6601 comments found.
I’m having trouble and my ticket hasn’t been responded to. My problem is that every time I change the app’s appearance, it automatically reverts to the default within 24 hours. I’ve repeatedly changed the appearance, layout, and menus, but why do they disappear and revert back to the original after a few days? Is this app unmodifiable?
Dear @oxocode. Thank you for your interest in our product and for reaching out to us. It is likely a misunderstanding of PERSONAL and APP-WIDE settings. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
i need to ask which of the recommended VPS to use for this app?
Thank you for your interest in our product. You can host Acelle like a normal PHP application on any Linux OS. Our web application can work on most shared hosting environments. Many of our clients are running Acelle Mail on a shared hosting environment without any problem. However, we would recommend that you go with a dedicated server or VPS over which you have full control in order to take full advantage of advanced mailing features.
this is one of the worst application on this platform, its always broken and support from the author is horrible, it takes over 3 weeks to get a response, upgraded to latest 3 months ago, it no longer sends any campaigns i get rfc 2822 error (same emails its been sending to fine), author never provided support to fix. my support has now run out am glad this was just a poc. horrible software stay away do not buy.
Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
hi itried to purchase and download but there is no install folder
Dear @fotoplusw. Thank you for your interest in our product and for reaching out to us. Acelle is shipped with an Installation & Getting Started guideline for cPanel or unmanaged server/VPS. It is included in the guideline/ folder of the software package you download from CodeCanyon
You can go to the guideline/ folder, double click on the index.html file to open it on your PC’s browser. Just check it out and let us know if you cannot get it to work.
Also, for further integration & development, you can check out the API documentation included in the webapp. It is also available live at https://api.acellemail.com
Or, if you can provide us with access to your hosting server, we are happy to help set it up for you so that you can get quickly started (without any fee)
Dear @sfarhan75. Thank you for your interest in our product and for reaching out to us. It is likely a PHP compatibility issue. Please check and make sure that you are on the LATEST version of PHP. Or please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
After upgrading from version 4.0.26 to 4.1.5-p22 i started getting this error SQLSTATE[42S02]: Base table or view not found: 1146 Table ‘u944587781_eftdfyhnys.roles’ doesn’t exist
I checked and the table was really not there
I re-install the 4.0.26.p3 version and imported the db I had exported before, Will give it a try again.
Doing the steps above fixed my problem.
Dear @ellysto. Thank you for your interest in our product and for reaching out to us. Glad to know that you were able to get it to work. Please also shoot us a message through our profile / support contact form, our support team will get back to you to help check your webapp, to make sure that it is all fine. Thank you.
we are getting error ?
Something went wrong! Please check and try again.
Connection could not be established with host XXX:stream_socket_client(): Unable to connect to ssl://XXX:465 (Connection refused)
Thank you for your interest in our product and for reaching out to us. It is likely a configuration matter with your hosting server. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
I am trying to install the script, but during the database configuration step it failed to complete. Please check the screenshots below for better understanding:
Setup screen: https://prnt.sc/Sadb6P-G03J3
Error message: https://prnt.sc/9nYhWOFYalCQ
I had successfully installed this script long ago, but I never actually used it. Now I need it again, but the installation is failing. I suspect this may be due to updates in your script. Could you please check this issue for me?
Thanks in advance.
Dear @creativezak. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
how to approve a customer and there is no option to approve it. Also there is no option to add custom header in smtp. correct me if I am wrong
Dear @Funinmail. Thank you for your interest in our product and for reaching out to us. Do you mean you want to approve a claimed invoice by a user? Then you can login to your admin area, then go to Customer > Subscription to see pending ones. Or please shoot us a message through our profile / support contact form, our support team will get back to you shortly with further assistance. Thank you.
I m using mautic. now its more better then mautic?Can post social media?
Dear @domaingood. Thank you for your interest in our product and for reaching out to us. One big advantage of Acelle is that it is a self-hosted solution and you have unlimited control on the system. You are also free to modify / rebrand it the way you want. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly with further assistance. Thank you.
