3931 comments found.
We have support ticket #23645, and it has been more than 48 hours without any response, which is unusual! Is everything alright on your end? Is everything going smoothly?
Fridays and Saturdays are our weekends. Regards.
i cant login to my https://crm.rocket-soft.org/ account i cant forget this password the system show some error . can you help me to forget my password.
Hi there, I haven’t renewed my support but could you please provide the pre v2 download link please?
Hello,
You can access all updates without renewing support.
To download updates, please check your Codecanyon panel (Downloads Page).
Regards.
Hi, rocketsoft,
Pre-purchased question, For my Bangladesh region I can only see sslcommerz payment gateway, but I need Bkash Payment Gateway addon to my Rocket LMS! After purchasing it if I contact with you via ticket to create Bkash Payment Gateway addon, can you do this? Surely I will pay for it. Kindly help with this.
Hello,
We can customize Rocket LMS and add this payment gateway as a service.
You can contact rocketsoftsolutions@gmail.com
Regards.
Hi, licenses are not updating. Please assist , Ticket #23646, Ticket #23639
Hi,
We replied to your tickets.
Regards.
Does it support mindmap files in the format .mm or any other format? It would be a great added value for our students to summarize their syllabus using a mind map.
Hi,
There are no built-in tools to view this file format in the current version.
However, you can upload any file type, and students can download them directly.
Regards.
How to get the free installation? I just bought the script now
Hi,
Please contact us in CRM.
We will review your request.
Regards.
Does the entire frontend have complete translation into Spanish?
Hi,
Yes, you can translate all labels to your desired languages.
Regards.
The font is tooooooo small on V 2.0 and 2.0.1 please fix it in the next update.
Hi,
We increased the font size for homepage sections in the recent update.
However, please share more details with us in CRM for further review.
Regards.
Hello,
I know and appreciate that it is necessary to protect licence codes with crypto.
But please be honest about this
Is this crypto licence code only for licence verification
Now or in the future, it is possible to block and close projects from the domain according to your head if you view the admin panel in the project, view the password from the server, view the crm panels. I hope this crypto code is transparent and the check is only for license verification. otherwise this is a crime I will buy this project, if this happens to me, all organisations, including the seller envanto, are responsible. Remember that we have the right to sue in international courts.
Have a good working day
Hi,
Thank you for your message and for sharing your concerns.
We want to clarify that these files are developed solely for license validation.
They are not designed for any other purpose, and we do not have access to any of the sensitive data you mentioned, such as admin panels, passwords, or CRM panels.
The validation process is strictly limited to checking the license, and for this purpose, we only use the official Envato API. No other APIs are involved.
As a team that has been dedicated to this product for more than 4 years, we consider it our responsibility to fully respect and protect the privacy of our users.
Throughout this time, we have never received any complaints regarding such issues.
Regards.
Hello, what should I do if my current version is 1.9.7 and the update to 2.0.1 requires 1.9.8 or 1.9.9? Where can I find the update to 1.9.9? Thank you for your help.
Hi,
Please contact us in CRM.
We will assist you.
Regards.
Hello, do I need to have paid support for this help? Thank you.
No, we will provide files for free.
Hello..
After reviewing the demo…
Where categories status??? categories status not found!!! if I want to deactive any category how??
Hi,
This option is added in the next update.
Regards.
Other customers were asking about the Microsoft 365 login, so I am too. For most corporates, it is a requirement for SSO. When will it be added? I see Google and fb are already there. Thank you.
Hi, thank you for your suggestion.
We will consider this option in the upcoming updates.
Regards.
Hi, im unable to use forgot password on CRM. Fix your CRM.
It Shows:
Sorry, an error occurred during processing the action! Please try again later.
Any feedback on this matter
Hi,
Please contact us via email to review this.
Regards.
Already email via support page in envato, please check your mailbox
Hi Team
The SaaS packages are still showing on the frontend even after I reported this before your latest update. You said that this would be fixed.
Thanks
We don’t provide support in comments. You can contact our team in CRM.
That was supposed to say not showing on the frontend. I had already reported this, and you said it would be fixed in the last version, but it hasn’t.
Hi,
We responded to your tickets in CRM.
Please follow up on your tickets.
Regards.
with the new update “not all plugins work” – “This is a paid plugin!” yet I bought this module. and before it worked! I have successfully updated the license codes in the ROCKET CRM!!!
Hello, there is no problem with plugins. You forgot to install the plugin bundle core! Please install the plugin bundle; it will work.
It’s work, Thanks
how to an become a VIP member of the Rocket Soft community to get remote support
Hello, you can contact our team in CRM. Regards.
I have purchased Rocket LMS and am currently setting up courses. My goal is to use the badge feature to automatically award a unique custom badge to students for the completion of each individual course.
For example, if a student completes “Course A,” they should be awarded a custom “Course A Completion Badge.” If they complete “Course B,” they should be awarded a separate, custom “Course B Completion Badge.” This would be the same for all courses (e.g., C, D, and E).
Could you please confirm if the badge system in Rocket LMS supports this specific functionality? I would also appreciate any documentation or guidance on how to configure this automated process for each course.
Thank you
Hello, the automatic badge awarding system is available but it doesn’t work as you mentioned. It requires some customizations to work as you mentioned. Regards.
Hi Team
You just recently updated my website. What update did you do? I’m not sure, since you never confirm this, but you still cannot register on the site. Why? I thought this was one of the major fixes that had been done?
Thanks
Hello, we confirm that the registration problem resolved in v2.0.1. The problem you face is unrelated to the update. Please contact our team in CRM if you need support.
why forums are not working?
Hello, the forum is accessible in the following link: https://lms.rocket-soft.org/forums
