and look forward to your response.
Currently, in our system, only the Admin can add and manage service zones. Providers do not have the ability to add or edit zones by default.
At this moment, we do not have plans to allow providers to manage zones in the next update.
However, if you want providers to have this capability, you can enable the permission from the Settings Panel → Role Permission Tab → Service Zone permission — this will allow providers to add or edit zones as needed.
Zone is added (after a lot of difficulty, as there is no search for map location), but is not able to add services as the zone is not being picked up. Ticket #26778 Zone is added (after a lot of difficulty, as there is no search for map location), but is not able to add services as the zone is not being picked up.
Currently, the system does not include a search function for map location when adding zones, which is why selecting locations can be difficult. This is not a bug, but a feature that hasn’t been implemented yet.
Regarding the issue where services are not being linked to the zone, we checked this.
We have already added this location search feature in our roadmap and plan to implement it in a upcoming update.
Hi, I am trying to Login the Admin. But its showing an error: “Your account is inactive. Please contact system administrator.”
I am using credentials: User : demo@admin.com Pass : 12345678
Please check now — the demo is working properly. Since we open everything in demo mode, a test user had deactivated the account, which caused the issue. We’ve reactivated it, and you can now log in using the same credentials
In the system, taxes are not included in the Provider Earning Report because taxes are paid by the Admin. The Provider and Handyman do not pay the tax, so it will not reflect in their earnings.
the tax shall pay by provider and not the platform
In our system, taxes are paid by the Admin, and tax amounts are not included in the Provider Earning Report by default. The total service amount is treated as follows:
Let’s say the Service Price is $100 and Tax is $20 → Total Paid Amount = $120.
The provider earning distribution is based only on the service price ($100), not including tax.
Example Commission Distribution:
Provider’s commission is set at 70%, and Handyman’s commission is 30%.
From the $100 service price:
The provider gets 70% of $100 = $70.
From this $70, the handyman receives 30% of $70 = $21.
The remaining $49 stays with the provider.
Taxes are handled separately by the Admin and do not affect the provider’s or handyman’s earnings in the system.
If you want the tax to be paid by the provider or reflected differently in the earning reports, this will require a small customization.
ok thank youi
The current default setup is more of a marketplace tax system, where the tax is paid by the platform. For individual service providers, the tax should be paid by the provider, and the platform should not handle tax for providers’ jobs.
Currently, our system is designed so that taxes are paid by the Admin (platform) and are not included in the Provider or Handyman Earning Reports. Provider earnings are calculated based only on the service price, while tax is handled separately by the platform.
We understand that in many business models, especially where individual service providers operate independently, the tax should be paid by the provider directly, not by the platform.
If you would like the tax to be included in the provider’s earning report, or for the tax to be deducted from the provider’s share, we offer a customization service. Alternatively, your own developer can implement this based on your specific business needs.
thank you
I want to know what action an administrator can take in the control panel if, for example, an order is completed and a customer files a complaint against the service provider. Can the administrator in the control panel, for example, suspend the service fee so the service provider cannot claim it, or can the amount be deducted from the service provider? I want to know if service fees can be suspended or deducted from the service provider in the event of any problem with them? If so, how is this done through the control panel? Secondly, does the control panel have the ability to view all service providers whose services have been suspended or who have received administrative notices? Thirdly, I want to know if the administration can take any action against a service provider in the event of a complaint or notice being filed against them? I would like answers to these three questions, please. In brief: Is it possible to deduct an amount from a service provider’s wallet in the event of a complaint or notice against them? Is this possible, and how is it done?
Currently, our system does not automatically deduct any amount from the service provider’s wallet if a customer files a complaint or a notice is filed against them. What the system allows today is that the admin can block or suspend the service provider to prevent them from offering services further.
If you want a feature where the service fee is suspended or an amount is deducted from the provider’s wallet in case of a complaint, this is not available by default .
However, we can help you get this feature developed as per your requirements. You can:
Have your own developer or freelancer implement it, or
Opt for our customization service .
If interested in our customization service, please let us know and we’ll connect you with our business team.
Thank you for your understanding!