Hello , I have anabled tracking domain in Plans but still not visible, When can we have a fix for this bug
Thank you for your interest in our product and for reaching out to us. It is likely a configuration matter. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
I have created support not responding im getting error during install
Dear @Synoviq. Thank you for your interest in our product and for reaching out to us. Please send us a message via Envato profile’s contact form and we will get back to you shortly via email with further assistance. Thank you.
OMG You Replied after 8th Month
Dear Synoviq. We somehow missed it. I’m happy to announce that we’ve just released an entirely new Acelle with major updates/improvements. You can always download the latest version from your CodeCanyon Download page. Thank you.
Hello team, I have a 5 day ticket with an installation error, I followed the steps in the attached guide for cPanel and it doesn’t work. If this is the support you offer, I don’t want to know what support you offer after the 6 months. Please prioritize this ticket. Thank you
Dear @estinonline. Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
Guys, I have a cron job issue on setup. I put ticket in 2 days ago. I need to get this software running asap. please help me with me ticket urgnetly, thanks,
I’m yet to hear anything. 4 days of waiting to get up and running and receive help is not good guys. Please assist
Waiting a week for my support ticket to be answered. Not good enough support when you buy something and you need help getting an answer to get it up and running after a week! Please assist.
Thank you for your interest in our product and for reaching out to us. Our support team have replied to your message. Please check your mailbox and look forward to hearing back from you.
dear team, i am trying to install application on my website. i am using aapanel for my vps. when i open website in browser, it is not going to installation wizard page. it is giving 404 NOT FOUND error. nginx i am using aapanel. not cpanel/plesk. the acellmail files are uploaded to below path. /www/wwwroot/(mydomainname)
Dear viasmtp. Thank you for your interest in our product and for reaching out to us. Regarding the 404 error: it is very likely a Document Root configuration issue with your virtual host, could you please check?
Acelle is shipped with an Installation & Getting Started guideline for cPanel or unmanaged server/VPS. It is included in the guideline/ folder of the software package you download from CodeCanyon
You can go to the guideline/ folder, double click on the index.html file to open it on your PC’s browser. Just check it out and let us know if you cannot get it to work.
Also, for further integration & development, you can check out the API documentation included in the webapp. It is also available live at https://api.acellemail.com
Or, if you can provide us with access to your hosting server, we are happy to help set it up for you so that you can get quickly started (without any fee)
Add DKIM signature – Why is this visible if you are using amazon ses – by doing so you have a conflict and a deliverability problem this option should be disabled and not available when using amazon ses
Dear @SEO-Marketing. Thank you for bringing it up to us. Actually an email can have multiple DKIM signatures because each sender in the delivery chain, such as your domain or an ESP like SendGrid or Amazon SES, can add its own DKIM-Signature header; receiving mail servers verify each signature independently, and as long as at least one of them passes, the email can still be considered authenticated, which also helps improve reliability if one signature becomes invalid due to message modifications.
Hello team, I checked through your demo and saw there’s no way to export customers data, Can you make it possible that admin can send newsletters to customers with categories for premium users and free users?
If this is not an available feature with will customisation cost us to achieve
Thank you for your interest in our product and for reaching out to us. Actually certain features are disabled in our public demo, to prevent abusing. They will work properly for a normal installation. Or, if you need further assistance, please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Why does the public report contain all the data visible emails etc…? And you only need to know the link to get access to it this is against gdpr and good practice – the public report should either have anomized data or be for invited emails only
Any update?
Dear @SEO-Marketing. Thank you for your interest in our product and for reaching out to us. Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
hi i want to know weather our clients can also use SMTP connection to bulk send. or he has to use api or our software only…
Thank you for your interest in our product and for reaching out to us. The answer is YES. Acelle allows users to send emails in many ways: through a standard SMTP connection, through web API or through the self-hosted MTA programs on the server… Please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
Hi Louis. How do you know how many subscribers clicked and or opened email sent during automations? I see Insights and Statistics but they do not show who opened and clicked on any email’s content.
Also, I emailed your support desk 3 times about a different topic a long time ago and have not received a reply yet.
Best regards,
Steve
Dear @Steve. Thank you for your interest in our product and for reaching out to us. Detailed statistics reports for your Automation emails are available in your Automation Dashboard: choose an email to see its report. Or please shoot us a message through our profile / support contact form, our support team will get back to you shortly. Thank you.
