964 comments found.
Hello, i want to purchase this scripts. Before i purchased i want to know there’s any cost for API? Do i need to pay additional cost monthly?
Hi,
Thank you for your query.
With SMM Matrix you can add your SMM providers and do your SMM Business.
You don’t need to pay us monthly. If you want any new features to add then it will just cost your additional customization cost as well as for technical support you need to maintain a valid support time from Envato.
Please check all the demo links your will get the full idea.
When the user creates an order, does the shipping automatically start from the API or do we need to start it?
When the user creates an order, the system automatically calls the connected provider’s API. You don’t need to start it manually, the order goes into processing as soon as it’s placed.
Only if the service is set as manual (not API-connected), you’ll need to process it yourself.
Your support is slow and really bad. After 19 days you didn’t fully fixed the Mercadopago gateway. I confirm what I said on another comment: “you have many payment gateways that are not working” and you are using this strategy to attract customers.
Our tech team is checking your issues with serious effort. No worries.
Weeks ago have provided you access on panel where you have all the files + database + ftp…anything is there.
Today you asked me for database access…what to understand from this?
Our team is trying to solve your issue. And please check your ticket.
Hello Why is my website license revoked despite having a valid license after changing hosting provider.
My website has been offline for days and you are not responding to support ticket
Please check your ticket if this is your ticket- Ticket ID #2127493940
1 star because it won’t let me give it zero stars. How is it possible that I write to you requesting a solution to problems and you give me more problems now since you entered my cpanel to solve my problems now my panel doesn’t even work at all, it stopped working completely. MAIN PROBLEMS WHY YOU SHOULD NOT BUY IT 1. API INTEGRATION WITH PROVIDERS IS UNSTABLE. MOST OF THE TIME IT DOESN’T SHOW YOU THE SERVICES OF YOUR PROVIDER AND WHEN YOU COMMENT ON THIS, THEY RESPOND BY SAYING THAT THE PROBLEM IS YOUR PROVIDER, NOT THEIR PANEL, WHEN CLEARLY I AM CONNECTING THE MOST USED PANELS IN THE WORLD. OBVIOUSLY THEIR PANELS DO NOT HAVE COMMUNICATION FAILURES SINCE THEY ARE THE MOST USED. 2. OF THE THEMES THEY OFFER, 2 OF THEM DO NOT WORK. WHEN SELECTED, THE PANEL STOPS WORKING. 3. SETTING UP MANUAL PAYMENTS WITH INSTRUCTION IMAGES. THE PANEL GENERATES AN ERROR AND DOES NOT LET YOU DISPLAY OR DELETE IT. 4. THERE IS NO AUTOMATIC UPDATE OF THE BALANCE YOU HAVE WITH EACH OF YOUR SUPPLIERS. 5. THERE IS NO AUTOMATIC UPDATE OF YOUR SUPPLIERS’ SERVICES. THIS IS VERY DANGEROUS SINCE IF YOU HAVE A SERVICE FROM A SUPPLIER AND THE PRICE INCREASES, THE PRICE ON YOUR PANEL WILL NOT INCREASE AND YOU WILL LOSE MONEY SINCE IT DOES NOT UPDATE THEM AUTOMATICALLY. 6. THE PANEL DOES NOT IDENTIFY OR ALLOW YOU TO MANUALLY CONFIGURE THE RECHARGE BUTTONS FOR THE SERVICES THAT DO HAVE THEM. OVERALL, A VERY BAD EXPERIENCE.
Hello frankreyestdc,
We have reviewed your feedback and would like to clarify the points raised based on your technical support ticket history:
Our support team was promptly replying to your ticket- https://prnt.sc/_v1boB22Dr2p
And explain all the things.
1. Provider Services Not Loading: As our support team explained, this issue occurs because your selected provider does not support the “drip feed” feature, which is required for proper integration. This is a provider-side limitation, not a script issue.
