3941 comments found.
Hello, what should I do if my current version is 1.9.7 and the update to 2.0.1 requires 1.9.8 or 1.9.9? Where can I find the update to 1.9.9? Thank you for your help.
Hi,
Please contact us in CRM.
We will assist you.
Regards.
Hello, do I need to have paid support for this help? Thank you.
No, we will provide files for free.
Hello..
After reviewing the demo…
Where categories status??? categories status not found!!! if I want to deactive any category how??
Hi,
This option is added in the next update.
Regards.
Other customers were asking about the Microsoft 365 login, so I am too. For most corporates, it is a requirement for SSO. When will it be added? I see Google and fb are already there. Thank you.
Hi, thank you for your suggestion.
We will consider this option in the upcoming updates.
Regards.
Hi, im unable to use forgot password on CRM. Fix your CRM.
It Shows:
Sorry, an error occurred during processing the action! Please try again later.
Any feedback on this matter
Hi,
Please contact us via email to review this.
Regards.
Already email via support page in envato, please check your mailbox
Hi Team
The SaaS packages are still showing on the frontend even after I reported this before your latest update. You said that this would be fixed.
Thanks
We don’t provide support in comments. You can contact our team in CRM.
That was supposed to say not showing on the frontend. I had already reported this, and you said it would be fixed in the last version, but it hasn’t.
Hi,
We responded to your tickets in CRM.
Please follow up on your tickets.
Regards.
with the new update “not all plugins work” – “This is a paid plugin!” yet I bought this module. and before it worked! I have successfully updated the license codes in the ROCKET CRM!!!
Hello, there is no problem with plugins. You forgot to install the plugin bundle core! Please install the plugin bundle; it will work.
It’s work, Thanks
how to an become a VIP member of the Rocket Soft community to get remote support
Hello, you can contact our team in CRM. Regards.
I have purchased Rocket LMS and am currently setting up courses. My goal is to use the badge feature to automatically award a unique custom badge to students for the completion of each individual course.
For example, if a student completes “Course A,” they should be awarded a custom “Course A Completion Badge.” If they complete “Course B,” they should be awarded a separate, custom “Course B Completion Badge.” This would be the same for all courses (e.g., C, D, and E).
Could you please confirm if the badge system in Rocket LMS supports this specific functionality? I would also appreciate any documentation or guidance on how to configure this automated process for each course.
Thank you
Hello, the automatic badge awarding system is available but it doesn’t work as you mentioned. It requires some customizations to work as you mentioned. Regards.
Hi Team
You just recently updated my website. What update did you do? I’m not sure, since you never confirm this, but you still cannot register on the site. Why? I thought this was one of the major fixes that had been done?
Thanks
Hello, we confirm that the registration problem resolved in v2.0.1. The problem you face is unrelated to the update. Please contact our team in CRM if you need support.
why forums are not working?
Hello, the forum is accessible in the following link: https://lms.rocket-soft.org/forums
Good Morning Team, I am trying to install the script as a fresh start with the demo contect however it doesn’t work at all ! can you please assist , my ticekt on your CRM is Ticket #23545
Sure, all of your tickets will be answered within the support response time.
Thanks. And Please follow up.
hi there, pre-purchase question
I have offline courses where physical presence is needed. And, customers also would like to pay in cash, not buy online. Basically, I just need to enroll them and that’s it. So, is there a way to disable payments and also, I guess I don’t need a link to the “course page” with those videos inside – as it’s physical.
I found this example: https://lms.rocket-soft.org/course/How-to-Travel-Around-the-World but it’s clunky as nothing happens. The button just says “Live Class Conducted” – and that’s it… no sign up, no express interest, etc…
Hi,
You can create free courses, allowing students to enroll without any payment.
The course you mentioned is a live course, and students can enroll before the start date.
However, if you create video courses, there are no limitations on the enrollment date, and students can enroll at any time.
Regards.
Any Change on Last update 27 Aug??
Hello, will there be a discount soon
Hi, sorry; we have no plan. Regards.
Hello, now I want to do a webinar but I want to collect customers beforehand, I will write the customer name, e-mail number and register for the live webinar and send it to you.
Is this new update also possible?
Hello, you can use the “Upcoming Courses” feature for this case. Regards.
Important Message:
Dear customers, thank you for being patient and for your great reports.
We have released an update (v2.0.1) today for the following products:
- Rocket LMS
- Plugin Bundle
- Theme Builder
You can download these updates from CodeCanyon and update your platform accordingly.
Please ensure that you update all of the mentioned products. If you have a support plan and are using Rocket LMS v2, feel free to contact our team through the CRM, and we will update the mentioned products for you at no additional cost.
Best regards.
Hello, last week I opened a ticket and waited for the patch to be released. Now it has been closed unanswered and there are no instruction on how to upgrade today’s release (which looks like a new version and not a patch). What guarantees me that the problems will be resolved with this new update, or the site will break even further?
Hello, we released the update today. The upgrade process is available in the package or you can share your admin panel in CRM we will update your website for free.
why don’t you reply to the message for 1 day i paid the developer to install your lms but it doesn’t work because of many errors . it’s your job to fix the errors every time because of your mistake should i pay the developer 100 labs dollars ? fix my lms site now you said 2 days but it’s been a long time . every time i ask you you say 2 days are you cheating young children
why don’t you fix it completely . in fact why did you put so many mistakes on sale if you can’t fix them . I’m wasting my time because of your lms
Hello,
We are always responsible for our products.
We released the update today, and your website will be updated regarding your ticket.
There is a problem with your server that we have already reported to you.
By the way, our technical support staff will try to review it based on the provided information.
Regards.
Where can I find the previous versions of both “Learning Management System” and “Universal Plugins Bundle”?
Hello,
We released an update today. We suggest updating your website to v2.0.1.
You can get older versions in CRM.
Regards.
Ticket #23505
Sure, all tickets will be answered within the regular response time.
Please respond to the ticket.
I have not received a response or solution to the problem yet.
All tickets will be answered in official response time.
