3942 comments found.
I’m having trouble accessing CRM. I forgot my password, and the system is experiencing some issues during the password recovery process. Can you help me with this? I need to activate my license; my support has expired.
Email sent. I will help your response.
The system don’t sent me the password reset link. Please help me with this situation I want activate my license but I can’t sign in in the CRM Rocket. I sent the picture in your email.
We didn’t receive any emails from you. Please double check the email address.
good
Thank your very much:)
ist possible to use for company for staff training. without landing page and price or anything
Hello, the “Private Mode (Internal Training) is designed for this purpose.
Please consider this option is a part of the plugin bundle.
Regards.
you have a bug in the forum settings: any field (text or image) does not keep the input. They are shown on the frontend but blank in the backend.
Thank you for your report. It will be reviewed by our team.
Subject: Inquiry Regarding bKash Payment Gateway Add-on
Dear Rocketsoft Team,
I hope this message finds you well.
I am interested in purchasing Rocket LMS; however, I noticed that for the Bangladesh region, only the SSLCommerz payment gateway is available. I specifically require a bKash payment gateway add-on for my platform.
If I proceed with the purchase and then submit a support ticket, would your team be able to develop a bKash payment gateway add-on for me? I am willing to cover any additional costs associated with this development.
Kindly let me know if this would be possible.
Thank you for your assistance.
Best regards, Nahiyan
Hello,
We can customize Rocket LMS and add this payment gateway as a service.
You can contact rocketsoftsolutions@gmail.com
Regards.
Live session call reminder emails, or sms or WhatsApp?? There are no notifications for students or teachers at all.
Hello, notifications will be sent by email. Regards.
Instructor/Teacher payout commision based and per class based both option have?
Hello,
The payout system supports both fixed and percentage models.
For example, you can give 20% of sales to instructors, or you can pay $10 for each course enrollment to the instructor.
There are many more options for the commission system that you can check in the “Admin Panel/ Settings/ Financial/ Commissions” menu.
Regards.
I have a question regarding current version 2.0 to 2.0.1 updates—can we not perform updates through the admin panel? Because the update documentation doesn’t mention anything about updating via the admin panel. And if you have provided instructions for updating through the admin panel and I’m just unable to find them, then please guide me on how the update will be done from the admin panel.
what the heck? Upgrade from 1.9.9 to 2.0.0 the Purchase code is not registered, even I have followed your knowledge base instruction on how updating the license
Hello,
Please make sure to submit your purchase code in CRM and define a domain for it.
If you already submitted your purchase code, please edit the purchase code in CRM and define a valid domain for it.
It will work.
If the problem persists, please get in touch with support.
Regards.
I installed 1.9.7, but I can’t find the 1.9.8 or 1.9.9 file to update. Can you help?
Hello,
Please contact our team in CRM.
We will help you.
Regards.
Hello, I purchased two RocketLMS licenses. However, when I try to activate them, I get this error: “Purchase code already taken!”. The problem is that I don’t have any licenses currently in use, so I would like you to remove the previous usages of my two licenses so I can start using them.
Hello,
It is because you are trying to submit a license that you already submitted.
Please contact our support team in CRM; we will help you.
Regards.
We have support ticket #23645, and it has been more than 48 hours without any response, which is unusual! Is everything alright on your end? Is everything going smoothly?
Fridays and Saturdays are our weekends. Regards.
i cant login to my https://crm.rocket-soft.org/ account i cant forget this password the system show some error . can you help me to forget my password.
Hi there, I haven’t renewed my support but could you please provide the pre v2 download link please?
Hello,
You can access all updates without renewing support.
To download updates, please check your Codecanyon panel (Downloads Page).
Regards.
Hi, rocketsoft,
Pre-purchased question, For my Bangladesh region I can only see sslcommerz payment gateway, but I need Bkash Payment Gateway addon to my Rocket LMS! After purchasing it if I contact with you via ticket to create Bkash Payment Gateway addon, can you do this? Surely I will pay for it. Kindly help with this.
Hello,
We can customize Rocket LMS and add this payment gateway as a service.
You can contact rocketsoftsolutions@gmail.com
Regards.
Hi, licenses are not updating. Please assist , Ticket #23646, Ticket #23639
Hi,
We replied to your tickets.
Regards.
Does it support mindmap files in the format .mm or any other format? It would be a great added value for our students to summarize their syllabus using a mind map.
Hi,
There are no built-in tools to view this file format in the current version.
However, you can upload any file type, and students can download them directly.
Regards.
How to get the free installation? I just bought the script now
Hi,
Please contact us in CRM.
We will review your request.
Regards.
Does the entire frontend have complete translation into Spanish?
Hi,
Yes, you can translate all labels to your desired languages.
Regards.
The font is tooooooo small on V 2.0 and 2.0.1 please fix it in the next update.
Hi,
We increased the font size for homepage sections in the recent update.
However, please share more details with us in CRM for further review.
Regards.