2. Refill Button and Configuration: You mentioned that the refill button doesn’t appear or allow configuration. This feature is not part of our script, and we have never marketed it as included. We also requested more details and screenshots to better understand your concern, which were not provided.
3. Themes Not Working: The error you encountered when activating certain themes is due to missing content required for those themes to function properly. This is a setup issue and not a bug in the script.
4. Manual Payment with Instructions and Images: You reported receiving a 500 error when editing payment instructions. We asked for detailed screenshots to identify the issue, but this was not provided. Without proper details, we cannot replicate or resolve the issue.
5. Profit Margin and Price Updates: Our script does not update supplier prices automatically unless cron jobs are correctly set up. In your case, cron jobs were not configured, which is why services were not updating. Blaming the script without setting up basic requirements like crons is not a valid assessment. Also, as explained, profit is calculated based on the percentage markup set during service import.
6. Recharge/Refill Buttons for Services: Again, this feature is not part of our script and has never been advertised. Expecting a feature that is not included or promised does not make it a valid flaw of the system.
Sorry for your inconvenience, but based on our records, most of your issues stem from incorrect setup or missing configuration on your part. When requested, you did not provide the necessary information for us to investigate further. We remain open to resolving any valid issues when complete and accurate details are shared.
You are taking custom order for new features but you are working with freelancers Devs for this. You do not have own Devs. In my case after 8 days you can’t fix the Mercado Pago, gateway. I have made 4-5 deposits until now just for testing purposes and you have no clue what is going on and how to fix this.
You attract users because you show to them ho many payments gateways you have, but in reality how many of them works? And if is not working then you are searching for a Dev to fix it, right?
Extremely sorry for your inconvenience.
Our tech team is checking your issues. No worries, our team will solve your issue.
We have our own developer teams, no freelancers.
Then stop saying: “today our office hours end. Saturday and Sunday are our office weekends. Please come by the next working day, and we will assign a developer to resolve your issues. Kindly wait until then.”
This is a issue related to payments not a dummy bug. Everyday when I do not use the gateway, is a day when I do not receive funds…why is hard to understand.
Why is that hard to fix it? Any good dev freelancer will investigate and is take hours not over a week. Check my ticket now and fix it please…I do not care about your working hours.
Somehow you partially fixed the payment gateway. The PIX payments are not working
Our tech team member already shared you that it’s from your card or similar something.
As you can see the payment is done from other region or other cards.
Our tech team will again check your issue on Saturday.
Mean time if you can contact Mercado Pago support they will surely can help you find a solution from their end.
I would like to ask when the custom comment function will be launched last time, and I also have a function that requires comments and likes First, fill in the link and fill in the comment username second, please launch this function
We will let you know soon. No worries. Our eam are working on this.
How long will it take, because last time you emailed me that this feature will be available within 10 days. But as of today, 11 days have passed
We have updated the file, it may take some time to approve on Envato. We will let you know soon. No worries.
Good day author please! The purchased code has already been used can you reset domain name for me? Thank you.
Please create a support ticket here with your purchase code-
https://bugfinder.net/user/support-ticket/newThank you for always providing quick support.
You are most welcome.
I will write here because seems that you have time to answer here on users comments then on customers tickets reply’s.
After one week you didn’t fixed the MercadoPago Gateway. On the bugfinder website chat I got a reply: “Our office time is over as we are operating 10 am to 6 pm GMT+6”
Today I didn’t get any answer on my ticket.
You must understand that bugs about payments gateway must be a priority for you, because this prevent us receiving funds from customers.
Please jump on my ticket #Ticket994173147 and please fix it ASAP, I’m available on AnyDesk to help you with anything…just be reponsive
Our team was checking your issue and by tomorrow, you will get the solution.
Sorry for the delay, but our team was still checking not finished yet.
After 8 days the issue with Mercadopago is not fixed
Extremely sorry for your inconvenience.