Note: Our customization service is optional—you are free to work with your own developer as well.Hello Sir, 1. Is the KYC (Know Your Customer)/identity verification only available for sellers, and does this feature support buyers? Both buyers and sellers are required to complete KYC/identity verification, as laws in some regions also explicitly mandate this. Only in this way can a trusted matching service platform be built. 2. Additionally, what are the refund mechanisms and models? Can a tiered structure be customized in the backend? For example, what percentage will be deducted for refunds at different times. 3. When will the country/region filtering function (or direct region search) be supported, similar to classified advertising systems? Because some services can be booked in advance or in other regions by location. If services are only filtered based on the current location range, it will instead restrict business development. It is recommended to combine both (current location and manual region selection). 4. When will AWS S3 (Amazon Simple Storage Service) be supported?
I would like to know if you have any relevant update plans for the above issues in the near future; I can wait for a while. Thank you very much!
1. KYC / Identity Verification: Currently, identity verification is only available for sellers (providers). Buyer identity verification is not included by default, but this can be customized if needed.
2. Refund Mechanisms and Models: For bookings with advance payments, a refund mechanism is available. When a customer cancels a booking, cancellation charges are applied based on timing (e.g., more charges if canceled closer to the service time).
3. Country/Region Filtering or Manual Region Search: This feature is already in our roadmap ✅ and will be implemented in an future update to allow filtering by both current location and manual region selection for more flexibility.
4. AWS S3 (Amazon Simple Storage Service) Support: AWS S3 support is planned for a future update ✅ and will be released as part of our continuous improvements.
Thank you. Could you please share when the functions 3 and 4 are expected to be launched?Is there any exact or approximate time? I need to make a plan. thank you very much！
We don’t have an exact timeline yet, but our team is working actively to release these features as soon as possible.
is there a reason helpdesk queries doesn’t appear on the admin panel? but on the app users can send ticket and no one can respond because the helpdesk list is emtpy. also i mentioned the blog option is not shown on the user profile even though its activated in the admin. I can fix these bugs but i raised those issues almost a month ago.
Regarding the helpdesk queries not appearing in the admin panel — this issue may be caused by a permission setting or a small bug. We will check and fix it in the upcoming update.
About the Blog option not showing in the user profile even though it’s activated in the admin — we’ll also verify this and resolve it as soon as possible.
We appreciate your patience and understanding.
where is the chat menu goes in the latest 11.4.4 version? from previous version the chat is on the menu bar and not it disappear
Hello, thank you for the inquiry.
Can you please check that you’ve enabled chat from “Settings” -> “App Configuration” in admin panel?
Here is image reference – https://tinyurl.com/2d3pxr7s
ok thank you
Hi There, Hope you are doing great. We ran into some snags we would like to bring your attention to. : 1. The tax is not showing in the earning report whereas it is included in the booking screen when making a booking for a service. How do we get the taxes to show on the earning report?
2. The voice search feature in the client app for searching a service is no longer available. It is important for quick search and for those who might not know how to write/spell something they are looking for. Can you please make it available again?
3. When trying to book a service, the cursor blinks in 2 different locations simultaneously: I selected my current location in the address field, and when I moved in the description field, the cursor still kept blinking.there as well.
4. When booking a service and you try to give your location, either from the map or selecting your current location, sometimes it takes you to google.com maps and doesn’t return an accurate location.
If you could please look into this, that would be greatly appreciated.
Thanks in advance!
Hello,
1. In the system, taxes are not included in the Provider Earning Report because taxes are paid by the Admin. The Provider and Handyman do not pay the tax, so it will not reflect in their earnings.
2. The voice search feature is available only in the Hasty Ease Dashboard of the client app. You can enable this dashboard from the App Configuration section in the Admin Panel.
3 & 4. We have tested the reported issues on our side, and everything is working as expected. Could you please re-check from your side and share a short video or screenshot if the issue still persists? This will help us investigate further.
Thank you.
Hi,
Is it possible to allow the customer to top up wallet using also credit/debit card, or cash as well? (For cash, the customer can deposit the money to Admin who can confirm before crediting to the customer account);
Currently, customers can top up their wallet using a credit or debit card. However, cash top-up is not supported at the moment.
This feature is already in our roadmap ✅ and will be included in a future update.
Hi, I am trying to purchase a monthly subscription plan as a provider, but for some reason, it looks like the app doesn’t allow the use of wallet to purchase it. I have $200 in my wallet. Can you please look into this? It would be great if on top of credit/debit cards, paypal, ... if we can use our wallet money to make purchases. Or maybe I am doing something wrong. Please advise, thank you!
Currently, using wallet balance to purchase subscription plans is not supported in the system. However, this is a great suggestion, and we are planning to include wallet payment for subscriptions in a future update.
