3942 comments found.
Ticket #23505
Sure, all tickets will be answered within the regular response time.
Please respond to the ticket.
I have not received a response or solution to the problem yet.
All tickets will be answered in official response time.
Hi! What is the in-app live class option mentioned in the comments? Thanks
Hello,
This feature helps you conduct live classes directly on the platform.
The user will not be redirected to other apps for live conduction.
Regards.
Ok, thanks! Can O have access to a demo class?
Hi,
Please sign in as the demo instructor user and check the following course on our demo version:
https://lms.rocket-soft.org/course/New-in-App-Live-System
Open the learning page.
There is a session called “Join to This Session”.
You can join this session to review the in-app live system.
Regards.
Thanks! Last question before buy. From what I can see, Rocket is superior to Moodle in several ways. What would you say is the main difference?
Kindly ask your question more accurately so we can help you.
I have some questions before purchasing.
- Why aren’t there options for printing, reporting, and downloading data?
- Do you have a plan to add more question types and a question bank? It’s a very important and essential feature.
- Do you have a plan to add options for uploading more file types, such as .h5p?
- Do you have a plan to add Continuing Professional Development (CPD) options?
- Do you have a plan to add skills and learning path options?
I would like a detailed answer as I am considering purchasing this project and its accessories.
Hello, can a student sell physical or virtual products? When I look at the roles in the “demo account” in the admin, the student has all the store functions enabled, including sales. But when I log in as a student, the student cannot add a product. How is that? Thank you.
Hello,
Some items like this are a part of the product logic, so changing permissions will not reflect them on the front.
There is no feature to sell products by students.
Regards.
Hello, I have just downloaded new version and installed but I see this error -
Site error: the ionCube PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking. Please visit get-loader.ioncube.com for install assistance.
IS I also need to buy this license and install? https://www.ioncube.com/online_licensing_plans.phpHello,
This is a free extension.
You can contact our team in CRM. We will help you.
Regards.
Where I can get then this free extension, can you send link or guide? I am using Plesk server.
For support, please contact our team in CRM.
Why I need to contact support? its problem of the third party plugin that you using, you answer here ???
just read my message here and answer here only.Where I can get then this free extension, can you send link or guide? I am using Plesk server.
???
Please contact our team in CRM. Our technical staff will help you.
i regret buying this system because there is alot of problems including my payment gate way dosnt working Ticket #23444 Ticket #23445 and cant register in the account and mobile app link dosnt work and said license in both admin panel and in CRM, but still mobile app showing “Please activate your license” Ticket #23473 and i have to wait for patch …. if your system dosnt work give us the old one untill you fix the existing one
?????
Hello,
First, we appreciate your patience.
We are working hard to release the patch as soon as possible, and it is in the final stages.
It will be released in the next few days and you will get the update.
Regards
i am not use your system now because it is not work will , i will use it when it is completely work good , and you sent me the mobile app v2 . because the mobile version i bought dosnt work with v 2 i will not pay for any update of the mobile app . if your system does not work well and you refused to sent the update of mobile app . i will ask for a refund
Has anyone been able to debug and create a script without issues? Every time I browse the website to add or modify something, there’s always something that doesn’t work.
Hello,
We will release a bug-fix patch, and it includes all reported bus fixes.
It is in final stages and we will announce it on the changelog section.
Regards.
dear, when will you release the next update that solve the issues like accessibility in the mobile screens?
Hello,
We will release a bug-fix patch, and it includes all reported bus fixes.
It is in final stages and we will announce it on the changelog section.
Regards.
Hello,
Before making a purchase decision, I’d like to know the following. Could you please explain?
1. Does Rocket LMS support multiple languages? I want to provide all menus, descriptions, and content in Korean. I’d like to know if that’s possible.
2. I don’t need all of Rocket LMS’s features. I’d like to hide some features from the admin panel. Is that possible?
3. I’d like to add a Korean payment gateway. Is customization possible? Can I do this myself, or do I need to request support from your company?
Hello,
We are so happy to serve you.
1- Yes, it is possible.
2- Yes, it is also possible.
3- You can add your desired payment gateway or we can customize the project and add it for you.
Regards.
sorry but I was not able to see/create the following pages:
/become-instructor, panel/rewards, panel/financial/subscribes
and neither can I do it in this 2.0 version. The all lead to home page.
Nothing in the documentation. Can you update it?
Hello sir, is it a single package or do we need to buy additional add-ons separately?
Hello,
We have four separate products.
Rocket LMS (Core of the system)
Plugin Bundle
Mobile App
Theme and Landing Page Builder
You can purchase them according to your needs and requirements.
Regards.
tikcet #23437
Sure, all of your tickets in regular support response time by our team.
It is very annoying that every link (backend and frontend) opens a new tab. Please release a code snippet to force all links to open in the same tab, or give alternative solution. It’ll be appreciated. Thank you
Hi, it is not for all links. Please send your suggestions in CRM to have a history and consider them.
I hired a developer from Fiverr and he installed rocket lms but it doesn’t work at all, even the admin page is not responding. According to him, this site won’t work at all without additional plugins. Is this true?
Hello,
The product is functional without the plugin bundle.
The plugin bundle is for adding new options to the product.
You can contact our team in CRM to review your problem.
Regards.
Please respond to ticket number 23416 as soon as possible.
why are there no instructions for installing it how do i install it if there are no instructions please reply to my ticket
Please make sure to check the product documentation. It includes installation instructions.
please check ticket number 23416
Sure, it will be checked by our support team.
What are the procedures in place to prevent content piracy?
Hello,
We considered several approaches.
For example, we have a feature in the plugin bundle called “Secure Storage”. By using this option, videos will not be downloaded.
Also, we added an option for YouTube content sharing protection in the upcoming update.
Another method is also planned for the subsequent 2 or 3 updates.
Regards.
Few questions:
1. If I purchase extended license of rocket lms will I get all the products like app, theme builder & plugin bundle?
2. Also can we re design the inner pages like course detail page, instructor/organization profile page etc using the theme builder or it’s just for main home page?
3. Also in the marketplace will instructors/organization have the ability to to build landing pages for there own courses for marketing using theme builder?
4. Can instructors/organization design there own course certificates?
5. Can we sell ad space like banners to the organization/instructors?
5. Is the platform SEO friendly? What is the technology used to build rocket lms?
Hello,
1- You need to purchase products separately.
2- The theme builder is for the home page only.
3- Creating landing pages is available only for the admin.
4- No, it is overall.
5- Yes, it is possible.
5- Yes, we used Laravel in the development process.
Regards.
Hello
When you release the patch
Thanks
??
Hello, we are working on it. We will inform it in comments section.
Hello Team,
I am getting this error after update (https://prnt.sc/nSscLm5pe3BU)
The screenshot is not available.
For support, please get in touch with our team in CRM.
Regards.
Can you check now please (https://prnt.sc/f0_QBsBksFh5), please directly copy the url and check in browser.
For support, please get in touch with our team in CRM.
Regards.
i am unable to find the route admin.php route proper file here is encoded file how can get proper file so i can add new route with modification inside routes
Kindly contact support team in CRM. We will help you. Regards.