Our tech team is checking your issues. No worries, our team will solve your issue.
Hello, before I purchase, please does this script allow manual service also, where I can add my own service without the need for API, or is it just API base script and also can I use my own landing page design, like does it have any custom code available for landing page design code
Yes, you can add your manual services here- https://prnt.sc/VpStkBhmZu7c
After purchase, you will get the full source code, so you can modify it as per your choice.
Okay good, I already own a panel, so I want to if it’s possible to move my users from the former panel to this if I buy the script.
I mean like import my users logins, IDs and payments and all, is this possible pls, am currently using socpanel as my host but I want to buy this script and move everything here. Is this possible
Please edit to remove the other panel name. It’s only for our product’s comment section.
You can transfer the user only with a customization order to us. Users’ other datas cant be added.
Good day, does your script have the option to add multiple admins and grant certain access only. So some admins have more rights than others
You need to do a custom change to the code for the role permission.
How would we do this please has this is highly important feature, we would be buying once we are sure we can control this
You can give us a customization order for this.
Please create a customization ticket here- https://bugfinder.net/user/create-ticket/customization
Kindly advise on the cost of this
Please create a ticket from the link. We dont share price here.
If something goes wrong, don’t solve it. But the customer sent a lot of messages, without a single reply, is this your after-sales attitude?。I believe in you to buy this program, and your after-sales service really disappointed me
Hi jiushu912,
It’s not accurate to say that we didn’t respond or solve your issue. Our technical team replied to your messages and even resolved your issue via AnyDesk, something we don’t usually provide as part of our standard support.
However, the feature you are requesting now is not part of our script, and we have never marketed or stated anywhere that our script supports custom comments.
We said we have it on our update list. It may be added to our future update.
So why did I send 10 messages and no one replied to me?
Our team replied to you promptly and continuously. If we need to reply to you with the same answer eaverytime then we believe it’s not an issue.
Still, we are trying to make you understand the feature you want is not in our script but we have said to you we will add it to our near future update.
I apologize to you guys for my comments, you have always been a responsible team and your service is good. It’s a great team
Thank you for your kind words.
May I ask if you are going to work normally today, no one has replied to my work order
Your technical tickets and all other tickets have been replied and solved.
hi author, please how do i add sub admin/ team to the website and how do i assign permission as well and how do i change the loading logo button..
You need to give us a customization order for a role permission.
Please create a customization ticket here- https://bugfinder.net/user/create-ticket/customization1. The Drip-Feed won’t work on our smm panel but it’s work on smm provider, that we lost profit because our smm not charge users balance but smm provider charge our balance.
2. The orders imformation seem not showing up on users orders panel like: Start Counter, Remains and Status etc. even it’s showed on smm provider as well on justanotherpanel.com
Please fix this issues
Please share it to your support ticket-
https://bugfinder.net/user/support-ticket/newPlease help me reset my license
Please create a support ticket with your purchase code here- https://bugfinder.net/user/support-ticket/new
Ticket1092048549]
author please Oops! The purchased code has already been used can you reset domain name
help attend to ticket #Ticket1092048549]
Please check your ticket. We have enabled your code for new instalaltion.
hi author, please how do i add sub admin/ team to the website and how do i assign permission as well
You need to give us a customization order for a role permission.
Please create a customization ticket here- https://bugfinder.net/user/create-ticket/customizationCan I add Chinese Alipay and WeChat payment methods?
For any new payment method, you need to give us a customization order with a custom fee.
Please create a customization ticket here- https://bugfinder.net/user/create-ticket/customization
Does this have a sub-panel feature, can I add my local payment method?
Contact here for child panel and local payment method
https://bugfinder.net/user/support-ticket/newsir please check my ticket (#Ticket979720998) please activate main license I have been waiting for your reply for four hours.
Please check your ticket.
Can I view the average time it takes for service to start?
Yes, it’s possible. Please email us for the details- bugfinder.me@gmail.com
